Iden Manor Nursing Home

Cranbrook Road, Staplehurst, Tonbridge TN12 0ER
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9.8 38 Reviews
  • Iden Manor Nursing Home, Tonbridge
Iden Manor Nursing Home provides the very best nursing and residential care for the elderly, frail and vulnerable. Iden Manor also offers a specialist dementia wing within the home

The home offers day care, respite care and long term care.

The setting is in a Victorian mansion with turrets and vast windows looking out onto beautiful grounds that provide a haven for wildlife.

This lovely home was established in 2003. From the very beginning it has been run with a focus on quality in all things with an unswerving commitment to care.

The staff at Iden Manor Nursing Home welcome all inquiries and visits.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1795 – £1895
  • Self-Funded Residential Dementia Care: £1795 – £1895
  • Self-Funded Nursing Care: £1795 – £2600
  • Self-Funded Nursing Dementia Care: £1795 – £2600
  • RESPITE Self-Funded Residential Care: £1795 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £1795 – £2600
  • RESPITE Self-Funded Nursing Care: £1795 – £2600
  • RESPITE Self-Funded Nursing Dementia Care: £1795 – £2600

Excluding FNC where applicable

These prices are only a guideline, please contact Iden Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Hoama (Staplehurst) Ltd

Person in charge

  • Jean Reeves-Yates (General Manager)

Local Authority / Social Services

Admission Criteria

  • Pre Assessment
  • Ages from 30 to 120

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Visiting

  • The Home encourages visiting at all times, however visitors are respectfully asked to phone ahead if they intend to visit during unsocial hours, so provisions can be made for visiting that will not disturb other residents

Parking

  • Limited parking is available on site of the home for visitors

Iden Manor Nursing Home Reviews (38)

9.8

Iden Manor Nursing Home has a Review Score of 9.8 (9.776) out of 10, based on 20 reviews in the last 2 years.
Over all time Iden Manor Nursing Home has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Iden Manor Nursing Home
  • 12
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Total of 38, showing 21-38
Review from C S (Wife of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, I think the care home is very good but am concerned that on a number of occasions, the lounge is left unsupervised which I have mentioned once before.
Being a regular visitor each week, this has become quite noticeable. Although on some occasions, the duty nurse is there, they usually have
their head down doing their own work.
It would be good for residents to be offered cut-up, fresh fruit in the afternoon, not necessarily every day, as an alternative to cake. It is not possible for my relative to bite into a piece of fruit which could well be the case for others.
Those who cannot stand up and walk to the cart need to be asked if they would like anything periodically during the day.
Majority of staff are very good and spend some time chatting to some residents.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you so much for your feedback, it is always with this that we can continue to grow further in ensuring true person-focused interventions. I am sorry you are finding the lounge unsupervised, as you will be aware, we have many lounges, with our high dependency lounge always having at least one staff member but usually two to three, ensuring the safe well-being of residents ensuring continuous supervision. However, our Grand Hall, Regency and Orangery have staff present who move between the areas to support and tend to needs, as our residents in these areas do not require constant supervision. As you mention, the nurse is often present also. I'm ever so sorry if this message has not been clearly communicated, I will add to the agenda for the relatives meeting.
Fruit is always a great snack and available throughout the day. We are very excited that our new kitchenette area is enabling easy access for all staff, residents and visitors to drinks and a variety of snacks any time, day or night.

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Review from N L (Son of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy that my mother is in this particular nursing home. She is treated with care and dignity and manages to have a laugh with everyone! The home is professionally run to high standards and the staff are exceptional. Hats off! When you arrive at Iden Manor Nursing Home, you are always greeted well
and always seem relaxed. A tough job well done.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for such lovely feedback. I will share this with the fabulous, dedicated team I have the pleasure of leading.

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Review from Helen H (Niece of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been living at Iden Manor Nursing Home since mid-January 2023. She has settled in brilliantly and loves the setting and the staff. She has really gained confidence since going into Iden and is very content and happy. The staff are always cheerful and helpful and there's a real sense of community
and family within the home. Her only complaint is that there's not much in the way of religious worship at Iden, which is very important to my aunt.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for the lovely review, so pleased your aunt is happy with us. We can certainly look to improve the availability of worship opportunities for her. Leave this with me.

