






Greenbanks Care Home aims to deliver the highest quality of care with additional experience in dementia, but in a setting that feels more like a home than a hotel.
With an enthusiastic and highly trained team of care staff, the home is registered to care for up to 30 individuals. The majority of the rooms have en-suite facilities and views onto the lovely garden. There are also 3 communal lounges and...
Care Provided by Greenbanks Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT, other chargeable healthcare professionals such as dentist or optician, and any spending money needed for trips.
The price(s) shown are provided by the care home. Contact Greenbanks Care Home for full pricing details and T&Cs.
Contact Greenbanks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kindred Care
- Private Owned
Person in charge
- Filipa Barros(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (25)
Parking
- Limited parking spaces, further parking available across the road at the recreation grounds
Greenbanks Care Home Reviews (35)
Greenbanks Care Home has a Review Score of 9.7 (9.721) out of 10, based on 16 reviews in the last 2 years.
Over all time Greenbanks Care Home has 35 reviews.
Prior to coming to Greenbanks she had endured an appalling time for some 9 months, But since she has been here she has received the most amazing care from, the manager and all the people who work there, they go beyond the norm. Nothing seems to be too much trouble when she becomes anxious or depressed, they find the things she has lost and reassure her that my sons and I are coming to see her, they also put up with us when we need to make or change an appointment. All in all they are a truly caring operation and I strongly recommend Greenbanks to anyone who is looking for a home from home.
Thank you for your kind words Robert, they mean so much to the team!
She is treated and respected as an individual, with all her quirks, likes and dislikes taken into consideration.
I feel comforted to know that Mum is where she needs to be, with 24-hour support from a warm, friendly and professional team.
Many thanks for your kind words which I have passed on to the team.
My mother is very happy at Greenbanks and gets on extremely well with most of the staff. I find the staff approachable, happy, and friendly and I have developed a good relationship with most of them. Some staff members are particularly skilled, knowledgeable, and are very very caring. The Manager and the Deputy Manager are very approachable and available to discuss any concerns. Overall we are very happy with the care my mother receives. During the Covid pandemic, I cannot praise the Manager enough for her proactive approach to keeping my mother and other residents safe throughout. The Manager kept me fully informed as to the plans during this time, although difficult and not being able to see my mother for very long periods of time, it was worth the sacrifice to keep her safe. I was able to speak to my mother on the phone every day and to visit using the pod. Now things have opened up I am more than happy to have a lateral flow test before visiting and the team has this system working very well.
Thank you for your review on Greenbanks Care Home, Kindred Care appreciates your words of praise for the manager and team on how they have handled the Covid restrictions. We are really proud of our staff for their hard work and dedication in adjusting to the current times. We look forward to seeing you again as always!
My Mum was transferred from home to Greenbanks about 12 months ago. She was really struggling to look after herself and we all made the decision that it would be best for her to stay. Since then she has loved her time there and doesn't want to leave. It is so homely and the staff there are magnificent. Highly recommended.
My Mum moved into Greenbanks last July, quite a worrying thing as Care Homes during Covid had been hit so hard. Also a very big step for Mum and me as Mum had lived independently all her life although more recently having care visitors to her home. It was with a diagnosis of Alzheimer's, and also Sun Downing plus loneliness that made us decide to move her to Greenbanks. From me being scared to now being so happy is massive. My Mum's life is so much better now she has full-time care. The people at Greenbanks are so lovely, I mean I truly love them for the care and consideration they give Mum. Mum has made lovely friends with both the residents and staff and I love the fact whenever I phone or visit she seems happy. Since I've only known Greenbanks during Covid I can't praise them highly enough for keeping residents safe but also looking after their wellbeing by allowing safe visiting within guidelines. They are amazing at keeping me informed and no request ever seems too much trouble.
Staff are always happy and very helpful. I'm pleased my mother has settled in so well thanks to the care she is receiving. The place always looks clean and fresh and the staff always call me to let me know what's happening.
My mother entered Greenbanks in June 2020. She was made very welcome and soon settled with all staff appearing to be considerate to her needs. The communication with the care home causes me no concerns as I realise they have my mother's interests at heart. During the pandemic, the care has been well thought through with residents always being the top of Greenbanks' priorities. The manager and staff are always accommodating of any requests I make and concerns are quickly attended to or discussed for the best resolution. My mother appears to feel safe and secure, which is my priority. It is a small care home with a friendly approach.
My father has been in Greenbanks for approximately 2 years. The standard of care there is first class, the room is clean, the food is plentiful and to a high standard. Since the building work the whole place looks very smart, bright and clean. The staff are very helpful and caring and nothing is too much trouble even throughout these difficult times. I have the confidence to know my father is in a very good and caring place and being well looked after, so much so that I have a friend who is also in there now and despite medical problems is happy and also very well looked after.
All the staff are very kind, caring and considerate.
The decor and building work still needs attention but can see slow progress.
The residents and particularly my mum are central to everything the staff do. With personal, sensitive care, often thinking outside the box to give the best care.
I was worried about having to go into a care home. Well no more, the staff were amazing, I was so well looked after and made to feel so welcome. The food was lovely and staff always smiling, nothing was to much trouble. Greenbanks changed my view of a care home.
I have been so worried in finding a care home for my husband who had been in hospital with a bad chest infection. When he got better, they advised to find him a care home. One of the social workers suggested Greenbanks and I could not have found a better one. The care they give to my husband has been wonderful. I cannot ask for more.
Moving into care was extremely daunting but the staff at Greenbanks made the transition so much more pleasant and easy than I had anticipated. The care is truly individual and the staff are genuinely concerned for the welfare of residents and their families. I feel welcome to visit anytime and have been overwhelmed by the commitment of all the staff. Sympathy and empathy are evident all the time and staff go out of their way to ensure the health and welfare and happiness of residents. Response to any concerns is immediate.
Our mother, dying with terminal cancer and at the very old age of 96 years, was extremely let down by Hampshire County Council services. We found our mother a lovely home where we hoped she could spend her last few months in peace and relaxation, Greenbanks in Liphook. After meeting the manager and staff at Greenbanks our minds and hearts were set on this being our mother’s last home from home, the atmosphere is relaxed and geared at being a family home, the staff are caring, friendly, and helpful. I recommend Greenbanks without any reservations at all.
Dear Paul,
Thank you for your very kind words which I know the manager and staff will greatly appreciate.
I have no complaints. We chose this home as we thought it was the best suited for my mother and now years later, we still feel the same. Very happy for my mother and all my family are very happy with the home and all the staff. Hopefully I will being going there!!!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 March 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Greenbanks Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Greenbanks Care Home.
Meet the Team (1)

I'm Filipa. I began my care journey at the age of 18, initially taking on the role of a care assistant to fund my degree. My passion for making a difference led me into social care, where I became a social worker for the Portuguese Red Cross. Upon my move to England, I began my career as a senior care assistant, navigating through various roles including team leader, field care supervisor, deputy manager, and now manager at Greenbanks. It's more than just a job to me - it's a heartfelt commitment to creating a home where residents and staff become family and where every day is an opportunity to make a difference.
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