Gorseway Park Retirement Village

354 Sea Front, Hayling Island PO11 0BA
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9.7 95 Reviews
  • Gorseway Park Retirement Village, Hayling Island
Gorseway Park Retirement Village has beautiful nursing and residential homes, located opposite the beachfront.

It is finished and furnished to a high standard offering a homely yet first class spacious environment with plentiful landscaped gardens and a large pond featuring Koi carp.

The experienced team are passionate about providing quality nursing and residential care that is an ideal alternative for those who no longer wish or are unable to manage at home.

Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

The Prince of Wales Unit in the nursing home, specialises in dementia care to enable every resident to thrive in an environment designed to stimulate and enrich their lives whilst giving families peace of mind and security.

Please don't hesitate to contact them for further information or to arrange a viewing, they're always happy to give tours of the Lodge and/or the Manor and grounds at short notice.
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Care Provided by Gorseway Park Retirement Village

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • Self-Funded Nursing Care: £1300 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1700

Our Care Home fees are all-inclusive. This includes, but is not limited to:
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry
- And more.


In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.

These prices are only a guideline, please contact Gorseway Park Retirement Village to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Janice West (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (88)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (68)

Gorseway Park Retirement Village Reviews (95)

9.7

Gorseway Park Retirement Village has a Review Score of 9.7 (9.688) out of 10, based on 29 reviews in the last 2 years.
Over all time Gorseway Park Retirement Village has 95 reviews.

Overall Experience
  • 54
  • 33
  • 5
  • 3
  • 0
Date Published
  • 95
  • 9
  • 17
  • 29
  • 66
Reviewer Connection to Gorseway Park Retirement Village
  • 30
  • 13
  • 10
  • 10
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 41-60
Review from Julie S (Daughter of Resident) published on 21 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team work really hard to meet Mum's needs and always treat her well. They are good at keeping me informed - making sure that I get emails and also telephone contact, whenever there is anything I should be aware of. The home itself is well laid out and the food provided is a good standard. The grounds
are lovely, with plenty of quiet space as well as communal space. They go to great lengths to provide interesting activities, even mobile farms! They take the safety of their residents very seriously and take appropriate measures to preserve their wellbeing. I'm glad that Mum was able to get a space in this home.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for this lovely review, I will make sure it is shared with the team.

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Review from R B (Cousin of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care has been exemplary. The receptionist, deputy manager and nurses need a special mention, nothing is too much trouble. The initial move into the nursing home was also super efficient and extremely quick as all the stops were pulled out. Thank you.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for this wonderful review, it will be shared with all the staff.

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Review from Beryl E (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sisters and I are very pleased with the care that is provided for our mum. From the time we enter the building the receptionist is very welcoming. All the staff we have found to be caring, respectful and friendly, cannot do enough for Mum. Also, the managers are very approachable. We are very pleased
we chose this home for our mum.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Dear Beryl,
Thank you so much for your wonderful review, your mum is a pleasure to care for. I will share your lovely comments with the staff.
Kind regards
Janice

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Review from Michael H (Husband of Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the standard of care. The staff are very helpful and polite.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much, Michael, for your lovely review, I will share your feedback with the staff.
Kind regards
Janice

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Review from Robin P (Son-in-law of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I are very pleased with the care provided by those at Gorseway Nursing Home. We are always made welcome when we visit; by the receptionists and the staff, we meet on our way to my mother-in-law's room. Any questions I've asked, or concerns I've raised, have been dealt with promptly and professionally.
This is the second nursing home my mother-in-law has lived in and we're so glad that we moved her here. I would have no hesitation in recommending Gorseway Nursing Home to anyone in need of the care they offer.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for the lovely review, I will share your feedback with the staff.
Kind regards
Janice

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Review from C B (Daughter of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my parents are happy at Gorseway and I have found the staff to be caring and friendly. The managers are approachable and deal with issues raised and seek resolutions to problems.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind feedback, I will be sure to share this with the staff.

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Review from Diana H (Wife of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My husband has been a resident since July 2019. I am grateful he is near my home. Gorseway have provided the best service demanded from nursing home standards despite difficulty in recruiting staff in all departments, carers, kitchen and housekeeping.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you Diana for your kind feedback, I will ensure it is shared with the staff.

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Review from Wanda C (Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff friendly, caring and professional. They work in teams to ensure residents' needs are met
The whole campus is well cared for, with excellent housekeeping.
Good choice of meals.
Excellent nursing.
Minibus with wheelchair facility available for local trips.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Dear Wanda, thank you so much for your kind words, I will ensure that your feedback is communicated to the staff.
Kindest regards
Janice

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Review from Karen S (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Gorseway for nearly a year now. The staff are really good and treat her with excellent care and respect. We visit regularly and Mum always tells us how good it is, like being in a hotel! The staff are always professional and friendly, we are lucky to have found such a great home for
Mum.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your feedback, you mum is a pleasure to care for. I will ensure that I share your lovely review with staff.