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Review from Roz C (Wife of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been overwhelmed by the friendly welcome, care and kindness shown to my husband and to me by all members of staff, that is prior to, and since his admission. Iden Manor Nursing Home is not only a wonderful and interesting building but it is also set in beautiful, peaceful surroundings, which
together with the caring staff, must be beneficial to patients' well-being and reassuring for friends and relatives. Although residents in The Good Shepherd secure wing for dementia patients, it is good to know that the main building and grounds are available to those residents when accompanied. The atmosphere of Iden Manor can be likened to that of a friendly, informal hotel or home. Even the mammoth problems of lack of water supply were overcome. Well done and thank you.
Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you and it is lovely to hear such a positive experience. It is our honour and pleasure to be part of such fabulous people's lives

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Review from Andy G (Son of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received at Iden Manor was in every way excellent. The staff treated him with dignity and engaged in such a kind and lovely way that left me deeply touched. They were always trying to keep him occupied, and we felt that he was safe and being well attended to.
Reply from JC Baya, Manager at Iden Manor Nursing Home

Thank you for your review and comments. Very much appreciated and will share with all the staff.

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Review from T M (Daughter of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was assigned Iden Manor as part of a care pathway following an accident. They have been amazing, positive, kind, genuine, helpful and welcoming. My father came home today after 3 weeks and I know they have been instrumental in getting him home. Thank you so much!
Reply from Umbreen David, Managing Director at Iden Manor Nursing Home

Thank you for your positive review, such feedback means a lot to our team. We are so pleased that your father has successfully been able to return home and we are delighted to be part of his recovery journey.

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Review from A G (Son of Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad entered Iden Manor after losing his wife to cancer. He has had Parkinson's Disease for 20 years. The home welcomed him in during a difficult time with Covid raging and despite him being very agitated whilst settling in they treated him very kindly and professionally. They certainly know how to deal
with those suffering from Parkinson's and dementia. The manager is excellent.
Reply from J C Baya, Manager at Iden Manor Nursing Home

Thank you very much for the review. At Iden Manor we always strive to deliver person-centred care and treat people with dignity and respect.

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Review from R G (Son of Resident) published on 14 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really great care during incredibly hard times, and involving extremely difficult circumstances. Special mention should go to one gentleman for his great leadership even during his own health challenges.
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Review from S B (Respite Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was admitted to Iden Manor late March 2020 having been transferred from hospital due to the virus and lack of beds. I spent appropriately 6 months at Iden recovering from being a drinker and a fall due to this which damaged my knees. The nursing staff and all the backroom staff who looked after me
couldn’t have been better, first-class all of them. At the end of August, it was time to go home. They all helped to get me off the drink which I so greatly appreciate from them and a route that I will never go down again now I have my life back. A very big thank you from me and my family for all the hard work you put in to save me. Mean that from the bottom of my heart. Many thanks.
Reply from Peter Ellis, Manager at Iden Manor Nursing Home

Thank you for the review. We are always pleased to be able to help someone get their life back on track. We hope you stay well.

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Review from Laura W (Daughter of Resident) published on 27 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Iden Manor since August 2019 and we have nothing but praise for the management and the staff there. Like many elderly people, my mother wasn't keen on going into a care home as she would have preferred to have stayed living independently. However, following two nasty falls and
two broken hips, it became clear that there was no other option for her. She has a nice room with ensuite facilities and mixes with the other residents during the day and during a range of laid on activities. She gets three meals a day plus cake and biscuits - together with lots of tea! She has made friends with other residents and feels safe - which of course is very important. The team have kept us informed of all the precautions they have taken relating to Covid-19, including regular testing of residents and staff. The home remains virus-free as I write this. I have no hesitation in recommending Iden Manor to anyone who needs a caring and good home for their elderly loved ones.
Reply from Peter Ellis, Manager at Iden Manor Nursing Home

Thank you for your kind review. At Iden Manor we strive to make every resident feel special and to treat them, and their loved ones, with dignity and respect.

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Review from Beverley B (Friend of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our very dear friend was admitted to Iden Manor Nursing Home for end of life palliative care. We visited every day and during a very sad time both he and we were treated with the utmost sensitivity and kindness. For the brief time he rallied as symptoms were brought under control he was as happy as
he possibly could be, frequently praising the quality of the food, the surroundings and the amazing staff; all of whom showed him warmth, respect and thoughtfulness. At the end, he was not alone and was made very comfortable. His passing was peaceful as he would have wanted. We are extremely grateful to all at Iden Manor for the support and warmth shown to us all.
Reply from Peter Ellis, Manager at Iden Manor Nursing Home

It was our pleasure to care for your loved one. Thank you for thinking of us at this time.

