Chandlers Ford Care Home

88 Winchester Road, Chandler's Ford, Eastleigh SO53 2RD

Located in the village of Chandlers Ford, just south of Winchester, Chandlers Ford is a welcoming care home offering nursing care.

At Chandlers Ford, residents have specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms. Some rooms also have views across the garden.

Chandlers Ford chefs know the tastes of residents and prepare a choice of home cooked, fresh, nutritional meals and can cater for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything staff do.

The home is situated behind the Chandlers Ford Methodist Church and the Dovetail Centre.

Group: HC-One

Person in charge: Cassie Munnoch (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Located on the Winchester Road in the village of Chandlers Ford and the Home is positioned behind Chandlers Ford Methodist Church and the Dovetail Centre. (for SATNAV please use SO53 2GJ)

Latest Care Quality Commission* Report on Chandlers Ford Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Chandlers Ford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Chandlers Ford Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.579 for Chandlers Ford Care Home is calculated as follows: ( (143 Excellents x 5) + (57 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 214 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.472 Points relating to the number of positive Reviews for Chandlers Ford Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9 Target = 0.222

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Chandlers Ford Care Home has a Review Score of 8.1 (8.051) from 18 Reviews


Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chandlers Ford Care Home?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Chandlers Ford Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

The place is always clean and tidy with no bad smells nor stains. There are smiles on the staff faces and pleasant greetings whenever we visit. The resident's room is clean and he is always shaved and wearing clean clothes. Friends visiting always comment favourably on the place, the people and the level of care.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff are doing their best the only cause for concern is when there is not enough staff on duty.
Last few weeks have seen a lot of residents have gone down with coughs and colds, putting extra strain on overworked care staff.

How likely would you be to recommend Chandlers Ford Care Home? Likely

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Average Rating:   3.9 out of 5

Clare Sheehan, Care Advisor at Chandlers Ford Care Home responded to this review on 14 Mar 2018:

Thank you very much for taking the time to provide a positive review regarding your Wife’s care at Chandlers Ford. We acknowledge your concerns that the last minute staff absence, can put pressure on the staff working in the Home, and we work hard to manage this and reduce any impact on the Residents.

I cannot, currently, recommend the care company as a provider of care to the elderly or disabled. In my opinion, the home has slipped in standards to the point where I no longer trust them as a company. To be clear, the individual carers and nurses, as far as I can tell, do care and work hard, but it appears that their hands are often tied by the pressure they are put under by the care group.

There is a new manager starting at the home shortly. I sincerely hope they can turn things around, where predecessors have failed. It reflects badly on the care group that they’ve allowed this to happen.

I don’t think it's appropriate to go into more detail here. But it’s important to state that this is just my personal opinion. If you’re considering placing a relative here, I suggest you check first with social services regarding the status of any ongoing investigation, as well as other residents at the home and their relatives, so you can base your decision on the most accurate and up-to-date information available.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Unlikely

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Average Rating:   3 out of 5

Katie Price, Careline Advisor at Chandlers Ford Care Home responded to this review on 17 Oct 2017:

Thank you for your comments, we value all feedback received as it helps us to improve our service where required. As a company, we encourage feedback from external stakeholders, including the local authorities, regarding the service that we offer. Our aim is to provide all our residents with the highest possible standard of individualised care. We strive to do this within a friendly, homely and supportive environment where the quality of life is paramount and where Residents’ rights are safeguarded and respected.

We work in partnership with Residents and relatives to plan their care, and we value the role which relatives and friends play in Residents’ care and support them as required. Quality is at the heart of everything we do at HC-One, and we aim to deliver the best possible service for our Residents. The health, well-being and quality of life of everyone living at Chandlers Ford is our top priority and I want to assure you of our determination to support the team to deliver against the promise of kind and effective care.

Please feel free to speak to the new Home Manager at any time so that any concerns you may have can be immediately addressed.

I was very impressed with the care offered to my grandmother.
Each member of staff was excellent in their relationship to her, they were also very good to us as her family.

