River Court Care Home

Explorer Drive, Watford WD18 6TQ
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9.7 114 Reviews
  • River Court Care Home, Watford
Offering residential, nursing and dementia care in a purpose built setting, River Court is a friendly and welcoming care home conveniently nestled in a residential area in Watford.

Recently refurbished, residents of River Court Care Home benefit from comfortable sitting rooms, well equipped en suite bedrooms and a cosy conservatory. The cinema, hobby room and hair salon also offer different options to keep residents engaged and enjoying life whilst the landscaped garden is the perfect place to enjoy the warmer weather.

The lovely dining areas also offer a space where residents can relax and enjoy an intimate dining experience with family and friends, with the catering team working hard to make mealtimes a sociable and stimulating part of each day.

The professional care team is on hand to help you or your loved one settle into life at River Court. By getting to know each individual resident, they take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1533

These prices are only a guideline, please contact River Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Cecilia Kassanga (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (120)

River Court Care Home Reviews (114)

9.7

River Court Care Home has a Review Score of 9.7 (9.667) out of 10, based on 19 reviews in the last 2 years.
Over all time River Court Care Home has 114 reviews.

Overall Experience
  • 75
  • 30
  • 7
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  • 2
Date Published
  • 114
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  • 19
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Reviewer Connection to River Court Care Home
  • 50
  • 19
  • 16
  • 5
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  • 2
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  • 2
  • 1
  • 1
  • 1
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Total of 114, showing 1-20
Review from N P (Nephew of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They look after my uncle very well.
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Review from J R (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amazing day, staff, one in particular, very attentive, gets to know her clients. Could not fault her at all.
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Review from M C (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
River Court is a beautiful home with loving and caring staff. My mum gets taken on lots of day trips and gets to socialise within the community.
The food is tasty and well presented. My mum is happy at River Court.
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Review from T M (Daughter of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Gillian G (Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here 5 years. Came during covid lockdown due to complications with covid left me unable to put pressure on foot for 6 months, after which I could not walk. I find the care received here exemplary, nothing is too much trouble from nurses, care staff, activities staff, laundry and cleaning
and kitchen staff. They are all kind and helpful, my personal care is well looked after. If something I won't eat on the menu, chef will make alternative. I would highly recommend River Court for short or long term care.
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Review from J F (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and carers in Hampermill go above and beyond. The care they give to the residents is second to none.
My dad was always clean, happy, well fed and entertained by the carers and staff.
They were all very friendly to us as a family and I felt confident that when we weren't there, he was being
very well looked after. Thank you to all the Hampermill staff.
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Review from Lesley D (Daughter-in-law of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one they supported us and my mother with great care and compassion. This made a huge difference at a very sad time for all of us. We would like to take this opportunity to say thank you to the whole team for the care and love they provided.
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Review from Sharon H (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been very well looked after in River Court Care Home for nearly 2 years. In that time my mother has been treated with dignity and respect. The staff are always friendly and helpful even though they are always busy and sometimes faced with difficult challenges. I have only ever witnessed
Kindness and compassion. My father sister and I feel Mum is in safe hands.
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Review from C M (Daughter of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care of my mother. Nothing too much trouble and the staff amazing. Everything you would expect for 5* care. My family are so grateful to River Court Care Home, especially the team Chess House.
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Review from S R (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home. Lovely room - clean. Kind, thoughtful staff. Welcoming staff - all staff are fantastic. Care is wonderful.
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Review from Kim C (Daughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to give a huge thank you to all the staff at Hampermill Unit, Rivercourt Care Home, for the patience, kindness, dignity, and love they showed to my mum who was resident there for nearly 18 months. As a family, we were always given such a lovely welcome. The unit
is spotless, my mum's room was always immaculate. There are so many people who make this place such a nice home, the Matron, the nurses, carers, cleaners, laundry, catering, all doing such a difficult job to such a high standard, with humility, love and respect. I can never thank them enough. Sadly my mum has now passed away, looked after right to the end by these wonderful people. Thank you and we will miss you all.
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Review from Paula S (Niece of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to all the staff at Hampermill House Dementia Unit.
My wonderful uncle was a resident here for over 2 years and was looked after so very well by everyone. They cared for him with kindness and patience in abundance.
They also supported both my auntie and myself during his lengthy stay
and most especially at the end. Nothing was ever too much trouble and they do a very difficult job with a smile on their faces.
I have nothing but admiration and thanks for all of the staff - nurses, carers, cleaners, caterers, laundry etc.
Thank you from the bottom of my heart.
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Review from P H (Wife of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family were very happy and satisfied with the care given to my husband. All the staff did their best to make him feel secure and happy and made us as a family feel welcomed and included.
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Review from Kim M (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so very pleased my mum has comes to River Court. Every member of staff is kind and considerate of my mum's needs. She is even joining in with the exercises. The activities team are lovely and she enjoys the activities that she has done.
Overall, I can't thank them enough.
Looking forward to
Christmas at the home.
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Review from Kath T (Sister-in-law of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was very helpful at Gade House. I can see that my sister-in-law is being well looked after. Thank you.
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Review from Sally B (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so kind and caring. They go above and beyond to make sure Mum and Dad are safe and happy.
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Review from Maureen R (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for just over a year now. She is very much at home. We know she is being looked after, and so have no worries. She gets on with the staff and has made friends here.
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Review from Pete S (Son-in-law of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
River Court is an excellent facility!
On every occasion, the staff are so friendly, supportive and caring. The facilities are clean and fresh and provide excellent stimulation. I am satisfied, completely, that my mother-in-law is receiving excellent care.
All staff are professional and a credit
to the home.
Activities provided are superb and undertaken by staff, who are happy and enthusiastic.
Thank you for all you are doing.
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Review from G K (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 87-year-old mum is in River Court Care Home, Hampermill House. She has dementia and is very frail and not very mobile - but she has a wonderful heart and personality, and your outstanding unit manager and all the staff at Hampermill House have given her the best care I could have hoped for. Mum is
doing so much better, and all your staff have kept her comfortable, clean and very cared for.
They are all polite and respectful and treat Mum in an incredibly kind manner - their professionalism really shines.
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Review from Karen W (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
River Court Care Home care for our father during the final two years of his life. I was a frequent visitor, I always saw staff who displayed kindness and care to all the residents. Our father received excellent care, always clean and tidy.
Thank you River Court, our dad could not have been in safer
hands.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for River Court Care Home is calculated as follows: ( (198 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 224 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.792 Points relating to the number of positive Reviews for River Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 19 Positive Reviews ÷ 24 = 0.792
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Cecilia

Cecilia Kassanga

Job Title: Home Manager

As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”


“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”


When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.


Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.


Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”

Frequently Asked Questions about River Court Care Home

What types of Care is River Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does River Court Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at River Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is River Court Care Home to the centre of Watford?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact River Court Care Home to verify any information. View our terms and conditions. River Court Care Home has an Enhanced Service - more info.