Highfield Care Home, Canterbury, Kent
Highfield Care Home, Canterbury, Kent
Highfield Care Home, Canterbury, Kent

Highfield Care Home is an attractive countryside home with an excellent record in offering high standards of elderly care, respite and nursing care.

Located in the beautiful historic city of Canterbury, Highfield Care Home is set in well-kept landscaped gardens, featuring a well stocked fish pond, mature shrubs and plants, perfect during the summer months for birthday parties that are organised for the residents with their loved ones.

The friendly attitude of care staff provides an excellent service, with access to a variety of entertainment and activities, such as food and wine from around the world sampling, themed mealtimes and outings giving residents a relaxing and fulfilling lifestyle.

Group: Larchwood Care

Person in charge: Sheila Edrial-Deque (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Spanish; Castilian, French, Nepali, Tagalog

Single Rooms: 34

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single £800 – £1000 (These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Highfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 03 Feb 2018

Nursing ; CHC

Reviews

9.6 Highfield Care Home has a Review Score of 9.6 (9.602)

The Review Score of 9.6 (maximum of 10) for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Highfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.602 for Highfield Care Home is calculated as follows: ( (135 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 201 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 17 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highfield Care Home?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highfield Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

I come to see my mother as often as possible as I live in Spain, saying that, I am usually here 8 out of 12 months. Every time I come, I have to say I find the staff and management extremely kind and always very helpful. The food always looks appetising and everyone is extremely cheerful. I don't think my mum could be in a better place.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Donna Mills, Regional Manager at Highfield Care Home responded to this review on 30 Jan 2018:

Thank you very much for your comments, at Highfield we try and provide the best care possible, and liaise with relatives to ensure they are happy with the care their loved ones receive.

Visiting my aunt, a good visit friendly, helpful and smiling staff. The activities lady was very attentive to the residents. Overall a very good experience, clean and pleasant building and garden.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Donna Mills, Regional Manager at Highfield Care Home responded to this review on 01 Jun 2017:

Thank you very much for your positive review of our home.

Very happy to recommend the home after our visit we were very impressed. Our aunt looked so well looked after, beautifully clean and tidy. The home was inviting as you entered, very welcoming. We met the entertainments lady she welcomed us and was so friendly, what a lovely character. I watched her interact with the residents who clearly enjoyed her company.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

From the start of my wife's residence, I was impressed by the kindness and attention to both residents and their visitors. Since her admittance last August, I have sat with her daily because I wanted to be with her (we have been married 65 years) and I did not want her to feel she was entire with a strange environment, but during the past few days I have taken time out to be with my brother and his daughter from Canada and I have felt secure that my wife is with friends and she is in good care.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Donna Mills, Regional Manager at Highfield Care Home responded to this review on 23 May 2017:

Thank you very much for the positive review for Highfield

This is a marvellous care home. The staff are wonderful. My mother is receiving the best care possible and she is very happy.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very impressed with the kind attention my sister-in-law was receiving the staff were very kind to her and very attentive, the whole atmosphere of the home was very homely and relaxed.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I enjoy volunteering at Highfield Care Home. I get a lot of satisfaction from this seeing the residents and families knowing that they are all well cared for and loving their time here at Highfield Care Home.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My 92-year-old mother came to Highfield in April 2015.
She was CHC fast-tracked by the hospital and very frail, underweight, had pressure sores - we were very concerned about her.
Highfield's excellent care nursed her back to health, and she has enjoyed a good standard of life for the past two years.
I know all the staff and they are always receptive to my concerns or requests for Mum's care.
Her health is now starting to fail, and I have been impressed with the level of care and kindness shown to her and to me at this time.
I have marked it good because Highfield is still improving its facilities but the most important element - the care - is excellent.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife passed away here a few years ago. The standard of care she received was so good that I became friendly with all the staff and also with a number of residents and I still visit a certain resident who has a connection with me. When you come into this home you feel the love and affection which abounds here.
The manager ensures that all the necessary criteria are rigidly adhered to and I think that this care home is a template of how a home like this should be run.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 10 May 2017:

Thanks for your continued support.

I have have been happy with Highfield Care Home with the exception of one significant even concerning my mother's safety/safeguarding, this has been addressed and I am now satisfied.
There have been significant efforts to improve and my mother seems well looked after and is as comfortable and content as she can be at this difficult time for her.

How likely would you be to recommend Highfield Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Sheila Edrial-Deque, Manger at Highfield Care Home responded to this review on 09 May 2017:

I would like to thank you for your kind review and continued support to Highfield. I am pleased that we have assisted you with your concerns and that you are now satisfied.

I have nothing but praise for the care and attention that my Husband receives. The staff and management are all friendly and do their utmost to make sure he is happy and as far as possible content. This as a very happy and safe home

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

sheila Edrial-Deque, Home manager at Highfield Care Home responded to this review on 05 May 2017:

Thanks for your continued support. We are always striving to make Highfield a home from home. It is extremely rewarding to know that our residents family and friends are happy with the home, the care and the services we offer.

The building has character and in beautiful surroundings. With such an older building there are maintenance issues. My mother is very happy, well fed, encouraged to be independent. She has been in the home for three years.
The staff have always been polite to my mother and to myself when I visit. I always feel welcomed into the home.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Outstanding service and made welcome as soon as you come in the building. Always something going on, loving and friendly staff.

How likely would you be to recommend Highfield Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 24 Apr 2017:

Thank you for your kind review. We are glad you are happy with the care mom is receiving at Highfield Care Home. Thanks for your continued support.

My mother has been a resident at Highfield for just over a year. Despite her severe dementia, the staff are able to relate to her in an appropriate and cheerful manner while delivering personal and medical care and treating her with dignity.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 24 Apr 2017:

Thank you for your kind review. We are glad you are happy with the care we are giving to your mom and thanks for your continued support to the home.

Mum in law is always happy and singing. Staff are caring and happy.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Value for Money: Good

I visit my mother nearly every day. She is always clean, well fed and happy in this environment. Staff are always pleasant and very caring. There is always something going on: singing with a singer, yoga, quizzes etc.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Sheila Edrial-Deque, Home Manager at Highfield Care Home responded to this review on 18 Apr 2017:

Thanks for your nice comments regarding the home. We are endeavouring to continue to improve and that all the rooms will be decorated in the next 6 months.

I came here in January 2014, aged 65. Since then I have been extremely well looked after. I have MS and many other problems. When my legs became ulcerated, the nurses cared for them and still do. There are no activities at present as the person who arranges this has been in the office. There are no funds for anything anyway. However, apart from this, I have no other complaints. The carers are mostly very young now, but they are all very kind, conscientious and good at their jobs. The cleaners work extremely hard to keep this old building clean and hygienically safe.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Very Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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