Gorseway Park Retirement Village

My mother came to Gorseway Park for what turned out to be a very brief stay of end-of-life care. The staff at Gorseway were outstanding in their care and respect for Mum. They were also outstanding in their care for us as Mum's health rapidly deteriorated and they prepared us for what was ahead. The nursing staff in particular were brilliant.

My mother moved with us to Hampshire in August. Finding good quality care was essential because my mother had complex care needs and I wasn't in a position to offer her 24/7 nursing care. We found Agincare, Gorseway Nursing Home Hayling Island and a vacancy was available just when we needed it to. Now my mother lives a two-minute drive from us and I see her regularly the staff are very caring and professional. Together we have navigated through some difficult times to get my mother stable and settled - which she is! I could not have done this without them we are incredibly grateful we have no hesitation in recommending this nursing home.

The staff also engage with relatives and make them feel welcome.

The administrative and nursing staff are friendly, kind and thoughtful. The home is clean and tidy, the residents are clearly well looked after and the location is beautiful. Further, parking is easy, and the grounds are kept very well.

I have found the support staff, management and kitchen and domestic staff to be helpful, caring and accommodating to needs. The room could do with updating with a shower.

Staff are nice, friendly and helpful, from staff on the ground to management. Lovely gardens, grounds and surroundings.

The team are caring and considerate and take really good care of my father. They are always able to deal with short notice requests, and I am confident my father is safe and happy. He has complex needs and they have dealt with these well.

Nice place, friendly staff.

Overall, I am satisfied with the care my wife receives. She is kept safe, warm and clean. She is well-fed. Staff are always professional and courteous. They responded well to concerns I have raised and they demonstrate care for me as well as my wife. If I have concerns they are in two areas. 1) I believe that there is a discrepancy in the level of care provided by staff. Some go the extra mile, some just do the basics. 2) I am concerned that my wife spends too much time on her own as she doesn't like the lounge. More frequent visits to her room would help.

My friend has settled in well at Gorseway Nursing Home. He is very happy with the staff; they are all very friendly and helpful. The nurses are particularly efficient. His room is kept clean and tidy, and the laundry service is excellent.

Made to feel welcome from the outset. All the staff are attentive, kind and respectful.

My godmother has settled into Gorseway Nursing Home really well with the care and support the staff have given her. She has also enjoyed the entertainment provided by the home.

Many thanks to all of the staff at Gorseway Park for the care provided to my dad during his assessment period following discharge from hospital. Every effort was made to make him comfortable and to keep him calm for what was a very challenging time for him with his condition. Everyone there was friendly and approachable to help with any questions.

I have both my parents at Gorseway Nursing Home, they have been treated with care and sensitivity. The staff have responded to any concerns that I may have raised promptly and appropriately. I believe that this is due to the fact that the care staff are well led and all the staff do genuinely care about the wellbeing of the residents.

The team work really hard to meet Mum's needs and always treat her well. They are good at keeping me informed - making sure that I get emails and also telephone contact, whenever there is anything I should be aware of. The home itself is well laid out and the food provided is a good standard. The grounds are lovely, with plenty of quiet space as well as communal space. They go to great lengths to provide interesting activities, even mobile farms! They take the safety of their residents very seriously and take appropriate measures to preserve their wellbeing. I'm glad that Mum was able to get a space in this home.

The standard of care has been exemplary. The receptionist, deputy manager and nurses need a special mention, nothing is too much trouble. The initial move into the nursing home was also super efficient and extremely quick as all the stops were pulled out. Thank you.

My sisters and I are very pleased with the care that is provided for our mum. From the time we enter the building the receptionist is very welcoming. All the staff we have found to be caring, respectful and friendly, cannot do enough for Mum. Also, the managers are very approachable. We are very pleased we chose this home for our mum.

Very impressed with the standard of care. The staff are very helpful and polite.

My wife and I are very pleased with the care provided by those at Gorseway Nursing Home. We are always made welcome when we visit; by the receptionists and the staff, we meet on our way to my mother-in-law's room. Any questions I've asked, or concerns I've raised, have been dealt with promptly and professionally. This is the second nursing home my mother-in-law has lived in and we're so glad that we moved her here. I would have no hesitation in recommending Gorseway Nursing Home to anyone in need of the care they offer.

Both my parents are happy at Gorseway and I have found the staff to be caring and friendly. The managers are approachable and deal with issues raised and seek resolutions to problems.