






The West Gate is a specialist care home in Westgate-on-Sea providing restful nursing and residential care for people living with dementia and mental health issues.
The modern home with its friendly staff offers a warm, welcoming and conveniently located environment. The home is only a short walk from the seafront town with shops, cafes, a cinema, a library, churches and beaches.
The care is flexible and can accommodate long-term and respite needs,...
Care Provided by The West Gate
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are assessed on an individual basis on completion of our holistic pre-admission screening. Fees are inclusive of Meals, Toiletries and Activities Provision.
Chiropody and Hairdressing and other sundries are not included
The price(s) shown are provided by the care home. Contact The West Gate for full pricing details and T&Cs.
Contact The West Gate to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Bedstone Ltd
- Private Owned
Person in charge
- George Brown and Monika Liszka(Registered Managers)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
Visiting
- The West Gate has no restrictions on visiting times. However, during outbreaks the home may implement additional precautions for visitors such as wearing of masks.
Parking
- On street Parking
The West Gate Reviews (52)
The West Gate has a Review Score of 9.9 (9.854) out of 10, based on 23 reviews in the last 2 years.
Over all time The West Gate has 52 reviews.
Mum is very happy and seems to be doing really well, especially with her mobility. The staff are all very friendly, polite and helpful. Lovely feeling from them, a happy environment.
Thank you very much for your kind review. We are glad Mum is doing so well.
Lovely garden. Brilliant staff. Nanny seems very happy here. We all felt really cared for and the staff are very attentive.
Thank you for your kind review we are glad that Nanny is happy in the home.
Very friendly and helpful staff who always give a welcoming greeting when visiting or phoning. More importantly, my mother who is convalescing there, is being looked after very well, medically. Any minor problems she has had since being placed here were quickly resolved and she always tells me how nicely and cheerfully the staff treat her, when we visit. Since arriving, there has only been one occasion my mother has told me about when, in her opinion, a member of staff spoke quite abruptly to her, but overall she is very comfortable and being well cared for. One thing I must comment on is the ability to log into her daily care, it is an excellent, informative system.
Thank you very much for your review. I am glad you are finding the access to Mum's care records helpful. If you have any concerns about Mum's care, please ask to speak with one of the management team. We will always be happy to meet with you. Kind regards, Louise.
What I love about The West Gate is the caring, friendly and helpful staff. It breaks my heart that my Mum has to be here but I am greatly comforted by the fact that I know my Mum is well cared for, and all members of staff are always ready, willing and more than happy to give her a much-needed cuddle whenever she wants and this speaks volumes to me.
Thank you very much for your review I will pass your kind words onto our care team, Mum is an absolute pleasure to look after. Kind regards, Louise.
After experiencing other care homes, I have found The West Gate a real breath of fresh air. It is well run with easily approachable management at all levels, and they obviously are careful about staff selection. As, in my experience, they are all pleasant, smile and appear to care about what they are doing. The home also provides a website where we can check on loved ones any time of the day or night and is updated immediately by the staff every time they visit, in my case, my wife.
Thank you for submitting your review; I will pass your kind comments on to the staff team.
My dad is a resident at The West Gate and has been now for nearly two years. We cannot fault the care my dad receives. The home is in constant contact regarding my dad and any concerns they have. The staff are friendly and always go above and beyond to ensure Dad is comfortable. Would definitely recommend this home.
Thank you for your review, I will pass your kind words on to the care team. Louise
I cannot really comment on all the internal workings of the home due to having only been inside the home twice and was taken straight to the room due to the Covid infection, so wasn’t able to look around, but everything has been expertly carried out to care for my relative. I have been treated with understanding and care when phoning for updates, and also changes in health have been relayed promptly to me, even though I’m not allowed in the home due to lockdown at the moment.
Thank you for your review, I will ensure your views are passed on to the care team. Louise, Luke and Adam
My Great Grandmother went to stay at The West Gate for six weeks for Respite after she was quite sick. The staff were so friendly and welcoming, her room was homely and clean. We cannot recommend The West Gate highly enough.
Thank you for reviewing our home Jess. The team wish your great grandmother the best for her future and are happy we were able to help her gain some independence back.
The staff were always supportive and caring to us when we were there and looked after my father very well. We were very happy he ended his life in such a positive and friendly environment.
Thank you very much to the nursing staff and carers for looking after him so well.
Thank you for your review of our home. We are pleased we were able to support your father and all of the family during this very difficult time. Your thanks will be passed on to the rest of the team here and we wish you all the very best.
We are always warmly welcomed when we visit dad and the staff take time to talk to us about how his day has been.
Staff are really caring and go out of their way to support him when he is in his busy work mode.
Dad had lost a lot of weight before coming to The Hockeredge and I can see his appetite is well and truly back now.There is always plenty of good food to eat and drinks on offer.
I know how much he trusts his carers when he is willing to have a hug or even give back a peck on the cheek. Something previous homes have not even got close too.I've even known staff pick up little bits and pieces for him while off duty.
Not only do staff care for Dad but they also actually like him.
It is fair to say that it has not always been a bed of roses for him, but clearly, the people caring for Dad have helped him to cope better in his own little Alzheimer's world.
My stepdad is a resident at the Hockeredge, he has been a resident for a good few months now. So far we are really happy with the care he gets. Staff are very friendly, happy and caring, and nothing seems to be a problem. We visit every day and feel like we are welcome at any time, we are offered Tea/Coffee on pretty much every visit, this is lovely as my stepdad loves having a 'cuppa' with us.
The food is fantastic and cooked on-site, the cooks are often cooking cakes and biscuits for the residents in addition to the home cooked meals.
The rooms are lovely and are cleaned regularly to perfection!
Medication seems to be given on time (Refreshing change compared to other care homes we have experienced)
Currently we are really happy with the Hockeredge, and are looking forward to the refurbishments.
We are relieved he has now found somewhere where he is cared for, and his needs are meet on a daily basis - We can only say thank you.
Thank you for your lovely review. It is a pleasure to care for your Step-Dad and to welcome you all into the home.
My son was moved to other care homes before moving to Hockeridge Care Centre, and he is well looked after and has settled well and I am pleased that he is there.
We would like to thank you for taking the time to write a review and are pleased that you are happy with the services provided.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 June 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The West Gate.
There are no upcoming events for The West Gate.
Awards / Recognitions (3)
- 26 Nov 2021Recipient: The West Gate
- 26 Nov 2021Recipient: The West Gate
- 26 Nov 2021Recipient: The West Gate
Accreditations
There are no accreditations posted yet for The West Gate.
Meet the Team (2)

George has worked for the West Gate since 2008. He quickly excelled in his roles and has worked from being a carer to a senior Carer to the home's Head of Care. George then studied at University to become a Registered Mental Health Nurse and has vast experience both in mental health and caring for our lovely residents and their mental health needs.
George became the Registered Manager in 2023

Monika came to the West Gate many years ago as our head of care whilst her nursing qualifications were being transferred. Monika then became a Registered General Nurse for the Home and since then Monika has done some amazing work with palliative and wound care and is now one of our Registered Managers. Monika has great drive and is very passionate about her job and always ensures the residents receive the appropriate care they need.
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