
It is well-managed and well-run and a shining example of how nursing care should be administered.Paul A(Partner of Resident/Service User)

There is a good and kind culture throughout the homePaul A(Partner of Resident/Service User)


It is well-managed and well-run and a shining example of how nursing care should be administered.Paul A(Partner of Resident/Service User)

There is a good and kind culture throughout the homePaul A(Partner of Resident/Service User)


This Nursing home first opened its doors over 25 years ago and has been offering nursing care to the elderly residents of Hitchin ever since. The staff team are part of a skilled team made up of the Operations Director, two clinical leads, registered nurses and health care assistants, supported by housekeepers, general assistants, cook, administrator and activity coordinator. This home also specialises in dementia care.
Both the CQC inspection (February...
Care Provided by Benslow Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Benslow Nursing Home for full pricing details and T&Cs.
Contact Benslow Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Benslow Management Company Ltd
- Private Owned
Person in charge
- Gladys Quinn(Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (3)
Visiting
- Visitors are encouraged to visit friends and loved ones and join in with the activities and events of the home. Please do discuss with the home if you wish to visit later in the evening and at night. Family lunches are organised, please ask if you would like this.
Parking
- A large private car park is available for staff and visitors.
Benslow Nursing Home Reviews (28)
Benslow Nursing Home has a Review Score of 9.1 (9.104) out of 10, based on 6 reviews in the last 2 years.
Over all time Benslow Nursing Home has 28 reviews.
Staff are nice. manager is very nice and approachable and the fact that she took my mum in without any issue has changed my life. So thank you.
Thank you for your kind feedback, Farah. I am so pleased to hear that you found the home welcoming and that the staff have been friendly and supportive. It means a great deal to know that your mum's move has made such a positive difference to your life.
Our Dad has been a resident here for nearly 3 years and we couldn't be happier with his care. He is always clean and comfortable and spoken to with respect by the carers. We recommend Benslow to anyone and everyone who asks for our opinions.
Just seeing a warm smile on dads face the other day makes all our care and support worthwhile but thank you for taking the time to write this review too, it is appreciated.
The room is cosy and warm and the staff are amazing
They are kind and caring and patient
My dad got a bad infection and they got him better with care and hospital at home treatment
They really are amazing staff and the home is run amazing by the manager, who is also lovely and always happy to talk and help you
I'm so happy that my parents (both with dementia and nursing needs) are in such a lovely care home where they are treated so well and with such respect
Highly recommend this care home
Many thanks again for this wonderful feedback.
Management and staff are very professional, caring, friendly who have made my wife stay with them as stress free as possible . They have been very supportive of my wife's needs and conditions. I have spoken to my wife about this review and we are both in agreement that the service they offer is first class , wouldn't hesitate to recommend them .
I will share this review with the team.
My mum and I went to see Benslow Nursing Home as we liked what we saw online and from the second we arrived we were welcomed with literal open arms, warm & compassionate introductions to every member of staff we passed, and the most wonderful homely, family feeling we could have ever imagined. The staff were so dedicated to their jobs and meeting their residents needs.
It was everything we could have wanted for my Nan, and sadly after just 10 days my grandmother passed away but in the most peaceful warm environment - we are so glad she spent her last days here.
We cannot express our gratitude to the manager and all her staff at Benslow for everything they did for Nan and us as a family in such a short space of time.
Thank you will never be enough.
Thank you for this beautiful review, it was an honour and a privilege to be part of your nanna's life journey alongside you and your family.All the bestSandra
Thank you again.
It was a privilege to be invited to share your Nan's final journey with you all, She was a fabulous lady and you are all a credit to her. If we can do anything for you please just shout.
My mother, who has difficulty to care for dementia, has been carefully and caringly cared for despite being bed-bound. Staff have clearly been giving her excellent attention and are thoughtful and gentle when I have observed them looking after her.
Thank you for taking the time to submit a review, we are big on reflection here so please do not hesitate to let us know of ways we can improve the experience for Mum and all the family. My door is always open.
There is a good and kind culture throughout the home, which is indicative of a first-class care establishment. It is well-managed and well-run and a shining example of how nursing care should be administered.
