River Court Care Home

Explorer Drive, Watford WD18 6TQ
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9.8 120 Reviews
  • River Court Care Home, Watford
Offering residential, nursing and dementia care in a purpose built setting, River Court is a friendly and welcoming care home conveniently nestled in a residential area in Watford.

Recently refurbished, residents of River Court Care Home benefit from comfortable sitting rooms, well equipped en suite bedrooms and a cosy conservatory. The cinema, hobby room and hair salon also offer different options to keep residents engaged and enjoying life whilst the landscaped garden is the perfect place to enjoy the warmer weather.

The lovely dining areas also offer a space where residents can relax and enjoy an intimate dining experience with family and friends, with the catering team working hard to make mealtimes a sociable and stimulating part of each day.

The professional care team is on hand to help you or your loved one settle into life at River Court. By getting to know each individual resident, they take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.
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Care Provided by River Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1533

These prices are only a guideline, please contact River Court Care Home to find out the exact price for your requirements.

Contact River Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact River Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Cecilia Kassanga (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (120)

River Court Care Home Reviews (120)

9.8

River Court Care Home has a Review Score of 9.8 (9.848) out of 10, based on 24 reviews in the last 2 years.
Over all time River Court Care Home has 120 reviews.

Overall Experience
  • 81
  • 30
  • 7
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Date Published
  • 120
  • 12
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  • 24
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Reviewer Connection to River Court Care Home
  • 52
  • 19
  • 16
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 120, showing 21-40
Review from Kath T (Sister-in-law of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was very helpful at Gade House. I can see that my sister-in-law is being well looked after. Thank you.
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Review from Sally B (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so kind and caring. They go above and beyond to make sure Mum and Dad are safe and happy.
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Review from Maureen R (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for just over a year now. She is very much at home. We know she is being looked after, and so have no worries. She gets on with the staff and has made friends here.
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Review from Pete S (Son-in-law of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
River Court is an excellent facility!
On every occasion, the staff are so friendly, supportive and caring. The facilities are clean and fresh and provide excellent stimulation. I am satisfied, completely, that my mother-in-law is receiving excellent care.
All staff are professional and a credit
to the home.
Activities provided are superb and undertaken by staff, who are happy and enthusiastic.
Thank you for all you are doing.
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Review from G K (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 87-year-old mum is in River Court Care Home, Hampermill House. She has dementia and is very frail and not very mobile - but she has a wonderful heart and personality, and your outstanding unit manager and all the staff at Hampermill House have given her the best care I could have hoped for. Mum is
doing so much better, and all your staff have kept her comfortable, clean and very cared for.
They are all polite and respectful and treat Mum in an incredibly kind manner - their professionalism really shines.
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Review from Karen W (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
River Court Care Home care for our father during the final two years of his life. I was a frequent visitor, I always saw staff who displayed kindness and care to all the residents. Our father received excellent care, always clean and tidy.
Thank you River Court, our dad could not have been in safer
hands.
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Review from L A (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To all the staff involved with Grandad, I want to thank you for all that you have done for him. My dad has been my dad, my business partner, and I had the honour of being his carer for ten years. Not always easy, particularly just before my dad came to you. My mum and I were brought to our knees trying
to help my dad on his decline, you as individuals have saved our lives as we were bewildered by the dramatic twists of Alzheimer's. You took over the care of the most precious person in me and my family's lives and you loved and cared for Grandad as though he were your own. For that, we will be forever indebted to you. With my hand on my heart, I thank you all for the love, kindness and support that you have given my dad and my family. Thank you.
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Review from M B (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
River Court Care Home is a clean, comfortable and welcoming environment. Our mother is given very good care and is treated with dignity and kindness. Every single member of staff is extremely friendly and approachable. Thank you.
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Review from Anne W (Stepdaughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has settled due to the consistent, expert, kind and respectful approach of thoughtful, gentle care staff led by a competent, wise unit manager. Communication from staff is open, transparent and helpful.
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Review from Claire K (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is ever too much trouble for River Court and its staff and managers. My mum is now a permanent resident; she is very happy here. The care home is clean, friendly and has a very nice atmosphere. The managers and staff always go out of their way to ensure my mum is happy, from her well-being to
