






The West Gate is a specialist care home in Westgate-on-Sea providing restful nursing and residential care for people living with dementia and mental health issues.
The modern home with its friendly staff offers a warm, welcoming and conveniently located environment. The home is only a short walk from the seafront town with shops, cafes, a cinema, a library, churches and beaches.
The care is flexible and can accommodate long-term and respite needs,...
Care Provided by The West Gate
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are assessed on an individual basis on completion of our holistic pre-admission screening. Fees are inclusive of Meals, Toiletries and Activities Provision.
Chiropody and Hairdressing and other sundries are not included
The price(s) shown are provided by the care home. Contact The West Gate for full pricing details and T&Cs.
Contact The West Gate to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Bedstone Ltd
- Private Owned
Person in charge
- George Brown and Monika Liszka(Registered Managers)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
Visiting
- The West Gate has no restrictions on visiting times. However, during outbreaks the home may implement additional precautions for visitors such as wearing of masks.
Parking
- On street Parking
The West Gate Reviews (52)
The West Gate has a Review Score of 9.9 (9.854) out of 10, based on 23 reviews in the last 2 years.
Over all time The West Gate has 52 reviews.
My father was at The West Gare for approximately two and a half years, in which time, he was treated with respect and dignity at all times. He was made to feel valued within his new home and was involved in my activities within the home and the wider community on trips out. We always found the home clean and tidy, and Dad's food always looked and smelt delicious. As a large family, we could visit Dad at any time and were always made to feel welcome by all the staff, which was a great comfort to us all. Thank you to all.
Thank you Juliet for such a beautiful review. It was our honour and pleasure to care for your father and hold many beautiful memories in our hearts.
My husband moved into The West Gate in June after being at another home, and the difference to his day-to-day life is amazing. At only 45 with dementia and other neurological ailments we were struggling to find a home that could cope with his needs. But as a family we are so happy with the way he has been welcomed at the West Gate. He's been out on trips and has started interacting with staff and other residentsm he now joins in games and quizzes and loves his pampering sessions in the pod, not only do they look after his physical health they also promote emotional wellness and social development, they have given him a new life at the West Gate and we are so grateful.
Thank you for the wonderful feedback Michelle we appreciate the lovely and kind words and are happy that you are happy with the quality and care we are providing as a service. Once again thank you so much and will share this wonderful feedback with the team at the West Gate. Kindest regards The Management team.
My brother moved here from a previous care home. The staff are all lovely, smiley, interactive and nothing is too much. The staff have kept me informed of any changes in his health. The staff are extensively trained and have dealt with a couple of his situations with ease, care and compassion. He has been encouraged to join activities, day trips, games and pampering sessions. His room is modern, light and he is allowed pictures on the wall and personal touches. The food is amazing and he is given choices on what he would like, the snacks and refreshments provided throughout the day have ensured he stays hydrated and nourished. I am always made to feel welcome and part of a much larger family, but most importantly my brother has regained some independence, happiness and is more active. I can't thank the staff enough for the ongoing care and support we receive.
Thank you for your wonderful positive comments. We understand how this has been a difficult time for your brother and the whole family, and it has been a pleasure to see the change in him since he moved to our home.
I thank all the staff for looking after my very good friend. Thanks for everything you do for him as a resident. Thank you very much.
Thank you for your trust and the opportunity to take care of your best friend. It was our pleasure to meet you both. Thank you for all the kind words.
Her room is pleasant, warm and comfortable and facilities are good, though she has not been willing to attend activities or the day room despite encouragement. Well managed and staffed.
My family member is receiving palliative care at The West Gate. All their needs are being met to a good standard, not quite like home but close enough. They are regularly checked by a caring team who support with much kindness and a nursing team who show genuine care and understanding to us both at this very difficult time. All staff have ensured that this transition to nursing care has been as smooth as possible, their room has been made to feel homely and cosy for us to spend time together along with visiting family and friends. Thank you to everyone at The West Gate.
Thank you so much for the positive comments. Our staff really appreciate the recognition that they get from reviews, and in person when you visit.
Very happy with the service received by my wife, nice room, nice staff and good food.
Thank you so much for the positive comments. It is our pleasure to look after your lovely wife.
Overall, I can't fault this home. The entertainment is also good and they have numerous events happening throughout the week.
Thank you so much for taking the time to give us a review and we appreciate your positive comments. If you have any suggestions on further improvements that we could make, then please let us know when you next visit your mum.
The home is great, the staff are generally very caring and respectful to both residents and family members when visiting and normally staff are very approachable, especially when making queries or requests, and when opening the main door always with a smile when greeted, but I found on today's visit 11/02/23 I had the greeting of what appears to me attitude and unpleasant tone of voice as if she needed to impress someone and proceeded to usher me into a lounge lecturing me about procedures and being ready to receive visits, I understand if my Mother for some reason at 10.45am had not yet received her personal care as yet, which on other morning visits had not prevented me to see my Mother as I fully understand that at times things can happen as such staff shortages etc. She had not had her P/C as yet, I felt very ruffled and felt that my time with my Mother was shortened due to this and waiting. You have a great team apart from today's experience, maybe she needs training in people skills.
We appreciate you taking the time to complete the review you posted via carehomes.co.uk on 11/02/2023. We continuously welcome feedback as this supports us to improve the service we provided and assists us to reflect on your experience.
A member of the management team will be in contact with you later today to discuss the above in further detail.
Found all staff very friendly and helpful. My husband is kept clean and warm and as he is bedbound all his needs are tended to.
