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Benslow Nursing Home

Benslow Rise, Hitchin, Hertfordshire SG4 9QY
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It is well-managed and well-run and a shining example of how nursing care should be administered.Paul A(Partner of Resident/Service User)
Benslow Nursing Home, Hitchin
There is a good and kind culture throughout the homePaul A(Partner of Resident/Service User)
Benslow Nursing Home, Hitchin
Benslow Nursing Home, Hitchin

This Nursing home first opened its doors over 25 years ago and has been offering nursing care to the elderly residents of Hitchin ever since. The staff team are part of a skilled team made up of the Operations Director, two clinical leads, registered nurses and health care assistants, supported by housekeepers, general assistants, cook, administrator and activity coordinator. This home also specialises in dementia care.

Both the CQC inspection (February...  

Care Provided by Benslow Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,400£1,300 - £1,400
Residential Dementia Care£1,300 - £1,400£1,200 - £1,300
Nursing Care£1,595 - £1,895£1,595 - £1,895
Nursing Dementia Care£1,595 - £1,895£1,595 - £1,895

Contact Benslow Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gladys Quinn(Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (3)

Visiting

  • Visitors are encouraged to visit friends and loved ones and join in with the activities and events of the home. Please do discuss with the home if you wish to visit later in the evening and at night. Family lunches are organised, please ask if you would like this.

Parking

  • A large private car park is available for staff and visitors.

Benslow Nursing Home Reviews (28)

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9.1

Benslow Nursing Home has a Review Score of 9.1 (9.104) out of 10, based on 6 reviews in the last 2 years. Over all time Benslow Nursing Home has 28 reviews.

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Showing 28 reviews matching selected criteria
Review from Farah K (Daughter of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience
lovely, friendly homely nursing home.

Staff are nice. manager is very nice and approachable and the fact that she took my mum in without any issue has changed my life. So thank you.

Reply from Gladys Quinn, Registered Manager at Benslow Nursing Home

Thank you for your kind feedback, Farah. I am so pleased to hear that you found the home welcoming and that the staff have been friendly and supportive. It means a great deal to know that your mum's move has made such a positive difference to your life.

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Review from Helena S (Daughter of Resident) published on 12 May 2026 Submitted via Website
Overall Experience

Our Dad has been a resident here for nearly 3 years and we couldn't be happier with his care. He is always clean and comfortable and spoken to with respect by the carers. We recommend Benslow to anyone and everyone who asks for our opinions.

Reply from Deborah Langton, Operations Director at Benslow Nursing Home
Thank you so much for your touching review, I will share this with the Benslow nursing home team.

Just seeing a warm smile on dads face the other day makes all our care and support worthwhile but thank you for taking the time to write this review too, it is appreciated.

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Review from S A (Daughter of Resident) published on 12 May 2026 Submitted via Website
Overall Experience
Both my parents are residents of benslow care home together in a double room
The room is cosy and warm and the staff are amazing
They are kind and caring and patient
My dad got a bad infection and they got him better with care and hospital at home treatment
They really are amazing staff and the home is run amazing by the manager, who is also lovely and always happy to talk and help you
I'm so happy that my parents (both with dementia and nursing needs) are in such a lovely care home where they are treated so well and with such respect

Highly recommend this care home

Reply from Deborah Langton, Operations Director at Benslow Nursing Home
Many thanks for sharing this wonderful review. It is a pleasure to care for your mum and dad and I will share your kind words with the Benslow nursing home team.

Many thanks again for this wonderful feedback.

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Review from John D (Husband of Resident) published on 1 May 2026 Submitted via Website
Overall Experience
Hi our experience with the care home is nothing short of first class couldn't ask for more.

Management and staff are very professional, caring, friendly who have made my wife stay with them as stress free as possible . They have been very supportive of my wife's needs and conditions. I have spoken to my wife about this review and we are both in agreement that the service they offer is first class , wouldn't hesitate to recommend them .

Reply from Deborah Langton, Operations Director at Benslow Nursing Home
Many thanks for sharing this wonderful review, we are really grateful for your taking the time to discuss this and to complete this. We are glad you and your wife are happy with the care and it is always a pleasure to see you both.

I will share this review with the team.

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Review from Alison S (Granddaughter of Resident) published on 10 March 2025 Submitted via Website
Overall Experience
My Nan had a 4 week stay in hospital and on the day of her discharge we were informed by her previous care home that they could no longer meet her needs - two weeks before Christmas!!!
My mum and I went to see Benslow Nursing Home as we liked what we saw online and from the second we arrived we were welcomed with literal open arms, warm & compassionate introductions to every member of staff we passed, and the most wonderful homely, family feeling we could have ever imagined. The staff were so dedicated to their jobs and meeting their residents needs.
It was everything we could have wanted for my Nan, and sadly after just 10 days my grandmother passed away but in the most peaceful warm environment - we are so glad she spent her last days here.
We cannot express our gratitude to the manager and all her staff at Benslow for everything they did for Nan and us as a family in such a short space of time.

