Ami Group - The Knoll Unit and Ami Court Unit Reviews (82)
Ami Group - The Knoll Unit and Ami Court Unit has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years.
Over all time Ami Group - The Knoll Unit and Ami Court Unit has 82 reviews.
5.0 out of 5
I live in Ami Court nearly two years now. I am extremely impressed with the care they have provided me.
The staff are friendly and they will do everything for me.
The home is always clean and the food is
I would 100% recommend this place to anybody.
The Manager gave me WiFi access.
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Cleanliness
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Treated with Dignity
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5.0 out of 5
During that time I have nothing but admiration for the patience, love and understanding shown to her by the staff in spite her head injury.
The place never smelled and was always
The care is EXCELLENT!
Would definitely recommend this home to anybody.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money
Overview of Review Score
The Review Score of 9.8 (9.833) out of 10 for Ami Group - The Knoll Unit and Ami Court Unit is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Ami Group - The Knoll Unit and Ami Court Unit is calculated as follows: ( (231 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 270 Ratings = 4.833
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ami Group - The Knoll Unit and Ami Court Unit is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 23 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
