Highfield Care Home

Bekesbourne Lane, Bekesbourne, Canterbury CT4 5DX

Highfield Care Home is an attractive countryside home with an excellent record in offering high standards of elderly care, respite and nursing care.

Located in the beautiful historic city of Canterbury, Highfield Care Home is set in well-kept landscaped gardens, featuring a well stocked fish pond, mature shrubs and plants, perfect during the summer months for birthday parties that are organised for the residents with their loved ones.

The friendly attitude of care staff provides an excellent service, with access to a variety of entertainment and activities, such as food and wine from around the world sampling, themed mealtimes and outings giving residents a relaxing and fulfilling lifestyle.

Group: Larchwood Care

Person in charge: Sheila Edrial-Deque (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Spanish; Castilian, French, Nepali, Tagalog

Single Rooms: 34

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single £800 – £1000 (These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Highfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Highfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.645 for Highfield Care Home is calculated as follows: ( (186 Excellents x 5) + (61 Goods x 4) + (14 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 262 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Highfield Care Home has a Review Score of 9.6 (9.645) from 22 Reviews


Average Ratings

  • Excellent
    16
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highfield Care Home?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highfield Care Home

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

I have visited the care home on a number of occasions now when my friend is visiting her mother and find the place clean and tidy. Staff friendly and helpful. Residents seem well cared for and happy as they can be.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Clean and friendly place everyone seems relaxed and happy. Staff take an interest in keeping residents occupied. Lovely atmosphere here seems to be well run. Residents seem content. Would recommend it to others who are having to make the decision of having to use a care home.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 12 May 2018:

Thanks for your nice comment. We will continue to give our best for the residents to keep them safe and happy.

I visit the home on numerous occasions. Staff are always polite, clean and pleasant the care they give to the residents is excellent.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 10 May 2018:

Thanks for your amazing support at Highfield.

I visit my mother every other day. Very pleased with all aspects of her care she is in a very happy environment. The staff are very caring and professional, there is always someone entertaining them whether it is quiz, a singer and a good sing song.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 10 May 2018:

Thanks for all your amazing support for us at Highfield. We will continue to give our best for everyone.

Lovely home used by Nan. She loves it and it's fantastic. Very friendly and clean.

How likely would you be to recommend Highfield Care Home? Likely

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Average Rating:   5 out of 5

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 23 Apr 2018:

It's always good to receive positive feedback when we have made a real difference to the resident's life especially when they can feel safe and content. Thank you.

The standard of care is exceptionally high and residents are treated well and as individuals. As much dignity as possible is afforded to residents and my father has improved in his wellbeing since living there. Above all, the staff are truly fantastic, from the housekeeping, food, staff, nurses and entertainment coordinator, everyone has a positive, friendly and caring nature.
I am extremely impressed by all the staff and grateful to them all.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 23 Apr 2018:

It's always good to receive positive feedback when we have made a real difference to the resident's life especially when they can feel safe and content. Thank you, Linda.

I have visited a lot over the last couple of months at different times of the day and night.
All the staff are friendly and welcoming and nothing is too much trouble. My mum came here for respite and wanted to stay indefinitely. That says it all.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 23 Apr 2018:

It's always good to receive positive feedback when we have made a real difference to the resident's life especially when they can feel safe and content. Thank you, Sharon

I come to see my mother as often as possible as I live in Spain, saying that, I am usually here 8 out of 12 months. Every time I come, I have to say I find the staff and management extremely kind and always very helpful. The food always looks appetising and everyone is extremely cheerful. I don't think my mum could be in a better place.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Donna Mills, Regional Manager at Highfield Care Home responded to this review on 30 Jan 2018:

Thank you very much for your comments, at Highfield we try and provide the best care possible, and liaise with relatives to ensure they are happy with the care their loved ones receive.

Visiting my aunt, a good visit friendly, helpful and smiling staff. The activities lady was very attentive to the residents. Overall a very good experience, clean and pleasant building and garden.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Donna Mills, Regional Manager at Highfield Care Home responded to this review on 01 Jun 2017:

Thank you very much for your positive review of our home.