Thank you for taking the time to complete this review, we are happy that you are happy with the service provided to your husband and we will continue to strive to improve our service and ensure we continue to do our absolute best to support everyone that resides in the service. Thank you once again for your lovely review.
every time I've visited the staff have all been very friendly and caring.
I find the staff very hard working and very caring. My brother's room is light and bright and very clean. My brother seems to be very content.
From the moment we walked through the door, we instantly felt reassured and confident that our mum was going to receive the best care. All staff were have had the pleasure of meeting have been kind, caring, attentive, empathetic and good-humoured. Although her stay here will be short, we are very happy that her final days are spent within this lovely care setting. We are very grateful to you all.
Always impressed with the professionalism of all staff, especially those who support/care for my sister. They know her and want the best for her.
I have lived here for two and a half years. This was a big change in my life I have had a lot of support in the transition it has given me a new lease of life. I would give this home a 95/100 room for little improvement, due to the dependency of the other people that live here. As someone that lives here, I feel that I have control, as the team listen to feedback and make improvements. The staff have a wide range of ages with both newcomers and experienced staff, this home excels in training new staff to care. The nursing team have a wide range of skills across the board. The staff are always available to offer emotional support when needed. There is a wide variety of food on offer - if you want something that's not on offer, the team are willing to accommodate your requirements. There is an external hairdresser at affordable prices who is very friendly. There are a variety of activities including performers, shows, outings, relaxation and hands-on activities. Thanks to the West Gate for everything you have done for me so far.
Mum was moved to The West Gate from hospital on palliative care. She was bedbound, not eating, and had difficulty swallowing, hospice were also involved. Within a couple of months she was eating, drinking and looking much better. Now she enjoys days out with staff, walking with a Zimmer frame and interacting with activities, of which there are plenty. The staff are excellent, they really care for the residents. The home is bright and airy with a lovely garden. No hesitation in recommending this home to care for a loved one. Thank you all for your great care of Mum.
Thank you for your review, I will pass your kind words onto our staff team. Mum is a pleasure to care for and I am so pleased she is doing so well.
My father has a diagnosis of Alzheimer’s and prior to moving to The West Gate, he was living in another local care home. He has limited verbalisation and was displaying challenging behaviour during personal care, refusing medication and lost a great deal of weight. However, since moving to The West Gate in December there has been a vast improvement in his presentation. Despite being bed-bound he is settled and happy with no challenging behaviours, he is compliant with medication and is eating well and gaining weight. He smiles at staff and has told them he likes them. The home is bright and clean and my father has a lovely room. Every staff member is extremely friendly and welcoming and has knowledge of my father’s needs. They record all daily activities electronically on a portal that the family can access to see how my father is on a daily basis. The food is varied and plentiful and staff are very competent. I would have no hesitation in recommending the West Gate nursing home.
Thank you for your kind review, Dad is a pleasure to care for. I will pass your kind comments on to the care team.
My husband is having better care at The West Gate than I am able to provide at home as he is now in late-stage dementia. All the staff at the home treat him with great care and dignity. My son and I are so pleased that he feels at home at The West Gate. Our thanks to everyone at The West Gate.
Thank you we are glad he has settled in so well with us. He is a lovely gentleman to take care of thank you for your review.
Mum came to this home in the middle of covid, so we could not see her surroundings, staff or conditions. We felt very uneasy about this but when the lockdown was eased, to our great delight, the choice had been the best one made for her. We had a couple of things that needed sorting out but this was done straight away without question. During Mum`s last six months there, she had a dislocated hip which caused a great deal of pain but the staff cared for her and did their best for her, causing the least pain as was possible. Mum's last days of end of life care, were met with compassion, love and dignity. We stayed with Mum for the last three days of her life and I have never seen care like it, not only for Mum but for myself and my daughter. The staff you could see were upset but carried on professionally. They helped us when Mum passed and advised us accordingly. The choice, we made under difficult circumstances but I would say to anyone thinking of placing a loved one here, do not be in any doubts about the care.
Thank you so much for your kind review. I have passed it onto the team. Mum was a lovely lady and it was our pleasure and an honour to be able to care for her in her final days.
My Aunt was admitted to the Westgate on a palliative care pathway, following a hospice admission. From day one, the staff were kind and compassionate towards her and me, making allowances for visiting around work patterns, despite juggling Covid restrictions. Her medical and personal needs were attended to promptly and with professionalism, as well as care and gentility. In her last 72 hours, she was attended to round the clock, with someone with her to read to her, talk to her, play music to her and just make sure she wasn’t alone. For this, I will be forever grateful.
Thank you for your review, I will pass your comments onto our team. We are glad we were able to provide some comfort at such a difficult time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 June 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The West Gate.
There are no upcoming events for The West Gate.
Awards / Recognitions (3)
- 26 Nov 2021Recipient: The West Gate
- 26 Nov 2021Recipient: The West Gate
- 26 Nov 2021Recipient: The West Gate
Accreditations
There are no accreditations posted yet for The West Gate.
Meet the Team (2)

George has worked for the West Gate since 2008. He quickly excelled in his roles and has worked from being a carer to a senior Carer to the home's Head of Care. George then studied at University to become a Registered Mental Health Nurse and has vast experience both in mental health and caring for our lovely residents and their mental health needs.
George became the Registered Manager in 2023

Monika came to the West Gate many years ago as our head of care whilst her nursing qualifications were being transferred. Monika then became a Registered General Nurse for the Home and since then Monika has done some amazing work with palliative and wound care and is now one of our Registered Managers. Monika has great drive and is very passionate about her job and always ensures the residents receive the appropriate care they need.
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