Ami Group - The Knoll Unit and Ami Court Unit Reviews (84)
9.8
Ami Group - The Knoll Unit and Ami Court Unit has a Review Score of 9.8 (9.820) out of 10, based on 25 reviews in the last 2 years.
Over all time Ami Group - The Knoll Unit and Ami Court Unit has 84 reviews.
Review from M P (Friend of Resident) published on 23 December 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly and helpful home and staff. They have rescued us on at least two occasions with both family and close friends. Their care is always exemplary and kindness personified. All staff seem very well informed and happy in their roles, with obviously strong and effective management.
Reply from Amita Patel, Manager at Ami Group - The Knoll Unit and Ami Court UnitDear MP,
Thank you very much for your thoughtful and generous message. Your kind words truly mean a great deal to us and are sincerely appreciated.
It is always our privilege to support the community we serve, and knowing that our efforts have been helpful is the greatest encouragement for our team. I will be sure to share your message with them, as it will be warmly received.
With best wishes and sincere thanks,
Amita
Thank you very much for your thoughtful and generous message. Your kind words truly mean a great deal to us and are sincerely appreciated.
It is always our privilege to support the community we serve, and knowing that our efforts have been helpful is the greatest encouragement for our team. I will be sure to share your message with them, as it will be warmly received.
With best wishes and sincere thanks,
Amita
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Review from J M (Daughter of Resident) published on 3 December 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can not put into words how thankful I am for the staff at Knoll House.
The care and support that my father receives is excellent, everyone is respectful, very kind and he is treated with dignity.
After a worrying spell in hospital and return to the home under palliative care, the staff have worked
The care and support that my father receives is excellent, everyone is respectful, very kind and he is treated with dignity.
After a worrying spell in hospital and return to the home under palliative care, the staff have worked
wonders. He looks so much better, is eating and feels safe.
The staff are always available, keep me informed, answer my questions and explain each step of his care to me.
The staff are always available, keep me informed, answer my questions and explain each step of his care to me.
Reply from Amita Patel, Manager at Ami Group - The Knoll Unit and Ami Court UnitThank you, for your kind and thoughtful review. We are truly grateful for your trust and for sharing your experience. Your words mean so much to our dedicated team. We are delighted your father feels safe, comfortable and supported. With warmest regards, the Knoll Team.
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Review from Seyan T (Resident) published on 11 November 2025
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Warmly welcomed into Ami Court. Carers respectful and always available. Homely feel catering for individual needs. Appropriate nursing care.
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Review from Mandy S (Friend of Resident) published on 3 November 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Ami Court have been a wonderful team of carers, managers and friends to myself and my elderly gentleman friend, that spent just over a month in their care. The services provided were excellent. Ami Court was always clean and tidy, and the food was good and hot at mealtimes. Many thanks to all at Ami
Court for the many cups of tea that was given to me.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitDear Mandy, it has been a great pleasure looking after your friend and we are so glad our paths crossed, please do come and have a cup of tea with us when you are passing by. Best Wishes Amita
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Review from Mary G (Wife of Resident) published on 24 October 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Pleasantly surprised at how well Ami Court Care Home is run. The only disappointment is that due to my husband's anxiety and agitation, they are unable to use their equipment to put him in the lounge with the other residents, he is confined to his bed as he is a danger to himself and the staff. Ami
Court have tried very hard to rectify this.
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Review from Maggie P (Daughter of Resident) published on 26 September 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The change in Mum since she transferred from the hospital to Ami Court is unbelievable. She is smiling and chatting again. She is well fed and safe. Within a few days, she is joining in activities. There is a happy, vibrant vibe at Ami Court. In just 3 days, mum has done exercises, played bingo and
started reading again. I cannot recommend Ami Court enough. Mum is herself again.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitDear Maggie, We so pleased to see mum thriving so well at Ami Court. Thank you for your kind words.I will pass on your very kind words to my team. Best Wishes Amita
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Review from Rosemary B (Daughter of Resident) published on 23 September 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home is wonderful. All the staff are very caring. Mum's health has improved immensely, and I honestly thought that Mum would not make it through the first night. The home has made something impossible possible. I was so surprised to see her joining in with activities as this is something she would
never do. Mum has made friends with other residents and now spends her days in the lounge. I feel very welcomed when I visit, and I am able to visit when I please, as if I was visiting mum in her own home.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitDear Rosemary I am so pleased you have seen a huge improvement in mum's physical and psychological well being since coming to Ami Court. I will pass on your lovely compliments to the whole team. Thank you.
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Review from Angela G (Daughter of Resident) published on 12 June 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mum has lived in The Knoll, she has been cared for excellently. Management and all the staff care so much for all the residents, also keeping our family informed of any developments. Nothing is too much trouble. The home is a very happy place which I think helps my mum. Food is top quality.
My mum's bedroom is always neat, tidy and homely. Thanks everyone for looking after my mum. She's the only one I've got!
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitThank you so much for your kind words, I will pass on your compliments to all the staff, it is a great pleasure to have mum at The Knoll.
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Review from George W (Husband of Resident) published on 28 May 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find staff very helpful. Always willing to help in anyway.
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Review from Anna F (Daughter of Resident) published on 27 May 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was transferred from hospital to AMI Court.
Although she'd always said she wanted to stay at home, after three falls it was clear she was no longer safe there and was cared for at AMI Court for six weeks until her death.
The staff were all so kind and caring,
I am sure she couldn't have
Although she'd always said she wanted to stay at home, after three falls it was clear she was no longer safe there and was cared for at AMI Court for six weeks until her death.