her favourite food etc. She feels safe.
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Review from Karen C (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very helpful and try to engage all residents.
Activities are organised on a regular basis.
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Review from Paul B (Son of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was in need of palliative care and moved to River Court Care Home from hospital, where conditions were very poor. The change experienced in my father's care in his final few weeks was significant. The room allocated was bright and sunny; he was treated with respect, freshly washed and shaved
every day and dressed in clean clothes. The staff were all very caring and the management was diligent. Since I live in Australia and could not return to the UK so soon, the care home manager registered the death certificate on my behalf - this was very much appreciated. I have no hesitation in recommending this facility.
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Review from June M (Daughter of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was in respite for five weeks before moving to permanent care. We were extremely impressed with River Court. Mum was in the dementia unit and we found all staff friendly and very helpful. They really looked after Mum very well. I would have no hesitation in recommending this care home. Thank
you.
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Review from M R (Daughter of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad arrived at the care home from hospital in a frail condition. Due to the care he received at Hampermill House he improved which meant that we had longer with him. The staff treated him kindly and with dignity at all times, right up until the end of his life. The staff were always very helpful
whenever we visited and always answered any questions that we had. I would like to thank the staff at HampermillHouse for the care that they gave my dad while he was there.
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Review from Alan D (Son-in-law of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff is exceedingly kind, caring and polite. My mother-in-law feels safe and secure all the time. This is a great help to her and her relatives. Everyone has a smile and a warm greeting when we visit.
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Review from Joanna R (Wife of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bright rooms. Friendly staff, doing a difficult job very well. The atmosphere is always jolly, and the staff always smile and have time to talk to you. He is always full of compliments for the carers looking after him, and they never fail to cheer him up if he's feeling down. Thank you, River Court
staff!
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Review from Alicia F (Friend of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle Giovanni lives at River Court Care Home. During my stay in London, I was able to observe the care, respect and good service that he receive. All the staff are attentive to his food tastes and his particular characteristics. They facilitate communication with his loved ones encouraging him to
make it happen. The visitors are cordially received. Upon entering we feel that he is in a warm human environment. I return to my country with the peace of mind that my uncle is with people who, in addition to knowing how to do their job, put love into their task of care. Thanks to each and every one.
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Review from Mandy M (Daughter of Resident) published on 29 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for six months now.
Mum was adamant she would not go into care and this was an issue that became one of high risks!
This was a distressing time for mum and the family, wanting the best for mum, within her choices but knowing her being safe was the priority!
Mum came
to River Court ( Gade House) for rehabilitation from hospital but ended up needing to stay in care.
When choosing a care home to move on to, mum wanted to stay.
Making the choice herself. Saying " I am happy here. We laugh all the time and they are my friends!"
This comment was in regard to the care team, as a whole.
As a family, to hear mum being happy in a care setting, after such a struggle to get to this point, was just wonderful!
We are so grateful for the continued level of care to mum and her reassuring comments about how lovely the care team are to her.
We are eternally grateful for the kindness and support of mum with the inclusion of us, within care matters.
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Review from Nigel D (Son of Resident) published on 7 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looked after my dad for about 4-weeks after a TIA and fractured pelvis; he was in a lot of pain
when he arrived.
Cannot fault the home, really looked after my dad, and the staff were amazing.
Thank you so much.
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Review from Antoinette B (Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed in River Court Care Home Watford from the 14th December 2021 to Jan 2022. I am 86 years old and mobile. I found the staff here from the cleaners to medical nurses so friendly helpful and kind - an old-fashioned world for an old-fashioned grace. You will be well cared for here.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for River Court Care Home is calculated as follows: ( (242 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 282 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for River Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Cecilia

Cecilia Kassanga

Job Title: Home Manager

As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”


“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”


When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.


Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.


Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact River Court Care Home to verify any information. View our terms and conditions. River Court Care Home has an Enhanced Service - more info.