Highfield Care Home

Bekesbourne Lane, Bekesbourne, Canterbury CT4 5DX
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9.4 66 Reviews
  • Highfield Care Home, Canterbury
At Highfield Care Home in Canterbury, a sense of warmth and comfort fills the air from the moment someone steps through the doors. Here, every resident is greeted with care and compassion by a dedicated team, committed to creating a nurturing environment where each individual is treated like family.

Days at Highfield unfold with meaningful moments. Residents are encouraged to pursue their passions, whether it’s through creative activities, social events, or simply enjoying quiet time engaged in personal interests. Every hobby, no matter how big or small, is embraced, making each day a celebration of individuality and joy.

Meals at Highfield are more than just nourishment—they are moments to be savored. Talented chefs craft delicious, wholesome dishes, carefully considering dietary needs and preferences to ensure every bite is both satisfying and nourishing. Each meal is designed to create a dining experience that feels like home.

At Highfield, care goes beyond the physical. It’s a place where kindness, respect, and personal connections flourish. A community is built, where residents are surrounded by people who truly value and support them, allowing them to thrive with dignity and joy.
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Care Provided by Highfield Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1700 – £2000
  • Self-Funded Nursing Dementia Care: £1700 – £2000
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £2100
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £2100

These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.

The price(s) shown are provided by the care home. Contact Highfield Care Home for full pricing details and T&Cs.

Contact Highfield Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Highfield Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sheila Edrial-Deque (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Highfield Care Home does not operate specific visiting hours. Visitors are welcome at all times although, the home ask that visitors are respectful of residents time to rest in the evenings.

Parking

  • On-site parking is available

Highfield Care Home Reviews (66)

9.4

Highfield Care Home has a Review Score of 9.4 (9.407) out of 10, based on 7 reviews in the last 2 years.
Over all time Highfield Care Home has 66 reviews.

