Bentley Lodge Care and Nursing Home

Two television rooms were ideal for those who preferred to socialise and eat with oter residents. Televisions within the bedrooms for those who preferred solitude

My grandmother thoroughly enjoys the food served and she has thrived under the care given.

Great atmosphere and they laid on some lovely food .All in all a lovely day and the residents were all happy especially when they won

He is stimulated with various activities, he specially enjoys bird watching from inside and out in the garden.

It is a pleasure to visit and so lovely to see my friend interacting with staff and residents doing activities provided.

The care is pretty poor. I seldom saw carers checking on my relative, only the cleaner who was so kind and lovely. I can count on one hand the number of times I saw carers checking in on my relative. Once when feeding, the carer was just shovelling the food in, to the point that I said "Stop! They'll choke as they haven't swallowed the last mouthful!". Compared to another home that I visit regularly for another relative, Bentley Lodge isn't great. Staff don't seem to care, spend much of their time chatting amongst themselves or playing on their phones, rather than engaging with the residents. Alarms are going off constantly and just ignored, which must be awful for residents to have relentless alarms just being ignored. When you request something, it would take me asking several times before it got done. My relative was bed-bound with zero stimulation. When they passed, not even so much as a condolence card, after 4.5 years, just a condolences at the top of the email with the last bill.

The home is quite welcoming when you enter. Security is good, pin pad required to enter the home. Has recently had new flooring and is much better. The staff are helpful and responsive to the needs of the residents. The home is kept very clean and tidy. Overall, I'm very happy to know my mum is kept safe and well.

Dad has settled in very well. The staff are very kind and attentive to his needs. Lots of various activities every day. I particularly like how the staff have grouped Dad with some lovely people who look after him and keep him chatting around the table.

I was very apprehensive about my dad going into a care home, but since he has been in Bentley Lodge Care and Nursing Home, I am surprised with the quality of care he receives, its outstanding. The staff are always available to answer any questions I have relating to my dad's care and the administrators are friendly and can help with all aspects of his care. Anything relating to my dad's care they will always phone to let me know. I can sleep easy knowing he is in good hands.

Thank you.

I have seen consistently demonstrated exceptional skills. Staff have shared good examples of different situations delivering hands-on care to service users. Staff have a methodical approach and situations. I like how staff seek help, support, and guidance from management team. The staff have good empathy and good at imagining herself in other people's shoes and treat them with the compassion they deserve. The activity manager has good communication and has core skills. She is able to effectively communicate with colleagues and service users. Activity manager has the skill of respecting others she is respectful not only to service users but also to colleagues. She is good at listening and acknowledging client's opinions and wishes. Staff had good knowledge and understanding to complete her responsibilities to a high standard of care. The activity manager has natural leadership qualities. She played a crucial role in the home.

Good place - a bit "down at the heels" but very caring staff, and my wife seems very settled and happy. Food is good and nutritious. Whims of residents mostly catered to with good humour of the staff. Outside suppliers OK - hair and nails.

The home had a nice warm atmosphere.

My daughter arrived at Bentley Lodge Care and Nursing Home in August 2023 and left in November 2023. Arriving with both her ankles in plaster. She will admit that she must have been quite different to the usual residents they had. From the management, the care staff and cleaning staff, nothing was too much trouble. Everything was done with a smile. The home has a warm, friendly atmosphere. The care was excellent. The fact that my daughter was a vegetarian, did not faze them in the slightest.

Thank you, thank you, thank you.

I hope the calm but fun atmosphere continues.

My wife was in a bad way when transferred from a different place in February. Very quickly she improved both physically and mentally. The staff here are exceptionally capable and kind. Very cheerful and positive. Her diet has worked wonders. Physically she now can see a future where she is stronger and happier.

The staff from the manager to the cleaners, kitchen staff, carers and maintenance man were all excellent. Quick and responsive to all situations. They took the best care they could with my mother, adjusting to all her different needs. I think they're all doing a great job, well done and keep up with the good work.

Staff keep us updated which is reassuring.

We are happy with the care and all staff make us feel welcome.