Burford House Care Home

Rickmansworth Road, Chorleywood, Rickmansworth WD3 5SQ
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9.9 56 Reviews
  • Burford House Care Home, Rickmansworth
Burford House Care Home, the latest luxury addition to Westgate Healthcare, opened its doors in September 2022, offering first-class residential, nursing, palliative and respite care to accommodate 46 people.

Following a complete re-design and re-build, the home features spacious en-suite rooms, luxurious lounges and social dining areas for residents to socialise in, a relaxed café to sit and chat over a cup of tea or coffee and a quieter space, the orangery.

Enhancing the extensive activities available, Burford also boasts a luxury cinema room, hair and nail salon, and its very own Burford Bar, an additional social space for residents to enjoy.

Burford's in-house professional chef creates nutritious multi-national menus, which can be enjoyed in the social dining rooms or in the privacy of one’s bedroom. An opulent private fine dining area on the ground floor is available for hire to enjoy more personal celebrations and events.

Respite Care Services
Short term private respite care provision is available via a pre-booking system. Minimum 2 weeks stay is required to guarantee availability, subject to assessment. Please contact the team to discuss in further detail.

Set in a residential area of Chorleywood, the home has a tranquil sensory garden for residents to enjoy outdoor barbecues and al fresco dining. It also includes a greenhouse where they can grow and nurture their own plants.

Burford House is close to local shops and amenities and residents are not far away from picturesque villages of Little Chalfont and Amersham.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Burford House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alina Verescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • Burford House practise protective mealtimes. Please enquire with staff regarding visiting.

Parking

  • Limited parking, please enquire before arrival.

Burford House Care Home Reviews (56)

9.9

Burford House Care Home has a Review Score of 9.9 (9.870) out of 10, based on 49 reviews in the last 2 years.
Over all time Burford House Care Home has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Burford House Care Home
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Total of 56, showing 21-40
Review from Mette N (Friend of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our friend said: I live here but it is not my home.
Actually, we were a bit shocked - maybe because we are Danish!? We saw a fine, elegant place with a kind staff, but it felt like a hotel.
We felt that our friend was under severe restrictions, - maybe due to risks - but in DK it is forbidden to lock
doors in care homes.
And we were shocked when we heard the price!
Rating of management is not possible for us! That explains the one-star!
Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for sharing your feedback. Our primary focus is always the safety and well-being of our residents, the key-coded entry system is in place solely for the safety of residents living with dementia and other cognitive conditions. Burford House is a nursing home, and residents with full capacity can freely access all areas of the home. Each resident's needs are carefully considered, and we provide a detailed breakdown of fees before admission, ensuring that families can make an informed decision about the services we provide. We strive to ensure our services reflect the value we provide. Ensuring open communication with residents and their families is a priority for us, as we believe it plays a key role in delivering high-quality care. If you have any further questions or would like to discuss the care we provide, please don't hesitate to reach out to our Home Manager. We're always here to help and we welcome you to visit again soon.

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Review from Angela G (Wife of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, compassion and understanding afforded to my husband, our family and friends was outstanding.
We were able to spend some happy final months with my husband relaxed in the knowledge that he was safe and well cared for. Some of the staff here really are earth angels!
Thank you for a painful
but perfect goodbye.
Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your kind words. We're honoured to have provided care and comfort during such a difficult time. Our deepest sympathies to you and your family.

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Review from Cliff S (Son of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first step into Burford House Care Home, you are greeted with a smile at reception. The management and staff in the offices are always pleasant and professional. They will update you with anything they feel you need to know about your loved ones residing in the home. The coffee club area is
always busy with residents with relatives and the lounge provides a quieter setting if needed for private conversations. The care staff, nurses, catering and housekeeping staff are all excellent, stopping to say hello whenever you're seen. They are truly a well-oiled unit of professionals. In my opinion, Burford House stands far above other care facilities in the area and I am grateful to have both my parents' well-being looked after.
Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you so much for your thoughtful review. We're thrilled to hear that you've had such a positive experience with our team and facilities. Your kind words about our staff and care mean the world to us and we're grateful for your trust in looking after your parents.

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Review from Andie L (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is a very special place. The residents are encouraged to feel like a real community and to take part in communal activities wherever it is physically possible. They are also treated as individuals, each with their own personal likes and dislikes, interests and tastes in reading, TV, food,
music, etc. All the staff are caring and committed, and the home itself is stunning.
Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for taking the time to provide your feedback. Your insights are incredibly valuable, and the team appreciate your thoughtful review.

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Review from A A (Daughter-in-law of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burford House Care Home provided us with emergency respite care.
I cannot fault the care, sympathy, personal attention and support we were given.
I would like to give special mention to a member of staff on reception and two other members of staff, in particular. All other staff gave Burford House
a warm and welcoming atmosphere where my father-in-law settled much faster than we thought. Thank you to everyone.
Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your kind review, the team at Burford is very grateful for your feedback. We will pass on your comments to the home manager so she can pass this feedback to her team. We are pleased to hear that your father-in-law settled well with the welcome received.

