Gorseway Park Retirement Village

354 Sea Front, Hayling Island PO11 0BA
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9.8 101 Reviews
  • Gorseway Park Retirement Village, Hayling Island
Gorseway Park Retirement Village offers beautiful nursing and residential homes in a stunning location directly opposite the beachfront. The homes are finished and furnished to a high standard, creating a warm, homely atmosphere within a first-class, spacious environment. Residents and visitors can enjoy plentiful landscaped gardens and a peaceful large pond home to elegant Koi carp.

They are proud to have two care homes on site: The Manor, residential home, and The Lodge, nursing and dementia nursing home.

The Manor is a charming and characterful building, featuring a wonderfully large communal lounge that was once a ballroom - perfect for socialising, relaxing, and enjoying activities together.

The Lodge is a purpose-built nursing home where dedicated nursing team is available 24 hours a day. Experienced staff are passionate about delivering high-quality nursing and residential care, offering an ideal alternative for those who no longer wish, or are unable, to manage at home. Residents are empowered to maintain their independence, make choices, and enjoy freedom in a safe and supportive setting.

Within The Lodge, the Prince of Wales Unit specialises in dementia care, providing an enriching, stimulating, safe environment designed to help every resident thrive while offering families reassurance and peace of mind.

The Queen Elizabeth Unit supports residents with more physical nursing needs, ensuring tailored and compassionate care at all times.

The team would be delighted to show you around.

Please don’t hesitate to get in touch for further information or to arrange a viewing - they are always happy to offer tours of The Lodge, The Manor, and the beautiful grounds, often at short notice.
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Care Provided by Gorseway Park Retirement Village

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1450
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1200 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Our Care Home fees are all-inclusive. This includes, but is not limited to:
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry
- And more.


In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.

These prices are only a guideline, please contact Gorseway Park Retirement Village to find out the exact price for your requirements.

Contact Gorseway Park Retirement Village to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Gorseway Park Retirement Village to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Janice West (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 61+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • Visitors are welcome at any time. The team kindly ask that everyone is mindful around mealtimes to help them maintain a calm and comfortable environment for their residents

Parking

  • On site parking available

Gorseway Park Retirement Village Reviews (101)

9.8

Gorseway Park Retirement Village has a Review Score of 9.8 (9.757) out of 10, based on 33 reviews in the last 2 years.
Over all time Gorseway Park Retirement Village has 101 reviews.

