River Court Care Home

Explorer Drive, Watford WD18 6TQ
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9.8 125 Reviews
  • River Court Care Home, Watford
Offering residential, nursing and dementia care in a purpose built setting, River Court is a friendly and welcoming care home conveniently nestled in a residential area in Watford.

Recently refurbished, residents of River Court Care Home benefit from comfortable sitting rooms, well equipped en suite bedrooms and a cosy conservatory. The cinema, hobby room and hair salon also offer different options to keep residents engaged and enjoying life whilst the landscaped garden is the perfect place to enjoy the warmer weather.

The lovely dining areas also offer a space where residents can relax and enjoy an intimate dining experience with family and friends, with the catering team working hard to make mealtimes a sociable and stimulating part of each day.

The professional care team is on hand to help you or your loved one settle into life at River Court. By getting to know each individual resident, they take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.
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Care Provided by River Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1633
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1796
  • RESPITE Self-Funded Residential Dementia Care: from £1925

These prices are only a guideline, please contact River Court Care Home to find out the exact price for your requirements.

Contact River Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact River Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cecilia Kassanga (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (120)

River Court Care Home Reviews (125)

9.8

River Court Care Home has a Review Score of 9.8 (9.833) out of 10, based on 24 reviews in the last 2 years.
Over all time River Court Care Home has 125 reviews.

Overall Experience
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Date Published
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Reviewer Connection to River Court Care Home
  • 53
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Total of 125, showing 81-100
Review from Carol B (Great-granddaughter of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank all the staff at the home who cared for my Nan at the end of her life, they made her as comfortable as possible and the staff were very pleasant.
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Review from L S (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experiences have been very positive. Both of our parents are residents and are very well cared for. Both are also very contented and happy.
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Review from Pauline H (Daughter of Resident) published on 13 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this home.
My mum is being looked after so well. Even when I phone the home day or night to check on mum, they are so polite and inform me of mums condition.
Well done River Court, you can pat yourself on the back.
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Review from Susanna P (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care home, staff are amazing. The Valentines Day party was wonderful.
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Review from Sue R (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant surroundings, room clean and adequate. Staff very good and friendly. Care also very good considerating my relation's needs. Food varied and appear good with choices at every meal time. Unit manager and care home manager very approachable. Very impressed recently with entertainment regarding
local history of the area.
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Review from Karen D (Wife of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoys the activities, especially the bingo and quizzes. The activities gentleman in Chess House is brilliant. He engages the residents, is very caring and always helpful.
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Review from L N (Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, without exception, have been warm, respectful, polite and very helpful.
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Review from N G (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for nearly 2 years. She has improved so much. She loves it here. She is always clean and tidy. The home is spotless. Her room is spotless and they look after her so well. She has put on weight and walks well with her new zimmer frame.
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Review from J A (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. Nice clean rooms and facilities. Food is very good.
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Review from Nora G (Sister of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff pleasant and caring, always willing to assist. A good place to be looked after.
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Review from Siva N (Son of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single member of staff, from cleaning, catering, care to nursing management have been excellent in taking care of my 95 year old father. They are charming and obliging to requests and are willing to go that extra mile.
A * performance!
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Review from S B (Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Activities have improved a lot.
Just need more trips out.
Reply from Clare Sheehan, Careline Advisor at River Court Care HomeThank you for your feedback. We are pleased that you have seen the improvement in activities, which are now provided seven days a week with activity allocation sheets printed and distributed well in advance. Due to the extreme weather conditions, we had to cancel some planned trips, but have recently started taking Residents outside for Cafe mornings, Shopping, Wheelchair/ Walk rounds etc. We are also arranging regular Resident’s meeting to take into account views and preferences for the type of activities. We are currently recruiting activity staff to provide cover for holiday and sickness periods.
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Review from Malcolm S (Husband of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff, nurses, carers etc are all kind, caring and willing to oblige at any time.
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Review from P M (Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been at River Court for over a year now. I am settled into my routine of daily life.
I have had no problems with staff.
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Review from Linda R (Daughter of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think my father is being looked after very well. My mother and I are very happy also my cousin who lives in Lincolnshire. We couldn't ask for a better place. We thank the carers a lot.
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Review from L H (Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
River Court Care Home clean and comfortable. Staff are very friendly and appear always with kindness and respect. I am happy with the care I receive.
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Review from R F (Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the staff and the place, service.
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Review from T G (Daughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Chess House at River Court. I found my mother was looked after extremely well and she was treated with respect and dignity at all times, nothing was too much trouble for the staff. The staff also looked after us as a family, making sure that at times we were aware of my mum's condition
and what would be happening. Mum was kept pain free and comfortable right up to the end of her life. I would like to say a very big thank you to everyone that looked after my mum and us as a family. Thank you.
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Review from Dudley W (Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Altogether satisfactory.
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Review from Anne G (Friend of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly and caring but since they have been taken over, I have found on several occasions that residents are left in the day room with no staff around. I have walked all around and seen staff attending to individual residents in their rooms, but feel that at least one member of staff
should be in the day room at all times. I do not blame this on the staff whatsoever, but feel the company should employ more staff. I emphasise that I have NO complaints re staff.
Reply from Clare Sheehan, Careline Advisor at River Court Care HomeThank you for your comments. I am very sorry that there appeared to be no staff in the lounge on the day you visited. I have addressed your concerns with every unit manager to reiterate the need for an allocated staff member to look after Residents in the communal area. Staff allocation will continue to be monitored on an ongoing basis.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for River Court Care Home is calculated as follows: ( (241 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 282 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for River Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Cecilia

Cecilia Kassanga

Job Title: Home Manager

As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”


“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”


When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.


Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.


Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”

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