Thank you will never be enough.

Reply from Sandra Tyers, Home manager at Benslow Nursing Home

Thank you for this beautiful review, it was an honour and a privilege to be part of your nanna's life journey alongside you and your family.All the bestSandra

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Review from Hanna S (Granddaughter of Resident) published on 19 August 2024 Submitted via Website
Overall Experience
I just want to say a huge thank you to all at Benslow Nursing Home when my nan became poorly and lost her independence you welcomed her with open arms and it was so lovely, my nan was so very happy here and even in her last days, you were a comfort to her and to us as a family!

Thank you again.

Reply from Sandra Tyers, Manager at Benslow Nursing Home

It was a privilege to be invited to share your Nan's final journey with you all, She was a fabulous lady and you are all a credit to her. If we can do anything for you please just shout.

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Review from Ian N (Son of Resident) published on 25 July 2024 Submitted via Website
Overall Experience

My mother, who has difficulty to care for dementia, has been carefully and caringly cared for despite being bed-bound. Staff have clearly been giving her excellent attention and are thoughtful and gentle when I have observed them looking after her.

Reply from Sandra Tyers, Manager at Benslow Nursing Home

Thank you for taking the time to submit a review, we are big on reflection here so please do not hesitate to let us know of ways we can improve the experience for Mum and all the family. My door is always open.

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Review from Paul A (Partner of Resident) published on 25 July 2024 Submitted via Website
Overall Experience

There is a good and kind culture throughout the home, which is indicative of a first-class care establishment. It is well-managed and well-run and a shining example of how nursing care should be administered.

Reply from Sandra Tyers, Manager at Benslow Nursing Home

Thank you for your lovely review, we welcome any feedback on ways we can improve the service or any part of it, my door is always open.

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Review from Eleanor H (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card
Overall Experience

My mum lived in Benslow for approximately three years. There has never been a time I, or the rest of the family, have doubted the home and all the staff. They all worked hard to keep Mum safe, well, happy and comfortable at all times. They were all just lovely people and dedicated. I can't thank them all enough for their hard work. I will miss visiting them as they made the family and I very welcome too.

Reply from Sandra Tyers, Manager at Benslow Nursing Home

Thank you; it was a pleasure to walk alongside you both for Mum's journey with us. We will miss you guys. Please feel free to come and have a cuppa with us anytime.

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Review from Jill C (Daughter of Resident) published on 31 July 2023 Submitted via Website
Overall Experience

Benslow give a comprehensive and efficient service. My father's needs have been very well attended to; his medical needs, including seeing a doctor have been well organised. The staff patiently give him his medication, are attentive and responsive to his changing condition, alerting me to any concerns, and explaining how they are working to adapt their care. My father likes company but is bedbound, staff pop in to see him, in addition to doing his personal care. Staff have taken an interest in his life getting to know him, and enhancing his life however they can. They talk to him about his tv preferences, tuning in tv and radio to his interests. Benslow staff have gone to a lot of trouble to provide food he likes. Staff all across-the-board are attentive, kind and caring. I cannot speak highly enough of their support for both my father and myself.

Reply from Sandra Tyers, Manager at Benslow Nursing Home

Thank you very much for such a lovely review, and we will strive to continue to improve.

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Review from M W (Daughter of Resident) published on 28 July 2023 Submitted via Website
Overall Experience

My father has been here for three years, and I am very happy with the care he receives, especially when I compare it with friends who have relatives in other facilities. The staff are very thoughtful, and my dad seems to be as content as he will ever be.

Reply from Sandra Tyers, Manager at Benslow Nursing Home
Thank you for taking the time to review us. I will pass on your lovely comments to all the staff.

Best wishes.

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Review from J D (Niece of Resident) published on 25 July 2023 Submitted via Website
Overall Experience

There is a positive family atmosphere at Benslow. Everyone is genuinely kind and caring, the staff seem very well supported and nothing is too much trouble. Communication is excellent; I have always been well-informed about my aunt's care. I am very grateful that she is being so well looked after.

Reply from Sandra Tyers, Manager at Benslow Nursing Home

Thank you for taking the time to review us. I will pass on your lovely comments to all the staff.

