River Court Care Home

Explorer Drive, Watford WD18 6TQ
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9.7 114 Reviews
  • River Court Care Home, Watford
Offering residential, nursing and dementia care in a purpose built setting, River Court is a friendly and welcoming care home conveniently nestled in a residential area in Watford.

Recently refurbished, residents of River Court Care Home benefit from comfortable sitting rooms, well equipped en suite bedrooms and a cosy conservatory. The cinema, hobby room and hair salon also offer different options to keep residents engaged and enjoying life whilst the landscaped garden is the perfect place to enjoy the warmer weather.

The lovely dining areas also offer a space where residents can relax and enjoy an intimate dining experience with family and friends, with the catering team working hard to make mealtimes a sociable and stimulating part of each day.

The professional care team is on hand to help you or your loved one settle into life at River Court. By getting to know each individual resident, they take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1533

These prices are only a guideline, please contact River Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Cecilia Kassanga (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (120)

River Court Care Home Reviews (114)

9.7

River Court Care Home has a Review Score of 9.7 (9.667) out of 10, based on 19 reviews in the last 2 years.
Over all time River Court Care Home has 114 reviews.

Overall Experience
  • 75
  • 30
  • 7
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  • 2
Date Published
  • 114
  • 6
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  • 19
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Reviewer Connection to River Court Care Home
  • 50
  • 19
  • 16
  • 5
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  • 2
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 114, showing 81-100
Review from S B (Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Activities have improved a lot.
Just need more trips out.
Reply from Clare Sheehan, Careline Advisor at River Court Care Home

Thank you for your feedback. We are pleased that you have seen the improvement in activities, which are now provided seven days a week with activity allocation sheets printed and distributed well in advance. Due to the extreme weather conditions, we had to cancel some planned trips, but have recently started taking Residents outside for Cafe mornings, Shopping, Wheelchair/ Walk rounds etc. We are also arranging regular Resident’s meeting to take into account views and preferences for the type of activities. We are currently recruiting activity staff to provide cover for holiday and sickness periods.

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Review from Malcolm S (Husband of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff, nurses, carers etc are all kind, caring and willing to oblige at any time.
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Review from P M (Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been at River Court for over a year now. I am settled into my routine of daily life.
I have had no problems with staff.
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Review from Linda R (Daughter of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think my father is being looked after very well. My mother and I are very happy also my cousin who lives in Lincolnshire. We couldn't ask for a better place. We thank the carers a lot.
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Review from L H (Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
River Court Care Home clean and comfortable. Staff are very friendly and appear always with kindness and respect. I am happy with the care I receive.
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Review from R F (Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the staff and the place, service.
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Review from T G (Daughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Chess House at River Court. I found my mother was looked after extremely well and she was treated with respect and dignity at all times, nothing was too much trouble for the staff. The staff also looked after us as a family, making sure that at times we were aware of my mum's condition
and what would be happening. Mum was kept pain free and comfortable right up to the end of her life. I would like to say a very big thank you to everyone that looked after my mum and us as a family. Thank you.
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Review from Dudley W (Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Altogether satisfactory.
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Review from Anne G (Friend of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly and caring but since they have been taken over, I have found on several occasions that residents are left in the day room with no staff around. I have walked all around and seen staff attending to individual residents in their rooms, but feel that at least one member of staff
should be in the day room at all times. I do not blame this on the staff whatsoever, but feel the company should employ more staff. I emphasise that I have NO complaints re staff.
Reply from Clare Sheehan, Careline Advisor at River Court Care Home

Thank you for your comments. I am very sorry that there appeared to be no staff in the lounge on the day you visited. I have addressed your concerns with every unit manager to reiterate the need for an allocated staff member to look after Residents in the communal area. Staff allocation will continue to be monitored on an ongoing basis.

