Chandlers Ford Care Home

I was happy my sister was admitted here because it was my first choice. The home is pleasant, smells good and the residents appear to be at ease. Thank you.

Our experience has been extremely good and my mother-in-law has now settled very well. The staff are all very friendly and welcome us every time we visit. The environment is very homely and relaxed which is very important to my elderly mother in law. Sincere thanks to all the staff, including the hairdresser, you have all helped my husband and I know we made the right decision.

Apart from this, it seems a caring place to be.

My father has been in excellent hands since being admitted to the home. He has been well provided for in clean, hygenic and very pleasant surroundings. The staff have been very helpful and attentive at all times. Hopefully, I would not need the services of the care home again, but should the need ever arise, I would not hesitate in choosing the Chandlers Ford Care home again.

Residents look well cared for with particular requests respected.

We are pleased that we chose to send mum here.

Apart from this, I am very satisfied with the care given by the home.

There are activities arranged as well as trips out. I'm very happy indeed with the care given and mum has settled in well.

I think care very good. Staff are good. I think the room's very clean.

Most of the carers treat my Mum with kindness, respect and dignity. They are patient and attentive and she has a lovely relationship with some. They are friendly, helpful and kind to me and greet me with a cheerful welcome. The activities coordinator is enthusiastic, encouraging participation in activities from hat making, planting flowers, quizzes and bingo. There's a minibus for cinema, shopping and garden centre trips. On special occasions, there are tasteful decorations to brighten things up. Wifi and mobile is excellent throughout. All rooms have a TV socket with many channels. My only criticism is there's a shortage of permanent staff and there can be delays with less urgent requests in the evenings.

Care provided is good but the carers are at times difficult to find. My gran is 94 and forgets things so on 2 occasions now she has not been assisted to get ready for hospital appointments despite prior communication, this is poor show given the amount she pays each week to stay here. There are a few times now in over 2 years of her being there that she has received substandard care for example not being provided a cup of tea, or not having a water jug, basic human needs but she, of course, would not make a fuss. Having had another care home to compare this to it is definitely not good value for money. Her door frame in her room has also been broken for over a year although reported, another issue to contend with. My gran appears settled in her environment and says she is happy with the care but there is room for improvement.

Staff are all very friendly, caring and helpful.

Overall experience good - staff very kind although I believe sometimes they have been short staffed. My father appreciated having some help and that I was having a break.

The carers are very friendly and kind. They will do anything to help you or any visitors. I have found that you don't get any complaints. It is a very good home. My husband was in this home for 4 years and he was very happy here. You could not wish for a better caring home than this one.

The residents can join in activities and outings each week plus one to one sessions, the Home has their own Minibus and uses the local Dial a Ride service.

It is so pleasing to see the change for the better at Chandler's Ford

The place is always clean and tidy with no bad smells nor stains. There are smiles on the staff faces and pleasant greetings whenever we visit. The resident's room is clean and he is always shaved and wearing clean clothes. Friends visiting always comment favourably on the place, the people and the level of care.

Last few weeks have seen a lot of residents have gone down with coughs and colds, putting extra strain on overworked care staff.

I cannot, currently, recommend the care company as a provider of care to the elderly or disabled. In my opinion, the home has slipped in standards to the point where I no longer trust them as a company. To be clear, the individual carers and nurses, as far as I can tell, do care and work hard, but it appears that their hands are often tied by the pressure they are put under by the care group.

There is a new manager starting at the home shortly. I sincerely hope they can turn things around, where predecessors have failed. It reflects badly on the care group that they’ve allowed this to happen.

I don’t think it's appropriate to go into more detail here. But it’s important to state that this is just my personal opinion. If you’re considering placing a relative here, I suggest you check first with social services regarding the status of any ongoing investigation, as well as other residents at the home and their relatives, so you can base your decision on the most accurate and up-to-date information available.

Each member of staff was excellent in their relationship to her, they were also very good to us as her family.

Fantastic! We needed respite care for my dad who'd had a heart attack and a fall, we were all exhausted and needed some support. They visited us the day we called and they admitted him that afternoon- it was exactly what we needed. Care was fantastic, staff all kind and friendly.