River Court Care Home

Explorer Drive, Watford WD18 6TQ
Review Us
9.8 125 Reviews
  • River Court Care Home, Watford
Offering residential, nursing and dementia care in a purpose built setting, River Court is a friendly and welcoming care home conveniently nestled in a residential area in Watford.

Recently refurbished, residents of River Court Care Home benefit from comfortable sitting rooms, well equipped en suite bedrooms and a cosy conservatory. The cinema, hobby room and hair salon also offer different options to keep residents engaged and enjoying life whilst the landscaped garden is the perfect place to enjoy the warmer weather.

The lovely dining areas also offer a space where residents can relax and enjoy an intimate dining experience with family and friends, with the catering team working hard to make mealtimes a sociable and stimulating part of each day.

The professional care team is on hand to help you or your loved one settle into life at River Court. By getting to know each individual resident, they take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.
Show River Court Care Home on the Map

Care Provided by River Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1633
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1796
  • RESPITE Self-Funded Residential Dementia Care: from £1925

These prices are only a guideline, please contact River Court Care Home to find out the exact price for your requirements.

Contact River Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact River Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cecilia Kassanga (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (120)

River Court Care Home Reviews (125)

9.8

River Court Care Home has a Review Score of 9.8 (9.833) out of 10, based on 24 reviews in the last 2 years.
Over all time River Court Care Home has 125 reviews.

