Benslow Nursing Home

Benslow Rise, Hitchin SG4 9QY
Review Us
9.0 24 Reviews
  • Benslow Nursing Home, Hitchin
This Nursing home first opened its doors over 25 years ago and has been offering nursing care to the elderly residents of Hitchin ever since. The staff team are part of a skilled team made up of the Operations Director, two clinical leads, registered nurses and health care assistants, supported by housekeepers, general assistants, cook, administrator and activity coordinator. This home also specialises in dementia care.

Both the CQC inspection (February 2022) and Hertfordshire provider inspection in March 2025 showed a 'GOOD' rating for this home.

The house itself dates back to the Victorian era when it housed Cambridge University's Girton college. The ground floor rooms are suitably grand in scale with large windows in the drawing room and day room overlooking the peaceful gardens. The first floor provides accommodation offering wonderful views across the town and onto the countryside beyond. The lower ground floor offers further lounges and bedrooms, some with direct access to the garden. This location is also conveniently situated in Hitchin, just 9 miles from Welwyn garden city.

The well-being and engagement co-ordinator ensures a varied programme of activities are on offer to residents. Special events and trips are organised throughout the year, such as Around the World food day, charity cake sales and the very popular postcard appeal. They encourage families and friends to input into life history books for the residents to help keep their memories alive. The home also utilises a 'Buddi' interactive projection stimulus and engagement system providing a variety of therapies such as reminiscence, physio, music and cognitive therapy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1300
  • Self-Funded Nursing Care: £1595 – £1895
  • Self-Funded Nursing Dementia Care: £1595 – £1895
  • RESPITE Self-Funded Residential Care: £1200 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Care: £1595 – £1895
  • RESPITE Self-Funded Nursing Dementia Care: £1595 – £1895

These prices are only a guideline, please contact Benslow Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Deborah Langton (Operations Director)

Local Authority / Social Services

Admission Criteria

  • Pre-assessment prior to admission
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (3)

Visiting

  • Visitors are encouraged to visit friends and loved ones and join in with the activities and events of the home. Please do discuss with the home if you wish to visit later in the evening and at night. Family lunches are organised, please ask if you would like this.

Parking

  • A large private car park is available for staff and visitors.

Benslow Nursing Home Reviews (24)

Total of 24, showing 21-24
9.0

Benslow Nursing Home has a Review Score of 9.0 (8.990) out of 10, based on 5 reviews in the last 2 years. Over all time Benslow Nursing Home has 24 reviews.

Overall Experience

  • 18
  • 6
  • 0
  • 0
  • 0

Date Published

24
1
1
5
19

Review from Stuart W (Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Benslow Nursing Home is run and managed extremely well. The staff are well trained and caring. Rooms are spacious and well kept. The overall environment is normally quiet and relaxed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Management

Safety / Security

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Value for Money

Review from Pamela B (Sister of Resident) published on 27 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Benslow Nursing Home to be very friendly, providing good care for the residents.


Qualified nursing staff provide onsite medical care 24/7, backed up by a dedicated local GP who visits regularly.


Individual dietary requirements are fully catered for including assistance with feeding.


The

manager and all the staff are very cheerful and always caring. An energetic Well-being Co-ordinator who ‘thinks outside the box’ arranging visits by local organisations to give talks, music and social gatherings, and garden parties etc.
Relatives are invited to many of the social events and regular meetings with the Manager for updates and to raise any issues and suggestions.


The finance manager has provided support to relatives when cash flow has been problematic and arranged payments of nursing care entitlements.


Residents care is recorded using latest technology, which helps with deputyship reporting requirements.

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Review from Y P (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely team headed by an excellent manager. Lovely staff who are all hard working and caring. Everyone is approachable and helpful at all times. A homely environment.

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Treated with Dignity

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Review from Julie B (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Benslow Nursing Home has been our mother's home now for over three years. It was an emergency admittance, and it has been an emotional roller coaster due to the nature of her illness Alzheimers. The manager has been supportive throughout. The carers and all the staff have been kind, considerate and
open to any relevant discussions to resolve issues when necessary.
We have found the family meetings a good way to communicate with both staff and families. The newsletter is very good too! Family social events well organised and fun. Kitchen area in the day room needs improvement and more spare supplies.

Facilities

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Treated with Dignity

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Current Review Score: 9.0 (8.990)

Overview of Review Score

The Review Score of 9.0 (8.990) out of 10 for Benslow Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Benslow Nursing Home is calculated as follows: ( (46 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.214 Points relating to the number of positive Reviews for Benslow Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 5 Positive Reviews ÷ 7 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 28 Jul 2025

One Nursing General and Two Nursing Dementia

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Awards / Recognitions (0)

Meet the Team (1)

Sandra

Sandra Tyers

Job Title: Manager

Joined: 1989

Sandra has been working for Benslow Care Homes for 30 years. In that time, she has moved from care assistant, to senior carer, deputy manager and registered manager and ultimately Operations Manager across all the homes. In 2001, Sandra completed her Bachelors's degree in dementia care for the elderly, giving her a unique insight into the complex nature of the human psyche. In 2015, Sandra moved back to the role she loves, as registered manager of Benslow Nursing home.
Sandra has built a dedicated and passionate team, who between them have been the recipients of many awards and accolades over the years including finalist for Registered Manager with the HCPA.
Sandra works hard to maintain a happy calm environment, caring for her staff and residents with dignity and respect. She operates an ‘open door’ policy and welcomes families, representatives and friends to come in and see her at any time. If you would like to arrange a visit outside of office hours, please get in touch and a time can be arranged.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Benslow Nursing Home to verify any information. View our terms and conditions. Benslow Nursing Home has an Enhanced Service - more info.