The Grange

72 Upper Northam Road, Hedge End, Southampton SO30 4EB

Owner: Mrs A L Northover

Person in charge: C Ryves (Matron)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Single Rooms: 49

Shared Rooms: 7

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Day Care • Convalescent Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 The Grange has a Review Score of 7.7 (7.650)

The Review Score of 7.7 (maximum of 10) for The Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.571 for The Grange is calculated as follows: ( (21 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.079 Points relating to the number of positive Reviews for The Grange is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.6 Target = 0.079

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grange?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grange

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

My Mum was admitted from hospital to the care home for end of life care. We were given a guided tour before she was admitted and myself and sister were very impressed with the whole set up, we also noted the amount off staff that were present. When mum was admitted it was a very difficult time for us as we were not sure on how to help mum or what the best care was for her, when making decisions on the ones you love it is very worrying that you get them right and you have to rely on the ones that you put the care in. I can honestly say we made the best decision of our lives putting the care of our mum in the hands of all the staff at The Grange, they were caring not only to her but also looked after myself, my sister and family members who visited mum, they went out of their way to make sure we felt at home and nothing was to much trouble. I never write or comment on review sites but because of my experience I have to say a great thank you to The Grange and its staff they were wonderful.

How likely would you be to recommend The Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Whilst sadly my fathers stay at the Grange was only for a few weeks the care and compassion shown to dad by all of the staff was evident every time I visited whatever time of the day (or night). A difficult time was made easier to bear knowing dad was in such safe caring hands and he was happy. Nothing was ever too much trouble for the staff and I would thoroughly recommend the home.

How likely would you be to recommend The Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother moved into The Grange in November 2015, for palliative end of life care.

The rooms are well designed, bright and clean, and the staff are friendly, kind and supportive. The communal areas are lovely, although sadly Mum was bedridden and preferred not to be moved around in a wheelchair, so she did not use the communal rooms.

Mum felt comfortable and secure in her room and the staff took care that her personal hygiene needs were met and she didn't develop bed sores. Mum passed away in her sleep on 16 January 2016 and the nurse who broke the news to me was as caring and kind as anyone could be. The staff were very supportive and sympathetic to me, both during Mum's stay, and after her death, when they took time to discuss various medical issues with me and to help me come to terms with her passing.

I am grateful that everyone at The Grange took good care of Mum during her final weeks.

How likely would you be to recommend The Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Grange

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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