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Westacre Nursing Home

Sleepers Hill, Winchester, Hampshire SO22 4NE
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I cannot recommend it more highly. Wonderful calm atmosphere, caring staff, immaculately cleanDiana J(Wife of Resident/Service User)
Westacre Nursing Home, Winchester
The food is delicious and most importantly the care is excellentLiza N(Daughter of Resident/Service User)
Westacre Nursing Home, Winchester
The staff were endlessly cheerful, very skilled and extremely kind.Duncan Y(Son of Resident/Service User)
Westacre Nursing Home, Winchester

Westacre is a family owned nursing home that understands how important every single detail is in providing the most comfortable surroundings, the best possible care and the happiest days.

Situated in a peaceful residential area of Winchester, Westacre Nursing Home is a refurbished and modernised Edwardian property offering a warm and welcoming 'home from home' environment.

Westacre offers excellent care services including; nursing, dementia, respite and convalescent. As well as expert...  

Care Provided by Westacre Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Westacre Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Nursing Homes Services Ltd
  • Private Owned

Person in charge

  • Lynne Seymour(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (42)

Visiting

  • Westacre has no set visiting hours. Westacre is pet friendly, friends and relatives are welcome do bring their animals with them.

Parking

  • Westacre has a large, free car park situated within its grounds.

Westacre Nursing Home Reviews (48)

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9.0

Westacre Nursing Home has a Review Score of 9.0 (8.961) out of 10, based on 6 reviews in the last 2 years. Over all time Westacre Nursing Home has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from Lin B (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card
Overall Experience
My relative is well cared for and we receive phone calls when necessary.

An ideal place where my relative is happy, where everything is done for them.

Reply from Diana Hearn, Manager at Westacre Nursing Home

I am delighted that you are happy with the care your relative receives; thank you for taking the time to complete this review it is very much appreciated. Kindest regards Diana and the staff team.

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Review from Joanna B (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience

My mother arrived at Westacre extremely distressed and anxious due to her dementia condition. The staff have been fantastic with her, incredibly caring and always around to talk to me through my concerns. My mother was previously at another local care home which could not provide such a level of service. There is a consistency of staff and they work hard at providing a stimulating diverting environment.

Reply from Diana Hearn, Manager at Westacre Nursing Home
Thank you for your review of the service we provide it is really appreciated. It is a pleasure to have your mum here with us and so rewarding to see her settle, get to know her and support her in becoming part of our community. With the support of her loving family and our excellent staff team she is now having so many more 'good' days which is wonderful to see. Kindest regards

Manager

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Review from Alex M (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience

Mum is beautifully looked after. She feels safe and secure and the staff treat her with great dignity. She was recently in hospital and was able to come back to Westacre after three days and nursed back to health. Her care was of the highest quality. We feel very happy she is looked after so well in Westacre.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Dear Alex, thank you for your feedback in relation to your mothers care, this is so appreciated by us all. Your mum has astonished us all with her determination and fortitude in overcoming a life changing situation which those younger than her would have struggled with. Your mum is admired by us...  

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Review from F B (Friend of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience

Westacre is a caring and friendly home with extremely professional staff both nursing and caring.

Reply from Diana Hearn, Manager at Westacre Nursing Home
Thank you for your very positive comment; it is really appreciated by us all. I am so glad that your experience of Westacre has been so positive. Kindest regards

Diana

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Review from F L (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience

The staff are very friendly and dedicated to providing good care for each of the residents. This is often with a smile and a laugh. My Dad seems very content and his needs met. Thank you.

Reply from Diana Hearn, Manager at Westacre Nursing Home
Thank you for your very kind words, the wonderful staff team are dedicated to the care of our residents and provide excellent care in a calm and peaceful atmosphere. Nothing is too much trouble and they do all they can to fill the residents days with joy and laughter. I am so glad that your dad is content here at Westacre. Kindest regards

Diana

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Review from P D (Son of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience

Pleased with the care she receives, the staff are very pleasant and kind.

