Bentley Lodge Care and Nursing Home

Bentley, Farnham GU10 5LW
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9.7 28 Reviews
  • Bentley Lodge Care and Nursing Home, Farnham
Bentley Lodge Care and Nursing Home in Farnham has a team of trained staff who deliver high quality care and ensure each residents’ privacy and dignity is upheld. As well as offering care services 24/7, there are a wide range of social activities available to suit residents' hobbies and interests.

All 56 ensuite rooms have been designed to create a warm and cosy home from home feel. Additional facilities include a restaurant served by professional chef’s, spacious living areas, landscaped gardens and courtyard and a dedicated activities space.

Website under construction so please call to arrange a home tour.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1550
  • Self-Funded Residential Dementia Care: £1400 – £1550
  • Self-Funded Nursing Care: £1400 – £1550
  • Self-Funded Nursing Dementia Care: £1450 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1450 – £1600

These prices are only a guideline, please contact Bentley Lodge Care and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Hynd (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Bentley Lodge Care and Nursing Home Reviews (28)

9.7

Bentley Lodge Care and Nursing Home has a Review Score of 9.7 (9.711) out of 10, based on 22 reviews in the last 2 years.
Over all time Bentley Lodge Care and Nursing Home has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bentley Lodge Care and Nursing Home
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Total of 28, showing 1-20
Review from K B (Friend of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting a friend in Bentley lodge on a regular basis for companionship to my friend and to help her family as they like her to have regular contact with family and friends.I go into other care homes also but would like to say how warm and welcoming the staff are here. On entering the home
you are greeted with very pleasant staff from the office staff to all the carers and workers helping.There is always someone to help and speak to when needed snd the patient care I would say is excellent. It is a pleasure to be part of and a welcoming place to visit.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind words, we look forward to your regular visits and we know your friend appreciates the time you spend with her

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Review from Helen R (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was discharged from hospital to the home, suffering ongoing delirium. We were very apprehensive of the move and how she would be able to cope with this change. She was welcomed by all the staff who made an exceptional effort to settle her in. This included the home and deputy manager, the nurses
and carers. They gave their time willingly, listening to our concerns as we tried to explain our mum's needs. This gave us the confidence that we could put our trust in them, putting our minds at rest. Their care has been exemplary throughout the last few months.
The chef prepares her a special soft food diet for which we are very appreciative. The cleaners are friendly and keep the home spotless. The home has a full programme of activities.
The staff are so patient and kind. This kindness has been extended to the whole family - giving us their time willingly, always happy to discuss how things are going or what systems can be put in place to try to help my mum and her ongoing needs.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for this review, staff appreciate the kind words.It is a pleasure to care for your Mum

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Review from J S (Daughter of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last three and a half years at Bentley Lodge Nursing Home. While not luxurious, it is clean, welcoming, and resident-friendly. The management continuously makes improvements to enhance residents' comfort and safety, and I appreciate their open-door policy.
The nursing staff is diligent
and caring, providing excellent support with commitment and respect. Other staff, including those in cleaning and cooking, are essential for the facility's smooth operation. The care staff, in particular, are professional and hardworking.
One of my dad's greatest joys was the singing entertainment, and the Activities team works hard to keep residents engaged. Overall, Bentley Lodge offers a welcoming and friendly environment with good care.
Reply from Helen Harkin, Marketing Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind and honest review. It was pleasure to look after your father. We are so pleased the time here bought him joy and you peace of mind that we was being well looked after. Stay in touch.

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Review from S C (Granddaughter of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been in Bentley Lodge for the last few years. We visit very regularly and have found all the staff to be caring, friendly and professional.
Dementia care needs a special set of skills, and the activities on offer are reflective of that. It's lovely to see how the carers treat my relative
like they are a member of their own family. It's very reassuring.
Reply from Helen Harkin, Marketing Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind words. The whole team is really proud of providing the very best care to our residents.

