Conewood Manor Nursing Home

When Mum had to go into residential nursing care permanently it was heartbreaking but Conewood Manor is an exceptional place. Mum's complex physical and mental health needs are met fully by kind, patient and efficient caring staff who always have a smile on their face. Nothing is ever too much trouble. Both nurse and admin staff keep me fully up to date with Mum's care and any changes or doctor visits etc that need to be arranged. There is a full weekly programme of activities and entertainment to keep residents stimulated and occupied. Our visits are always welcomed and we are free to pop in at any time. Mum is safe and happy. Thank you to everyone.

Visitors are always received with a warm welcoming smile and kept informed of anything out of the ordinary. I am on first-name terms with virtually all of the staff.

All the rest of the staff are absolutely brilliant.

I am extremely happy with the standard of care at Conewood Manor Nursing Home. The staff are kind, caring and thorough. My elderly father has now been at Conewood for a year and I feel that he is in a loving environment where even small details are taken into account. The staff are also welcoming and friendly to relatives which makes Conewood feel homely and nursing staff, admin, carers and kitchen and maintenance combine to make an effective team.

She always enjoyed meal times and conversations with the staff.

The staff are friendly and check in regularly, it is like a family and we are so pleased they kindly agreed to take in our Mum after such a bumpy ride in hospital. Thank you Conewood Manor.

My mum has now resided at the home for 6 years and during that time she has received caring and also sympathetic treatment and has built a bond with a number of staff there and with some staff I have observed visiting her before they finish for the week to see how she is. During my weekly visits, the staff have been very courteous to me and always offer me a drink when afternoon tea is served up.

I also consider Conewood Manor Nursing Home to be clean and well managed.

During my mother's stay at Conewood Manor Nursing Home, she has been cared for as an individual with respect and kindness by the staff. When she first arrived the manager and the staff made time to understand her condition and her preferences for treatment. The atmosphere in Conewood is warm and very friendly, as well as being extremely efficient. Rooms are clean and comfortable, patients are kept warm and clean while the food is prepared to meet the needs of the individual. This is nursing at its best because they treat the person - helping them physically with the necessary treatment - while getting to know them and giving them comfort and tender care. My mother was at the end of her life yet the staff made time to discuss her treatment right up to the end and offered to make contact at any time if her condition changed. When she died they offered us comfort at a very difficult time.

We have been so fortunate with Conewood Manor Nursing Home, Bishops Stortford, we found all three in abundance. The most important has to be quality of care. At Conewood Manor, our experience has been excellent, the team showed tireless care and consideration for our father. No task, however difficult, was ever a chore. Caring for elderly/sick people is not a skill you learn, it's a quality, an attribute, a gift within yourself. The team at Conewood showed huge quantities of all. Our father has sadly passed away but we know that throughout his final months the care and comfort provided by Conewood Manor were as good and comfortable as we could have hoped. To name individuals seems unfair as the team were so good.

My mother-in-law came to Conewood Manor Nursing Home in June 2021. She had one of her best years since becoming bedbound. Every member of Conewood Manor was amazing. They gave her so much attention and met all our family's needs.

My mum has been at Conewood Manor Nursing Home for two years, she was diagnosed with Alzheimer's almost ten years ago, she is wheelchair-bound and is totally reliant on her carers, all the staff at Conewood have been marvellous, they treat Mum with love and kindness, even though she can not communicate they talk to her and reassure her. We as a family can't thank all the staff for their support and kindness enough, we are kept informed of everything going on and always feel we can talk to them if we are worried or upset.

My mum has lived at Conewood Manor Nursing Home for three years, she is properly cared for and treated with respect and kindness. She is happy and needs a lot of attention due to her mental and physical state. The staff are very kind and support her with encouragement and she’s looked after extremely well. I’m so happy and can relax after looking after Mum on my own for ten years. When I leave her after visiting I know she is properly cared for.

I cannot speak highly enough of the staff and facilities at Conewood Manor Nursing Home. They are second to none as far as I am concerned. My husband was treated with the utmost care and dignity. The staff who looked after my husband were exceptional. They could not do enough for him or for me. They reassured and comforted me during a very difficult time and I will always be grateful for the care they gave him at the end of his life. I would give Conewood a five-star recommendation.

My dad came into the care home in the middle of the pandemic 2020. I know if it wasn't for the Conewood Manor Nursing Home my dad would not be here now. The staff are amazing and have had to put up with such extreme conditions with the Covid. My dad is 92 this year and we didn't think he would make it to 90. I just want to say thank you so much to all the staff for looking after my dad. You are all amazing.

Conewood Manor Nursing Home is a first-class nursing home. My wife has been a resident for twelve months and I have absolutely no complaints about her care during this difficult time. The staff are professional and caring and the visiting policy is very good in the circumstances.

All of this happens under the watchful eye of our skilled team of nurses/managers.

Grateful for staff allowing us all to visit him to celebrate his milestone 90th Birthday.

The home is well managed, clean along with exceptional staff that really demonstrate that they care for the residents under their care. They are very helpful if you have a problem and will resolve. They treat the residents and the visitors that attend with dignity and respect. I really can not fault any of them. They looked after my mother all the way to end of life and my heart thanks go out to them all.

My wife moved into Conewood Manor as she needed full time care, due to having early on-set dementia. During the 2 years and 3 months that she was there, we never experienced anything other than utter professionalism and the level of care was excellent. All the staff were genuine and they were not just 'doing a job'. They treated my wife with dignity and genuine care. Before the pandemic, we went to see my wife every day, sometimes 2 or 3 times. We were never made to feel less than welcome, even when taking two small children with us. Although, I think that the other residents enjoyed them coming and watching them playing and helping themselves to the biscuits. Conewood Manor has an excellent activities team that provide all sorts of stimulating activities and always ensured that my wife was involved with one-to-one support. At the end, we felt supported and were surprised when the staff had finished their shift and had got changed to go home. They took the time to come and say goodbye.