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- Gorseway Park Retirement Village care home

The food is very goodElizabeth B(Resident / Service User)



The food is very goodElizabeth B(Resident / Service User)



Gorseway Park Retirement Village offers beautiful nursing and residential homes in a stunning location directly opposite the beachfront. The homes are finished and furnished to a high standard, creating a warm, homely atmosphere within a first-class, spacious environment. Residents and visitors can enjoy plentiful landscaped gardens and a peaceful large pond home to elegant Koi carp.
They are proud to have two care homes on site: The Manor, residential home, and...
Care Provided by Gorseway Park Retirement Village
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 88 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry
- And more.
In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.
The price(s) shown are provided by the care home. Contact Gorseway Park Retirement Village for full pricing details and T&Cs.
Contact Gorseway Park Retirement Village to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Agincare Homes Holdings Ltd
- Private Owned
Person in charge
- Janice West (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 61+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (86)
- Single Rooms with ensuite Wet Room (33)
Visiting
- Visitors are welcome at any time. The team kindly ask that everyone is mindful around mealtimes to help them maintain a calm and comfortable environment for their residents
Parking
- On site parking available
Gorseway Park Retirement Village Reviews (108)
Gorseway Park Retirement Village has a Review Score of 9.8 (9.824) out of 10, based on 32 reviews in the last 2 years.
Over all time Gorseway Park Retirement Village has 108 reviews.
The whole campus is well cared for, with excellent housekeeping.
Good choice of meals.
Excellent nursing.
Minibus with wheelchair facility available for local trips.
Kindest regards
Janice
My mum has been in Gorseway for nearly a year now. The staff are really good and treat her with excellent care and respect. We visit regularly and Mum always tells us how good it is, like being in a hotel! The staff are always professional and friendly, we are lucky to have found such a great home for Mum.
Thank you so much for your feedback, you mum is a pleasure to care for. I will ensure that I share your lovely review with staff.
I was very impressed by the overall care and support offered by Gorseway. My husband was transferred from the hospital for end of life care. The care he received was very professional and dignified; nothing was too much trouble. The food and drinks availability was good and varied, with various diets catered for. As a progression of condition, my husband became unable to swallow solid food, as a result, a pureed option was always available. I will always be grateful for the last three weeks being his wife again and able to be beside him rather than a carer.
Thank you so much for taking the time to write this review; we are so glad that you were able to spend quality time with your husband in the last few weeks. I will be sure to share your feedback with the staff.
I was recently placed in Gorseway Nursing Home after having a fall and breaking my knee. I spent 10-weeks having excellent first-class care from every member of staff, which has enabled me to make a good recovery and return home. Nothing was ever too much trouble for them. The food was the standard of a 5-star hotel with special fancy's catered for. I can't thank the wonderful staff enough for their devotion and care to their patients.
Thank you, Yvonne, for taking the time to write this review; your comments are greatly appreciated. I will be sure to share your kind feedback with the team.
My mother is very well looked after.
Thank you, David, for taking the time to write this review; your feedback is much appreciated, I will be sure to share your comments with the staff.
My 97-year-old husband has been a resident in Gorseway Nursing Home for 22 months. He seems content and comfortable with his care, which is so important as he can't do anything for himself. The carers are kind and work hard to keep the residents clean and fed. The rooms are a good size, well-furnished - simply. The windows are floor to ceiling, looking out on a large garden and pond. The rooms are clean. I feel that some of the management should be more involved with residents and get to know their relatives. Food is not good, too dry and seems to have a very low budget limited. My husband needs to be on a soft menu as he has difficulty chewing and swallowing. I have bought this recently to the management. No activities or stimulation.
Thank you very much for your feedback.
We will look into your concerns about the food.
With regard to activities, we have recently appointed another full-time activity coordinator so there should be a big improvement in this area.
Very soon after arriving at Gorseway from a spell in hospital, my mother started to show signs of improvement and she is now part of the nursing home family. She seems content in her new home and has settled in nicely. The staff are all very friendly and know my mother's needs and likes, they encourage her to join in and she responds with enthusiasm. We are always welcome when we visit and the staff update us on her progress and wellbeing. Gorseway has lovely gardens which we enjoyed together during the summer months and whenever we can.