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Review from Andrew R (Son of Resident) published on 24 July 2023 Submitted via Website
Overall Experience
A caring, considerate and well-informed team who understand the needs of their residents and of their relatives.
Have seen my dad settle and relax for the first time in years as a result of their all-round care.

Definitely recommend.

Reply from Sandra Tyers, Manager at Benslow Nursing Home

Thank you for such a lovely review, Andy, I will ensure all staff know how highly you think of us.

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Review from S H (Friend of Resident) published on 14 May 2023 Submitted via Website
Overall Experience

Benslow Nursing Home is a family home everyone supports everyone and nothing is too much trouble for any staff member. Residents are the centre of everything and the staff all enjoy making it that way.

Reply from Sandra Tyers, Home Manager at Benslow Nursing Home

Thank you so much for your wonderful review, we are a great team here at Benslow and I am glad it shows.

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Review from C T (Daughter of Resident) published on 29 August 2022 Submitted via Postal Card
Overall Experience

Wonderful home, caring and friendly staff, clean and tidy. But above all, a genuine, caring home. Nothing is too much trouble. My father's care was first class. Totally recommend. He was treated with care and consideration. I could not have asked for more.

Reply from Sandra Tyers, Manager at Benslow Nursing Home
Thank you for your wonderful words; it was our pleasure to walk alongside you all during this part of dad's journey. I will ensure your feedback is passed on to all of the staff.
Please do not hesitate to get in touch if we can assist you in any way in the future.

Kind Regards.

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Review from Michelle P (Granddaughter of Resident) published on 8 April 2021 Submitted via Website
Overall Experience
I cannot thank the Benslow staff team enough for all they have done for nan and our whole family for the last year. We have had regular video calls, updates, emails and have been kept informed every step of the way through this pandemic. My nan has remained well looked after, enjoyed partaking in activities and tells me Benslow is even cleaner than before, which was already very clean. The manager has remained a phone call away and cannot do enough to ensure we are involved and informed in everything. The visiting has just restarted and is very well organised and it’s wonderful to see nan without a screen.

Thank you isn’t enough for how grateful we are to Benslow Nursing Home cannot recommend enough.

Reply from Sandra Tyers, Manager at Benslow Nursing Home

Thank you very much for such a lovely review; the pandemic has been so very hard for all our residents, staff and families.

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Review from L D (Sister of Resident) published on 7 January 2021 Submitted via Postal Card
Overall Experience

Very pleased with it here.

Reply from Sandra Tyers, Home Manager at Benslow Nursing Home
We have worked hand in hand for a long time and in partnership, we succeed

Kind regards.

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Review from P W (Grandson of Resident) published on 7 January 2021 Submitted via Postal Card
Overall Experience

My grandad is very well looked after and happy at Benslow. The whole workforce makes a great atmosphere and can't do enough for everyone.

Reply from Sandra Tyers, Home Manager at Benslow Nursing Home

Thank you for sending in this review, I am so glad you feel your loved one is looked after

Kind regards

Sandra

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Review from D P (Resident / Service User) published on 7 January 2021 Submitted via Postal Card
Overall Experience

I'm very happy here and I have no wants or needs.

Reply from Sandra Tyers, Home Manager at Benslow Nursing Home

Thank you for your kind words and I am gad your happy in Benslow Nurisng Home

Sandra

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Review from Tony M (Husband of Resident) published on 14 December 2020 Submitted via Postal Card
Overall Experience

The whole home, care staff, etc can only be described as excellent; couldn't be faulted. Lovely, kind people and were my wife's family for the time she was here. My family and I will be eternally grateful for all the effort and compassion the staff showed. Thank you.

Reply from Teresa Shaw, Managing Director at Benslow Nursing Home

Thank you for your kind words, I know that the manager and her team will be blushing at the compliments.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 June 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 07 July 2026

Nursing general and nursing dementia room available

News (0) & Events (0)

News

There are no news items for Benslow Nursing Home.

Upcoming Events

There are no upcoming events for Benslow Nursing Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Benslow Nursing Home.

Accreditations

There are no accreditations posted yet for Benslow Nursing Home.

Meet the Team (1)

Gladys Quinn
Gladys QuinnJob Title:Registered Home ManagerJoined: 2025

Gladys is highly experienced as a Home Manager, Regional and Quality Manager and brings knowledge and understanding to the role, along with the importance of strong relationships.

Frequently Asked Questions about Benslow Nursing Home

What types of Care is Benslow Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Benslow Nursing Home have?

There are 29 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Benslow Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Benslow Nursing Home to the centre of Hitchin?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Benslow Nursing Home to verify any information. View our terms and conditions. Benslow Nursing Home has an Enhanced Service -more info.