Gorseway Park Retirement Village

354 Sea Front, Hayling Island PO11 0BA
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9.7 91 Reviews
  • Gorseway Park Retirement Village, Hayling Island
Gorseway Park Retirement Village has beautiful nursing and residential homes, located opposite the beachfront.

It is finished and furnished to a high standard offering a homely yet first class spacious environment with plentiful landscaped gardens and a large pond featuring Koi carp.

The experienced team are passionate about providing quality nursing and residential care that is an ideal alternative for those who no longer wish or are unable to manage at home.

Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

The Prince of Wales Unit in the nursing home, specialises in dementia care to enable every resident to thrive in an environment designed to stimulate and enrich their lives whilst giving families peace of mind and security.

Please don't hesitate to contact them for further information or to arrange a viewing, they're always happy to give tours of the Lodge and/or the Manor and grounds at short notice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1500
  • Self-Funded Nursing Care: £1500 – £2000
  • Self-Funded Nursing Dementia Care: £1800 – £2200
  • RESPITE Self-Funded Residential Care: £900 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £2200

These prices are only a guideline, please contact Gorseway Park Retirement Village to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Janice West (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (88)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (68)

Gorseway Park Retirement Village Reviews (91)

Total of 91, showing 81-91
9.7

Gorseway Park Retirement Village has a Review Score of 9.7 (9.672) out of 10, based on 26 reviews in the last 2 years. Over all time Gorseway Park Retirement Village has 91 reviews.

Overall Experience

  • 51
  • 32
  • 5
  • 3
  • 0

Date Published

91
9
15
26
65

Review from Susan C (Niece of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very professional, approachable and kind. Overall very satisfied with the care.

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Review from JC (Great-Niece of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt always appears to be relaxed in her room. The room is clean and tidy. My Aunt always appears clean and well cared for and reports to me that the staff are all nice. I have always been able to speak to the staff easily and have found them to be very friendly and appear to know my Aunt and
understand her very well. My Aunt does not eat much but this is her own choice.

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Review from Vanessa J (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The full time staff are very helpful and caring, however when agency staff are used, they are not aware of the history of the particular resident, and not as caring, can be abrupt. There also appears to be not a very good handover from agency staff and when staff return from leave. Also when the staff
have a strong foreign accent, the older age people this can cause a problem with communication.

Reply from Rebecca Jarvis, General Manager at Gorseway Park Retirement Village

As a new manager in post, I am currently on a recruitment drive to ensure that we at Gorseway Lodge have a buoyant and steady staff team. Please note that due to the stringent checks that care staff are subject to - interview to employment can take a little time. I am sorry that you feel that an agency member of staff was abrupt. In the future please inform me immediately and they will be asked to answer for their rudeness. This is also fed back to the agency.

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Review from Rita D (Wife of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Gorseway 8 years ago and I have to say the care and attention he is getting has improved immensely since Barchester care took over the Gorseway. The staff are all very good. The leisure and entertainment department and the young lady in care also very good. Of course there are times
when I have to mention something is not as it should be, but it is always put right and the problem is solved. So I am very happy to have my husband being cared for at Gorseway Hayling Island.

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Review from B T (Friend of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care home. Less staff changes would be better. Always a pleasure to visit.

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Review from Kristie F (Granddaughter of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother received wonderful care at the Lodge by the lovely staff at Gorseway. It made a difficult time for her family easier, to see her treated so respectfully and with such dignity. I would recommend the Lodge to anyone looking for a loving and caring home.

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Review from Sheila C (Daughter of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to start by thanking all the wonderful staff at the Lodge who looked after my mother during the last week of her life. Not only was she treated with kindness, dignity, care and respect, we her family were also shown the same consideration. Nothing was ever too much trouble. I would not
hesitate to recommend the Lodge to anyone looking for nursing care for a relative. All the staff gave care which went far beyond their duty. Thank you.

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Review from Lynn B (Daughter of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Gorseway Lodge are amazing people, we could not have asked for better care for our Mother. She was treated with kindness, respect and dignity by everyone - the nursing staff, carers, domestic staff and the managers. Our family were made to feel welcome at all times and they were as concerned
for our welfare as hers. We felt that our mum was the only person they had to think about. I can't recommend them highly enough.

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Review from Eric B (Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a very pleasant, comfortable room, and am very well looked after by excellent staff.
The recent (last two years) management upheaval causes me a level of uncertainty and worry. The meals are repetitious and the preparation can be unimaginative. If the management could be stabilised and the cuisine
improved, this could be the ideal care home.

Reply from Rebecca Jarvis, General Manager at Gorseway Park Retirement Village

Thank you for your review. As the new manager in post I am able to bring stability to the home and a consistency that you have not felt in the last 2 years. In terms of the cuisine here I thank you for your feedback and can now start to focus on improving and adding variety to the menu, consultation with the people who live here will be key to this process.

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Review from Anne F (Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attend activities in the lodge on a regular basis. Excellent activities. The staff are very caring and considerate and treat us with dignity. They are constantly checking on us to make sure we are comfortable and have every thing we need. Always pleasant and patient too.

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Review from Pamela R (Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in one of the individual living independent flats in Gorseway. I use the facilities and enjoy the lunches. The entertainments are varied and very enjoyable and the arranger of these is kind and she is loved by all well respected for her care.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Gorseway Park Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Gorseway Park Retirement Village is calculated as follows: ( (222 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 305 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gorseway Park Retirement Village is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gorseway Park Retirement Village to verify any information. View our terms and conditions. Gorseway Park Retirement Village has an Enhanced Service - more info.