Inglefield Nursing & Residential Home

Madeira Road, Totland Bay PO39 0BJ
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9.9 43 Reviews
  • Inglefield Nursing & Residential Home, Totland Bay
Just a stone’s throw from the seaside village of Totland, Inglefield Nursing Home offers expert care in a beautiful Victorian property full of charm and warmth. Whether seeking residential, nursing, dementia, respite, day, or end-of-life care, this is a place where individuals are supported with dignity, kindness, and genuine compassion.

Inglefield Nursing Home holds the Gold Standard Framework Accreditation for End of Life Care – a nationally recognised mark of excellence that reflects the high standard of support provided at every stage of life.

Many rooms open directly onto patios or verandas, and residents can enjoy a choice of welcoming lounges, each with views over landscaped gardens – ideal for peaceful moments or sharing time with loved ones.

A dedicated Wellbeing & Activities team ensures each day is meaningful, with a varied programme designed to suit different needs and interests. Recent highlights have included crafting colourful tortoises, potting bee-themed planters, enjoying garden picnics, and watching one resident’s family member compete at the Chelsea Flower Show – a moment of shared pride. For those who prefer a gentler pace, one-to-one sessions are also available in the privacy of their own room.

Meals are freshly prepared using quality ingredients, with menus tailored to individual tastes and nutritional needs – food that’s both nourishing and enjoyable.

Independence is encouraged wherever possible, and regular visits from family and friends are warmly welcomed – helping residents stay connected to the people who matter most.

To find out more or to arrange a visit, please get in touch.

Show Inglefield Nursing & Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

These prices are only a guideline, please contact Inglefield Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Charlotte Willis (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (2)

Inglefield Nursing & Residential Home Reviews (43)

Total of 43, showing 21-40
9.9

Inglefield Nursing & Residential Home has a Review Score of 9.9 (9.875) out of 10, based on 17 reviews in the last 2 years. Over all time Inglefield Nursing & Residential Home has 43 reviews.

Overall Experience

  • 35
  • 7
  • 1
  • 0
  • 0

Date Published

43
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Review from Caroline S (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the team at Inglefield care home. My father had to be placed into the nursing care of Inglefield under duress, unfortunately, but within a short amount of time, my father realised that nursing homes aren't what he dreaded. All the staff were kind, thoughtful and calm. His room was fresh
and clean, he always felt warm and comfortable in his room with his tv and DVDs to watch. Food was always good and would always be encouraged to eat in the dining area of the home if he felt strong enough to transfer to a wheelchair. The medical team were also very good with my dad, any issues or concerns, Inglefield never failed to contact me.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind words, Caroline, and for taking the time to leave Inglefield such a lovely review, it was a pleasure to have met and supported your father. We really appreciate your feedback and I will most certainly share your lovely comments with the Inglefield team.

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Review from Samantha E (Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would very highly rate Inglefield as the staff are exceptional. The food is also freshly prepared and lovely, they go out of their way to deal with allergies in food as well. It is well organised and a very comfy place to be and I have felt like part of the family from day one.

Reply from Charlotte Willis, Registered Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind words we really appreciate your feedback, I will pass this on to the team. We are delighted to hear that your time with us has been a positive experience.

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Review from David F (Son of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff, very responsive to any concerns that the family had. Very accommodating with visits from relatives not living on the island. Helped mum celebrate a recent birthday in style and have introduced her to other residents.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your positive review I will pass this on to the team here at Inglefield. It is a pleasure to support your mum she really is an incredible lady who amazes us with her determination and independence, we are really glad that she enjoyed her birthday.

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Review from Joe N (Respite Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 20 years, I have stayed in many homes covering 4 counties.
I stayed in Inglefield Nursing & Residential Home for 2 weeks on respite. Day and night I found the staff very helpful friendly and sometimes fun. Food choices include cooked breakfast. Inside is smartly decorated, versatile call
bell system, wi-fi, activities and modern TV. I'll stay again.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your positive review of Inglefield Nursing & Residential Home. I am glad you enjoyed your stay here with us. We would be more than happy to support you with future respite care and look forward to hopefully seeing you again soon.

