River Court Care Home

Explorer Drive, Watford WD18 6TQ
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9.8 120 Reviews
  • River Court Care Home, Watford
Offering residential, nursing and dementia care in a purpose built setting, River Court is a friendly and welcoming care home conveniently nestled in a residential area in Watford.

Recently refurbished, residents of River Court Care Home benefit from comfortable sitting rooms, well equipped en suite bedrooms and a cosy conservatory. The cinema, hobby room and hair salon also offer different options to keep residents engaged and enjoying life whilst the landscaped garden is the perfect place to enjoy the warmer weather.

The lovely dining areas also offer a space where residents can relax and enjoy an intimate dining experience with family and friends, with the catering team working hard to make mealtimes a sociable and stimulating part of each day.

The professional care team is on hand to help you or your loved one settle into life at River Court. By getting to know each individual resident, they take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.
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Care Provided by River Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1533

These prices are only a guideline, please contact River Court Care Home to find out the exact price for your requirements.

Contact River Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact River Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Cecilia Kassanga (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (120)

River Court Care Home Reviews (120)

9.8

River Court Care Home has a Review Score of 9.8 (9.848) out of 10, based on 24 reviews in the last 2 years.
Over all time River Court Care Home has 120 reviews.

Overall Experience
  • 81
  • 30
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Date Published
  • 120
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Reviewer Connection to River Court Care Home
  • 52
  • 19
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  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 120, showing 41-60
Review from S B (Daughter of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely disgraceful attitude and treatment from the care staff here.
The management are never available when you need to speak to them and they do not return calls.
I never once spoke to a care staff worker on my mum's "ward" who had even just a minimal grasp of basic Spoken English.
Phone calls
were dropped or mishandled, messages to my mum were not relayed, I could hear screaming in the background of phone calls repeatedly when trying to call my mum.
I would 100% recommend nobody to place their loved ones in the "care" of this business... which seems clearly to be just that... business... and not care.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at River Court Care Home
Thank you for your review. I am sorry to hear of your concerns raised regarding River Court. As the Area Director I would welcome the opportunity to discuss these further with you. Please feel free to…read more
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Review from Joan B (Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Last month, we held a lovely party here at my request to celebrate a letter from Her Majesty the Queen expressing gratitude and appreciation for a poem and condolences which I wrote following the death of the late Duke of Edinburgh. Staff and residents here were a wonderful audience for my speech at
the party, and I am so grateful to all concerned. My gratitude must also flow to River Court for attending to my need so well during a recent attack of Covid-19.
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Review from joyce s (Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum came to you from hospital and was very confused. A few days into her stay, she settled down and got back to her baseline. I visited her when I was allowed and thought her room was lovely, with a view over the garden and a tv that she could sit and watch. I felt the food was a bit samey and really
needs to be reviewed. More fresh foods. The staff in Chess were kind and caring, a really nice atmosphere and I was a bit sad when mum left, so thank you very much.
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Review from K G (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding a care home for a loved one is extremely hard especially with Covid on top as well. We have always been well informed about everything that is going on and kept in the communication loop. Our dad has settled in well and the care is exemplary.
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Review from Sara H (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved to River Court in September 2020. We could not be happier with the care that our dad is receiving. He has settled in well and is happy. After a very difficult time, our minds are now at rest and this was the correct decision for Dad. The staff and management are very helpful and give Dad
exceptional care. I would not hesitate to recommend River Court.
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Review from D S (Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here. Everyone is helpful. I am safe and comfortable here. Staff are very kind and respectful. Nice place to live when you're not able to do things on your own.
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Review from Carole B (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I were upset to have, to have made a decision for our mother to go into care but we are both so happy to see Mum in such a good place. She is content and looks better in herself than she has for years, she says how kind the staff are and is fed well and hasn't anything to worry about.
This leaves us as a family with confidence that we made the right decision for her.
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Review from J P (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with this care home. The staff are exceptionally helpful and my mum is well looked after and nothing is too much trouble.
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Review from Lesley P (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I live over 200 miles away and have been unable to visit my mother. The staff are very good at keeping me informed of my mother's condition. My mother has had to go to hospital twice this year and I have been kept informed at every stage. The staff work extremely hard so it is reassuring to know that
my mother is being looked after. The staff are always very friendly and helpful when contacting me to discuss my mother's care.
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Review from Geraldine C (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at River Court Gade House for over two years. My sisters and I are so grateful to all the staff here. Everyone is so professional and they give such wonderful care to my mother. They are all kind, dedicated and affectionate. Although my mother has dementia, I know she is happy and
content here.
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Review from Tim J (Husband of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staffs are wonderful and they are really good. All staff really care about my wife very well, and everyone I know who's visited, always gives good feedback. Thanks to you all for your wonderful work.
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Review from Teresa M (Respite Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 2 plus weeks. After 3.5 weeks stay the staff saved my life. The manager and care staff at River Court are superb and made me feel welcome and generally cared for with excellent carers. Bedside manner is good. Thank you. I believe in God thank you so very much.
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Review from Gillian G (Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place.
Homely environment.
I love this place.
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Review from Y G (Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like it here. Everyone here is so helpful. It has a lovely chair that everyone likes, so I call it my magic chair. I think of everyone as my family. I have enjoyed my stay and will be sad to leave. Everyone is so kind and helpful.
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Review from Steven F (Son of Resident) published on 8 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management at River Court worked hard to achieve resident status for Mum after a lengthy assessment period in their nursing unit. A brilliantly run and managed home with friendly and genuinely caring staff. Mum's welfare couldn't have been put in the care of a better place. Thanks to all the staff
for their hard work and dedication in these difficult times. A highly impressive organisation. I must remember to visit Mum in her new room from now on!!
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Review from K B (Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a lovely place, I like it here and everyone is friendly and helpful. The staff are very nice I like this place very much.
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Review from A D (Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like to stay here in River Court. I am really happy. The staff are very friendly and helpful.
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Review from Andrew F (Son of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at River Court highly enough. My father was a resident here for a number of years until he passed away four years ago. He was consistently well cared for and happy. He particularly enjoyed the banter with the staff and the excellent breakfasts. So, last week when the hospital
decided that my mother could only be discharged to a care home, my brother and I instantly requested that she be admitted to River Court. Can there be more praise for a care home than entrusting it with both parents? The staff have been available to me and very helpful during mum's transfer, taking the time to make sure she is settling in and understands what is happening. Covid restrictions prevent visits, but she sounds calm and relaxed on the phone saying she is being well looked after. From my point of view, it is a great relief to know that she is not upset or scared about the move and that she will be well looked after. Thank you all at River Court.
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Review from J G (Daughter of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff of Chess House made a very difficult time for our family bearable. My mum was always loved and well cared for, she was there for two years.
The staff have been friendly, courteous and caring. The ward manager exemplary
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Review from Dawn S (Sister of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has lived in River Court for just over a year now. She has special needs, has difficulty walking, is wheelchair-bound and needs full-time care.
As I live abroad and can only visit her once a year, I rely on the carers and staff of River Court to look after her. I am really satisfied with
the care and support she receives. She is so happy, I sometimes think that her every wish will be granted! My heartfelt thanks to all of you.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for River Court Care Home is calculated as follows: ( (242 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 282 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for River Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Cecilia

Cecilia Kassanga

Job Title: Home Manager

As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”


“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”


When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.


Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.


Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”

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