Overall Experience
  • 60
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Date Published
  • 101
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Reviewer Connection to Gorseway Park Retirement Village
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Total of 101, showing 81-100
Review from Barbara W (Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first experience of a care/nursing home and I am pleasantly surprised. My room has all home comforts - TV with Freeview, en-suite, armchair etc. A very nice view out onto gardens.
I am a 'fussy' eater but all my likes and dislikes were catered for, while all the staff are very friendly and
helpful. There are several activities, podiatrist and hairdresser available and there are two communal lounges.
All very pleasant.
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Review from T C (Resident) assisted by family/friend published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very good to me. Nothing is any bother. Food is always hot. They wash my clothes as well.
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Review from Sarah T (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved to Gorseway after nearly 3 months in the hospital. He has settled there really well and the staff are efficient, welcoming and lovely. The manager and team have been great at all the paperwork side but the stars are the team leaders.
Amazingly hard working and problem-solving geniuses.
The food is appetising and nutritious and my dad has his appetite back.
His clothes get washed daily and he is clean too. His wishes are respected and he seems happy here.
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Review from Colleen B (Daughter of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is really happy here. He settled in quickly, likes the open spaces and different seating areas. Dad loves to wander and talk to everyone. I love the fact he is safe as well.
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Review from Ian B (Son of Resident) published on 20 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Gorseway highly enough. My mother has been on the Dementia ward for 5 months now, and all the staff have been consistently friendly, helpful and patient with her. There is always a choice of 2 meals and puddings every mealtime and the meals look very good.
The rooms are spacious,
clean and bright, with ensuite bathrooms.
It is such a relief to know that she is in good hands and I don't need to worry on her behalf.
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Review from R H (Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very well looked after. Thank you.
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Review from R B (Resident) assisted by family/friend published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely surroundings and nice views. Good, friendly and helpful staff. Food is very nice. Comfortable lounges and dining room. I enjoy the activities during the day and mixing with other residents.
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Review from S F (Friend of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the new manager has been working at Gorseway in the last few months you certainly see a marked improvement in the running of the home. The atmosphere feels much better amongst the staff, but it would be good to see more permanent staff, than using agency workers. When you arrive in reception you
are always welcomed by the lovely receptionist. My friend always looks clean, comfortable and well looked after. Her meals are always hot and fed to her with care and attention. Iw ould be happy to recommend Gorseway Care. Also, the nurses are always happy to discuss any queries you may have. Also, they contact me at home if they think necessary.
Reply from Rebecca Jarvis, General Manager at Gorseway Park Retirement VillageThank you for your lovely review. I would like to reassure you we have recently been recruiting for good quality staff and currently, we have new Care staff who are going through their induction process in readiness to start with us in the coming weeks.
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Review from J A (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice location - helpful and friendly staff. Good choice of food - lots of events and activities. Nice comfortable lounges and dining area. 24-hour medical staff.
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Review from Vera (Resident) assisted by family/friend published on 10 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good food, kind carers, warm. There is a hairdresser. Polite. There is a tv in my room.Very good care day and night. I have had a nice rest but I am looking forward to going home.
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Review from Susan C (Niece of Resident) published on 3 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very professional, approachable and kind. Overall very satisfied with the care.
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Review from JC (Great-Niece of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt always appears to be relaxed in her room. The room is clean and tidy. My Aunt always appears clean and well cared for and reports to me that the staff are all nice. I have always been able to speak to the staff easily and have found them to be very friendly and appear to know my Aunt and
understand her very well. My Aunt does not eat much but this is her own choice.
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Review from Vanessa J (Daughter of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The full time staff are very helpful and caring, however when agency staff are used, they are not aware of the history of the particular resident, and not as caring, can be abrupt. There also appears to be not a very good handover from agency staff and when staff return from leave. Also when the staff
have a strong foreign accent, the older age people this can cause a problem with communication.
Reply from Rebecca Jarvis, General Manager at Gorseway Park Retirement VillageAs a new manager in post, I am currently on a recruitment drive to ensure that we at Gorseway Lodge have a buoyant and steady staff team. Please note that due to the stringent checks that care staff are subject to - interview to employment can take a little time. I am sorry that you feel that an agency member of staff was abrupt. In the future please inform me immediately and they will be asked to answer for their rudeness. This is also fed back to the agency.
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Review from Rita D (Wife of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went to Gorseway 8 years ago and I have to say the care and attention he is getting has improved immensely since Barchester care took over the Gorseway. The staff are all very good. The leisure and entertainment department and the young lady in care also very good. Of course there are times
when I have to mention something is not as it should be, but it is always put right and the problem is solved. So I am very happy to have my husband being cared for at Gorseway Hayling Island.
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Review from B T (Friend of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care home. Less staff changes would be better. Always a pleasure to visit.
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Review from Kristie F (Granddaughter of Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother received wonderful care at the Lodge by the lovely staff at Gorseway. It made a difficult time for her family easier, to see her treated so respectfully and with such dignity. I would recommend the Lodge to anyone looking for a loving and caring home.
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Review from Sheila C (Daughter of Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to start by thanking all the wonderful staff at the Lodge who looked after my mother during the last week of her life. Not only was she treated with kindness, dignity, care and respect, we her family were also shown the same consideration. Nothing was ever too much trouble. I would not
hesitate to recommend the Lodge to anyone looking for nursing care for a relative. All the staff gave care which went far beyond their duty. Thank you.
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Review from Lynn B (Daughter of Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Gorseway Lodge are amazing people, we could not have asked for better care for our Mother. She was treated with kindness, respect and dignity by everyone - the nursing staff, carers, domestic staff and the managers. Our family were made to feel welcome at all times and they were as concerned
for our welfare as hers. We felt that our mum was the only person they had to think about. I can't recommend them highly enough.
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Review from Eric B (Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have a very pleasant, comfortable room, and am very well looked after by excellent staff.
The recent (last two years) management upheaval causes me a level of uncertainty and worry. The meals are repetitious and the preparation can be unimaginative. If the management could be stabilised and the cuisine
improved, this could be the ideal care home.
Reply from Rebecca Jarvis, General Manager at Gorseway Park Retirement VillageThank you for your review. As the new manager in post I am able to bring stability to the home and a consistency that you have not felt in the last 2 years. In terms of the cuisine here I thank you for your feedback and can now start to focus on improving and adding variety to the menu, consultation with the people who live here will be key to this process.
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Review from Anne F (Resident) published on 8 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I attend activities in the lodge on a regular basis. Excellent activities. The staff are very caring and considerate and treat us with dignity. They are constantly checking on us to make sure we are comfortable and have every thing we need. Always pleasant and patient too.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Gorseway Park Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Gorseway Park Retirement Village is calculated as follows: ( (308 Excellents x 5) + (64 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 387 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gorseway Park Retirement Village is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Janice West

Job Title: Manager

Manager at Gorseway

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gorseway Park Retirement Village to verify any information. View our terms and conditions. Gorseway Park Retirement Village has an Enhanced Service - more info.