Gorseway Park Retirement Village

The full time staff are very helpful and caring, however when agency staff are used, they are not aware of the history of the particular resident, and not as caring, can be abrupt. There also appears to be not a very good handover from agency staff and when staff return from leave. Also when the staff have a strong foreign accent, the older age people this can cause a problem with communication.

My husband went to Gorseway 8 years ago and I have to say the care and attention he is getting has improved immensely since Barchester care took over the Gorseway. The staff are all very good. The leisure and entertainment department and the young lady in care also very good. Of course there are times when I have to mention something is not as it should be, but it is always put right and the problem is solved. So I am very happy to have my husband being cared for at Gorseway Hayling Island.

Good care home. Less staff changes would be better. Always a pleasure to visit.

I would like to start by thanking all the wonderful staff at the Lodge who looked after my mother during the last week of her life. Not only was she treated with kindness, dignity, care and respect, we her family were also shown the same consideration. Nothing was ever too much trouble. I would not hesitate to recommend the Lodge to anyone looking for nursing care for a relative. All the staff gave care which went far beyond their duty. Thank you.

My grandmother received wonderful care at the Lodge by the lovely staff at Gorseway. It made a difficult time for her family easier, to see her treated so respectfully and with such dignity. I would recommend the Lodge to anyone looking for a loving and caring home.

The staff at Gorseway Lodge are amazing people, we could not have asked for better care for our Mother. She was treated with kindness, respect and dignity by everyone - the nursing staff, carers, domestic staff and the managers. Our family were made to feel welcome at all times and they were as concerned for our welfare as hers. We felt that our mum was the only person they had to think about. I can't recommend them highly enough.

The recent (last two years) management upheaval causes me a level of uncertainty and worry. The meals are repetitious and the preparation can be unimaginative. If the management could be stabilised and the cuisine improved, this could be the ideal care home.

I attend activities in the lodge on a regular basis. Excellent activities. The staff are very caring and considerate and treat us with dignity. They are constantly checking on us to make sure we are comfortable and have every thing we need. Always pleasant and patient too.

I live in one of the individual living independent flats in Gorseway. I use the facilities and enjoy the lunches. The entertainments are varied and very enjoyable and the arranger of these is kind and she is loved by all well respected for her care.