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Review from R H (Son of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I'm very happy for my mother to be a resident in Iden Manor Nursing Home. They keep me informed of issues and the nursing care is excellent. The staff are helpful and friendly. There is a good choice of food, quality and quantity both fine. The day room and her own room are both comfortable
and warm. The entertainment is varied and excellent.
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Review from Steve M (Son of Resident) published on 9 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent 6 months at Iden Manor and I was a frequent visitor to the Good Shepherd unit where he lived. In that time I was able to take an objective view of the running of this care/nursing home. The overall management is excellent and I never found any of the staff with other than a very caring
and considerate attitude toward the residents. Facilities are good and there are regular activities in which residents are gently encouraged to participate. The home is secure and each of the staff are very attentive in the admission of visitors whilst ensuring doors are firmly locked on their departure. The cleaning is methodical and is to a high standard and I never found any cause for comment, let alone complaint, in any of my walkings through the home or in visits to my father’s room. I have no hesitation in recommending Iden Manor as a Care home offering excellent care and support where residents are treated with a gentle dignity in an atmosphere of calm which the home encompasses.
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Review from H E (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Iden Manor feels like a 'home' and Mum has settled in very well. The staff work hard and know all the residents so well.
There is a varied amount of activities on offer and relatives are made to feel welcome at all times. The home is set in stunning grounds and residents enjoy good food and lovely
private rooms with fabulous views. We were all made to feel welcome and part of a 'big family'.
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Review from Elizabeth C (Daughter of Resident) published on 7 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is a resident at Iden Manor and has been there for six years. During this time she has received excellent person centred care. Staff are kind and caring and open to suggestions and conversations with relatives about the persons changing care needs. The Management Team our interested in their
clients and the relatives and any issues which arise are listened too and dealt with quickly and in an appropriate manner. My relative is happy and settled at Iden Manor and I am very grateful for all the care and kindness she receives there. Well done Team! Keep up the good work.
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Review from J H (Daughter of Resident) published on 31 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No one wants to move into a care home of course, but Iden Manor is as good as it gets.


The care is excellent and staff to residents ratio is high. It is homely. Relatives are welcome any time. The resident chefs make healthy food with plenty of choice from local sources. Activities are simply A1.

Rooms are large. Staff are friendly, approachable, professional and caring. My mother is comfortable, safe and content.
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Review from Fiona A (Daughter of Resident) published on 31 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed with Iden Manor until he passed away earlier this month. The staff in this care home are all lovely, take the time to make you feel at ease and have paid great care and attention to my father who needed a lot of assistance over the three years that he was there. Whilst he could not participate
in activities, the home to run a lot of activities for those who are able and it seems to be a very friendly and happy place to stay. The care given is excellent and I would highly recommend them.
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Review from Margaret S (Sister of Resident) published on 30 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister was a resident of the Good Shepherd unit from November 2017 until her sad passing in February 2018.
The home is of an excellent standard and one of the nicest that I have been in. The staff ratio to residents was excellent and nothing was too much trouble.
I cannot stress how much the care
and compassion that all of the staff gave to her during her brief stay, helped us to cope with her illness.
The staff, from the cleaners, right through to the management were so friendly and always had time for a quick chat.


Finding the right home for a loved one is very difficult, but I would have no hesitation in recommending Iden to anybody.


All I can say to all of the staff is thank you for taking good care of her and preserving her dignity whilst she was with you. It meant a great deal to the family.

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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Iden Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Iden Manor Nursing Home is calculated as follows: ( (174 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 223 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Iden Manor Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 27 Aug 2025

We have beds for residents in our older and frail and living with dementia services and we are supporting short respite and daycare. Please contact us to see how we can help you.

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Awards / Recognitions (0)

Meet the Team (1)

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Jean Reeves-Yates

Job Title: Home Manager Joined: 2022

“I am very excited to be given the opportunity to lead the fabulous team within the magnificent home and grounds of Iden Manor. I was initially drawn to the home, in the role of quality assurance manager by the splendor of the surroundings, the person focused values of the owner, but have since come to truly respect and admire the care, support and affection the team share with the residents and relatives within the home. It is so wonderful to be part of a team who care about our residents, not just for them.
I, have been within the care industry since I was a young 18yr old girl, working as a healthcare worker in a nursing home, and shortly after commencing my mental health nurse training. I have always been passionate that the care and support that I offer is the best it can possibly be, and thus have continued to gain a breadth of experience in many different areas of health and social care, including obtaining MScs in both mental health and social work, and managing health and social care, and continued to also teach within both NHS and private care settings. Supporting people in need is such a privilege and one of the most rewarding jobs, challenging at times yes, but immensely rewarding. I too have travelled the journey with my mother when she was diagnosed with dementia, and I am fully understanding and empathetic as to the emotions, challenges and worries that are associated with having others caring for someone so precious. That is why I am so pleased to be with a team whom I am proud to say can deliver that caring, effective, responsive safe and loving environment we all want.”

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