241 Aldershot Road, Church Crookham, Fleet GU52 8EJ
Marlborough House offers a service tailored to the needs of older people with care needs, located less than a mile away from the town of Fleet and with good transport routes.
The service is registered for forty people in total, offering en-suite bedrooms, tailored care packages and care delivery that is flexible to suit personal circumstance.
Some of the activities enjoyed at Marlborough House include reminiscence therapy, sing-a-longs, garden walks and bingo.
Group: Hestia Care Ltd
Person in charge: Iulia Miclea (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 60+.
Single Rooms: 36
Shared Rooms: 2
Rooms with ensuite WC: 38
Weekly Charges Guide: Personal Care Single from £750 (These prices are only a guideline, please contact Marlborough House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Marlborough House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Marlborough House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Marlborough House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.51 for Marlborough House is calculated as follows: ( (114 Excellents x 5) + (62 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 192 Ratings = 4.51
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.875 Points relating to the number of positive Reviews for Marlborough House is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8 Target = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Marlborough House has a Review Score of 9.4 (9.385) from 16 Reviews
Review submitted from a Postal Card by Gemma P (Niece of Resident) on Tuesday 16 January 2018. Relates to January 2018.
My uncle has been here for over 2 and a half years. The home has improved so much since he first came here. The staff from cleaners, carers, receptionists, manager and cooks are friendly and nothing is too much trouble. My uncle is very happy here and I am glad we chose this home for him. If you have any concerns the manager is amazing and will always find the time. Excellent place.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by I B (Son of Resident) on Tuesday 9 January 2018. Relates to November 2017.
I cannot fault the care and standard of dignity shown by the staff at Marlborough House towards my father in the 9 months he resided there. Everybody was kind, caring and helpful and the place had a homely feel about it which was one of the reasons why we chose it.
I would not hesitate to recommend this home to anybody thinking of taking up residence there.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by Lynne Alison B (Daughter of Resident) on Thursday 7 December 2017. Relates to November 2017.
I write to say my experience when visiting my dad. When you entered the home there would be a warm welcome from the receptionist to care, nurses domestic or even kitchen staff. The staff would always on a regular basis check on my dad. All the staff no matter who would look smart, clean and happy. I would recommend any of my family or friends to this home. Welcome to their continuous hard work. We were proud to send my dad there.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by Ruth B (Daughter-in-law of Resident) on Thursday 7 December 2017. Relates to November 2017.
My father-in-law came to Marlborough House in February 2017 from hospital as it was no longer possible to care for him at home. The room was clean and bright and the management and staff were very welcoming to the family and himself. He took part in the activities on offer and was encouraged to socialise.
Families are welcome to visit at any time and the staff always took the time to speak to us. As his condition deteriorated, he was treated with love and dignity and the staff were always on hand. The nursing staff were exceptional and vigilant, nipping everything in the bud and preventing any more trips into hospital. We are very grateful for everything they did.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by Doreen B (Wife of Resident) on Wednesday 6 December 2017. Relates to November 2017.
My husband was a resident at the above home for 9 months until his death in November 2017.
We as a family, found the home excellent in every way - the staff were lovely. We could not find any fault with my husbands care. I would not hesitate to recommend this nursing home.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by M S (Son of Resident) on Thursday 11 May 2017. Relates to May 2017.
My mother is well looked after with all her needs being met. Nursing staff always let me know if there are any medical issues. Her room and facilities are excellent. The home always involve my mother in activities.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by W B S (Daughter of Resident) on Thursday 11 May 2017. Relates to January 2017.
My mother came into Marlborough 5 and a half years ago. Whilst at Marlborough, my mother was extremely happy and well looked after. She so enjoyed the activities and the socialising with the other residents. in the latter year my mother became unwell and the staff were so kind and managed to look after her with dignity. I would like to say that myself and family were always made to feel at home and nothing was too much trouble.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by Sue S (Wife of Resident) on Wednesday 19 April 2017. Relates to April 2017.
All staff are very friendly and caring and have always time for a little chat. Everywhere is always very clean and warm.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by Linda W (Daughter of Resident) on Tuesday 18 April 2017. Relates to April 2017.
My mother has been at Marlborough House for 7 months now. I have found the care she receives is excellent; the staff are always very caring and treat her with respect.