Reply from Diana Hearn, Manager at Westacre Nursing Home
Thank you for your very positive response, I am glad that you are happy with the care your mum receives. She is very settled with us here at Westacre and is a very valued member of the Westacre family.
Kindest regards

Diana

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Review from L P (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience

My dad came here for 10 days respite to give my mum a break. He was so happy and kept saying "It's a nice place" again and again. He has dementia and was looked after beautifully by the staff. Thank you so much.

Reply from Diana Hearn, Manager at Westacre Nursing Home
Thank you for your very kind words, I am so glad that your dad was happy here with us for his respite stay. We really enjoyed your dad being here and his contribution to the Westacre community. Hope to see him again when your mum feels that she needs a very well deserved break.
Kindest regards

Diana

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Review from John P (Son of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience

My dad has been diagnosed with a rare illness and the staff have been very active in trying to manage the symptoms they encounter each day. Thank you for your ongoing support at this difficult time.

Reply from Diana Hearn, Manager at Westacre Nursing Home
Dear John, Thank you for taking the time to write this response, it is appreciated. We are very happy to do all we can to make your dads life a little easier and his days more fulfilling. Thank you for having confidence in us; we will continue to do all we can for you and your dad. Kindest regards

Diana

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Review from Michelle S (Friend of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience
We feel the staff are fabulous and there is nothing they won't do for the residents.

They keep them occupied and it is a very friendly environment - very healthy.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your very positive and warm review; this is so appreciated by us all. The staff team at Westacre are truly committed to the care of our residents and will be thrilled to read your comments. Kindest regards.

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Review from Margaret T (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience
My experience with the home has always been good.
Mum has been well looked after and the staff are very kind and caring towards her.

It's good to have an update about her general situation every now and then as well.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your review, it is wonderful to have such positive feedback. It is a pleasure to care for your mother and to know that she is settled and content; she is very much loved by us all. Kindest regards.

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Review from S J (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience

Westacre took my mother in at a point when the home she had been in was unable to manage her. Westacre has fought her corner, got to know her and helped her immensely. Thanks to their attention to detail and care, she has become settled and content. They have sorted out her medication in partnership with the doctor and she is now happier than she has been in ages. It is a kind and caring place, well managed and very well staffed. We are delighted with all they have achieved.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for taking the time to complete this review. It has been so encouraging for us all to see your mother settle with us and to now be calm and relaxed and able to contribute as part of the Westacre community. It is such a pleasure to have her living with us and a pleasure to get to know her very loving family. Kindest regards.

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Review from Aileen C (Wife of Resident) published on 2 August 2019 Submitted via Postal Card
Overall Experience

All members of staff are very kind and helpful to residents and their families. Having had a preconception of care homes in general, I felt some trepidation but my fears have been put to rest and I am happy to leave my husband in their care. I don't think he could be better looked after anywhere else.

Reply from Diana Hearn, Manager at Westacre Nursing Home
Thank you for your very kind words and taking the time to complete this review, this is appreciated.
It is a pleasure to have your husband here with us at Westacre.

Kindest regards.

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Review from Valerie M (Wife of Resident) published on 4 July 2019 Submitted via Postal Card
Overall Experience
We were first shown around the home prior to deciding by a warm, welcoming and knowledgeable staff nurse.
The atmosphere was friendly.
Very pleasant rooms, gardens and staff.
We decided this place would be very suitable.
He settled very well after the first evening.
I know he enjoyed the food and kindness.
Relatives were welcome to call in.
Nothing to complain about.

Always able to talk to management and staff if necessary.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your very positive response which is greatly appreciated. We are so happy that your husband enjoyed his stay at Westacre; we are looking forward to him staying again later this month. Kindest regards.

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Review from G B (Wife of Resident) published on 31 May 2019 Submitted via Postal Card
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Safety is most important and that is excellent. The food is good, the care is good and don't worry about the care.

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Review from Diana J (Wife of Resident) published on 4 December 2018 Submitted via Website
Overall Experience

My husband has just spent two weeks at Westacre for the first time. I cannot recommend it more highly. Wonderful calm atmosphere, caring staff, immaculately clean and there is a feeling of well being throughout the whole place.

