Highfield Care Home

Bekesbourne Lane, Bekesbourne, Canterbury CT4 5DX
Review Us
9.4 66 Reviews
  • Highfield Care Home, Canterbury
At Highfield Care Home in Canterbury, a sense of warmth and comfort fills the air from the moment someone steps through the doors. Here, every resident is greeted with care and compassion by a dedicated team, committed to creating a nurturing environment where each individual is treated like family.

Days at Highfield unfold with meaningful moments. Residents are encouraged to pursue their passions, whether it’s through creative activities, social events, or simply enjoying quiet time engaged in personal interests. Every hobby, no matter how big or small, is embraced, making each day a celebration of individuality and joy.

Meals at Highfield are more than just nourishment—they are moments to be savored. Talented chefs craft delicious, wholesome dishes, carefully considering dietary needs and preferences to ensure every bite is both satisfying and nourishing. Each meal is designed to create a dining experience that feels like home.

At Highfield, care goes beyond the physical. It’s a place where kindness, respect, and personal connections flourish. A community is built, where residents are surrounded by people who truly value and support them, allowing them to thrive with dignity and joy.
Show Highfield Care Home on the Map

Care Provided by Highfield Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1700 – £2000
  • Self-Funded Nursing Dementia Care: £1700 – £2000
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £2100
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £2100

These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.

The price(s) shown are provided by the care home. Contact Highfield Care Home for full pricing details and T&Cs.

Contact Highfield Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Highfield Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sheila Edrial-Deque (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Highfield Care Home does not operate specific visiting hours. Visitors are welcome at all times although, the home ask that visitors are respectful of residents time to rest in the evenings.

Parking

  • On-site parking is available

Highfield Care Home Reviews (66)

9.4

Highfield Care Home has a Review Score of 9.4 (9.407) out of 10, based on 7 reviews in the last 2 years.
Over all time Highfield Care Home has 66 reviews.

Overall Experience
  • 53
  • 12
  • 0
  • 1
  • 0
Date Published
  • 66
  • 7
  • 7
  • 7
  • 59
Reviewer Connection to Highfield Care Home
  • 22
  • 11
  • 10
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from Virginia F (Daughter of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 92-year-old mother came to Highfield in April 2015.
She was CHC fast-tracked by the hospital and very frail, underweight, had pressure sores - we were very concerned about her.
Highfield's excellent care nursed her back to health, and she has enjoyed a good standard of life for the past two years.
I
know all the staff and they are always receptive to my concerns or requests for Mum's care.
Her health is now starting to fail, and I have been impressed with the level of care and kindness shown to her and to me at this time.
I have marked it good because Highfield is still improving its facilities but the most important element - the care - is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charles S (Friend of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife passed away here a few years ago. The standard of care she received was so good that I became friendly with all the staff and also with a number of residents and I still visit a certain resident who has a connection with me. When you come into this home you feel the love and affection which
abounds here.
The manager ensures that all the necessary criteria are rigidly adhered to and I think that this care home is a template of how a home like this should be run.
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care HomeThanks for your continued support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher S (Son of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have have been happy with Highfield Care Home with the exception of one significant even concerning my mother's safety/safeguarding, this has been addressed and I am now satisfied.
There have been significant efforts to improve and my mother seems well looked after and is as comfortable and content
as she can be at this difficult time for her.
Reply from Sheila Edrial-Deque, Manager at Highfield Care HomeI would like to thank you for your kind review and continued support to Highfield. I am pleased that we have assisted you with your concerns and that you are now satisfied.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris J (Son of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The building has character and in beautiful surroundings. With such an older building there are maintenance issues. My mother is very happy, well fed, encouraged to be independent. She has been in the home for three years.
The staff have always been polite to my mother and to myself when I visit. I
always feel welcomed into the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K F (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Highfield for just over a year. Despite her severe dementia, the staff are able to relate to her in an appropriate and cheerful manner while delivering personal and medical care and treating her with dignity.
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care HomeThank you for your kind review. We are glad you are happy with the care we are giving to your mom and thanks for your continued support to the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rita T (Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here in January 2014, aged 65. Since then I have been extremely well looked after. I have MS and many other problems. When my legs became ulcerated, the nurses cared for them and still do. There are no activities at present as the person who arranges this has been in the office. There are no
funds for anything anyway. However, apart from this, I have no other complaints. The carers are mostly very young now, but they are all very kind, conscientious and good at their jobs. The cleaners work extremely hard to keep this old building clean and hygienically safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.407)

Overview of Review Score

The Review Score of 9.4 (9.407) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Highfield Care Home is calculated as follows: ( (70 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Highfield Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Apr 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Care Home to verify any information. View our terms and conditions. Highfield Care Home has an Enhanced Service - more info.