Gorseway Park Retirement Village

354 Sea Front, Hayling Island PO11 0BA
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9.7 91 Reviews
  • Gorseway Park Retirement Village, Hayling Island
Gorseway Park Retirement Village has beautiful nursing and residential homes, located opposite the beachfront.

It is finished and furnished to a high standard offering a homely yet first class spacious environment with plentiful landscaped gardens and a large pond featuring Koi carp.

The experienced team are passionate about providing quality nursing and residential care that is an ideal alternative for those who no longer wish or are unable to manage at home.

Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

The Prince of Wales Unit in the nursing home, specialises in dementia care to enable every resident to thrive in an environment designed to stimulate and enrich their lives whilst giving families peace of mind and security.

Please don't hesitate to contact them for further information or to arrange a viewing, they're always happy to give tours of the Lodge and/or the Manor and grounds at short notice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1500
  • Self-Funded Nursing Care: £1500 – £2000
  • Self-Funded Nursing Dementia Care: £1800 – £2200
  • RESPITE Self-Funded Residential Care: £900 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £2200

These prices are only a guideline, please contact Gorseway Park Retirement Village to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Janice West (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (88)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (68)

Gorseway Park Retirement Village Reviews (91)

Total of 91, showing 41-60
9.7

Gorseway Park Retirement Village has a Review Score of 9.7 (9.672) out of 10, based on 26 reviews in the last 2 years. Over all time Gorseway Park Retirement Village has 91 reviews.

Overall Experience

  • 51
  • 32
  • 5
  • 3
  • 0

Date Published

91
9
15
26
65

Review from Robin P (Son-in-law of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very pleased with the care provided by those at Gorseway Nursing Home. We are always made welcome when we visit; by the receptionists and the staff, we meet on our way to my mother-in-law's room. Any questions I've asked, or concerns I've raised, have been dealt with promptly and professionally.
This is the second nursing home my mother-in-law has lived in and we're so glad that we moved her here. I would have no hesitation in recommending Gorseway Nursing Home to anyone in need of the care they offer.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for the lovely review, I will share your feedback with the staff.
Kind regards
Janice

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Review from C B (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents are happy at Gorseway and I have found the staff to be caring and friendly. The managers are approachable and deal with issues raised and seek resolutions to problems.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind feedback, I will be sure to share this with the staff.

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Review from Diana H (Wife of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been a resident since July 2019. I am grateful he is near my home. Gorseway have provided the best service demanded from nursing home standards despite difficulty in recruiting staff in all departments, carers, kitchen and housekeeping.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you Diana for your kind feedback, I will ensure it is shared with the staff.

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Review from Wanda C (Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly, caring and professional. They work in teams to ensure residents' needs are met
The whole campus is well cared for, with excellent housekeeping.
Good choice of meals.
Excellent nursing.
Minibus with wheelchair facility available for local trips.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Dear Wanda, thank you so much for your kind words, I will ensure that your feedback is communicated to the staff.
Kindest regards
Janice

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Review from Karen S (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Gorseway for nearly a year now. The staff are really good and treat her with excellent care and respect. We visit regularly and Mum always tells us how good it is, like being in a hotel! The staff are always professional and friendly, we are lucky to have found such a great home for
Mum.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your feedback, you mum is a pleasure to care for. I will ensure that I share your lovely review with staff.

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Review from C B (Wife of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed by the overall care and support offered by Gorseway. My husband was transferred from the hospital for end of life care. The care he received was very professional and dignified; nothing was too much trouble. The food and drinks availability was good and varied, with various diets
catered for. As a progression of condition, my husband became unable to swallow solid food, as a result, a pureed option was always available. I will always be grateful for the last three weeks being his wife again and able to be beside him rather than a carer.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for taking the time to write this review; we are so glad that you were able to spend quality time with your husband in the last few weeks. I will be sure to share your feedback with the staff.

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Review from Yvonne H (Respite Resident) assisted by family/friend published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recently placed in Gorseway Nursing Home after having a fall and breaking my knee. I spent 10-weeks having excellent first-class care from every member of staff, which has enabled me to make a good recovery and return home. Nothing was ever too much trouble for them. The food was the standard
of a 5-star hotel with special fancy's catered for. I can't thank the wonderful staff enough for their devotion and care to their patients.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you, Yvonne, for taking the time to write this review; your comments are greatly appreciated. I will be sure to share your kind feedback with the team.

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Review from David W (Son of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and helpful.
My mother is very well looked after.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you, David, for taking the time to write this review; your feedback is much appreciated, I will be sure to share your comments with the staff.

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Review from Sue P (Wife of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 97-year-old husband has been a resident in Gorseway Nursing Home for 22 months. He seems content and comfortable with his care, which is so important as he can't do anything for himself. The carers are kind and work hard to keep the residents clean and fed. The rooms are a good size, well-furnished
- simply. The windows are floor to ceiling, looking out on a large garden and pond. The rooms are clean. I feel that some of the management should be more involved with residents and get to know their relatives. Food is not good, too dry and seems to have a very low budget limited. My husband needs to be on a soft menu as he has difficulty chewing and swallowing. I have bought this recently to the management. No activities or stimulation.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Dear Sue,
Thank you very much for your feedback.
We will look into your concerns about the food.
With regard to activities, we have recently appointed another full-time activity coordinator so there should be a big improvement in this area.

