Iden Manor Nursing Home

Cranbrook Road, Staplehurst, Tonbridge TN12 0ER
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9.8 38 Reviews
  • Iden Manor Nursing Home, Tonbridge
Iden Manor Nursing Home provides the very best nursing and residential care for the elderly, frail and vulnerable. Iden Manor also offers a specialist dementia wing within the home

The home offers day care, respite care and long term care.

The setting is in a Victorian mansion with turrets and vast windows looking out onto beautiful grounds that provide a haven for wildlife.

This lovely home was established in 2003. From the very beginning it has been run with a focus on quality in all things with an unswerving commitment to care.

The staff at Iden Manor Nursing Home welcome all inquiries and visits.
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Care Provided by Iden Manor Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1795 – £1895
  • Self-Funded Residential Dementia Care: £1795 – £1895
  • Self-Funded Nursing Care: £1795 – £2600
  • Self-Funded Nursing Dementia Care: £1795 – £2600
  • RESPITE Self-Funded Residential Care: £1795 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £1795 – £2600
  • RESPITE Self-Funded Nursing Care: £1795 – £2600
  • RESPITE Self-Funded Nursing Dementia Care: £1795 – £2600

Excluding FNC where applicable

These prices are only a guideline, please contact Iden Manor Nursing Home to find out the exact price for your requirements.

Contact Iden Manor Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Iden Manor Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Hoama (Staplehurst) Ltd

Person in Charge

  • Jean Reeves-Yates (General Manager)

Local Authority / Social Services

Admission Information

  • Ages from 30 to 120

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Visiting

  • The Home encourages visiting at all times, however visitors are respectfully asked to phone ahead if they intend to visit during unsocial hours, so provisions can be made for visiting that will not disturb other residents

Parking

  • Limited parking is available on site of the home for visitors

Iden Manor Nursing Home Reviews (38)

