Gorseway Park Retirement Village

354 Sea Front, Hayling Island PO11 0BA
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9.7 91 Reviews
  • Gorseway Park Retirement Village, Hayling Island
Gorseway Park Retirement Village has beautiful nursing and residential homes, located opposite the beachfront.

It is finished and furnished to a high standard offering a homely yet first class spacious environment with plentiful landscaped gardens and a large pond featuring Koi carp.

The experienced team are passionate about providing quality nursing and residential care that is an ideal alternative for those who no longer wish or are unable to manage at home.

Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

The Prince of Wales Unit in the nursing home, specialises in dementia care to enable every resident to thrive in an environment designed to stimulate and enrich their lives whilst giving families peace of mind and security.

Please don't hesitate to contact them for further information or to arrange a viewing, they're always happy to give tours of the Lodge and/or the Manor and grounds at short notice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1500
  • Self-Funded Nursing Care: £1500 – £2000
  • Self-Funded Nursing Dementia Care: £1800 – £2200
  • RESPITE Self-Funded Residential Care: £900 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £2200

These prices are only a guideline, please contact Gorseway Park Retirement Village to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Janice West (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (88)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (68)

Gorseway Park Retirement Village Reviews (91)

Total of 91, showing 21-40
9.7

Gorseway Park Retirement Village has a Review Score of 9.7 (9.672) out of 10, based on 26 reviews in the last 2 years. Over all time Gorseway Park Retirement Village has 91 reviews.

Overall Experience

  • 51
  • 32
  • 5
  • 3
  • 0

Date Published

91
9
15
26
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Review from A S (Daughter of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the review. To hear about how our mum is getting on. Also giving us the opportunity to ask about a bath for Mum but was lovely to ask about taking her out for a coffee. If this is possible we would be so grateful.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you for your lovely review, we will ensure this is shared with the team.

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Review from Louise M (Daughter of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Gorseway Park for what turned out to be a very brief stay of end-of-life care. The staff at Gorseway were outstanding in their care and respect for Mum. They were also outstanding in their care for us as Mum's health rapidly deteriorated and they prepared us for what was ahead. The
nursing staff in particular were brilliant.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your lovely review, I will share this with the team.

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Review from A W (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Gorseway Manor after an extended period in hospital: skeletal and without the muscle power to care for her own personal needs. The staff have nurtured her back into robust health: she looks great having "filled out", she has become increasingly mobile and has built up some stamina.
Staff are patient and able to assess their elderly people well - so Mum has been gently encouraged to be as independent as possible for her own well-being. Everyone is welcoming and cheerful. The home is always clean and orderly. The personal care taken to ensure individuals' needs are met is consistent. It is wonderful to know she is safe and content.
I would recommend Gorseway Manor without hesitation.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, I will ensure it is shared with the team

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Review from N V (Daughter of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved with us to Hampshire in August. Finding good quality care was essential because my mother had complex care needs and I wasn't in a position to offer her 24/7 nursing care. We found Agincare, Gorseway Nursing Home Hayling Island and a vacancy was available just when we needed it to. Now
my mother lives a two-minute drive from us and I see her regularly the staff are very caring and professional. Together we have navigated through some difficult times to get my mother stable and settled - which she is! I could not have done this without them we are incredibly grateful we have no hesitation in recommending this nursing home.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind words, I will ensure that this is shared with the team.

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Review from Sue R (Daughter-in-law of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last 6 months, there has been a new cohort of staff who are extremely caring. The dining area is a calm environment and clients appear to be content with staff engaging with them. My parents-in-law always look will cared for and staff make sure they sit together each day which they look forward
to.
The staff also engage with relatives and make them feel welcome.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your lovely review, we will ensure that this is shared with the team.

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Review from S G (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The administrative and nursing staff are friendly, kind and thoughtful. The home is clean and tidy, the residents are clearly well looked after and the location is beautiful. Further, parking is easy, and the grounds are kept very well.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, I will ensure it is shared with the team.