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Review from Jane M (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
River Court Home is clean and comfortable, the rooms are bright and welcoming. The staff are friendly and appear to treat the residents with kindness and respect.
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Review from Angeline P (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother is cared for in a compassionate way with lots of patience and understanding.
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Review from Rosemarie F (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and I both find the care home very good. We do find the washing not so good especially white items, they seem to go grey very quickly. We think the food, on the whole, is very good, but it would be nice if they had some little treats, such as chocolate, sweets, crisps and chocolate biscuits.
There are occasions when we visit we can see our mum hasn't had her hair combed, also they seem to put the same clothes on her, when she has many clothes to wear, but on the whole things are quite good.
Reply from Clare Sheehan, Care Advisor at River Court Care Home

Thank you for your kind comments regarding the Home overall. HC-One has its own unique detergent products and chemicals for washing and laundry. The supplier visited the Home to discuss products and provide adequate training to staff which will hopefully address your concern. We sincerely apologise for the inconvenience caused. Kitchen staff have been requested to increase supplies of snacks and chocolate treats in all our units. We apologise that your mother was given the same clothing to wear and looked unkempt when you visited. This has been raised with the team who will continue to monitor to ensure all our Residents are well looked after.

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Review from Sheila M (Wife of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband is getting. All the staff very helpful. I am kept up to date with everything regarding him. All questions I ask are always answered best possible.
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Review from Thomas M (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very happy here, that is all I was worried about when he came. He is looked after very well.
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Review from Joan A (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is happy and settled in River Court Care Home. I find the staff helpful when I ask any questions about my mothers care. I have phoned the unit and have had good feedback from the staff when I have any concerns about her. They have often phoned back to keep me up to date on my mother.
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Review from V S (Daughter of Resident) published on 27 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at the home were fantastic in every way
Kind, caring, sympathetic to my mother's needs especially towards the end.
Consideration at all times and also with my family.
The family were always welcome any time and mum was taken care of like she was their own.
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Review from Ros (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother presently resides in Hampermill Unit, where we visit very frequently. I am always extremely impressed the professionalism, cheerfulness and compassion of all the caring staff and nursing staff who are inevitably confronted with all manner of situations be they ones of companionship to the
ones of emergency nature. The care home was completely refurbished last year and the staff dealt with the inconveniences of this sort of operation in a very calm and controlled way. I would thoroughly recommend River Court Care Home to anyone considering either short-term or long-term care.
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Review from Julie (Daughter of Resident) published on 13 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was in Rivercourt for only a relatively short time but the care and attention he received was excellent. Nothing was too much trouble for the any of the carers to offer help when asked. We will be forever grateful for the attention he received and hope he felt the same although suffering from
Dementia. With his activeness, he had a smile on his face to the end so I'm sure he did.
The home had been refurbished when dad joined being very presentable and clean with new decor and furniture.
Our family would definitely recommend any families seeking a care home for a loved one.
Reply from Jayne Duck, Customer Services Administrator at River Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Bozena M (Daughter of Resident) published on 7 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hampermill Unit of River Court are amazing. Although my mother speaks English, her Dementia has caused her to revert to her 1st language Polish. At times her behaviour can be challenging but staff have learned key words/phrases in order to communicate with her.
My mother is treated with
dignity and affection and I always have total confidence in staff's ability to care for her physically, emotionally and medically.
The managers at Hampermill are extremely efficient and communicate promptly medical or well-being concerns. Records are kept up to date.
The senior leadership team is accessible and members know each resident personally.
The open door policy operates efficiently.
The Admin Team is friendly and efficient and as 'first contact' do a brilliant job creating a welcoming atmosphere.
Reply from Jayne Duck, Customer Services Administrator at River Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Joy L (Daughter of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall my mum is well cared for, sometimes there is not enough staff per residents, as they age they obviously need more. I am there 4/5days a week and help with my mum's personal hygiene. As my mum is now 99years she needs more help doing simple things.
A refurbishment is going on at the moment,
so not easy for the staff or residents as disruption to routine causes problems, but it is much needed in areas.
Reply from Simone Berkeley, Customer Service Advisor at River Court Care Home

Thank you for your review, we appreciate your feedback. We will discuss your feedback with the home’s manager to help them continually improve their service.


The Bupa Customer Care Team.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for River Court Care Home is calculated as follows: ( (198 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 224 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.792 Points relating to the number of positive Reviews for River Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 19 Positive Reviews ÷ 24 = 0.792
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Cecilia

Cecilia Kassanga

Job Title: Home Manager

As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”


“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”


When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.


Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.


Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact River Court Care Home to verify any information. View our terms and conditions. River Court Care Home has an Enhanced Service - more info.