River Court Care Home

The staffing levels and standard seem to have declined recently. On several occasions my mother has been left in her nightie, soiled and with her teeth missing. The staff had tried to get her to change but she had refused. But they should have a plan for each resident with ways that they can use to persuade them or as I did yesterday just get a wheel chair and away you go.

My father;s cousin has been a resident of River Court for six months. During this time I have noticed how kind and caring the staff have been to him, who is not always an easy man to look after. The only time things went wrong was when he was taken outside for the fete. It was a cold day, although sunny, and his wife, found him outside very cold and miserable. He was sitting in a wheelchair and wanted to be back in bed. I did not see this myself, but his wife told me about it. I like River Court and I am pleased that my father'c cousin is with you. Thank you all very much.

Clothes changed only when wet. Very poor staffing levels for a unit that has 30 clients, staff overworked.

The care home is doing the best that it can on limited staff, but I felt that some of the communal areas were in need of a deep clean and tidy up. Some of the food (so I have been told) is sometimes tough (meat etc.) or overcooked and dry.

My brother has had Parkinson's disease for close on fifteen years. He is quite happy at River Court but is now in a stage where he needs quite a lot of attention and gets rather confused. The staff look after him well and he enjoys the activities. He must like the food as he has tended to put on weight!

My mother has resided at River Court Residential & Nursing Home for about 8 months. In this time her care has been first class. The staff are always friendly and very efficient. We, as a family are very happy with everything about this home.

When a family finds themselves in need of a nursing home, it is a very emotional time. At the onset, I could not imaging leaving my father in anyone else's long term care. My mother felt exactly the same. Each family will have its own set of needs. River Court have exceeded our expectations. My father being a resident for almost three years. The staff are excellent and have almost become extended family and have provided the "home" that proved necessary for dad, a Parkinson's sufferer since 2002. Thank you to all involved in this care.

My sister has been in River Court Residential & Nursing Home for almost 3 years. We are happy with the service she and myself receive, she is well cared for and wants for nothing apart from wanting to come home (which is impossible). The staff are excellent.

We have no problems with River Court and were pleased to move our Uncle there. Our father has previously been at River Court and received good care up until his death.

My sister has received excellent care in the past 2½ years. Her every need has been met and when needed medical attention has been called promptly. Whenever this happens we are always informed. When visiting I find the staff friendly and approachable and their interaction with residents is understanding and compassionate. This is very re-assuring for relatives in a unit for those with dementia. They carry out a very difficult task professionally and with great care.

My mum has been a resident at this home for over eight years in that time I have visited at various times and days. I have always found the home to be well staffed clean and my mum, depending on the time of day/evening up and dressed, well fed, wearing glasses and false teeth. As she was not capable of putting them on/in herself. I have to thank the caring staff, who when she recently passed they were very helpful and supportive.