Greenbanks Care Home

29 London Road, Liphook GU30 7AP
Review Us
9.7 32 Reviews
  • Greenbanks Care Home, Liphook
Greenbanks Care Home aims to deliver the highest quality of care with additional experience in dementia, but in a setting that feels more like a home than a hotel.

With an enthusiastic and highly trained team of care staff, the home is registered to care for up to 30 individuals. The majority of the rooms have en-suite facilities and views onto the lovely garden. There are also 3 communal lounges and a dining room to encourage positive social mealtimes.

All aspects of daily living are supported; from ensuring someone’s daily evening sherry is provided to accessing places or activities they have never experienced before. The home has a proven track record of improving outcomes for residents both on a permanent and a respite basis.

The dedicated activity coordinator ensures a diverse range of group activities throughout the week, as well as creating a bespoke activities plan in partnership with each resident. This ensures that each resident’s social, psychological, and emotional wellbeing is maintained to the highest level. After all, care isn’t just about someone’s physical needs.

If you would like to come and visit, the team will be more than happy to show you around the home they are so proud of, so contact today to book in.
Show Greenbanks Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1700
  • Self-Funded Residential Dementia Care: £1250 – £1800
  • RESPITE Self-Funded Residential Care: £1150 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1800

Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT, other chargeable healthcare professionals such as dentist or optician, and any spending money needed for trips.

These prices are only a guideline, please contact Greenbanks Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Filipa Barros (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (25)

Parking

  • Limited parking spaces, further parking available in Candleford Gate or across the road at the recreation grounds

Greenbanks Care Home Reviews (32)

9.7

Greenbanks Care Home has a Review Score of 9.7 (9.741) out of 10, based on 15 reviews in the last 2 years.
Over all time Greenbanks Care Home has 32 reviews.

Overall Experience
  • 26
  • 6
  • 0
  • 0
  • 0
Date Published
  • 32
  • 12
  • 12
  • 15
  • 17
Reviewer Connection to Greenbanks Care Home
  • 12
  • 6
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 32, showing 21-32
Review from Tim R (Son of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was transferred from home to Greenbanks about 12 months ago. She was really struggling to look after herself and we all made the decision that it would be best for her to stay. Since then she has loved her time there and doesn't want to leave. It is so homely and the staff there are magnificent.
Highly recommended.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo W (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Greenbanks last July, quite a worrying thing as Care Homes during Covid had been hit so hard. Also a very big step for Mum and me as Mum had lived independently all her life although more recently having care visitors to her home. It was with a diagnosis of Alzheimer's, and also Sun
Downing plus loneliness that made us decide to move her to Greenbanks. From me being scared to now being so happy is massive. My Mum's life is so much better now she has full-time care. The people at Greenbanks are so lovely, I mean I truly love them for the care and consideration they give Mum. Mum has made lovely friends with both the residents and staff and I love the fact whenever I phone or visit she seems happy. Since I've only known Greenbanks during Covid I can't praise them highly enough for keeping residents safe but also looking after their wellbeing by allowing safe visiting within guidelines. They are amazing at keeping me informed and no request ever seems too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diana (Daughter of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always happy and very helpful. I'm pleased my mother has settled in so well thanks to the care she is receiving. The place always looks clean and fresh and the staff always call me to let me know what's happening.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rowena C (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother entered Greenbanks in June 2020. She was made very welcome and soon settled with all staff appearing to be considerate to her needs. The communication with the care home causes me no concerns as I realise they have my mother's interests at heart. During the pandemic, the care has been well
thought through with residents always being the top of Greenbanks' priorities. The manager and staff are always accommodating of any requests I make and concerns are quickly attended to or discussed for the best resolution. My mother appears to feel safe and secure, which is my priority. It is a small care home with a friendly approach.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stewart L (Son of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Greenbanks for approximately 2 years. The standard of care there is first class, the room is clean, the food is plentiful and to a high standard. Since the building work the whole place looks very smart, bright and clean. The staff are very helpful and caring and nothing is too
much trouble even throughout these difficult times. I have the confidence to know my father is in a very good and caring place and being well looked after, so much so that I have a friend who is also in there now and despite medical problems is happy and also very well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Friend of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very kind, caring and considerate.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally H (Daughter of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management at Greenbanks are all passionate about the care and wellbeing of each and every resident.
The decor and building work still needs attention but can see slow progress.
The residents and particularly my mum are central to everything the staff do. With personal, sensitive care,
often thinking outside the box to give the best care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann M (Respite Resident) published on 11 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was worried about having to go into a care home. Well no more, the staff were amazing, I was so well looked after and made to feel so welcome. The food was lovely and staff always smiling, nothing was to much trouble. Greenbanks changed my view of a care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill R (Wife of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so worried in finding a care home for my husband who had been in hospital with a bad chest infection. When he got better, they advised to find him a care home. One of the social workers suggested Greenbanks and I could not have found a better one. The care they give to my husband has been
wonderful. I cannot ask for more.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo W (Wife of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving into care was extremely daunting but the staff at Greenbanks made the transition so much more pleasant and easy than I had anticipated. The care is truly individual and the staff are genuinely concerned for the welfare of residents and their families. I feel welcome to visit anytime and have
been overwhelmed by the commitment of all the staff. Sympathy and empathy are evident all the time and staff go out of their way to ensure the health and welfare and happiness of residents. Response to any concerns is immediate.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul V (Son of Resident) published on 3 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother, dying with terminal cancer and at the very old age of 96 years, was extremely let down by Hampshire County Council services. We found our mother a lovely home where we hoped she could spend her last few months in peace and relaxation, Greenbanks in Liphook. After meeting the manager and
staff at Greenbanks our minds and hearts were set on this being our mother’s last home from home, the atmosphere is relaxed and geared at being a family home, the staff are caring, friendly, and helpful. I recommend Greenbanks without any reservations at all.
Reply from Yasheen Rajan, Director at Greenbanks Care Home

Dear Paul,


Thank you for your very kind words which I know the manager and staff will greatly appreciate.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kenneth B (Son of Resident) published on 10 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no complaints. We chose this home as we thought it was the best suited for my mother and now years later, we still feel the same. Very happy for my mother and all my family are very happy with the home and all the staff. Hopefully I will being going there!!!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Greenbanks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for Greenbanks Care Home is calculated as follows: ( (134 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 174 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenbanks Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

No image found

Filipa Barros

Job Title: Registered Manager

I'm Filipa, I began my care journey at the age of 18, initially taking on the role of a care assistant to fund my degree. My passion for making a difference led me into social care where I became a social worker for the Portuguese Red Cross. Upon my move to England, I began my career as a senior care assistant, navigating through various roles including team leader, field care supervisor, deputy manager to now manager at Greenbanks. It's more than just a job to me - it's a heartfelt commitment to creating a home where residents and staff become family and where every day is an opportunity to make a difference.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenbanks Care Home to verify any information. View our terms and conditions. Greenbanks Care Home has an Enhanced Service - more info.