Thank you so much for your feedback, I am so glad your mother is settled here at Gorseway, I will be sure to share your kind words with the staff.
My dear wife was here for only a week, at end of life, but the care and attention that she received was fantastic and fully in keeping with her positive attitude. The same care and compassion were afforded to me in these difficult times.
Thank you so much for your kind words, I will be sure to pass this on to staff.
There has been an improvement recently and staff have been particularly helpful, willing and pleasant. The manager has been visible and approachable and has been quick to sort out a problem to aid the wellbeing of my stepmother.
Thank you so much for your feedback, I am so glad you have noticed an improvement in our service, we are always happy to help with any concerns or problems you may have.
I am unable to speak for my sister, who was a resident at Gorseway, as she was terminally ill and unable to comment. However, I was very impressed with Gorseway. The room was beautiful with a lovely garden view. All my contact with the staff was courteous and respectful, and I felt the careers and nurses really tried extremely hard to make my sister comfortable and happy in what were very difficult circumstances. The nurses especially were always willing to talk to me and help. I felt my sister was in very good hands and I thank you all.
Thank you so much for the lovely feedback; I will be sure to share this with all the staff.
My mother has been a resident for 2 years. She is very content at the home and the staff are always friendly and welcoming.
Thank you for your kind review. We are so pleased to have your mother with us, here at Gorseway and delighted she is happy in our home surrounded by friendly faces.
Very friendly, accomodating, staff. They all seem to care for the patient's welfare and seem happy in their roles.
Thank you so much Joanne for your kind review, I will be sure to share your feedback with the staff.
My 98-year-old aunt was in the nursing home for over a year before we moved her. They were constantly understaffed so nobody had time to talk with her. She was left on her own in bed all day. It was very difficult to get through on the phone and they rarely called back when they said they would. The manager changed three times in a year and a half and the staff was constantly changing and obviously unhappy. It was also very expensive. On the good side, the room was spacious and clean and nice gardens and the physical care was good. Terrible CQC report. The new home is so much better.
Grandparents arrived 2+years back and it’s gone from bad to worse since new owners took over approximately 22 months ago. We agreed on a price for the care at the start and things were running fine, then the new owners took over and much of the nonessentials became scarce, i.e. excursions out, entertainment in and even the tea trolly was regularly amiss; Their excuses are they don’t have the staff; this went on for many months. During this time my grandparents became settled and content and adopted an attitude of “what we get is better than nothing”. When Granddad passed away, my nan's payments changed and that was okay because her financial status changed. With her now paying the full whack and reassurances from management that “things were in place for great change”, a new price was agreed...a few months later a forced 5% price increase, which we begrudgingly accepted in the hope that things for Nan would get better. A few more months pass and another forced 5% price increase.
I now have some peace of mind that she is looked after 24/7.
However, these points need addressing. The cleanliness of the room should be of a consistently high standard as we have noticed that food spills are not always cleaned up.
There are some issues with my husband's personal hygiene, which my son hi-lighted on a recent visit, and is concerned to know if his father has had a bath since arriving. His hands and nails were unhygienically dirty, we had to attend to this ourselves.
Room not full ready when we arrived.
Not all staff wore name badges so it was difficult to know who was who.
The room was very cold and the bathroom was "freezing". Staff were unable to increase the heating.
Towels provided were too small for such a cold bathroom.
Very limited choice of sandwiches in the evening - jam sandwiches are not appropriate for a diabetic.
Bed not made daily.
Staff were very polite and caring and made Mum feel at home. She has made new friends there and hopefully will keep in touch. We will definitely use again.
While I had some reservations on the number of carers available I have no hesitation in recommending Gorseway to others.
My father stayed in Gorseways for respite in August, he was happy there and would be very willing to stay again. Overall, the care was good and very friendly staff who treated my father well. The only issue we had really was lack of activities as other residents were more advanced in their Dementia/Alzheimers. The room was lovely, overlooking the fish pond and garden. I would certainly recommend this care facility.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Manager at Gorseway
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