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Review from Marie W (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at this care home now for almost a year and I have to say the care he has been receiving has been second to none. The staff are all incredible and treat my dad like he is family rather than a resident. They keep me fully informed of changes, procedures and how my dad is. Living in
Wales and dealing with the pandemic has made thing's difficult in being able to visit him, so phone calls have been especially important, which they deal with promptly. I know he is well looked after and cared for I can't ask for more than that. What an amazing team!!

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your incredibly kind words Marie, it has been an absolute pleasure to support your father over the past year. I will pass on your kind words with the Inglefield team he will certainly be missed here but we wish him all the best in his new home.

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Review from Maxwell P (Husband of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be exceptionally helpful and friendly. I know they do look after my wife with love and care in spite of her being difficult at times.
I don't have any complaints . I know she is safe and is well looked after.
Nothing more to say but ,a big thank you to all the staff.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

We are delighted you are happy with the service we provide, it is a pleasure to support and care for your wife. Thank you so much for your lovely review I will pass your thanks on to the amazing team here at Inglefield.

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Review from Carmel M (Sister of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team that looked after my sister and me was brilliant. They went out of the way to help us. Nothing was too much trouble for each and every one of them.
When we asked for different drinks and food they did all they could to provide it and with a smile.

Reply from Charlotte Willis, Acting Manager at Inglefield Nursing & Residential Home

Thank you so much for your kind words Carmel, it was a pleasure to have met and supported your sister. We really appreciate your feedback and I will most certainly share your lovely comments with the Inglefield team.

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Review from Daphne W (Mother of Resident) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to report that despite lockdown and the difficulties that has presented that my daughter appears to be much more settled and happy. Because of her sight and serious learning difficulties, she does not appear to recognise me or other family members through the plastic screen. However, seeing
her apparent contentment, that is most gratifying.

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Review from David W (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all staff at Inglefield who took care of my 85-year-old mother. Unfortunately, her admission coincided with the early weeks of lockdown, which meant that we were unable to come to the home to visit until early summer when we were allowed visits of 30 minutes (in PPE) which was appreciated.
We are grateful to the staff for ensuring that the home remained 'covid free' during Mum's stay, even if it meant restricting access from the outside world! Mum was able to take part in some of the activities at the home, which provided some stimulation to her. Mum also built up a good rapport with many of the staff. During my weekly visits to the home, the staff were professional, friendly and helpful. A suggestion I would make to improve communications between residents and family would be to have more telephone handsets available on each level of the building or even in individual rooms, so that staff wouldn't have to spend so much time carrying the phone up to another floor.

Reply from Alison Gray, Registered Manager at Inglefield Nursing & Residential Home

Thank you for taking the time to provide such a positive review about your experience at Inglefield. It was a pleasure to have met and supported your mother during her stay, we wish her all the best. We are working on improvements to our telecommunication systems throughout the home and welcome your feedback. Kind regards, Alison.

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Review from Tim B (Son of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sincere thanks to all the staff who cared for my father for more than a year. He was fiercely independent and did not accept help easily. He seemed the happiest and most relaxed we had seen him after moving here. The staff showed him great compassion and respect. He even had some fun. As his health
declined they involved him in important decisions and he died the way he wanted to. Before he died he commented on how well the staff had cared for him - he had 'no complaints' - high praise from him. There had been years of him resisting help from family and professional care whilst living alone. We were surprised and delighted with how well the staff at Inglefield won his trust. We found Inglefield easy to communicate with and welcoming when visiting him. The home was recommended to us by people living locally and it lived up to its reputation.

Reply from Liana Birkett, Director at Inglefield Nursing & Residential Home

Thank you for taking the time to leave us this lovely review. We are so glad to hear your father enjoyed his time at Inglefield.

