Marlborough House

241 Aldershot Road, Church Crookham, Fleet GU52 8EJ
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9.9 26 Reviews
  • Marlborough House, Fleet
Marlborough House offers a service tailored to the needs of older people with care needs, located less than a mile away from the town of Fleet and with good transport routes.

The service is registered for forty people in total, offering en-suite bedrooms, tailored care packages and care delivery that is flexible to suit personal circumstance.

Some of the activities enjoyed at Marlborough House include reminiscence therapy, sing-a-longs, garden walks and bingo.
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Care Provided by Marlborough House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • Self-Funded Nursing Care: £1600 – £1700
  • Self-Funded Nursing Dementia Care: £1600 – £1699
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Nursing Care: £1600 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1700

Our Nursing fees are exclusive of any Funded Nursing Care component.
Our fees include all aspects of care, dietary provision and Housekeeping and Laundry Services


Hairdressing and Chiropody and chargeable and prices are available on request.


We ask all residents/family members to supply personal toiletries.

These prices are only a guideline, please contact Marlborough House to find out the exact price for your requirements.

Contact Marlborough House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Marlborough House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Elizabeth Windle (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Marlborough House Reviews (26)

9.9

Marlborough House has a Review Score of 9.9 (9.857) out of 10, based on 10 reviews in the last 2 years.
Over all time Marlborough House has 26 reviews.

Overall Experience
  • 20
  • 5
  • 1
  • 0
  • 0
Date Published
  • 26
  • 2
  • 4
  • 10
  • 16
Reviewer Connection to Marlborough House
  • 8
  • 5
  • 4
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Colin W (Brother of Resident) published on 13 April 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
My brother was transferred to Marlborough House from hospital in June 2015, after suffering a fall at his previous sheltered housing. Given his challenging behaviour and communication difficulties I was content with the care he received from the nursing and care staff at Marlborough House. He died in
February 2017 after having refused food and drink for the last 2 weeks of his life. A bit disappointing that nobody from Marlborough House attended his funeral.
Reply from Jamie Braganza, Director at Marlborough House

We can only apologise that no-one from the home attended your Brothers funeral. We do try to send a representative from the home to all the funerals of our former residents, however occasionally, because of unforeseen operational issues, this not possible. Where this is the case, we would normally contact the relatives to apologise for our non-attendance in advance and we are sorry that this did not happen on this occasion.

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Review from Ron M (Friend of Resident) published on 3 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 94-year-old friend was transferred from Frimley Park Hospital in May 2015. At that time she was having difficulty communicating, could not feed herself and in a frustrated and depressed condition. We have been very impressed with her transformation achieved by the staff at Marlborough. She is now
always cleanly presented, able to feed herself and enjoys participating in the excellent range of activities.
Her previous homes were unaware that she was hoarding her medication which is now properly controlled and has in fact been reduced. There is always a happy atmosphere and the staff make time to engage with her and with us when we visit. Now 96 she enjoyed her birthday party last month and is now more settled than in the last 20 years elsewhere in residential care. Our visits are a pleasure, not a burden, and we have no hesitation in recommending this nursing home.
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Review from John O (Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I will say reasonable. General service is reasonable. Food and atmosphere is acceptable. I do not have any hard criticism of the place.
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Review from George C (Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Place is very good. They do not knock me around. My room is excellent, always kept tidy. Overall service is very good.
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Review from Eric H (Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the home. I get on well with all the staff both clinical and non clinical. I do not wish to move anywhere else. Staff are very helpful, courteous and treat me with dignity.
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Review from H A (Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was upset when my 95 year old neighbour broke his hip and could not cope at home and was admitted to Marlborough House. He had lived on his own for over 50 years, so I thought he would hate socialising as he was always a very private man, wouldn't answer his front door, no T.V or telephone. I have
been so impressed how my neighbour has adapted to being in Marlborough House, although he would rather be in his own home, which he knows is unrealistic, he is happy and enjoys the day to day activities. He has forged some lovely friendships and has taken to the staff and routines very well. I have found the staff to be happy and attentive.
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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Marlborough House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Marlborough House is calculated as follows: ( (102 Excellents x 5) + (17 Goods x 4) ) ÷ 119 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marlborough House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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