River Court Care Home

I think my father is being looked after very well. My mother and I are very happy also my cousin who lives in Lincolnshire. We couldn't ask for a better place. We thank the carers a lot.

River Court Care Home clean and comfortable. Staff are very friendly and appear always with kindness and respect. I am happy with the care I receive.

I like the staff and the place, service.

My mother was in Chess House at River Court. I found my mother was looked after extremely well and she was treated with respect and dignity at all times, nothing was too much trouble for the staff. The staff also looked after us as a family, making sure that at times we were aware of my mum's condition and what would be happening. Mum was kept pain free and comfortable right up to the end of her life. I would like to say a very big thank you to everyone that looked after my mum and us as a family. Thank you.

Altogether satisfactory.

Staff are always friendly and caring but since they have been taken over, I have found on several occasions that residents are left in the day room with no staff around. I have walked all around and seen staff attending to individual residents in their rooms, but feel that at least one member of staff should be in the day room at all times. I do not blame this on the staff whatsoever, but feel the company should employ more staff. I emphasise that I have NO complaints re staff.

River Court Home is clean and comfortable, the rooms are bright and welcoming. The staff are friendly and appear to treat the residents with kindness and respect.

My mother is cared for in a compassionate way with lots of patience and understanding.

My sister and I both find the care home very good. We do find the washing not so good especially white items, they seem to go grey very quickly. We think the food, on the whole, is very good, but it would be nice if they had some little treats, such as chocolate, sweets, crisps and chocolate biscuits. There are occasions when we visit we can see our mum hasn't had her hair combed, also they seem to put the same clothes on her, when she has many clothes to wear, but on the whole things are quite good.

I am very happy with the care my husband is getting. All the staff very helpful. I am kept up to date with everything regarding him. All questions I ask are always answered best possible.

My dad is very happy here, that is all I was worried about when he came. He is looked after very well.

My mother is happy and settled in River Court Care Home. I find the staff helpful when I ask any questions about my mothers care. I have phoned the unit and have had good feedback from the staff when I have any concerns about her. They have often phoned back to keep me up to date on my mother.

The family were always welcome any time and mum was taken care of like she was their own.

My mother presently resides in Hampermill Unit, where we visit very frequently. I am always extremely impressed the professionalism, cheerfulness and compassion of all the caring staff and nursing staff who are inevitably confronted with all manner of situations be they ones of companionship to the ones of emergency nature. The care home was completely refurbished last year and the staff dealt with the inconveniences of this sort of operation in a very calm and controlled way. I would thoroughly recommend River Court Care Home to anyone considering either short-term or long-term care.

Our family would definitely recommend any families seeking a care home for a loved one.

The Admin Team is friendly and efficient and as 'first contact' do a brilliant job creating a welcoming atmosphere.

A refurbishment is going on at the moment, so not easy for the staff or residents as disruption to routine causes problems, but it is much needed in areas.

Very happy that Mum is safe and being cared for. The staff couldn't do more. Mum loves the food which is generally very good and there's always a cup of tea available. I take my hat off to the staff who have an unenviable job but do it with a smile on their face.

My sister only resided at Rivercourt for approximately 2 weeks before passing away but throughout this time, I found the staff very caring, and totally devoted to their residents. Treatment to me and my family was exceptional.

The home is light and bright and sunny. the lounge is well designed and staff can keep constant observation. the bedrooms are light and airy with adequate space. The staff are friendly and helpful and any issues are dealt with immediately if possible. My husband has been in the home for 4 years and they have kept him alive on many occasions. Nothing is perfect but I would recommend it very highly, especially as I visit nearly every day so is a second home for me too! The gardens are well kept and accessible and the home is easy to reach. Sometimes there does not seem to be enough staff especially at weekends and I think relatives need to constantly check on events.