9.8

Iden Manor Nursing Home has a Review Score of 9.8 (9.825) out of 10, based on 17 reviews in the last 2 years.
Over all time Iden Manor Nursing Home has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Iden Manor Nursing Home
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Total of 38, showing 1-20
Review from Sarah F (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very settled in this lovely home. The staff are fabulous, so friendly and very connected to the residents and they all clearly enjoy their job.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you so much for your kind words. We're delighted to hear that your mother feels so settled here. Our team takes great pride in creating a homely and welcoming environment, and it means a lot to…read more
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Review from Dee K (Wife of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has just recently become a resident at Iden Manor. We have been overwhelmed by the care, consideration and friendliness of the Manager/s and staff. My husband has settled well and we are reassured that he will be receiving the best care possible. This has already become evident in the short
time he has been there. We are so very grateful for everything. Thank you.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for your lovely words, we are all family at Iden Manor and we are thoroughly privileged to have had you join us.
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Review from Ian L (Husband of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is not very well, and the staff at Eden Manor have been absolutely fantastic. They are very professional, and you can see that they really care. The setting, facilities and food are again excellent. 100% recommended
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you so much for taking the time to share such kind words and for entrusting us to care for someone so precious to you all. I have the honour of leading such a dedicated and caring team, and it's…read more
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Review from Christine W (Wife of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely, friendly, caring home in glorious grounds. Nothing is too much trouble and the staff have gone out of their way to accommodate my husband who can be a difficult patient. The home manager has always made time for me when I have a query or question and there is always a cup of tea available.
I am so thankful that my husband is in a happy environment where he is encouraged to thrive.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for your lovely words, it is always our pleasure.
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Review from Sarah A (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so friendly, and helpful. My friend has been a resident for a few months. The property is clean and tidy, hygiene is immaculate. The residents have ladies who do the entertaining with them, for example bingo. The staff cannot do enough for you.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for your lovely works, we always love to hear that we are on the right track. Providing quality, personalised support for those living at Iden Manor is a commitment each and every staff…read more
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Review from Steven M (Son of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A beautiful facility with a host of great carers and nurses who are always on hand to either assist or just ready with a cheery word. The room is large and comfortable which we could fully personalise for dad. There are daily activities and residents are encouraged to participate. Dad is very happy
there. He never has a bad word to say even if he does forget where he is. He has total freedom to wander the house or grounds and we feel relaxed knowing that someone is keeping theirs eyes on him. The staff are always open to suggestions or alterations in dad's car plan. The lounges are huge and lovely. You can sit alone and quietly or with others. There is so much space!
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for your lovely words. It is always a pleasure to hear that our residents are enjoying being with us and that our residents families are reassured with this.
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Review from Delphine H (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Incredible personalised care and support for my mum who has dementia and gets very anxious. Staff really pay attention to her emotional welfare alongside great practical support and care for her physical needs. Always very welcoming and hospitable when I, and other members of the family, visit. And
it is a huge relief that mum is in such a kind and caring environment.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for you kind words. It is important for us to know what is working, so that we can continue to strive for excellence in our personalisation of care and support to all.
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Review from Deirdre C (Sister-in-law of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Iden Manor my sister in law has been welcomed and treated with respect and dignity as well as care and compassion. Having left her last care home because they told us they could no longer care for her, she has found it quite hard to adjust to her new surroundings and the fact that it
is a bigger home, with more people needing care. The manager is always on hand to answer any queries that we may have and has been and continues to be a great support to both the family and my sister-in-law in what has been a traumatic few months for all concerned. The staff are friendly caring and compassionate and they try to cater for all needs which in a larger home is difficult to achieve. The home is always clean and tidy and the rooms are lovely with beautiful aspects from their many windows. We all feel very fortunate that we found Iden Manor and that they had space at a time when we needed it and in time we hope that my sister-in-law will be happy and content there.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for the lovely words. Adjusting is always challenging and we will continue to do all that we can to support as smooth a process as possible for both your sister-in-law and yourselves.
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Review from P S (Sister of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister came to Iden Manor in December 2023, and the manager and staff have been very attentive and helpful in making her settling-in months as smooth as possible. I feel that my sister is treated in every way as a person with particular needs and quirks. Every concern and suggestion made by myself
and my sister's husband are not just listened to, but acted upon, from the furnishings and arrangements of her room to her needs for personal care and monitoring. Several months on, I am grateful to be experiencing a new peace of mind regarding my sister's well-being. Iden Manor provides a really home-like setting for its residents as well as a social environment that my sister can participate in or withdraw from as her mood and wellness each day allow.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for taking the time to provide a lovely response. Your sister is a remarkable lady, who deserves only the best. I am so pleased you are able to feel safe in knowing that she is safe and…read more
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Review from J S (Daughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Took Mum a while to settle in, but she now sees it as home, and the added touches of the snack bar, tea and coffee whenever, and the beautiful gardens have really helped. All the staff seem amazing particularly one lady who really helped her settle.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for the lovely review and thank you for entrusting us with your mum. I know moving in was hard for you both, and I am so pleased the team was able to support you with this. She is amazing…read more
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Review from M H (Wife of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring staff nothing is too much trouble. It is good to know my husband is in a safe and happy environment.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for the lovely feedback, we will always continue to do our best.
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Review from Natalie M (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So welcoming and friendly. A very calm atmosphere. I'm very happy with where my mum is residing. My mum was clean and well dressed with her hair all neat and tidy. Was offered a cup of tea and biscuit.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you very much for the lovely review Natalie. We absolutely love having your mum staying with us.
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Review from Stuart O (Respite Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was transferred from hospital, following sepsis, for assessment before returning home. I entered the care of Iden Manor Nursing Home on the 10th of January 2023 and left there for home on the 1st of February 2024. I am extremely grateful for the care I received from all of the staff. They were all
kind to me and treated me with respect and understanding.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for the feedback, it was a pleasure having you stay with us and lovely to hear you are doing so well at home. Take care.
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Review from K S (Daughter-in-law of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first contact with the manager when I was looking for a respite placement for my mother-in-law I found responses to be quick and informative. Needs changed quickly and instead of looking for a 2-week respite placement, I was changing to CHC-funded end-of-life care. Iden Manor accommodated this
with no difficulty and my mother-in-law moved in. The staff were all very welcoming, extremely caring and very respectful of my mother-in-law's dignity at all times. They made family very welcome and we were able to come and go at any time of the day or night. They offered great support to family members by offering them food and even making up a bed on one occasion for us. I was involved in the care plan and my input was valued and acted on. Whilst our ideal would have been for my mother-in-law to remain at home this was not feasible but we found that Iden Manor provided the very best of care right up until the end. Words do not truly convey our gratitude to all the staff on the Good Shepherd unit, you are amazing people.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for the lovely words. It truly has been our pleasure.
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Review from Rachel B (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mother during the last months of her life by Iden Manor made those last months the best they could be for her and us. The staff were patient, caring and kind. I am most grateful and have no hesitation in recommending your home.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you, Rachel. It has been our pleasure to have been a little part of both of your lives. Take care.
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Review from Maureen S (Friend of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Iden Manor Nursing Home, all the carers are nice and respectful to the residents. The home is always spotless. The residents are well cared for. I would recommend this home to friends and family members.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for the lovely review, it is always our pleasure.
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Review from E B (Wife of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my husband during the last weeks and days of his life was good-humoured, patient, watchful and unfailingly kind. I was in and out of the home three or four days a week so had ample opportunity to observe examples of best practice. I am thankful, too, for the sensitivity shown to him
and to me during the final hours of his life. I will never forget the care we both received.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for your lovely words. It has been our pleasure and privilege to be a little part of your lives.
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Review from N M (Sister of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been resident for 22 months. I visit him regularly and have always received a friendly welcome from staff. Iden Manor always looks and smells clean and fresh and the residents present as well cared for and content. On a one to one basis I am so pleased that my brother is being treated
with dignity and kindness. Staff also seem to be well trained in understanding how dementia affects residents, like my brother, responding with extreme kindness when he is confused or anxious.
It is such a relief to see that my brother now receives appropriate care both physically and emotionally. Over the last two years the staff have had the huge challenges of Covid outbreaks as well as cuts in water supply. Through all this, I’ve only ever seen staff staying calm and not panicking. It is a lovely residential home all round.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you for the lovely feedback, the well-being of our residents, as a whole, is always our focus.
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Review from Brenda C (Wife of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always have a warm welcome. Nursing care is good. Staff are very kind.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you, Brenda; we will continue to do our best.
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Review from Wendy D (Daughter of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Iden Manor since July 2021. Her care throughout this time has been excellent. She waxes lyrical about how wonderful everyone is, how the food is superb (she’s gone up 3 dress sizes since moving in!) and how much she loves living there. There are very regular activities including a lot
of visiting entertainers. There really is something for everyone. The attention to detail is great, birthdays are always celebrated with cakes, banners etc. Mum's party for her 90th was wonderful.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home
Thank you Wendy for the lovely feedback, it is always our pleasure.
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Iden Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Iden Manor Nursing Home is calculated as follows: ( (157 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Iden Manor Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 11 Nov 2025

