The West Gate

My Aunt was admitted to the Westgate on a palliative care pathway, following a hospice admission. From day one, the staff were kind and compassionate towards her and me, making allowances for visiting around work patterns, despite juggling Covid restrictions. Her medical and personal needs were attended to promptly and with professionalism, as well as care and gentility. In her last 72 hours, she was attended to round the clock, with someone with her to read to her, talk to her, play music to her and just make sure she wasn’t alone. For this, I will be forever grateful.

Mum is very happy and seems to be doing really well, especially with her mobility. The staff are all very friendly, polite and helpful. Lovely feeling from them, a happy environment.

Lovely garden. Brilliant staff. Nanny seems very happy here. We all felt really cared for and the staff are very attentive.

Very friendly and helpful staff who always give a welcoming greeting when visiting or phoning. More importantly, my mother who is convalescing there, is being looked after very well, medically. Any minor problems she has had since being placed here were quickly resolved and she always tells me how nicely and cheerfully the staff treat her, when we visit. Since arriving, there has only been one occasion my mother has told me about when, in her opinion, a member of staff spoke quite abruptly to her, but overall she is very comfortable and being well cared for. One thing I must comment on is the ability to log into her daily care, it is an excellent, informative system.

What I love about The West Gate is the caring, friendly and helpful staff. It breaks my heart that my Mum has to be here but I am greatly comforted by the fact that I know my Mum is well cared for, and all members of staff are always ready, willing and more than happy to give her a much-needed cuddle whenever she wants and this speaks volumes to me.

After experiencing other care homes, I have found The West Gate a real breath of fresh air. It is well run with easily approachable management at all levels, and they obviously are careful about staff selection. As, in my experience, they are all pleasant, smile and appear to care about what they are doing. The home also provides a website where we can check on loved ones any time of the day or night and is updated immediately by the staff every time they visit, in my case, my wife.

My dad is a resident at The West Gate and has been now for nearly two years. We cannot fault the care my dad receives. The home is in constant contact regarding my dad and any concerns they have. The staff are friendly and always go above and beyond to ensure Dad is comfortable. Would definitely recommend this home.

I cannot really comment on all the internal workings of the home due to having only been inside the home twice and was taken straight to the room due to the Covid infection, so wasn’t able to look around, but everything has been expertly carried out to care for my relative. I have been treated with understanding and care when phoning for updates, and also changes in health have been relayed promptly to me, even though I’m not allowed in the home due to lockdown at the moment.

My Great Grandmother went to stay at The West Gate for six weeks for Respite after she was quite sick. The staff were so friendly and welcoming, her room was homely and clean. We cannot recommend The West Gate highly enough.

Thank you very much to the nursing staff and carers for looking after him so well.

Staff are really caring and go out of their way to support him when he is in his busy work mode.

There is always plenty of good food to eat and drinks on offer.

Not only do staff care for Dad but they also actually like him.

It is fair to say that it has not always been a bed of roses for him, but clearly, the people caring for Dad have helped him to cope better in his own little Alzheimer's world.

My stepdad is a resident at the Hockeredge, he has been a resident for a good few months now. So far we are really happy with the care he gets. Staff are very friendly, happy and caring, and nothing seems to be a problem. We visit every day and feel like we are welcome at any time, we are offered Tea/Coffee on pretty much every visit, this is lovely as my stepdad loves having a 'cuppa' with us.

The food is fantastic and cooked on-site, the cooks are often cooking cakes and biscuits for the residents in addition to the home cooked meals.

The rooms are lovely and are cleaned regularly to perfection!

Medication seems to be given on time (Refreshing change compared to other care homes we have experienced)

Currently we are really happy with the Hockeredge, and are looking forward to the refurbishments.

We are relieved he has now found somewhere where he is cared for, and his needs are meet on a daily basis - We can only say thank you.

My son was moved to other care homes before moving to Hockeridge Care Centre, and he is well looked after and has settled well and I am pleased that he is there.