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Review from Claire W (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been well cared for and supported since arriving at Bentley Lodge. I feel relieved to know he is safe and happy when I am not with him. The staff are welcoming and update me regularly on Dad's current needs.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your review, Dad has settled in well and it is always a pleasure looking after him

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Review from Dennis B (Husband of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in this home. Sadly she is no longer with us, I still visit the staff and residents and am always welcomed with love, even the managers make time for me.
I can see the home continues to improve on each visit.
When and if I need care, I would come here.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for you kind review, we all enjoy your visits and it is lovely to know you would choose Bentley Lodge if you ever needed care

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Review from Rose W (Respite Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The caring team were exceptional always there to attend promptly where needed likewise the bedroom accomodation was perfect size wise and the daily cleaing was second to none
Two television rooms were ideal for those who preferred to socialise and eat with oter residents. Televisions within the bedrooms
for those who preferred solitude
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for taking the time to leave a review, we are so happy you enjoyed your short stay and you found the care team exceptional

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Review from M P (Granddaughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother receives an amazing quality of care at Bentley Lodge. Whenever I visit the activities staff always seem to be working hard to makes sure all of the residents are engaging in some form of activity and exercise and I am always invited to join in which is lovely.
My grandmother thoroughly
enjoys the food served and she has thrived under the care given.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind review, we are pleased your grandmother has settled in so well and enjoys all our activities and meals

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Review from A W (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, great feel as soon as I walked in and the staff were very friendly . i was there when they did a raffle for charity and all residents was involved and there families ,
Great atmosphere and they laid on some lovely food .All in all a lovely day and the residents were all happy especially
when they won
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for leaving a review, everyone had fun with the charity fete and we hope to repeat it again this year.

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Review from G N (Son of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has dementia & was recently moved for respite, as we didn't want him to leave his home. However he is so happy here, has picked up amazingly & we couldn't be happier with his care & the peace of mind it's given us. The manager & the team are amazing, friendly & we are so grateful dad is being well
looked after.
He is stimulated with various activities, he specially enjoys bird watching from inside and out in the garden.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you so much for this wonderful review, Dad is a pleasure and the whole team enjoy supporting him

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Review from C B (Friend of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Popped in to see my friend, when visiting my family in the area. My friend was settled very happy within herself, had just had her hair done. She was chatty, seemed happy with all the staff and said she had had a lovely lunch. I spoke to a few staff members, polite, cheerful and very helpful, was nice
to see my friend happy and very relaxed.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind words, we look forward to your next visit when you are back in the area.

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Review from M D (Friend of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, welcoming feel to the home, staff are very attentive although always busy. Happy to answer questions and felt reassured they are giving the best care with a smile.
It is a pleasure to visit and so lovely to see my friend interacting with staff and residents doing activities provided.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for taking the time to leave a review, we do appreciate your kind words.

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Review from N J (Power of Attorney of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
The care is pretty poor. I seldom saw carers checking on my relative, only the cleaner who was so kind and lovely. I can count on one hand the number of times I saw carers checking in on my relative. Once when feeding, the carer was just shovelling the food in, to the point that I said "Stop! They'll
choke as they haven't swallowed the last mouthful!". Compared to another home that I visit regularly for another relative, Bentley Lodge isn't great. Staff don't seem to care, spend much of their time chatting amongst themselves or playing on their phones, rather than engaging with the residents. Alarms are going off constantly and just ignored, which must be awful for residents to have relentless alarms just being ignored. When you request something, it would take me asking several times before it got done. My relative was bed-bound with zero stimulation. When they passed, not even so much as a condolence card, after 4.5 years, just a condolences at the top of the email with the last bill.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for taking the time to leave a review. I can confirm that staff do not use their personal mobile phones, the devices used to log care are work mobiles. Our call bells are monitored online and timings are reviewed, it can sound relentless when several residents call at the same time as the call bells ring throughout the whole home. I am sorry you felt that the care staff did not seem to care as this is not what we have witnessed there is lots of positive feedback from relatives and residents on how caring the staff are, which is confirmed in previous reviews. The home has an open door policy and any concerns raised are dealt with promptly, we welcome all feedback. I am sorry you did not receive a condolence card as this was sent beginning of January. Care and activities staff spent a lot of time over the 4.5 years with your relative, he will be sorely missed.

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Review from Dean G (Son of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is quite welcoming when you enter. Security is good, pin pad required to enter the home. Has recently had new flooring and is much better. The staff are helpful and responsive to the needs of the residents. The home is kept very clean and tidy. Overall, I'm very happy to know my mum is kept
safe and well.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your review, all the staff enjoy looking after Mum.