Overall Experience
  • 84
  • 32
  • 7
  • 0
  • 2
Date Published
  • 125
  • 15
  • 17
  • 24
  • 101
Reviewer Connection to River Court Care Home
  • 53
  • 19
  • 18
  • 6
  • 6
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 125, showing 41-60
Review from Joanna R (Wife of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bright rooms. Friendly staff, doing a difficult job very well. The atmosphere is always jolly, and the staff always smile and have time to talk to you. He is always full of compliments for the carers looking after him, and they never fail to cheer him up if he's feeling down. Thank you, River Court
staff!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alicia F (Friend of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle Giovanni lives at River Court Care Home. During my stay in London, I was able to observe the care, respect and good service that he receive. All the staff are attentive to his food tastes and his particular characteristics. They facilitate communication with his loved ones encouraging him to
make it happen. The visitors are cordially received. Upon entering we feel that he is in a warm human environment. I return to my country with the peace of mind that my uncle is with people who, in addition to knowing how to do their job, put love into their task of care. Thanks to each and every one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy M (Daughter of Resident) published on 29 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for six months now.
Mum was adamant she would not go into care and this was an issue that became one of high risks!
This was a distressing time for mum and the family, wanting the best for mum, within her choices but knowing her being safe was the priority!
Mum came
to River Court ( Gade House) for rehabilitation from hospital but ended up needing to stay in care.
When choosing a care home to move on to, mum wanted to stay.
Making the choice herself. Saying " I am happy here. We laugh all the time and they are my friends!"
This comment was in regard to the care team, as a whole.
As a family, to hear mum being happy in a care setting, after such a struggle to get to this point, was just wonderful!
We are so grateful for the continued level of care to mum and her reassuring comments about how lovely the care team are to her.
We are eternally grateful for the kindness and support of mum with the inclusion of us, within care matters.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nigel D (Son of Resident) published on 7 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looked after my dad for about 4-weeks after a TIA and fractured pelvis; he was in a lot of pain
when he arrived.
Cannot fault the home, really looked after my dad, and the staff were amazing.
Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Antoinette B (Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed in River Court Care Home Watford from the 14th December 2021 to Jan 2022. I am 86 years old and mobile. I found the staff here from the cleaners to medical nurses so friendly helpful and kind - an old-fashioned world for an old-fashioned grace. You will be well cared for here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely disgraceful attitude and treatment from the care staff here.
The management are never available when you need to speak to them and they do not return calls.
I never once spoke to a care staff worker on my mum's "ward" who had even just a minimal grasp of basic Spoken English.
Phone calls
were dropped or mishandled, messages to my mum were not relayed, I could hear screaming in the background of phone calls repeatedly when trying to call my mum.
I would 100% recommend nobody to place their loved ones in the "care" of this business... which seems clearly to be just that... business... and not care.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at River Court Care HomeThank you for your review. I am sorry to hear of your concerns raised regarding River Court. As the Area Director I would welcome the opportunity to discuss these further with you. Please feel free to contact me via the support office on 01325 351100.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan B (Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Last month, we held a lovely party here at my request to celebrate a letter from Her Majesty the Queen expressing gratitude and appreciation for a poem and condolences which I wrote following the death of the late Duke of Edinburgh. Staff and residents here were a wonderful audience for my speech at
the party, and I am so grateful to all concerned. My gratitude must also flow to River Court for attending to my need so well during a recent attack of Covid-19.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from joyce s (Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum came to you from hospital and was very confused. A few days into her stay, she settled down and got back to her baseline. I visited her when I was allowed and thought her room was lovely, with a view over the garden and a tv that she could sit and watch. I felt the food was a bit samey and really
needs to be reviewed. More fresh foods. The staff in Chess were kind and caring, a really nice atmosphere and I was a bit sad when mum left, so thank you very much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K G (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding a care home for a loved one is extremely hard especially with Covid on top as well. We have always been well informed about everything that is going on and kept in the communication loop. Our dad has settled in well and the care is exemplary.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sara H (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved to River Court in September 2020. We could not be happier with the care that our dad is receiving. He has settled in well and is happy. After a very difficult time, our minds are now at rest and this was the correct decision for Dad. The staff and management are very helpful and give Dad
exceptional care. I would not hesitate to recommend River Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here. Everyone is helpful. I am safe and comfortable here. Staff are very kind and respectful. Nice place to live when you're not able to do things on your own.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole B (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I were upset to have, to have made a decision for our mother to go into care but we are both so happy to see Mum in such a good place. She is content and looks better in herself than she has for years, she says how kind the staff are and is fed well and hasn't anything to worry about.
This leaves us as a family with confidence that we made the right decision for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with this care home. The staff are exceptionally helpful and my mum is well looked after and nothing is too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley P (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I live over 200 miles away and have been unable to visit my mother. The staff are very good at keeping me informed of my mother's condition. My mother has had to go to hospital twice this year and I have been kept informed at every stage. The staff work extremely hard so it is reassuring to know that
my mother is being looked after. The staff are always very friendly and helpful when contacting me to discuss my mother's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geraldine C (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at River Court Gade House for over two years. My sisters and I are so grateful to all the staff here. Everyone is so professional and they give such wonderful care to my mother. They are all kind, dedicated and affectionate. Although my mother has dementia, I know she is happy and
content here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim J (Husband of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staffs are wonderful and they are really good. All staff really care about my wife very well, and everyone I know who's visited, always gives good feedback. Thanks to you all for your wonderful work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Teresa M (Respite Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 2 plus weeks. After 3.5 weeks stay the staff saved my life. The manager and care staff at River Court are superb and made me feel welcome and generally cared for with excellent carers. Bedside manner is good. Thank you. I believe in God thank you so very much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian G (Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place.
Homely environment.
I love this place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y G (Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like it here. Everyone here is so helpful. It has a lovely chair that everyone likes, so I call it my magic chair. I think of everyone as my family. I have enjoyed my stay and will be sad to leave. Everyone is so kind and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven F (Son of Resident) published on 8 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management at River Court worked hard to achieve resident status for Mum after a lengthy assessment period in their nursing unit. A brilliantly run and managed home with friendly and genuinely caring staff. Mum's welfare couldn't have been put in the care of a better place. Thanks to all the staff
for their hard work and dedication in these difficult times. A highly impressive organisation. I must remember to visit Mum in her new room from now on!!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for River Court Care Home is calculated as follows: ( (241 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 282 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for River Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (1)

Cecilia

Cecilia Kassanga

Job Title: Home Manager

As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”


“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”


When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.


Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.


Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact River Court Care Home to verify any information. View our terms and conditions. River Court Care Home has an Enhanced Service - more info.