The West Gate

2-4 Canterbury Road, Westgate-on-Sea CT8 8JJ
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9.7 43 Reviews
  • The West Gate, Westgate-on-Sea
The West Gate is a specialist care home in Westgate-on-Sea providing restful nursing and residential care for people living with dementia and mental health issues.

The modern home with its friendly staff offers a warm, welcoming and conveniently located environment. The home is only a short walk from the seafront town with shops, cafes, a cinema, a library, churches and beaches.

The care is flexible and can accommodate long-term and respite needs, promoting residents' independence. The person-centred care extends to each family member as the home aims to enhance the quality of life for everyone involved.

Residents benefit from a spacious garden and inside there is a TV lounge, a quiet lounge and dining rooms.

Care Provided by The West Gate

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees are assessed on an individual basis on completion of our holistic pre-admission screening. Fees are inclusive of Meals, Toiletries and Activities Provision.


Chiropody and Hairdressing and other sundries are not included

These prices are only a guideline, please contact The West Gate to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Bedstone Ltd

Person in Charge

  • George Brown and Monika Liszka (Registered Managers)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The West Gate has no restrictions on visiting times. However, during outbreaks the home may implement additional precautions for visitors such as wearing of masks.

Parking

  • On street Parking

9.7

The West Gate has a Review Score of 9.7 (9.705) out of 10, based on 19 reviews in the last 2 years.
Over all time The West Gate has 43 reviews.

Overall Experience
  • 30
  • 12
  • 0
  • 1
  • 0
Date Published
  • 43
  • 6
  • 9
  • 19
  • 24
Reviewer Connection to The West Gate
  • 16
  • 7
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Colin M (Son of Resident) published on 31 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been with The Hockeredge for a few months now and I am so pleased to see him becoming settled.
We are always warmly welcomed when we visit dad and the staff take time to talk to us about how his day has been.

Staff are really caring and go out of their way to support him when he is in his
busy work mode.


Dad had lost a lot of weight before coming to The Hockeredge and I can see his appetite is well and truly back now.
There is always plenty of good food to eat and drinks on offer.


I know how much he trusts his carers when he is willing to have a hug or even give back a peck on the cheek. Something previous homes have not even got close too.
I've even known staff pick up little bits and pieces for him while off duty.
Not only do staff care for Dad but they also actually like him.


It is fair to say that it has not always been a bed of roses for him, but clearly, the people caring for Dad have helped him to cope better in his own little Alzheimer's world.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dan (Son of Resident) published on 9 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepdad is a resident at the Hockeredge, he has been a resident for a good few months now. So far we are really happy with the care he gets. Staff are very friendly, happy and caring, and nothing seems to be a problem. We visit every day and feel like we are welcome at any time, we are offered Tea/Coffee
on pretty much every visit, this is lovely as my stepdad loves having a 'cuppa' with us.


The food is fantastic and cooked on-site, the cooks are often cooking cakes and biscuits for the residents in addition to the home cooked meals.


The rooms are lovely and are cleaned regularly to perfection!


Medication seems to be given on time (Refreshing change compared to other care homes we have experienced)


Currently we are really happy with the Hockeredge, and are looking forward to the refurbishments.


We are relieved he has now found somewhere where he is cared for, and his needs are meet on a daily basis - We can only say thank you.

Reply from Mary Noone, Home Manager at The West Gate
Thank you for your lovely review. It is a pleasure to care for your Step-Dad and to welcome you all into the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Robert H (Father of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son was moved to other care homes before moving to Hockeridge Care Centre, and he is well looked after and has settled well and I am pleased that he is there.
Reply from Vanessa Cornfoot, Home Manager at The West Gate
We would like to thank you for taking the time to write a review and are pleased that you are happy with the services provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for The West Gate is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.705 for The West Gate is calculated as follows: ( (163 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 220 Ratings = 4.705
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The West Gate is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

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Meet the Team (2)

George

George Brown

Job Title: Registered Manager Joined: 2008

George has worked for the West Gate since 2008. He quickly excelled in his roles and has worked from being a carer to a senior Carer to the home's Head of Care. George then studied at University to become a Registered Mental Health Nurse and has vast experience both in mental health and caring for our lovely residents and their mental health needs.


George became the Registered Manager in 2023

Monika

Monika Liszka

Job Title: Registered Manager Joined: 2015

Monika came to the West Gate many years ago as our head of care whilst her nursing qualifications were being transferred. Monika then became a Registered General Nurse for the Home and since then Monika has done some amazing work with palliative and wound care and is now one of our Registered Managers. Monika has great drive and is very passionate about her job and always ensures the residents receive the appropriate care they need.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The West Gate to verify any information. View our terms and conditions. The West Gate has an Enhanced Service - more info.