Marlborough House is a home from home for her. They provide a wide range activities for the residents to take part in, which is very important.
I would recommend Marlborough House as a wonderful place for anyone needing that special care at any point in their lives.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by Carrol S (Resident) on Tuesday 18 April 2017. Relates to April 2017.
I am very happy here. I have got a lovely room.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Website Submission by Colin W (Brother of Resident) on Thursday 23 March 2017. Relates to March 2017.
My brother was transferred to Marlborough House from hospital in June 2015, after suffering a fall at his previous sheltered housing. Given his challenging behaviour and communication difficulties I was content with the care he received from the nursing and care staff at Marlborough House. He died in February 2017 after having refused food and drink for the last 2 weeks of his life. A bit disappointing that nobody from Marlborough House attended his funeral.
How likely would you be to recommend Marlborough House? Neither Unlikely or Likely
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Jamie Braganza, Director at Marlborough House responded to this review on 13 Apr 2017:
We can only apologise that no-one from the home attended your Brothers funeral. We do try to send a representative from the home to all the funerals of our former residents, however occasionally, because of unforeseen operational issues, this not possible. Where this is the case, we would normally contact the relatives to apologise for our non-attendance in advance and we are sorry that this did not happen on this occasion.
Review submitted from a Website Submission by Ron M (Friend of Resident) on Monday 3 October 2016. Relates to October 2016.
Our 94-year-old friend was transferred from Frimley Park Hospital in May 2015. At that time she was having difficulty communicating, could not feed herself and in a frustrated and depressed condition. We have been very impressed with her transformation achieved by the staff at Marlborough. She is now always cleanly presented, able to feed herself and enjoys participating in the excellent range of activities.
Her previous homes were unaware that she was hoarding her medication which is now properly controlled and has in fact been reduced. There is always a happy atmosphere and the staff make time to engage with her and with us when we visit. Now 96 she enjoyed her birthday party last month and is now more settled than in the last 20 years elsewhere in residential care. Our visits are a pleasure, not a burden, and we have no hesitation in recommending this nursing home.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by John O (Resident) on Thursday 7 April 2016. Relates to March 2016.
I will say reasonable. General service is reasonable. Food and atmosphere is acceptable. I do not have any hard criticism of the place.
How likely would you be to recommend Marlborough House? Likely
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Review submitted from a Postal Card by George C (Resident) on Monday 4 April 2016. Relates to March 2016.
Place is very good. They do not knock me around. My room is excellent, always kept tidy. Overall service is very good.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by Eric H (Resident) on Wednesday 16 March 2016. Relates to January 2016.
I like the home. I get on well with all the staff both clinical and non clinical. I do not wish to move anywhere else. Staff are very helpful, courteous and treat me with dignity.
How likely would you be to recommend Marlborough House? Extremely Likely
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Review submitted from a Postal Card by H A (Resident) on Wednesday 3 February 2016. Relates to January 2016.
I was upset when my 95 year old neighbour broke his hip and could not cope at home and was admitted to Marlborough House. He had lived on his own for over 50 years, so I thought he would hate socialising as he was always a very private man, wouldn't answer his front door, no T.V or telephone. I have been so impressed how my neighbour has adapted to being in Marlborough House, although he would rather be in his own home, which he knows is unrealistic, he is happy and enjoys the day to day activities. He has forged some lovely friendships and has taken to the staff and routines very well. I have found the staff to be happy and attentive.
How likely would you be to recommend Marlborough House? Extremely Likely
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2 Bed Vacancies
posted 03 Apr 2018
We have vacancies for residents at our Marlborough House. Please feel free to contact us for an informal look round our homely and welcoming home and meet with our Manager and staff
Job Title: Registered Manager
Joined: 2015
Description:
Iulia graduated as a nurse in 1993 and went onto graduate as a pharmacy nurse in 2001 at university. Iulia then worked in the industrial emergencies for 9 years,then went into the Army in Eastern Europe, 3 and a half years with young adults with learning disabilities and then went into the acute medical sector and started her career as a manager in a mental health care home in 2009.
Outside of work Iulia is married, in love, with one child and enjoys travelling and reading.
There are currently no Care Home Idol entrants who have performed at Marlborough House