How likely would you be to recommend Chandlers Ford Care Home? Likely

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Average Rating:   4.2 out of 5

Fantastic! We needed respite care for my dad who'd had a heart attack and a fall, we were all exhausted and needed some support. They visited us the day we called and they admitted him that afternoon- it was exactly what we needed. Care was fantastic, staff all kind and friendly.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I was very impressed by how attentive and kind the staff at this home were. The managing staff were also extremely helpful. My mother went to this home for a respite period after a stay in hospital so she was not fully fit on arrival, but by the time she left two weeks later she was in a better mood and state of health than she has been in for some time. The manager kindly made it clear that my mother could return at any time for another respite period. She was even welcome for Christmas lunch. My mother found the food to be excellent and appropriate for her needs. A very impressive care home.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother spent from mid-August to end October 2016 in Chandlers Ford. She received the best care in all ways. The staff were lovely, friendly, caring, compassionate and professional. They were always respectful and kind to my mother. The manager and administrator also were extremely kind and helpful, always to us as a family as well. Can't recommend highly enough.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My uncle has been in HC One for the past 3 months after an operation. Every aspect of his stay has been exceptional. So much so he is considering selling his home and moving in permanently.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is very nice, my mother is looked after very well. Staff really kind and friendly, has been decorated really well. I am really happy, nothing is too much trouble. Manager, best I have known, if you have a concern he will always do his best to make sure it is rectified.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum had been in hospital for 3 months, then went into the HC One home. As a nursing/care home I was extremely impressed how beautiful it was, and so clean, it was kept spotless.
The staff were always very polite and cheerful, it was so nice to think mum was being cared for in such a nice home. Unfortunately mum passed away last week but as a family it was nice to know that she was well cared for.

How likely would you be to recommend Chandlers Ford Care Home? Likely

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Average Rating:   5 out of 5

My father was at Chandlers Ford Care Home barely a month before passing away on 2nd June. However, during this brief period we were struck by the utmost care and professionalism shown by the entire staff, no matter what role they played. I feel this stems from the top and deserve the highest praise.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff always very pleasant and attentive. Food of good quality. Bedroom roomy with good views and clean and tidy.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The manager and deputy manager are very hands on in providing an excellent care home, well managed. They are sensitive to individual patients needs whilst providing the care they require. My mother is full of praise for all the staff from the cleaners, catering, laundry and nursing. She has had to go back and forwards to hospital and this has been well coordinated.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is happy at the home, she says we chose the right home. To date she/we have no complaints only praises. The staff are very caring and helpful to my mum and our family. I would recommend 100%

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My Mum has just spent her first full month at the Chandlers Ford Care Home and it could not have gone any better. She has settled in really well. Her room is lovely and clean and well maintained for her needs. All the staff at the home have made her feel welcome and accepted her as one of 'the care home family'. All the services, food, cleaning, hair dressing etc has been first class and we feel as a family the home is perfect for our Mum. It has also been great for our Dad as he knows she is being well looked after when he is not there. Thank you.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   5 out of 5

The management and carers are all very friendly. Very helpful, the managers fight for anything the residents need. My husband had just got a wheelchair as he has been in a bed for 2 years, which is a long time in bed. Not seeing any activities, now he can sit in the lounge, and watch any entertainment that is going on.
My husband has to have 24 hour care all the time, he can get a little difficult at times, but the carers are really good, as are the nurses and management. I don't think you could wish for a better care home.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife has been in a number of care homes over the last couple of years, however out of all of them, she has been so content and happy at Chandlers Ford. Her continued care is first class. She is really happy and I am very appreciative of everything the care home do for her.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been living at the Chandler’s Ford Care home since Jan 2013. It is very pleasing to see the difference that the Manager and Deputy Manager are now making to the standards of care. Both of them and the staff strive to ensure the needs of the residents are met and their likes and dislikes catered for.
I can visit at any time and always made to feel welcome by all the staff, if there are any problems with any aspects of Mum’s care I always feel that I can approach the Manager, he listens to what I am concerned about and things are dealt with quickly. The wishes of all the residents are listened to and the staff always act with kindness to everyone.
Many of the rooms and public areas have been refurbished lately which gives a good bright airy feel to the home. I am hoping more will be done so that the residents can make more of the outside grounds in the summer. There is hope to soon introduce a ‘Friends of Chandlers Ford Care Home’ to encourage volunteers to visit the home to enhance the activities program and this would be an excellent way help some of the residents interact, especially if they do not have many visitors of their own.
The home has its own minibus and this is used for outings, often driven by a local volunteer, the activities schedule is printed weekly and on display for the residents and relatives, the newest activity being armchair yoga.
I am sure the next time CQC does an inspection, the home will gain the higher grades it now deserves from the dedicated work and training of all the staff.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

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Average Rating:   4 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chandlers Ford Care Home