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Review from Umberto P (Son of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, clean, homely environment. Very welcoming, empathetic staff. My mother received the best end-of-life care in the seven weeks she was at Burford House Care Home. All her needs were met and her care and medication were closely monitored and adjusted to make her as comfortable as possible as the
illness progressed. The caring and support also extended to us, keeping us informed and being compassionate. We could not have wished for better care.
Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your kind words. We're honoured to have cared for your mother and supported your family. Your feedback means a lot to us.

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Review from T B (Son of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
In general terms, we find the service at Burford House Care Home satisfactory. However, issues common to most care homes still need to be addressed, namely:
- Laundry: despite all of my mother's clothing being labelled, we still find missing items and clothes in her wardrobe and drawers that clearly
do not belong to her.
- Food: whilst soup does provide required nutrition, my mother would dearly love to have an occasional change from this, such as pate/toast or prawn cocktail etc.
- Outings: with an annual charge of almost £100k I am unable to understand why, as a group, a shared minibus (between the group care homes) is not considered a viable option. My mother has stated to her friends that she feels "trapped". Whilst Burford has a good selection of public areas, it would be in the interests of your guests' self-esteem to be taken out on a more regular basis. On a more positive note, a couple of local care homes only had the one public room where all guests were dumped for the day.
Reply from Sarah Williams, Marketing Manager at Burford House Care Home

At Westgate Healthcare, we always aim to provide a high standard of care in all of our care homes. We value all feedback and encourage you to raise your concerns with the home manager directly, by meeting with them, telephoning them or writing to them to discuss in detail. We will endeavour to reach out to you so that we can ensure you feel that we have acted appropriately for both you and your mother to make her stay with us a pleasant one. Please refer to our compliments and complaints document for more information.

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Review from Sue R (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well-run. Staff genuinely enjoy working within the home. Dad is exceptionally well cared for. Dad was hesitant about going in however his fears were allayed and is enjoying his stay. I would have no hesitation in recommending this home.
Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your lovely comments, the team at Burford House are very grateful for all feedback and we are pleased to hear you would recommend our home.

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Review from Sue H (Daughter of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 2 weeks at Burford House for respite after a stroke and trauma. We wanted her to have some comfort, kindness and luxury after months in hospital and rehab. Burford House delivered on all levels and we were very pleased with staff, ethos, care and outlook at this establishment. To be
honest, my mother was somewhat confused/disoriented and so may not have fully appreciated this herself - but my siblings and I know that she was safe, well cared for and listened to. We would not hesitate to recommend Burford House.
Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your wonderful review, the team at Burford House Care Home are very grateful for your comments and are glad that your mother had quality respite time to rehabilitate after her hospital stay.

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Review from A M (Son of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided and good, genuine care. The home is spotless and the room is regularly cleaned. My father is being involved in activities.
Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for taking the time to leave this wonderful review, the team appreciate your kind words.

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Review from Jodie G (Stepdaughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepdad is having the best care in this facility. The staff and atmosphere go above and beyond to make sure they provide the best care and attention.
Reply from Kyla Darling, Home Manager at Burford House Care Home

Thank you for your kind words, we will pass them on to the team.

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Review from Robin P (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burford House Care Home is exceptional on every level. My mother stayed for two weeks respite. We hope to use again. From care to hairdresser, all staff to reception, excellent. Facilities, including in-house hairdressers, excellent. Visually impressive. Nothing is too much trouble - can't fault! Strongly
recommend.
Value for money rated satisfactory only because it is so expensive.
Reply from Kyla Darling, Home Manager at Burford House Care Home

Thank you for your kind words, we are very happy that your mother had a nice stay with us and look forward to seeing you all again.

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Review from Andrew B (Grandson of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly team here with a clean and beautiful interior.
Reply from Kyla Darling, Home Manager at Burford House Care Home

Thank you for your kind words, we will pass it on to the team.

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Review from Sarah E (Partner of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From going into reception, there is a warm and friendly atmosphere. My partner was extremely well looked after during his respite care stay. All the staff went out of their way to be helpful and introduced him to other residents. Excellent food, and he appreciated being offered a glass of wine at meal
times making for a relaxed atmosphere. His room and everywhere else was clean and well-kept. I couldn't recommend it more highly.
Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your kind words; we are pleased to hear that your partner was well looked after during his respite stay and that the team provided a warm and friendly atmosphere. The team at Burford appreciate you taking the time to leave a review.

