Chandlers Ford Care Home

88 Winchester Road, Chandler's Ford, Eastleigh SO53 2RD
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9.2 64 Reviews
  • Chandlers Ford Care Home, Eastleigh
Chandlers Ford Care Home, located in the village of Chandlers Ford, just south of Winchester, in Eastleigh, provides personalised residential and nursing care.

In a welcoming and friendly setting, residents can enjoy specially designed furnishings and a range of comfortable and well-equipped bedrooms to choose from, with some offering beautiful views across the garden.

Chandlers Ford also boasts a selection of specially designed dining areas that provide the perfect spot to enjoy meals with fellow residents, or family and friends. And on those sunny summer days, the peaceful garden provides the opportunity for alfresco dining.

Encouraging residents to get involved in life at the home, the care team design a range of activities around each person's interests and hobbies, ensuring there is something to look forward to each day. Empowering independence and choice, residents are also encouraged to maintain their connections with the wider community across Eastleigh.

From the moment you step through the door, you are guaranteed a warm welcome from each member of the professional care team at Chandlers Ford. They are there to make you feel at home and continue living life the way you choose, with the peace of mind that you have the support you need now and in the future.
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Care Provided by Chandlers Ford Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1468
  • Self-Funded Nursing Dementia Care: from £1568
  • RESPITE Self-Funded Residential Care: from £1320
  • RESPITE Self-Funded Residential Dementia Care: from £1430
  • RESPITE Self-Funded Nursing Care: from £1615
  • RESPITE Self-Funded Nursing Dementia Care: from £1725

These prices are only a guideline, please contact Chandlers Ford Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Mofebisola Adeosun (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Chandlers Ford Care Home Reviews (64)

9.2

Chandlers Ford Care Home has a Review Score of 9.2 (9.233) out of 10, based on 11 reviews in the last 2 years.
Over all time Chandlers Ford Care Home has 64 reviews.

Overall Experience
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Reviewer Connection to Chandlers Ford Care Home
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Total of 64, showing 41-60
Review from M A (Daughter of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff I have had contact with has been very friendly, polite and helpful. Mum's room is bright and well decorated with nice furnishings. The food is good and residents can choose whether to eat in the dining room or lounge.
There are activities arranged as well as trips out. I'm very
happy indeed with the care given and mum has settled in well.
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Review from Michael S (Husband of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think care very good. Staff are good. I think the room's very clean.
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Review from S G (Daughter of Resident) published on 27 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very well run care home that's clean, nicely decorated and welcoming. The staff are a great team, getting things done quickly and efficiently. The manager encourages openness with staff and has daily status meetings. Mum is ready on time for appointments, with all her daily needs, such as meds.
Most
of the carers treat my Mum with kindness, respect and dignity. They are patient and attentive and she has a lovely relationship with some. They are friendly, helpful and kind to me and greet me with a cheerful welcome. The activities coordinator is enthusiastic, encouraging participation in activities from hat making, planting flowers, quizzes and bingo. There's a minibus for cinema, shopping and garden centre trips. On special occasions, there are tasteful decorations to brighten things up. Wifi and mobile is excellent throughout. All rooms have a TV socket with many channels. My only criticism is there's a shortage of permanent staff and there can be delays with less urgent requests in the evenings.
Reply from Clare Sheehan, Careline Advisor at Chandlers Ford Care Home
Thank you for your lovely comments. We are working through our recruitment drive at present and we now have some great permanent staff, we will continue with this as we know how important it is to…read more
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Review from K J H (Granddaughter of Resident) published on 13 July 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Care provided is good but the carers are at times difficult to find. My gran is 94 and forgets things so on 2 occasions now she has not been assisted to get ready for hospital appointments despite prior communication, this is poor show given the amount she pays each week to stay here. There are a few
times now in over 2 years of her being there that she has received substandard care for example not being provided a cup of tea, or not having a water jug, basic human needs but she, of course, would not make a fuss. Having had another care home to compare this to it is definitely not good value for money. Her door frame in her room has also been broken for over a year although reported, another issue to contend with. My gran appears settled in her environment and says she is happy with the care but there is room for improvement.
Reply from Clare Sheehan, Careline Advisor at Chandlers Ford Care Home
Thank you for your comments. Please be assured we will look at the concerns you have expressed and deal with them and would welcome the opportunity to talk to you about any concerns when you visit.…read more
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Review from Roger M (Son of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff do their best to bring residents into what is going on. Food appears to be fine.
Daily routine of getting dressed, having meals and going to bed can be erratic as staff availability can be stretched. More attention could be given to making sure hot drinks are at an acceptable temperature when
delivered so as not to be put on one side and then forgotten until too cold.
Staff are all very friendly, caring and helpful.
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Review from K P (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience good - staff very kind although I believe sometimes they have been short staffed. My father appreciated having some help and that I was having a break.
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Review from Margaret Y (Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very friendly and kind. They will do anything to help you or any visitors. I have found that you don't get any complaints. It is a very good home. My husband was in this home for 4 years and he was very happy here. You could not wish for a better caring home than this one.
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Review from D B (Daughter of Resident) published on 22 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 4.5 years and I am pleased with how the current Manager is making a significant difference to the Home. Gradually gaining staff with good work ethics and standards, all these improvements resulted in a recent GOOD CQC report. All positive signs, giving me confidence
that my mother receives good care at all times.
The Manager has an open-door policy and all Care Staff are kind and caring to the Residents and know them and their families well.
The home is well maintained and well cleaned, the Catering Team are aware of each resident’s food preferences and create a good atmosphere at meal times. A range of snacks and fresh fruit are provided and homemade cake and drinks available in the Coffee Lounge.
The residents can join in activities and outings each week plus one to one sessions, the Home has their own Minibus and uses the local Dial a Ride service.