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Review from Pauline G (Friend of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the support staff, management and kitchen and domestic staff to be helpful, caring and accommodating to needs. The room could do with updating with a shower.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, this will be shared with the team.

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Review from Danny P (Resident) assisted by family/friend published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are nice, friendly and helpful, from staff on the ground to management. Lovely gardens, grounds and surroundings.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, this will be shared with the staff.

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Review from N R (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are caring and considerate and take really good care of my father. They are always able to deal with short notice requests, and I am confident my father is safe and happy. He has complex needs and they have dealt with these well.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your very positive feedback, I will ensure this is shared with the team.

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Review from Daniel C (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place, friendly staff.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, I will ensure this is shared with the staff.

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Review from Jerry O (Husband of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am satisfied with the care my wife receives. She is kept safe, warm and clean. She is well-fed. Staff are always professional and courteous. They responded well to concerns I have raised and they demonstrate care for me as well as my wife. If I have concerns they are in two areas. 1) I believe
that there is a discrepancy in the level of care provided by staff. Some go the extra mile, some just do the basics. 2) I am concerned that my wife spends too much time on her own as she doesn't like the lounge. More frequent visits to her room would help.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, I will share this with the staff.

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Review from Sheila S (Friend of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has settled in well at Gorseway Nursing Home. He is very happy with the staff; they are all very friendly and helpful. The nurses are particularly efficient. His room is kept clean and tidy, and the laundry service is excellent.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your review; this will be shared with the team.

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Review from J H (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel welcome from the outset. All the staff are attentive, kind and respectful.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your positive review, I will share this with the team.

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Review from S H (Godfather of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has settled into Gorseway Nursing Home really well with the care and support the staff have given her. She has also enjoyed the entertainment provided by the home.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your fabulous review, this will be shared with the team.

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Review from S T (Son of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all of the staff at Gorseway Park for the care provided to my dad during his assessment period following discharge from hospital. Every effort was made to make him comfortable and to keep him calm for what was a very challenging time for him with his condition. Everyone there was friendly
and approachable to help with any questions.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for taking the time to write this lovely review, I will share this with the rest of the team.

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Review from B H (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have both my parents at Gorseway Nursing Home, they have been treated with care and sensitivity. The staff have responded to any concerns that I may have raised promptly and appropriately. I believe that this is due to the fact that the care staff are well led and all the staff do genuinely care about
the wellbeing of the residents.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for taking the time to leave this lovely review, it will be shared with the team.

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Review from Julie S (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team work really hard to meet Mum's needs and always treat her well. They are good at keeping me informed - making sure that I get emails and also telephone contact, whenever there is anything I should be aware of. The home itself is well laid out and the food provided is a good standard. The grounds
are lovely, with plenty of quiet space as well as communal space. They go to great lengths to provide interesting activities, even mobile farms! They take the safety of their residents very seriously and take appropriate measures to preserve their wellbeing. I'm glad that Mum was able to get a space in this home.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for this lovely review, I will make sure it is shared with the team.

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Review from R B (Cousin of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care has been exemplary. The receptionist, deputy manager and nurses need a special mention, nothing is too much trouble. The initial move into the nursing home was also super efficient and extremely quick as all the stops were pulled out. Thank you.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for this wonderful review, it will be shared with all the staff.

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Review from Beryl E (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I are very pleased with the care that is provided for our mum. From the time we enter the building the receptionist is very welcoming. All the staff we have found to be caring, respectful and friendly, cannot do enough for Mum. Also, the managers are very approachable. We are very pleased
we chose this home for our mum.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Dear Beryl,
Thank you so much for your wonderful review, your mum is a pleasure to care for. I will share your lovely comments with the staff.
Kind regards
Janice

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Review from Michael H (Husband of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the standard of care. The staff are very helpful and polite.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much, Michael, for your lovely review, I will share your feedback with the staff.
Kind regards
Janice

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Gorseway Park Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Gorseway Park Retirement Village is calculated as follows: ( (222 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 305 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gorseway Park Retirement Village is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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