Search...

Highfield Care Home

Bekesbourne Lane, Bekesbourne, Canterbury, Kent CT4 5DX
Jobs
Highfield Care Home, Canterbury
I’ve been more than happy with the care my parents have received here over the last five years.Robin A(Son of Resident/Service User)
Highfield Care Home, Canterbury
Highfield Care Home, Canterbury

At Highfield Care Home in Canterbury, a sense of warmth and comfort fills the air from the moment someone steps through the doors. Here, every resident is greeted with care and compassion by a dedicated team, committed to creating a nurturing environment where each individual is treated like family.

Days at Highfield unfold with meaningful moments. Residents are encouraged to pursue their passions, whether it’s through creative activities, social events, or...  

Loading travel time

Care Provided by Highfield Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700£1,600 - £1,800
Residential Dementia Care£1,500 - £1,700£1,600 - £1,800
Nursing Care£1,700 - £2,000£1,800 - £2,100
Nursing Dementia Care£1,700 - £2,000£1,800 - £2,100

These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.

Contact Highfield Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sheila Edrial-Deque (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (28)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Highfield Care Home does not operate specific visiting hours. Visitors are welcome at all times although, the home ask that visitors are respectful of residents time to rest in the evenings.

Parking

  • On-site parking is available

Highfield Care Home Reviews (67)

Submit a Review
9.4

Highfield Care Home has a Review Score of 9.4 (9.429) out of 10, based on 8 reviews in the last 2 years. Over all time Highfield Care Home has 67 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Highfield Care Home
Loading...
Showing 67 reviews matching selected criteria
Review from Nicola H (Daughter of Resident) published on 26 July 2022 Submitted via Website
Overall Experience

As a daughter of a resident, I have always found the staff at Highfield very approachable, accommodating and kind. They treat my father with respect, and it makes me feel reassured to know that they would contact me any time for any reason at all. This has definitely made it easier for us to cope with the upset and sadness which has been very difficult regarding making the decision for my father to go into a care home.

Reply from Tambara Vaccaro, Home Manager at Highfield Care Home

Thank you for your recent review. We at Highfield strive to provide the best care for your loved ones and appreciate any feedback to help improve our services.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E R (Relative of Resident) published on 20 July 2022 Submitted via Website
Overall Experience
More could be done to involve families and more activities for the residents are needed.

High turnover of staff, which is upsetting for some.

Reply from Tambara Vaccaro, Home Manager at Highfield Care Home
Thank you for your feedback. We at Highfield welcome feedback so that we can continue to learn, strive and improve the service we provide to your loved ones.

We are improving our activity provision and communication with our resident's families. Staff retention is high on our agenda post-Covid. Again thank you for your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Oanh V (Friend of Resident) published on 18 August 2021 Submitted via Postal Card
Overall Experience

I visit my former neighbour weekly and always find her content.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
Review from V B (Sister of Resident) published on 2 July 2021 Submitted via Postal Card
Overall Experience

Although our brother's time in Highfield Care Home was to be short, the staff we dealt with from domestic staff and carers to the nurses has been excellent. All our questions answered and his care has been handled with dignity and respect. We found all the staff very helpful and friendly. In these hard times of COVID rules, our brother's needs were all met. We as a family were very happy with the care and attention given.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda S (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card
Overall Experience

Friendly nursing home with excellent staff and care. Would give it 5 stars if star rated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L S (Daughter of Resident) published on 19 August 2020 Submitted via Postal Card
Overall Experience

Our mum has been in Highfield since July 2019 we can't express the care and support that mum and her family have had from the staff. Her care is second to none we are so pleased we chose Highfield Care Home. Nobody wants her loved ones residential care but Highfield is just the place for love, care and support. During lockdown, we knew mum was in good hands so we had no worries about her. Mum is treated like one of their own.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I M (Friend of Resident) published on 8 June 2020 Submitted via Postal Card
Overall Experience

I enjoy coming to visit my friend in Highfield Care Home. The staff are very friendly and welcoming. The residents are looked after well. It is so sad I can't visit at the moment but I am friends with them on social media and I can see a lot of their pictures especially my friend and they are all happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim B (Daughter-in-law of Resident) published on 4 May 2020 Submitted via Website
Overall Experience
I cannot thank the staff here enough for the care and support given to my mother-in-law she was here for the last 12 months and was looked after so well.
Whenever I visited the home, I felt part of the big family environment and was always greeted by friendly members of the team who always knew who I was and who I was visiting and always had the time to talk to me.