It is so pleasing to see the change for the better at Chandler's Ford

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Review from R B (Son of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is always clean and tidy with no bad smells nor stains. There are smiles on the staff faces and pleasant greetings whenever we visit. The resident's room is clean and he is always shaved and wearing clean clothes. Friends visiting always comment favourably on the place, the people and the
level of care.
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Review from George S (Husband of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are doing their best the only cause for concern is when there is not enough staff on duty.
Last few weeks have seen a lot of residents have gone down with coughs and colds, putting extra strain on overworked care staff.
Reply from Clare Sheehan, Care Advisor at Chandlers Ford Care Home
Thank you very much for taking the time to provide a positive review regarding your Wife’s care at Chandlers Ford. We acknowledge your concerns that the last minute staff absence, can put pressure on…read more
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Review from S G (Son of Resident) published on 18 October 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
I cannot, currently, recommend the care company as a provider of care to the elderly or disabled. In my opinion, the home has slipped in standards to the point where I no longer trust them as a company. To be clear, the individual carers and nurses, as far as I can tell, do care and work hard, but it
appears that their hands are often tied by the pressure they are put under by the care group.


There is a new manager starting at the home shortly. I sincerely hope they can turn things around, where predecessors have failed. It reflects badly on the care group that they’ve allowed this to happen.


I don’t think it's appropriate to go into more detail here. But it’s important to state that this is just my personal opinion. If you’re considering placing a relative here, I suggest you check first with social services regarding the status of any ongoing investigation, as well as other residents at the home and their relatives, so you can base your decision on the most accurate and up-to-date information available.

Reply from Katie Price, Careline Advisor at Chandlers Ford Care Home
Thank you for your comments, we value all feedback received as it helps us to improve our service where required. As a company, we encourage feedback from external stakeholders, including the local…read more
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Review from Scilla D (Granddaughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with the care offered to my grandmother.
Each member of staff was excellent in their relationship to her, they were also very good to us as her family.
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Review from Lesley L (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic! We needed respite care for my dad who'd had a heart attack and a fall, we were all exhausted and needed some support. They visited us the day we called and they admitted him that afternoon- it was exactly what we needed. Care was fantastic, staff all kind and friendly.
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Review from Steve M (Son of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed by how attentive and kind the staff at this home were. The managing staff were also extremely helpful. My mother went to this home for a respite period after a stay in hospital so she was not fully fit on arrival, but by the time she left two weeks later she was in a better mood
and state of health than she has been in for some time. The manager kindly made it clear that my mother could return at any time for another respite period. She was even welcome for Christmas lunch. My mother found the food to be excellent and appropriate for her needs. A very impressive care home.
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Review from G M (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent from mid-August to end October 2016 in Chandlers Ford. She received the best care in all ways. The staff were lovely, friendly, caring, compassionate and professional. They were always respectful and kind to my mother. The manager and administrator also were extremely kind and helpful,
always to us as a family as well. Can't recommend highly enough.
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Review from Christine M (Niece of Resident) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been in HC One for the past 3 months after an operation. Every aspect of his stay has been exceptional. So much so he is considering selling his home and moving in permanently.
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Review from Diane S (Daughter of Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very nice, my mother is looked after very well. Staff really kind and friendly, has been decorated really well. I am really happy, nothing is too much trouble. Manager, best I have known, if you have a concern he will always do his best to make sure it is rectified.
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Review from Donna W (Daughter of Resident) published on 29 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had been in hospital for 3 months, then went into the HC One home. As a nursing/care home I was extremely impressed how beautiful it was, and so clean, it was kept spotless.
The staff were always very polite and cheerful, it was so nice to think mum was being cared for in such a nice home. Unfortunately
mum passed away last week but as a family it was nice to know that she was well cared for.
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Review from Brian S (Son of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at Chandlers Ford Care Home barely a month before passing away on 2nd June. However, during this brief period we were struck by the utmost care and professionalism shown by the entire staff, no matter what role they played. I feel this stems from the top and deserve the highest praise.
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Review from John (Cousin of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always very pleasant and attentive. Food of good quality. Bedroom roomy with good views and clean and tidy.
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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for Chandlers Ford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.233 for Chandlers Ford Care Home is calculated as follows: ( (60 Excellents x 5) + (42 Goods x 4) + (24 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 129 Ratings = 4.233
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chandlers Ford Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chandlers Ford Care Home to verify any information. View our terms and conditions. Chandlers Ford Care Home has an Enhanced Service - more info.