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Review from C B (Wife of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed by the overall care and support offered by Gorseway. My husband was transferred from the hospital for end of life care. The care he received was very professional and dignified; nothing was too much trouble. The food and drinks availability was good and varied, with various diets
catered for. As a progression of condition, my husband became unable to swallow solid food, as a result, a pureed option was always available. I will always be grateful for the last three weeks being his wife again and able to be beside him rather than a carer.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for taking the time to write this review; we are so glad that you were able to spend quality time with your husband in the last few weeks. I will be sure to share your feedback with the staff.

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Review from Yvonne H (Respite Resident) assisted by family/friend published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recently placed in Gorseway Nursing Home after having a fall and breaking my knee. I spent 10-weeks having excellent first-class care from every member of staff, which has enabled me to make a good recovery and return home. Nothing was ever too much trouble for them. The food was the standard
of a 5-star hotel with special fancy's catered for. I can't thank the wonderful staff enough for their devotion and care to their patients.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you, Yvonne, for taking the time to write this review; your comments are greatly appreciated. I will be sure to share your kind feedback with the team.

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Review from David W (Son of Resident) published on 24 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and helpful.
My mother is very well looked after.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you, David, for taking the time to write this review; your feedback is much appreciated, I will be sure to share your comments with the staff.

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Review from Sue P (Wife of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 97-year-old husband has been a resident in Gorseway Nursing Home for 22 months. He seems content and comfortable with his care, which is so important as he can't do anything for himself. The carers are kind and work hard to keep the residents clean and fed. The rooms are a good size, well-furnished
- simply. The windows are floor to ceiling, looking out on a large garden and pond. The rooms are clean. I feel that some of the management should be more involved with residents and get to know their relatives. Food is not good, too dry and seems to have a very low budget limited. My husband needs to be on a soft menu as he has difficulty chewing and swallowing. I have bought this recently to the management. No activities or stimulation.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Dear Sue,
Thank you very much for your feedback.
We will look into your concerns about the food.
With regard to activities, we have recently appointed another full-time activity coordinator so there should be a big improvement in this area.

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Review from P C (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very soon after arriving at Gorseway from a spell in hospital, my mother started to show signs of improvement and she is now part of the nursing home family. She seems content in her new home and has settled in nicely. The staff are all very friendly and know my mother's needs and likes, they encourage
her to join in and she responds with enthusiasm. We are always welcome when we visit and the staff update us on her progress and wellbeing. Gorseway has lovely gardens which we enjoyed together during the summer months and whenever we can.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your feedback, I am so glad your mother is settled here at Gorseway, I will be sure to share your kind words with the staff.

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Review from Ron A (Husband of Resident) published on 30 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear wife was here for only a week, at end of life, but the care and attention that she received was fantastic and fully in keeping with her positive attitude. The same care and compassion were afforded to me in these difficult times.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind words, I will be sure to pass this on to staff.

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Review from H F (Stepdaughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been an improvement recently and staff have been particularly helpful, willing and pleasant. The manager has been visible and approachable and has been quick to sort out a problem to aid the wellbeing of my stepmother.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your feedback, I am so glad you have noticed an improvement in our service, we are always happy to help with any concerns or problems you may have.

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Review from C B (Sister of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am unable to speak for my sister, who was a resident at Gorseway, as she was terminally ill and unable to comment. However, I was very impressed with Gorseway. The room was beautiful with a lovely garden view. All my contact with the staff was courteous and respectful, and I felt the careers and nurses
really tried extremely hard to make my sister comfortable and happy in what were very difficult circumstances. The nurses especially were always willing to talk to me and help. I felt my sister was in very good hands and I thank you all.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for the lovely feedback; I will be sure to share this with all the staff.

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Review from R W (Son of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 2 years. She is very content at the home and the staff are always friendly and welcoming.
Reply from Debbie Boyd, Marketing at Gorseway Park Retirement Village

Thank you for your kind review. We are so pleased to have your mother with us, here at Gorseway and delighted she is happy in our home surrounded by friendly faces.

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Review from Joanne B (Niece of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, accomodating, staff. They all seem to care for the patient's welfare and seem happy in their roles.
Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much Joanne for your kind review, I will be sure to share your feedback with the staff.

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Review from Jeremy H (Nephew of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
My 98-year-old aunt was in the nursing home for over a year before we moved her. They were constantly understaffed so nobody had time to talk with her. She was left on her own in bed all day. It was very difficult to get through on the phone and they rarely called back when they said they would. The
manager changed three times in a year and a half and the staff was constantly changing and obviously unhappy. It was also very expensive. On the good side, the room was spacious and clean and nice gardens and the physical care was good. Terrible CQC report. The new home is so much better.
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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Gorseway Park Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for Gorseway Park Retirement Village is calculated as follows: ( (251 Excellents x 5) + (72 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 340 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gorseway Park Retirement Village is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Janice West

Job Title: Manager

Manager at Gorseway

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gorseway Park Retirement Village to verify any information. View our terms and conditions. Gorseway Park Retirement Village has an Enhanced Service - more info.