I would not hesitate to recommend the home to any family looking for the same facilities that we were looking for.

Reply from Sheila Edrial-Deque, Home Manager at Highfield Care Home

Thank you, Kim, for your kind words, much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Heather W (Daughter of Resident) published on 24 March 2020 Submitted via Website
Overall Experience

Both my parents are in Highfield and have been for over a year now! So I feel fine about not visiting them at this extraordinary time we are going through! I know they are being very well cared for and the home have sent photos to put our minds at rest! Thank you all for the fantastic job you do!

Reply from Sheila Edrial-Deque, Home Manager at Highfield Care Home

Thanks Heather for the lovely compliment. We will continue our best to ensure the safety and comfort of everybody.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C N (Friend of Resident) published on 1 August 2019 Submitted via Postal Card
Overall Experience
I visited my friend and it was lovely to see her so happy. She says she loves it there and is treated so well by the staff.
I found the place very clean and welcoming and the staff always offer a cup of tea.

I would definitely recommend.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C J (Friend of Resident) published on 5 July 2019 Submitted via Postal Card
Overall Experience

I am visiting a family friend and am extremely impressed with the home. The staff welcomed me and they are all very friendly and accommodating. I will recommend this home to my friends and family. The resident looks very happy and highly praised the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ray W (Friend of Resident) published on 5 July 2019 Submitted via Postal Card
Overall Experience
A fantastic home. All staff are extremely welcoming, feels like home from home.

All residents are treated with so much respect, food smells lovely. I will book a room for myself in the future! Beautiful grounds with a lovely garden.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robin A (Son of Resident) published on 16 April 2019 Submitted via Website
Overall Experience

Highfield is a very caring and supportive home with exceptionally friendly, welcoming staff, who treat the residents with dignity and respect. It is a very calm and peaceful environment. I’ve been more than happy with the care my parents have received here over the last five years.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J J (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card
Overall Experience

My mother was transferred to this home from a hospital in the West Midlands, where she had been on end of life care. She has probably two weeks to live. This happened in March 2018 here we are 10 months later and she is still with us. This is due to the care and love shown by all the staff. The surroundings may appear a bit shabby but the care is first class.

Reply from Sheila Edrial-Deque, Home Manager at Highfield Care Home

Thanks for the lovely comment, we will continue to make our best in delivering a high quality of care and services to our residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Wife of Resident) published on 21 March 2019 Submitted via Postal Card
Overall Experience

After 2 1/2 years, I still find Highfield a very good home, with caring staff from management to cleaners. Any issues I have are dealt with straight away or as soon as possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan W (Friend of Resident) published on 27 February 2019 Submitted via Website
Overall Experience

Staff are very friendly, the atmosphere of the home is great, very homely, food is great and management is excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L M (Granddaughter of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience

On my visits from Australia, every time I visited Highfield Care Home I was very impressed and very happy with the care, patience and friendliness shown to me and my nan and all the residents.

The home was always welcoming and extremely clean. The staff were always happy and wonderful. Excellent. 10 out of 10.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B R (Son-in-law of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience
I have visited my mother in law on many occasions, always happy at the care she was given.
The staff are friendly and welcoming, also the food is superb and caters for all needs.
Cleanliness is excellent as are the management and all staff.

Cannot fault it at all.

Reply from Sheila Edrial-Deque, Home Manager at Highfield Care Home

Thank you for your nice review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A E (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience
I have visited Highfield (Bekesbourne) on numerous occasions, always welcoming, staff go above and beyond to be helpful.
They are extremely good at the job they do.
Caring and management excellent.

Can't thank them enough the way they looked after our mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqueline C (Granddaughter of Resident) published on 18 February 2019 Submitted via Postal Card
Overall Experience
My grandmother came into the home in May 2018 from hospital. I was told she only had about three months left and she would be bed-ridden and never walk again.

Now, nine months on, she is still with us, singing, dancing, playing games with the staff and has made friends of some of the female residents. Instead of sitting in her room by herself every day, she now sits in the lounge all day with her friends.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 April 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Highfield Care Home.

Upcoming Events

There are no upcoming events for Highfield Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Highfield Care Home.

Accreditations

There are no accreditations posted yet for Highfield Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Care Home to verify any information. View our terms and conditions. Highfield Care Home has an Enhanced Service -more info.