Coach Hill Lane, Burley Street, Ringwood BH24 4HN
Owner: K Gibbs
Person in charge: Jackie Roy (Matron)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 35
Shared Rooms: 2
Rooms with ensuite WC: 27
Weekly Charges Guide: Nursing Care Single £780 – £885 , Nursing Care Shared (per person) £675 – £720 (These prices are only a guideline, please contact Gorselands to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Gorselands: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Gorselands has a Review Score of 6.1 (6.147)
The Review Score of 6.1 (maximum of 10) for Gorselands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Gorselands in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for Gorselands is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.564 Points relating to the number of positive Reviews for Gorselands is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.8 Target = 0.128 , then divided by 2 = 0.064
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Maureen S (Daughter of Resident) on Monday 7 November 2016. Relates to November 2016.
A benchmark that all nursing homes should aspire to.
A home that truly practices its values by consistently delivering the highest level of care, compassion and empathy by encompassing every aspect of the persons well being.
Great home cooked food, fantastic life enriching activities for the residents practised by every single team member there. The organised activities are excellent, plentiful and varied and the coordinator can never do enough to ensure the resident's social needs and expectations are exceeded. Incredible personal care by all the angels who work there. There is always so much love and laughter in the home.
It's a home that is led by a most wonderful home manager whose support, time and dedication not only to my mother but to our whole family.
I work within the social health and care sector and am very grateful my mother is fortunate to be in what I consider a home that truly has got it right!
A massive and heartfelt thank you to each and everyone of you.
How likely would you be to recommend Gorselands? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Excellent