We have beds for residents in our older and frail and living with dementia services and we are supporting short respite and daycare. Please contact us to see how we can help you.

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Awards / Recognitions (0)

Meet the Team (1)

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Jean Reeves-Yates

Job Title: Home Manager Joined: 2022

“I am very excited to be given the opportunity to lead the fabulous team within the magnificent home and grounds of Iden Manor. I was initially drawn to the home, in the role of quality assurance manager by the splendor of the surroundings, the person focused values of the owner, but have since come to truly respect and admire the care, support and affection the team share with the residents and relatives within the home. It is so wonderful to be part of a team who care about our residents, not just for them.
I, have been within the care industry since I was a young 18yr old girl, working as a healthcare worker in a nursing home, and shortly after commencing my mental health nurse training. I have always been passionate that the care and support that I offer is the best it can possibly be, and thus have continued to gain a breadth of experience in many different areas of health and social care, including obtaining MScs in both mental health and social work, and managing health and social care, and continued to also teach within both NHS and private care settings. Supporting people in need is such a privilege and one of the most rewarding jobs, challenging at times yes, but immensely rewarding. I too have travelled the journey with my mother when she was diagnosed with dementia, and I am fully understanding and empathetic as to the emotions, challenges and worries that are associated with having others caring for someone so precious. That is why I am so pleased to be with a team whom I am proud to say can deliver that caring, effective, responsive safe and loving environment we all want.”

Frequently Asked Questions about Iden Manor Nursing Home

What types of Care is Iden Manor Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Iden Manor Nursing Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Iden Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Iden Manor Nursing Home to the centre of Tonbridge?

12.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Iden Manor Nursing Home to verify any information. View our terms and conditions. Iden Manor Nursing Home has an Enhanced Service - more info.