Overall Experience
  • 53
  • 12
  • 0
  • 1
  • 0
Date Published
  • 66
  • 7
  • 7
  • 7
  • 59
Reviewer Connection to Highfield Care Home
  • 22
  • 11
  • 10
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 41-60
Review from J C (Son of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention is given to all residents by friendly and dedicated staff. Rooms are kept neat and tidy and the food is served punctually and to a good standard. Extra activities such as "sing a longs" keep the residents happy and occupied. In general, my mother appears to be happy and
well looked after and I would recommend this care home to anybody who is in the same portions.
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Review from Denise B (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fabulous care home! My first impression with both the manager and admin lady was brilliant, very welcoming doesn't express my feelings adequately.
I was guided through the whole procedure of getting my mum into Highfield in a simplistic way and could ask questions along the way. Every member
of staff is dedicated to the care of every patient, they are all so lovely.
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Review from Pamela W (Friend of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is welcoming, the staff are helpful, cheerful and it has a lovely homely feeling.
The residents always look well cared for and clean. No nasty smells. No one wants to end up in a care home but if you did, this would be the one I would choose for myself.
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Review from Paul L (Son of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable.
Lovely staff.
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Review from Charles W (Friend of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, staff are very good with residents making their days as pleasant as possible. A good feeling to the place, I would and have recommended it to others.
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Review from Margaret B (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident in here for just on two years this month. It is the best thing that has ever happened to her, the staff are lovely and are all so kind and generous with their time. The annual garden party (fete) was a day to remember.
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care HomeDear Margaret,
Thanks for the review. I am glad you enjoy during the summer fete. Thanks also for your continuous support for Highfield.
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Review from Zoe A (Daughter-in-law of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wouldn't hesitate to recommend Highfield for the care of your loved one. Having looked at many care homes for my parents-in-law, Highfield immediately appealed to us because of its relaxed and homely feel. My father-in-law was here for eighteen months and my mother-in-law has been at Highfield for
several years now, and we have been very happy with the genuine care, love and respect shown to them by the staff.
On every visit you can see how caring everybody is and, as a family, we always feel welcome to visit and to get involved in events. We are very grateful to Highfield for all their hard work and dedication, and we feel lucky to have been able to place our family members there. Thank you!
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care HomeDear Zoe, thanks for your lovely remarks for Highfield. From Highfield Care Home
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Review from Marion M (Daughter of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recently in England to visit my Mum who has been in your care home Highfield (Bekesbourne) now for almost two years. We couldn't wish for her to be in a more serene and lovely place. The staff are just wonderful, so very friendly from the moment we entered to when we left, my Mum is being treated
so well by all the team there. She enjoys all the activities especially the singing and the music man on a Tuesday. We are very lucky to have her there. The food looks and smells delicious and my Mum enjoys it.
Thanks to all the cooks and kitchen staff, they do a wonderful job, as do all the staff. Wishing you all the very best and thank you all for taking such good care of my Mum. Hello to all the residents I met and to all the staff. Keep up your good work.
Many thanks, best wishes and kind regards to you all.
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Review from Christine W (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind and friendly. The food is good and varied drinks are regularly provided to the rooms and visitors are able to use tea and coffee making areas in the kitchen. Cleanliness and hygiene are good. My only issue is that regular visitors are not allowed to know the entry code. Having to
be admitted by staff is time-consuming for everyone.
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Review from Agnes S (Daughter-in-law of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided by the staff at Highfields. They show a very high standard of care, love and kindness to my Mother-in-law and we thank you all for your excellent service.
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Review from Kathy S (Daughter-in-law of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I visit the nursing/care home nearly every day. The staff are always happy. The home is very clean and there is a lovely family atmosphere. The staff and management are always happy to talk if you have any concerns and the care they provide for the residents is excellent.
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Review from Stephen S (Son of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the love, care and professionalism provided by the staff at Highfields Care Home.
All the staff have treated my mother with great kindness, tenderness and dignity.
We are highly grateful, and we thank you all.
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Review from Richard S (Son of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Highfield care home to be clean, bright and always welcoming. The staff are always helpful and kind. The nursing staff are always there and very professional. All the residents seem to be happy and content. I would recommend Highfield to everyone.
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Review from Linda P (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is exceptionally high and residents are treated well and as individuals. As much dignity as possible is afforded to residents and my father has improved in his wellbeing since living there. Above all, the staff are truly fantastic, from the housekeeping, food, staff, nurses and
entertainment coordinator, everyone has a positive, friendly and caring nature.
I am extremely impressed by all the staff and grateful to them all.
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care HomeIt's always good to receive positive feedback when we have made a real difference to the resident's life especially when they can feel safe and content. Thank you, Linda.
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Review from M W (Granddaughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home used by Nan. She loves it and it's fantastic. Very friendly and clean.
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care HomeIt's always good to receive positive feedback when we have made a real difference to the resident's life especially when they can feel safe and content. Thank you.
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Review from S S (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited a lot over the last couple of months at different times of the day and night.
All the staff are friendly and welcoming and nothing is too much trouble. My mum came here for respite and wanted to stay indefinitely. That says it all.
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care HomeIt's always good to receive positive feedback when we have made a real difference to the resident's life especially when they can feel safe and content. Thank you, Sharon
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Review from M B (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to see my mother as often as possible as I live in Spain, saying that, I am usually here 8 out of 12 months. Every time I come, I have to say I find the staff and management extremely kind and always very helpful. The food always looks appetising and everyone is extremely cheerful. I don't think
my mum could be in a better place.
Reply from Donna Mills, Regional Manager at Highfield Care HomeThank you very much for your comments, at Highfield we try and provide the best care possible, and liaise with relatives to ensure they are happy with the care their loved ones receive.
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Review from Ann L (Niece of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to recommend the home after our visit we were very impressed. Our aunt looked so well looked after, beautifully clean and tidy. The home was inviting as you entered, very welcoming. We met the entertainments lady she welcomed us and was so friendly, what a lovely character. I watched her
interact with the residents who clearly enjoyed her company.
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Review from Denis S (Husband of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the start of my wife's residence, I was impressed by the kindness and attention to both residents and their visitors. Since her admittance last August, I have sat with her daily because I wanted to be with her (we have been married 65 years) and I did not want her to feel she was entire with a
strange environment, but during the past few days I have taken time out to be with my brother and his daughter from Canada and I have felt secure that my wife is with friends and she is in good care.
Reply from Donna Mills, Regional Manager at Highfield Care HomeThank you very much for the positive review for Highfield
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Review from J J (Sister-in-law of Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the kind attention my sister-in-law was receiving the staff were very kind to her and very attentive, the whole atmosphere of the home was very homely and relaxed.
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Current Review Score: 9.4 (9.407)

Overview of Review Score

The Review Score of 9.4 (9.407) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Highfield Care Home is calculated as follows: ( (70 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Highfield Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Apr 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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