
I’ve been more than happy with the care my parents have received here over the last five years.Robin A(Son of Resident/Service User)



I’ve been more than happy with the care my parents have received here over the last five years.Robin A(Son of Resident/Service User)


At Highfield Care Home in Canterbury, a sense of warmth and comfort fills the air from the moment someone steps through the doors. Here, every resident is greeted with care and compassion by a dedicated team, committed to creating a nurturing environment where each individual is treated like family.
Days at Highfield unfold with meaningful moments. Residents are encouraged to pursue their passions, whether it’s through creative activities, social events, or...
Care Provided by Highfield Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Pet Friendly (or by arrangement)
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.
The price(s) shown are provided by the care home. Contact Highfield Care Home for full pricing details and T&Cs.
Contact Highfield Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- M R Patel
- Private Owned
Person in charge
- Sheila Edrial-Deque (Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (28)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Highfield Care Home does not operate specific visiting hours. Visitors are welcome at all times although, the home ask that visitors are respectful of residents time to rest in the evenings.
Parking
- On-site parking is available
Highfield Care Home Reviews (67)
Highfield Care Home has a Review Score of 9.4 (9.429) out of 10, based on 8 reviews in the last 2 years.
Over all time Highfield Care Home has 67 reviews.
As a daughter of a resident, I have always found the staff at Highfield very approachable, accommodating and kind. They treat my father with respect, and it makes me feel reassured to know that they would contact me any time for any reason at all. This has definitely made it easier for us to cope with the upset and sadness which has been very difficult regarding making the decision for my father to go into a care home.
Thank you for your recent review. We at Highfield strive to provide the best care for your loved ones and appreciate any feedback to help improve our services.
High turnover of staff, which is upsetting for some.
We are improving our activity provision and communication with our resident's families. Staff retention is high on our agenda post-Covid. Again thank you for your feedback.
I visit my former neighbour weekly and always find her content.
Although our brother's time in Highfield Care Home was to be short, the staff we dealt with from domestic staff and carers to the nurses has been excellent. All our questions answered and his care has been handled with dignity and respect. We found all the staff very helpful and friendly. In these hard times of COVID rules, our brother's needs were all met. We as a family were very happy with the care and attention given.
Friendly nursing home with excellent staff and care. Would give it 5 stars if star rated.
Our mum has been in Highfield since July 2019 we can't express the care and support that mum and her family have had from the staff. Her care is second to none we are so pleased we chose Highfield Care Home. Nobody wants her loved ones residential care but Highfield is just the place for love, care and support. During lockdown, we knew mum was in good hands so we had no worries about her. Mum is treated like one of their own.
I enjoy coming to visit my friend in Highfield Care Home. The staff are very friendly and welcoming. The residents are looked after well. It is so sad I can't visit at the moment but I am friends with them on social media and I can see a lot of their pictures especially my friend and they are all happy.
Whenever I visited the home, I felt part of the big family environment and was always greeted by friendly members of the team who always knew who I was and who I was visiting and always had the time to talk to me.
I would not hesitate to recommend the home to any family looking for the same facilities that we were looking for.
Thank you, Kim, for your kind words, much appreciated.
Both my parents are in Highfield and have been for over a year now! So I feel fine about not visiting them at this extraordinary time we are going through! I know they are being very well cared for and the home have sent photos to put our minds at rest! Thank you all for the fantastic job you do!
Thanks Heather for the lovely compliment. We will continue our best to ensure the safety and comfort of everybody.
I found the place very clean and welcoming and the staff always offer a cup of tea.
I would definitely recommend.
I am visiting a family friend and am extremely impressed with the home. The staff welcomed me and they are all very friendly and accommodating. I will recommend this home to my friends and family. The resident looks very happy and highly praised the staff.
All residents are treated with so much respect, food smells lovely. I will book a room for myself in the future! Beautiful grounds with a lovely garden.
Highfield is a very caring and supportive home with exceptionally friendly, welcoming staff, who treat the residents with dignity and respect. It is a very calm and peaceful environment. I’ve been more than happy with the care my parents have received here over the last five years.
My mother was transferred to this home from a hospital in the West Midlands, where she had been on end of life care. She has probably two weeks to live. This happened in March 2018 here we are 10 months later and she is still with us. This is due to the care and love shown by all the staff. The surroundings may appear a bit shabby but the care is first class.
Thanks for the lovely comment, we will continue to make our best in delivering a high quality of care and services to our residents.
After 2 1/2 years, I still find Highfield a very good home, with caring staff from management to cleaners. Any issues I have are dealt with straight away or as soon as possible.
Staff are very friendly, the atmosphere of the home is great, very homely, food is great and management is excellent.
On my visits from Australia, every time I visited Highfield Care Home I was very impressed and very happy with the care, patience and friendliness shown to me and my nan and all the residents.
The home was always welcoming and extremely clean. The staff were always happy and wonderful. Excellent. 10 out of 10.
The staff are friendly and welcoming, also the food is superb and caters for all needs.
Cleanliness is excellent as are the management and all staff.
Cannot fault it at all.
Thank you for your nice review.
They are extremely good at the job they do.
Caring and management excellent.
Can't thank them enough the way they looked after our mum.
Now, nine months on, she is still with us, singing, dancing, playing games with the staff and has made friends of some of the female residents. Instead of sitting in her room by herself every day, she now sits in the lounge all day with her friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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