Reply from Diana Hearn, Manager at Westacre Nursing Home
Thank you for your kind words, it was a pleasure to have your husband here to stay and we look forward to seeing you both again, here when you need us.

Best wishes and kindest regards, Diana.

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Review from Liza N (Daughter of Resident) published on 30 October 2018 Submitted via Website
Overall Experience

My mother has been cared for at Westacre for seven years. The home is attractive and provides space for residents to move around indoors and enjoy different areas (eg with television, with company, or in quieter spaces). The food is delicious and most importantly the care is excellent. The staff have good relations with residents' families and keep us informed. They treat the residents with care, consideration and sensitivity. I have had experience of two other nursing homes for my parents and Westacre stands out as the best by far. At this difficult time in my mother's life, we feel relaxed and confident that she is very well cared for.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your kind words and time taken in writing this very positive review. It is a pleasure to be able to care for your mother here at Westacre. Kindest regards Manager.

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Review from Janet B (Wife of Resident) published on 9 January 2018 Submitted via Postal Card
Overall Experience

Westacre is a very friendly home. The staff are friendly and competent. My husband stayed one week for respite. I would have liked him to stay longer but he was pining to be at home. Lovely atmosphere. Altogether a good place to be if you are unable to live at home.

Reply from Marieke Meijer, Home Services Advisor at Westacre Nursing Home

Thank you for your kind words. We were delighted to have your husband here with us and we hope to see you both at one of our many events coming up.

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Review from Duncan Y (Son of Resident) published on 4 December 2017 Submitted via Website
Overall Experience
Westacre cared for my father for a month between leaving hospital and coming home.
They were helpful, flexible and very organised around the admission and discharge.
The place is immaculate, sparkling clean, very well maintained and well equipped.

The staff were endlessly cheerful, very skilled and extremely kind.

Reply from Marieke Meijer, Home Services Advisor at Westacre Nursing Home

Thank you so much for your positive review, we are committed to providing a high level of resident-centred care at Westacre.

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Review from H B (Resident / Service User) published on 30 October 2017 Submitted via Postal Card
Overall Experience

I was in Westacre for respite care following a long spell in hospital. I was in need of peace and a good rest, especially to be quiet at night and uninterrupted sleep. The care from all the staff was kind and friendly and I was made to feel relaxed and comfortable.

Reply from Marieke Meijer, Home Services Advisor at Westacre Nursing Home

Thank you for your kind feedback, our aim is to give the highest standards of care at Westacre. We hope you will join us at some of our upcoming events.

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Review from Julia R (Daughter of Resident) published on 16 August 2017 Submitted via Postal Card
Overall Experience

I moved my relative to Westacre 1/3/17 after concerns about the care she was receiving in another care home. I am so pleased we chose Westacre, the improvement in both my relative's health and the care is most marked. Both friends and family have commented on the improvement. I am completely satisfied with the care my relative is receiving - I just can't fault it. All the staff are so friendly and helpful. I highly recommend Westacre.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 April 2021
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Meet the Team (2)

Lynne Seymour
Lynne SeymourJob Title:Manager

I became the manager of Westacre in July 2020. I entered this position after working as a matron for Peartree Neuro Rehab, another home under the same ownership. I began my career in healthcare in 1997 as a carer for the NHS until working my way up to ward manager. I worked in the NHS for 34 years before joining Peartree. Most of my nursing career has been working in older person mental health with complex dementia, with a brief episode with Adolescence. In 2001 I was seconded to complete my mental health nurse training. I love my summer holidays and spending time with my dog, Sky.

Dean Brown
Dean BrownJob Title:Deputy Manager

I joined Westacre in October 2020. I am the Deputy Manager and I oversee all care and nursing activities to ensure we are meeting best practice standards within the home. I have a degree in Psychology. I went on to study Nursing as I was keen to work in the care sector/NHS. I qualified in 2017 with a Post Graduate Diploma in Adult Nursing. I worked in A&E and then in a brain injury unit in Southampton. I completed my Masters's in Adult Nursing in 2020. In my spare time, I enjoy yoga, gardening and collecting art.

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