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Review from Tony W (Son of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled in very well. The staff are very kind and attentive to his needs. Lots of various activities every day. I particularly like how the staff have grouped Dad with some lovely people who look after him and keep him chatting around the table.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind words, it is lovely to see Dad interacting and joining in activities.

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Review from Tina P (Daughter of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very apprehensive about my dad going into a care home, but since he has been in Bentley Lodge Care and Nursing Home, I am surprised with the quality of care he receives, its outstanding. The staff are always available to answer any questions I have relating to my dad's care and the administrators
are friendly and can help with all aspects of his care. Anything relating to my dad's care they will always phone to let me know. I can sleep easy knowing he is in good hands.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind words, it means a lot knowing we have made a difference to dad and yourself.

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Review from S H (Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent fifteen months as a resident at Bentley Lodge Care and Nursing Home and returned to my home a much healthier person. The care I received in that time was very good and I will always be grateful to the staff. The majority of the staff were never without a smile and made a big impression on me
and I will never forget them.
Some of the residents were very challenging for the staff (due to dementia) but they just carried on being happy and always smiling.
I was in a very dark place when I arrived at Bentley Lodge but can honestly say, I went home a much happier and relaxed person and I am sure this is due to the amazing carers.
I had a very nice room and my only complaint is with the plumbing as the hot water and heating wer erratic
Thank you.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind words, staff enjoyed watching you become stronger and we were all very happy when you were discharged back home as you worked hard to make this happen.

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Review from Deborah M (Friend of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have seen consistently demonstrated exceptional skills. Staff have shared good examples of different situations delivering hands-on care to service users. Staff have a methodical approach and situations. I like how staff seek help, support, and guidance from management team. The staff have good empathy
and good at imagining herself in other people's shoes and treat them with the compassion they deserve. The activity manager has good communication and has core skills. She is able to effectively communicate with colleagues and service users. Activity manager has the skill of respecting others she is respectful not only to service users but also to colleagues. She is good at listening and acknowledging client's opinions and wishes. Staff had good knowledge and understanding to complete her responsibilities to a high standard of care. The activity manager has natural leadership qualities. She played a crucial role in the home.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for taking the time to write a review we appreciate your kind words.

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Review from Paul T (Husband of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good place - a bit "down at the heels" but very caring staff, and my wife seems very settled and happy. Food is good and nutritious. Whims of residents mostly catered to with good humour of the staff. Outside suppliers OK - hair and nails.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your review I am pleased that your wife has settled and is happy. Our flooring has now been changed and the home is a lot brighter

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Review from K F (Friend of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has settled well in her new environment, she says all staff are caring.
There was a list of activities for the month and it was nice to see a monthly church service as that means a lot to my friend.
The home had a nice warm atmosphere.
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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Bentley Lodge Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for Bentley Lodge Care and Nursing Home is calculated as follows: ( (201 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 256 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bentley Lodge Care and Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Julie Hynd

Job Title: Registered Manager Joined: 2023

Julie joined our home in April 2023


Julie has worked in the care sector for over 30 years and brings with her a wealth of experience.

Jake

Jake Veryard

Job Title: Home Administrator Joined: 2021

Jake joined our home in 2021, with 4 years of experience working in the care industry.


He is loved by all the residents, families and friends and can often be seen having his breaks with our residents.

Angela

Angela MacQuillin

Job Title: Activity & Well-being Manager Joined: 2023

Angie joined us in July 2023 with over 10 years of experience working in Care homes specialising in Nursing and Dementia.


Angie brings with her the knowledge and experience of working and supporting our residents with all their well-being needs.

Frequently Asked Questions about Bentley Lodge Care and Nursing Home

What types of Care is Bentley Lodge Care and Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bentley Lodge Care and Nursing Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Bentley Lodge Care and Nursing Home?

Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Bentley Lodge Care and Nursing Home to the centre of Farnham?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bentley Lodge Care and Nursing Home to verify any information. View our terms and conditions. Bentley Lodge Care and Nursing Home has an Enhanced Service - more info.