Burford House Care Home

Caring, clean, homely environment. Very welcoming, empathetic staff. My mother received the best end-of-life care in the seven weeks she was at Burford House Care Home. All her needs were met and her care and medication were closely monitored and adjusted to make her as comfortable as possible as the illness progressed. The caring and support also extended to us, keeping us informed and being compassionate. We could not have wished for better care.

- Outings: with an annual charge of almost £100k I am unable to understand why, as a group, a shared minibus (between the group care homes) is not considered a viable option. My mother has stated to her friends that she feels "trapped". Whilst Burford has a good selection of public areas, it would be in the interests of your guests' self-esteem to be taken out on a more regular basis. On a more positive note, a couple of local care homes only had the one public room where all guests were dumped for the day.

The home is well-run. Staff genuinely enjoy working within the home. Dad is exceptionally well cared for. Dad was hesitant about going in however his fears were allayed and is enjoying his stay. I would have no hesitation in recommending this home.

My mother spent 2 weeks at Burford House for respite after a stroke and trauma. We wanted her to have some comfort, kindness and luxury after months in hospital and rehab. Burford House delivered on all levels and we were very pleased with staff, ethos, care and outlook at this establishment. To be honest, my mother was somewhat confused/disoriented and so may not have fully appreciated this herself - but my siblings and I know that she was safe, well cared for and listened to. We would not hesitate to recommend Burford House.

Excellent service provided and good, genuine care. The home is spotless and the room is regularly cleaned. My father is being involved in activities.

My stepdad is having the best care in this facility. The staff and atmosphere go above and beyond to make sure they provide the best care and attention.

Value for money rated satisfactory only because it is so expensive.

Very friendly team here with a clean and beautiful interior.

From going into reception, there is a warm and friendly atmosphere. My partner was extremely well looked after during his respite care stay. All the staff went out of their way to be helpful and introduced him to other residents. Excellent food, and he appreciated being offered a glass of wine at meal times making for a relaxed atmosphere. His room and everywhere else was clean and well-kept. I couldn't recommend it more highly.

Mum has dementia, her needs are therefore complex and ever-challenging. The team always finds ways to understand Mum's needs. (which is much help as she is mute). The team always treats Mum with kindness and dignity. The home itself is beautifully presented and well-clean. When you walk in there is always a friendly welcome. I feel I am walking into a degreased environment (which can be the case when visiting an elderly retirement relative). I can highly recommend Burford House.

Dad's care in Burford House has been amazing. He has been treated with the utmost care and dignity. All members of staff are so welcoming and friendly and have made a very stressful time so much better for all of us. It is a beautiful surrounding but even more importantly the people who work within it are the true essence of Burford House and their care is second to nine. A special place.

Just lovely from reception, carers, kitchen staff, and nurses to the manager, every member of the team greets you and knows you personally. Could never thank them enough for everything they have all done for my grandad and also our family. This home is home for anyone visiting a resident, it has brought great comfort in the year my granddad has been here.

My dear Father received palliative care at Burford House before sadly passing away. The home itself is new, spotlessly clean with amazing facilities. The main thing however was my confidence in the professionalism, empathy, and caring nature of the staff. I am confident that they gave my Father the best quality of life he could have had and dealt with him and us with genuine compassion. It has been such a difficult time but the team and Burford House did all they could for us as a family.

Dad has been at Burford House for almost a year now. The care, love, support, encouragement, and attention have been a constant. Dad is sadly now in his final stage but continued love and care are paramount and we and Dad feel so safe. On the first arrival, you are blown away by the beautiful décor and cleanliness. Strip that back, it's the people. Every single member of staff are amazing person.

The most incredibly caring, thoughtful place. Feel so at ease that my grandad is cared and loved for. All the staff at Burford House are by far the most amazing team. It is always so clean and tidy, that you feel valued as individuals and part of a second family.

Only one word - fantastic.

My mum settled in within days, she felt secure and cared for and within a week, felt at home. Thank you all so much!

I have been visiting for over a year and everything is well run and helpful and it is an excellent home with so many facilities. All the residents seem very content and happy and well looked after.

I recently visited for the Christmas fair, it was so nice and the new building was amazing. The staff clearly care for the residents and their families and it’s very well located. I would highly recommend. The customer relations manager and her team do a fantastic service.

Since coming into Burford House I have been so well looked after by staff who are clearly intent on ensuring that I have the best of care at all times.