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Review from Pippa A (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has dementia, her needs are therefore complex and ever-challenging. The team always finds ways to understand Mum's needs. (which is much help as she is mute). The team always treats Mum with kindness and dignity. The home itself is beautifully presented and well-clean. When you walk in there is
always a friendly welcome. I feel I am walking into a degreased environment (which can be the case when visiting an elderly retirement relative). I can highly recommend Burford House.
Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your heartfelt review! We truly appreciate your recognition of our team's efforts in understanding and meeting your Mum's complex needs. Providing a welcoming and well-maintained environment for both residents and their families is paramount to us, and we're glad to hear that you feel at ease when visiting. Your recommendation means a lot to us, and we're committed to continuing to provide excellent care for your Mum and all our residents at Burford House.

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Review from J M (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad's care in Burford House has been amazing. He has been treated with the utmost care and dignity. All members of staff are so welcoming and friendly and have made a very stressful time so much better for all of us. It is a beautiful surrounding but even more importantly the people who work within
it are the true essence of Burford House and their care is second to nine. A special place.
Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your wonderful review of Burford House. We're thrilled to hear that your dad has been receiving exceptional care and that our staff has made a positive impact during this stressful time. Our team is dedicated to providing the highest standard of care, and we truly appreciate your recognition of their efforts. If you need anything else, please don't hesitate to reach out.

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Review from Matthew M (Grandson of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just lovely from reception, carers, kitchen staff, and nurses to the manager, every member of the team greets you and knows you personally. Could never thank them enough for everything they have all done for my grandad and also our family. This home is home for anyone visiting a resident, it has brought
great comfort in the year my granddad has been here.
Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you so much for your heart-warming review! We are thrilled to hear that your experience with us has been so positive and that our team has provided excellent care for your Grandad. Creating a welcoming and personalized environment for our residents and their families is a top priority. Thank you for your kind words.

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Review from M O (Son of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Father received palliative care at Burford House before sadly passing away. The home itself is new, spotlessly clean with amazing facilities. The main thing however was my confidence in the professionalism, empathy, and caring nature of the staff. I am confident that they gave my Father the
best quality of life he could have had and dealt with him and us with genuine compassion. It has been such a difficult time but the team and Burford House did all they could for us as a family.
Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

We are sorry for your loss and extend our heartfelt condolences to you and your family. We are glad to hear that your Father received exceptional care at Burford House. Our team strives to provide comfort and support, and we're glad they could make a positive difference during such a challenging time. We appreciate your kind words.

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Review from Siobhan M (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Burford House for almost a year now. The care, love, support, encouragement, and attention have been a constant. Dad is sadly now in his final stage but continued love and care are paramount and we and Dad feel so safe. On the first arrival, you are blown away by the beautiful décor
and cleanliness. Strip that back, it's the people. Every single member of staff are amazing person.
Reply from Sarah Williams, Marketing Manager at Burford House Care Home

The team at Burford is always at hand to support you through this difficult time. We appreciate you leaving the wonderful feedback and our thoughts are with you all over the coming stages.

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Review from Daniella M (Granddaughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most incredibly caring, thoughtful place. Feel so at ease that my grandad is cared and loved for. All the staff at Burford House are by far the most amazing team. It is always so clean and tidy, that you feel valued as individuals and part of a second family.
Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your kind words, it is lovely to hear that our amazing team at Burford makes you feel valued and part of a second family. They appreciate you taking the time to leave a review, many thanks.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Burford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Burford House Care Home is calculated as follows: ( (530 Excellents x 5) + (41 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 586 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burford House Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Alina

Alina Verescu

Job Title: Home Manager Joined: 2025

Alina has over 28 years of experience in the Health and Social Care sector, including 6 years in ICU Nursing, bringing a wealth of knowledge, compassion, and dedication to Burford House.
She is deeply passionate about enhancing the lives of residents by ensuring they receive the highest standard of care. Her areas of expertise include Dementia and Nursing care, and she is committed to fostering a warm, supportive environment where every resident feels safe, respected, and truly at home.
She firmly believes that a home's greatest asset is its team. Alina champions a culture where each team member feels valued and is supported to develop their professional journey through continuous learning and training opportunities.

Tinashe

Tinashe Jongwe

Job Title: Deputy Manager Joined: 2020

With over 18 years of experience in acute care at the Royal Free Hospital, specialising in Neurology and Neurosurgery, Tinashe brings a wealth of clinical knowledge to his role. He joined Westgate Healthcare in 2020 as a Nurse at St Paul’s Care Centre and quickly progressed due to his dedication and expertise. In 2022, he became Clinical Lead at Burford House, and has recently been promoted to Deputy Manager in recognition to his dedication and commitment supporting the team in delivering exceptional resident care and professional development.


Tinashe holds an NVQ Level 5 in Leadership and a NEBOSH qualification, alongside specialist training in neurology and critical care. A finalist in the ‘Nurse of the Year 2023’ category at the Great British Care Awards, Tinashe is passionate about learning, leadership, and upholding high standards across Westgate Healthcare.

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