Burford House Care Home

I know Dad is very well looked after + encouraged to join in, when he wants to. He enjoys helping with the baking + some gardening + likes all the staff very much. It is lovely to know he is safe + well cared for.

I think this is a magnificent place, and very happy to be here

A pleasant place to come to in old age. Cared for around the clock, kind, compassionate staff willing to help at all times. The home has a warm atmosphere. So important. Our every need is attended to.

I have been to Burford House to meet a family friend. I experienced the Burford House fostering environment, where the residents were actively involved in decisions about their daily life. It shows a deal of respect for their independence and dignity.

Mum has been @ Burford for almost a year now and has well + truly settled into the routine of the home -it has become her home from home, for both mum + all of us. The staff are without exception outstanding, very understanding of the ups + downs of mum's dementia, always caring + with a welcoming smile. I would highly recommend Burford if you are considering a care home for your relatives - a difficult decision but one made so much easier by the Burdford community.

I visited my grandad twice while he was in Burford House for some respite care. I was really impressed with how welcoming and jolly all the staff were. The kindness they showed my grandad was amazing, making him laugh & taking time to talk to him and us. They were all incredible with the care they gave. BH was more like a hotel - everything looked fresh and clean, the food delicious (he certainly tucked in!) and the whole place well thought out, making it really accessible for him. He looked so happy & on my second visit, so healthy after his recent illness and back to being my grandad once again. They even took the trouble of finding him a lovely book of Yorkshire (where he was born) with great photos which he loved looking at daily & kept in his room until he returned home. It was lovely to hear all about the activities he was enjoying during his stay, whenever my parents visited. BH is first class.

My father-in-law's recent respite stay at Burford House was such a positive experience for him and us, that this review barley does it justice! The staff, in every role are outstanding, always going above and beyond to provide every aspect of care with kindness and dignity, updating promptly via telephone if any concerns or on every visit we made. Staff at all levels are amazing with all their residents and it really did not feel like a care home, but more an extension of home itself. We were greeted so warmly whenever we arrived and offered refreshments in the very welcoming bistro area. Staff were professional, knowledgeable and very friendly, and the communication excellent. My father-in-law was so happy to stay and it is testament to how exceptional BH is that so many of the staff have remained there from his previous stay last year. Other residents also speak highly of their lives there. His accommodation, his meals, the cleanliness throughout, daily activities, beautiful outside areas and all that BH has to offer were of the highest standard. Out deepest gratitude for everything that was done for my father-in-law in nursing him back to good health during his stay. Highly recommend without hesitation.

Burford House is exceptional! Our dad (91) had 6 weeks respite care here after a hospital stay. The support, care & kindness shown every single day was of the highest possible standard. We had complete peace of mind. His every need was seen to and he was safe (he's very confused). Every member of staff treated him with patience, dignity and understanding, providing gentle encouragement and friendly smiling faces, & giving him time to talk/be listened to, & his requests were dealt with promptly. A beautiful ground floor room on arrival (as mobility issues) facing the tranquil sensory garden. Everywhere spotlessly clean. Initially very frail from hospital where issues not rectified. BH were incredibly efficient, ensuring excellent care also from local practice doctors visiting regularly. Staff checked on his well-being day and night and we were fully updated. Dad's health has improved significantly. Staff at every level (catering/cleaning included) should be commended. Meals & varied choice were excellent. Dad loved the bistro daily, being taken for short walks, birthday celebrations, world book day, cinema room. Life at BH fully inclusive. The main garden enabled him to sit and interact with other residents. Out grateful thanks for our dad's wonderful experience. Professional & warmly welcoming to everyone. Would highly recommend.

My father is very happy and has improved more than we could ever hoped for.

All the staff genuinely care and are dedicated to the resident, whilst also giving support to their families. Our dad has come on so much since being here, the excellent food, environment and the activities all play a part in this. Thank you, it is so reassuring for us as a family to know he has such excellent care.

Burford House Care Home feels like a home, not a care home. My father could not be better cared for by a totally professional group of skilled, loving and caring people. Everyone is smiling all the time. The whole experience of care, accommodation, food and activities is excellent. It is such a genuinely warm and friendly place. I cannot recommend it highly enough.

From viewing the home with my daughter, to seeing my husband settle in, the staff could not have been more helpful. Always prepared to go that extra mile to make life easier. Everyone is made to feel welcome. It's just a lovely home, where everyone is valued and looked after.

Burford House Care Home is an incredibly compassionate and caring home for people like my husband who was suffering with Lewy body dementia and Alzheimer's. He was a patient here from April 2024 until December 2024 and I knew as soon as I stepped through the doors that it was the perfect place for him. All of the staff and the management team move heaven and earth to make things as perfect as possible for not only the residents but also the family. The rooms are beautifully clean. Although no one really wants to put their loved ones in a care home, this really is the next best thing to their own home. Thank you from the bottom of my heart. I shall be forever indebted to you all for making my husband's last months the best they can be.

The building was fantastic. The staff were very caring and kind. Inadequate parking.

From the moment I arrived to Burford House Care Home, I knew it was the right place for my mum to spend her last stage of life. The staff are all so welcoming. You enter and from the minute you enter, there are smiles from the receptionist, the clinical manager and admin staff. The nurses, carers and absolutely everyone cannot do enough to help you. The rooms are bright and clean. My mum is very happy in her new home and that makes me extremely happy too.

Rating of management is not possible for us! That explains the one-star!

Thank you for a painful but perfect goodbye.

From the first step into Burford House Care Home, you are greeted with a smile at reception. The management and staff in the offices are always pleasant and professional. They will update you with anything they feel you need to know about your loved ones residing in the home. The coffee club area is always busy with residents with relatives and the lounge provides a quieter setting if needed for private conversations. The care staff, nurses, catering and housekeeping staff are all excellent, stopping to say hello whenever you're seen. They are truly a well-oiled unit of professionals. In my opinion, Burford House stands far above other care facilities in the area and I am grateful to have both my parents' well-being looked after.

The care home is a very special place. The residents are encouraged to feel like a real community and to take part in communal activities wherever it is physically possible. They are also treated as individuals, each with their own personal likes and dislikes, interests and tastes in reading, TV, food, music, etc. All the staff are caring and committed, and the home itself is stunning.

I would like to give special mention to a member of staff on reception and two other members of staff, in particular. All other staff gave Burford House a warm and welcoming atmosphere where my father-in-law settled much faster than we thought. Thank you to everyone.