Thank you for your lovely review, we welcome any feedback on ways we can improve the service or any part of it, my door is always open.
My mum lived in Benslow for approximately three years. There has never been a time I, or the rest of the family, have doubted the home and all the staff. They all worked hard to keep Mum safe, well, happy and comfortable at all times. They were all just lovely people and dedicated. I can't thank them all enough for their hard work. I will miss visiting them as they made the family and I very welcome too.
Thank you; it was a pleasure to walk alongside you both for Mum's journey with us. We will miss you guys. Please feel free to come and have a cuppa with us anytime.
Benslow give a comprehensive and efficient service. My father's needs have been very well attended to; his medical needs, including seeing a doctor have been well organised. The staff patiently give him his medication, are attentive and responsive to his changing condition, alerting me to any concerns, and explaining how they are working to adapt their care. My father likes company but is bedbound, staff pop in to see him, in addition to doing his personal care. Staff have taken an interest in his life getting to know him, and enhancing his life however they can. They talk to him about his tv preferences, tuning in tv and radio to his interests. Benslow staff have gone to a lot of trouble to provide food he likes. Staff all across-the-board are attentive, kind and caring. I cannot speak highly enough of their support for both my father and myself.
Thank you very much for such a lovely review, and we will strive to continue to improve.
My father has been here for three years, and I am very happy with the care he receives, especially when I compare it with friends who have relatives in other facilities. The staff are very thoughtful, and my dad seems to be as content as he will ever be.
Best wishes.
There is a positive family atmosphere at Benslow. Everyone is genuinely kind and caring, the staff seem very well supported and nothing is too much trouble. Communication is excellent; I have always been well-informed about my aunt's care. I am very grateful that she is being so well looked after.
Thank you for taking the time to review us. I will pass on your lovely comments to all the staff.
Have seen my dad settle and relax for the first time in years as a result of their all-round care.
Definitely recommend.
Thank you for such a lovely review, Andy, I will ensure all staff know how highly you think of us.
Benslow Nursing Home is a family home everyone supports everyone and nothing is too much trouble for any staff member. Residents are the centre of everything and the staff all enjoy making it that way.
Thank you so much for your wonderful review, we are a great team here at Benslow and I am glad it shows.
Wonderful home, caring and friendly staff, clean and tidy. But above all, a genuine, caring home. Nothing is too much trouble. My father's care was first class. Totally recommend. He was treated with care and consideration. I could not have asked for more.
Please do not hesitate to get in touch if we can assist you in any way in the future.
Kind Regards.
Thank you isn’t enough for how grateful we are to Benslow Nursing Home cannot recommend enough.
Thank you very much for such a lovely review; the pandemic has been so very hard for all our residents, staff and families.
Very pleased with it here.
Kind regards.
My grandad is very well looked after and happy at Benslow. The whole workforce makes a great atmosphere and can't do enough for everyone.
Thank you for sending in this review, I am so glad you feel your loved one is looked after
Kind regards
Sandra
I'm very happy here and I have no wants or needs.
Thank you for your kind words and I am gad your happy in Benslow Nurisng Home
Sandra
The whole home, care staff, etc can only be described as excellent; couldn't be faulted. Lovely, kind people and were my wife's family for the time she was here. My family and I will be eternally grateful for all the effort and compassion the staff showed. Thank you.
Thank you for your kind words, I know that the manager and her team will be blushing at the compliments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 June 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 07 July 2026Nursing general and nursing dementia room available
News (0) & Events (0)
There are no news items for Benslow Nursing Home.
There are no upcoming events for Benslow Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Benslow Nursing Home.
Accreditations
There are no accreditations posted yet for Benslow Nursing Home.
Meet the Team (1)

Gladys is highly experienced as a Home Manager, Regional and Quality Manager and brings knowledge and understanding to the role, along with the importance of strong relationships.
Frequently Asked Questions about Benslow Nursing Home
What types of Care is Benslow Nursing Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Benslow Nursing Home have?
There are 29 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Benslow Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Benslow Nursing Home to the centre of Hitchin?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Benslow Nursing Home to verify any information. View our terms and conditions. Benslow Nursing Home has an Enhanced Service -more info.