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Review from George A (Son of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to all the staff for their care and professionalism to my mother during her short stay at Inglefield nursing Home.
All the staff were friendly and caring and the cleanliness and food was excellent. You all made her feel very welcome. Thank you.

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Review from Rosemary S (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Inglefield for looking after mum over the last few years.
Mum had high mobility needs and these were met with dignity and respect.
Sadly we have just lost mum and I feel strongly to thank everyone at Inglefield for their continuing care, professionalism and support
which also extends to relatives when visiting.
Excellent activities sessions also.

Reply from Liana Birkett, Director at Inglefield Nursing & Residential Home

Thank you so much for taking the time to review Inglefield. We are so sorry to hear about your mother passing and we will pass on your thanks to the team.

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Review from Keith (Son of Resident) published on 25 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only say that, although my mother would rather have stayed at home for the last 4 weeks of her life, I could not have asked for a better alternative, especially as she became totally dependant on care support, something not possible at home. Mum had always said she would only go into a Home 'in
a box', but circumstances dictated she accept this help. From the moment she arrived, she had nothing but praise for all the staff, the quality of the food (when she ate it!!) and all the support she received. Thank you all so much for making mum's final days that much more bearable, for both mum herself and the rest of the family. I would strongly recommend your Nursing Home to any who asks.

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Review from David P (Husband of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to Inglefield as a terminally ill patient at the end of June and received very caring treatment from all the staff during the four months of her stay right up until the end. I visited her each day and sat in the room with her until evening and was able to observe her care and the
attending staff at first hand and can only speak highly of all concerned. They all spoke of my wife as a lovely lady and treated her as such that is the simple truth.

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Review from Pauline S (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were pleased with most of the care. They all seemed friendly. A couple of carers I felt were not 100%. I felt a bit more bed care needed approach to P.T.
Most nurses very approachable, two not very approachable, abrupt and outspoken to staff in front of P.T. - not very professional.
The home is
kept clean. Meals have a good choice.
Most staff very good and caring.
Certain medication found not to be given to my mother, which I was surprised at and wondered if this was fault on the hospital not prescribing, so am taking this up with management there. Stopped or did not receive Thyroxine and another one also.

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Review from Neil S (Son of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care home - treated my mother with dignity, patience and respect at all times. Couldn’t fault any of the care and compassion shown, all the staff were brilliant!

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Review from D F (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every effort was made to make Mum comfortable. Any problem I could take them to the staff in charge that shift and try to resolve, which did happen.
Staff very friendly and caring.

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Review from J N (Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It is the lady carers in this home that make it what it is. Things are slowly changing under new management. It still needs time.

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Review from Ian T (Husband of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my wife is unable to feed herself, walk or communicate, she is treated kindly and with respect by the staff. Problems are dealt with swiftly.
Her room is kept clean, tidy and warm.
Access is easy and parking is adequate.
Overall, highly recommended.

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Review from Susan S (Sister of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told my sister needed full-time residential care I had no hesitation in approaching Inglefield Nursing & Residential Home as I had previously visited another resident and I was impressed then, The whole place is so clean, the staff are friendly and efficient and also extremely patient. The
food is excellent and various entertainment for the residents is provided.

Reply from Liana Birkett, Director at Inglefield Nursing & Residential Home

Thank you for your kind words, Susan, we are so glad your sister is happy at Inglefield. Many thanks.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Inglefield Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Inglefield Nursing & Residential Home is calculated as follows: ( (169 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 192 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglefield Nursing & Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Charlotte

Charlotte Willis

Job Title: Acting Manager

Joined: 2020

Charlotte completed her NVQs and worked her way through the ranks to become Deputy Manager at her previous care home. After over a year in post as Deputy at Inglefield Charlotte became Acting Manager.


Charlotte is very interested in a person-centred approach to care, with the residents involvement to ensure a 'home from home' environment for residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Inglefield Nursing & Residential Home to verify any information. View our terms and conditions. Inglefield Nursing & Residential Home has an Enhanced Service - more info.