Very happy to recommend the home after our visit we were very impressed. Our aunt looked so well looked after, beautifully clean and tidy. The home was inviting as you entered, very welcoming. We met the entertainments lady she welcomed us and was so friendly, what a lovely character. I watched her interact with the residents who clearly enjoyed her company.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

From the start of my wife's residence, I was impressed by the kindness and attention to both residents and their visitors. Since her admittance last August, I have sat with her daily because I wanted to be with her (we have been married 65 years) and I did not want her to feel she was entire with a strange environment, but during the past few days I have taken time out to be with my brother and his daughter from Canada and I have felt secure that my wife is with friends and she is in good care.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Donna Mills, Regional Manager at Highfield Care Home responded to this review on 23 May 2017:

Thank you very much for the positive review for Highfield

This is a marvellous care home. The staff are wonderful. My mother is receiving the best care possible and she is very happy.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was very impressed with the kind attention my sister-in-law was receiving the staff were very kind to her and very attentive, the whole atmosphere of the home was very homely and relaxed.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

I enjoy volunteering at Highfield Care Home. I get a lot of satisfaction from this seeing the residents and families knowing that they are all well cared for and loving their time here at Highfield Care Home.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My 92-year-old mother came to Highfield in April 2015.
She was CHC fast-tracked by the hospital and very frail, underweight, had pressure sores - we were very concerned about her.
Highfield's excellent care nursed her back to health, and she has enjoyed a good standard of life for the past two years.
I know all the staff and they are always receptive to my concerns or requests for Mum's care.
Her health is now starting to fail, and I have been impressed with the level of care and kindness shown to her and to me at this time.
I have marked it good because Highfield is still improving its facilities but the most important element - the care - is excellent.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife passed away here a few years ago. The standard of care she received was so good that I became friendly with all the staff and also with a number of residents and I still visit a certain resident who has a connection with me. When you come into this home you feel the love and affection which abounds here.
The manager ensures that all the necessary criteria are rigidly adhered to and I think that this care home is a template of how a home like this should be run.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 10 May 2017:

Thanks for your continued support.

I have have been happy with Highfield Care Home with the exception of one significant even concerning my mother's safety/safeguarding, this has been addressed and I am now satisfied.
There have been significant efforts to improve and my mother seems well looked after and is as comfortable and content as she can be at this difficult time for her.

How likely would you be to recommend Highfield Care Home? Likely

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Average Rating:   3.9 out of 5

Sheila Edrial-Deque, Manger at Highfield Care Home responded to this review on 09 May 2017:

I would like to thank you for your kind review and continued support to Highfield. I am pleased that we have assisted you with your concerns and that you are now satisfied.

I have nothing but praise for the care and attention that my Husband receives. The staff and management are all friendly and do their utmost to make sure he is happy and as far as possible content. This as a very happy and safe home

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

sheila Edrial-Deque, Home manager at Highfield Care Home responded to this review on 05 May 2017:

Thanks for your continued support. We are always striving to make Highfield a home from home. It is extremely rewarding to know that our residents family and friends are happy with the home, the care and the services we offer.

The building has character and in beautiful surroundings. With such an older building there are maintenance issues. My mother is very happy, well fed, encouraged to be independent. She has been in the home for three years.
The staff have always been polite to my mother and to myself when I visit. I always feel welcomed into the home.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Outstanding service and made welcome as soon as you come in the building. Always something going on, loving and friendly staff.

How likely would you be to recommend Highfield Care Home? Likely

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Average Rating:   4.8 out of 5

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 24 Apr 2017:

Thank you for your kind review. We are glad you are happy with the care mom is receiving at Highfield Care Home. Thanks for your continued support.

My mother has been a resident at Highfield for just over a year. Despite her severe dementia, the staff are able to relate to her in an appropriate and cheerful manner while delivering personal and medical care and treating her with dignity.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 24 Apr 2017:

Thank you for your kind review. We are glad you are happy with the care we are giving to your mom and thanks for your continued support to the home.

I came here in January 2014, aged 65. Since then I have been extremely well looked after. I have MS and many other problems. When my legs became ulcerated, the nurses cared for them and still do. There are no activities at present as the person who arranges this has been in the office. There are no funds for anything anyway. However, apart from this, I have no other complaints. The carers are mostly very young now, but they are all very kind, conscientious and good at their jobs. The cleaners work extremely hard to keep this old building clean and hygienically safe.

How likely would you be to recommend Highfield Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

3 Bed Vacancies

posted 25 Apr 2018

Nursing ; CHC

Awards / Recognitions

There are currently no awards/recognitions posted yet for Highfield Care Home

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Care Home Idol 2016

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