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Review from P C (Daughter of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very soon after arriving at Gorseway from a spell in hospital, my mother started to show signs of improvement and she is now part of the nursing home family. She seems content in her new home and has settled in nicely. The staff are all very friendly and know my mother's needs and likes, they encourage
her to join in and she responds with enthusiasm. We are always welcome when we visit and the staff update us on her progress and wellbeing. Gorseway has lovely gardens which we enjoyed together during the summer months and whenever we can.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your feedback, I am so glad your mother is settled here at Gorseway, I will be sure to share your kind words with the staff.

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Review from Ron A (Husband of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear wife was here for only a week, at end of life, but the care and attention that she received was fantastic and fully in keeping with her positive attitude. The same care and compassion were afforded to me in these difficult times.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind words, I will be sure to pass this on to staff.

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Review from H F (Stepdaughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been an improvement recently and staff have been particularly helpful, willing and pleasant. The manager has been visible and approachable and has been quick to sort out a problem to aid the wellbeing of my stepmother.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your feedback, I am so glad you have noticed an improvement in our service, we are always happy to help with any concerns or problems you may have.

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Review from C B (Sister of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to speak for my sister, who was a resident at Gorseway, as she was terminally ill and unable to comment. However, I was very impressed with Gorseway. The room was beautiful with a lovely garden view. All my contact with the staff was courteous and respectful, and I felt the careers and nurses
really tried extremely hard to make my sister comfortable and happy in what were very difficult circumstances. The nurses especially were always willing to talk to me and help. I felt my sister was in very good hands and I thank you all.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for the lovely feedback; I will be sure to share this with all the staff.

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Review from R W (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 2 years. She is very content at the home and the staff are always friendly and welcoming.

Reply from Debbie Boyd, Marketing at Gorseway Park Retirement Village

Thank you for your kind review. We are so pleased to have your mother with us, here at Gorseway and delighted she is happy in our home surrounded by friendly faces.

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Review from Joanne B (Niece of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, accomodating, staff. They all seem to care for the patient's welfare and seem happy in their roles.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much Joanne for your kind review, I will be sure to share your feedback with the staff.

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Review from Jeremy H (Nephew of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My 98-year-old aunt was in the nursing home for over a year before we moved her. They were constantly understaffed so nobody had time to talk with her. She was left on her own in bed all day. It was very difficult to get through on the phone and they rarely called back when they said they would. The
manager changed three times in a year and a half and the staff was constantly changing and obviously unhappy. It was also very expensive. On the good side, the room was spacious and clean and nice gardens and the physical care was good. Terrible CQC report. The new home is so much better.

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Review from Drew (Grandson of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Grandparents arrived 2+years back and it’s gone from bad to worse since new owners took over approximately 22 months ago. We agreed on a price for the care at the start and things were running fine, then the new owners took over and much of the nonessentials became scarce, i.e. excursions out, entertainment
in and even the tea trolly was regularly amiss; Their excuses are they don’t have the staff; this went on for many months. During this time my grandparents became settled and content and adopted an attitude of “what we get is better than nothing”. When Granddad passed away, my nan's payments changed and that was okay because her financial status changed. With her now paying the full whack and reassurances from management that “things were in place for great change”, a new price was agreed...a few months later a forced 5% price increase, which we begrudgingly accepted in the hope that things for Nan would get better. A few more months pass and another forced 5% price increase.

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Review from C B (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for two months, and in that time she has been well looked after. The staff are lovely and always available and willing. She has her own furniture in her room, which helps to make it like home, plus the internet allows her to watch her beloved sports, in her room.
I now have some
peace of mind that she is looked after 24/7.

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Review from J F (Wife of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been at Gorseway Nursing Home since October of this year. We like the overall ambience and the facilities on offer, and my husband has a very pleasant room with a lovely view.
However, these points need addressing. The cleanliness of the room should be of a consistently high standard
as we have noticed that food spills are not always cleaned up.
There are some issues with my husband's personal hygiene, which my son hi-lighted on a recent visit, and is concerned to know if his father has had a bath since arriving. His hands and nails were unhygienically dirty, we had to attend to this ourselves.

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Review from Ansley B (Respite Resident) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff were all very friendly and helpful.
Room not full ready when we arrived.
Not all staff wore name badges so it was difficult to know who was who.
The room was very cold and the bathroom was "freezing". Staff were unable to increase the heating.
Towels provided were too small for such a cold
bathroom.
Very limited choice of sandwiches in the evening - jam sandwiches are not appropriate for a diabetic.
Bed not made daily.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Gorseway Park Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Gorseway Park Retirement Village is calculated as follows: ( (222 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 305 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gorseway Park Retirement Village is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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