The staff were all so kind and caring,
I am sure she couldn't have
spent the last weeks of her life in a better place.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitDear AnnaThank you for the review, We are pleased you feel mum had the best care at Ami Court.Mum was a great pleasure to look after and was a lovely lady.
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Review from Jane W (Friend of Resident) published on 15 May 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A long-time family friend was transferred to the Knoll from the hospital and we were all worried about how she would settle into a care home environment, but from the moment I came to visit she could not stop talking about how wonderful everything was and that she felt that she was in a top class hotel.
She was in the lounge when we came and there was different activities taking place. My friend told me how a lady had come the other afternoon and they were all singing and moving around to different songs - this made me laugh as in the past she would have laughed at people doing this but now she is really loving it. The staff offered me a drink when we came in and made sure we were all seated comfortably, checking that everything was ok when we were ready to leave. Food was just being brought in for supper and I have to say it smelt amazing. I left feeling really happy and am looking forward to our next visit to see what she has been up to.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitDear Jane, I am so pleased your friend has settled in so well at The Knoll and you feel assured your friend is very happy at The Knoll with everything.
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Review from C A (Friend of Resident) published on 13 May 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was greeted at the door with a smile & the lady was very polite. Offered me a dink when taking me to the lounge to visit my friend. First time visiting this home & made me relax knowing it is a nice home. Lounge had activities & friend taking part. She said I could look at room as she couldn't believe
how nice it is here. Like a hotel. Dinner came so I only stayed for another 5 mins, looked lovely & smelt amazing.
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Review from K J (Friend of Resident) published on 13 May 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend has been in for 6 months Lovely staff welcoming and full or life and have lots of activities with them and the facilities are clean and tidy the gardens are lovely and have plants potted buy the residents
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitThank you so much for sharing your experience and we are very fortunate to have a very kind and dedicated team who take great pride in caring for your loved one ensuring that they are supported and treated with dignity and respect.
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Review from Denise H (Daughter of Resident) published on 8 May 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been here for a year. The staff are amazing. Kind and very caring. I'm so very grateful for the way mum is looked after. Everything is so excellent. Mum is so happy and very safe. Managers are fantastic. I can't thank them enough. Mum loves all the activities. Food is amazing. So very well
looked after.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitThank you so much for your review - we are so pleased to have your lovely Mum here with us.
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Review from Michael C (Son-in-law of Resident) published on 8 May 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother-in-law needs full time care and Ami Court have and are providing excellent care of her. Its a big weight off my wife's shoulders knowing that she is well looked after and safe.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitThank you for you very much for your kind words. We are very proud of our beautiful care home and our wonderful team of staff.
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Review from Olive O (Partner of Resident) published on 6 May 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have seen things improve over the last 4 years that I have been visiting. The food has improved and there is more variety and also there is much more activities.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitThank you so much for your lovely review. We are all really proud of the homely atmosphere at The Knoll. It was good to see you enjoying the fabulous meal in our dining room.
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Review from Lesley C (Daughter of Resident) published on 6 May 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has had several spells in hospital towards the end of 2024 and early 2025. It was clear she could not care for herself anymore. When Ami Court was offered I was nervous but from the moment I arrived before Mum was transported from hospital, I was made to feel welcome & I burst into tears. The staff
care for Mum so well she is showered & dressed and looked after so well. I hope she will be with Ami Court until her death.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court UnitThank you so much for sharing your experience and we are very fortunate to have a very kind and dedicated team who take great pride in caring for your loved one ensuring that they are supported and treated with dignity and respect. We welcome and encourage families and friends to be a part of our Ami Court family and to play an active part in their loved ones care.
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Review from Carol H (Daughter of Resident) published on 30 April 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum was a resident here from August 2020 to February 2025, she was one of the unlucky ones who caught covid in the early months whilst in hospital after a fall, she was never the same again. When she first arrived at the home she was in a terrible state and really thought she wasn't going to be with
us very long. Ami Court worked their magic with so much care and attention and with the doctors help got Mum on better medication and within months she started to look so much better, yes she had her ups and downs and their was a couple of times we thought we may lose her but the devotion and friendly engagement of the staff always seemed to pull her through. I cannot fault how well Mum was cared for and she passed away in her room in February 2025, not in hospital which we as a family didn't want her to go though. Ami Court and The Knoll are very family friendly and I wouldn't hesitate to recommend them.
Reply from Amita Patel, Manager at Ami Group - The Knoll Unit and Ami Court UnitThank you for your very kind words, I will pass on your compliments to all the staff.Mum became a part our one big family and she is being missed here, we miss you too. Best Wishes
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Review from J B (Daughter-in-law of Resident) published on 24 April 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with the care given from all the staff. The food is excellent. I do think the en-suite shower room needs decorating as a lot of the paint is coming off. There is no unit next to the bed to put anything on.
Reply from Amita Patel, Manager at Ami Group - The Knoll Unit and Ami Court UnitThank you for your very kind words, I will pass on your compliments to all the care and kitchen staff. We have rearranged mum's bedroom, as the nurses are still assessing mum's mobility as mum is still in an assessment bed, based on the risk assessment, we did not want any access furniture in mum's way whilst promoting independence, We have rearranged the furniture in her room, so mum has a chest of drawer by the bedside along with over the bed table. Mum's room is next to be redecorated including the bathroom on our decorators list, we have rolling programme of redecoration.We really appreciate your feedback and a big thank you.
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Review from Paul B (Son of Resident) published on 15 April 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My elderly mother has been looked after in AMI Court for over 4 weeks. The facilities and internal rooms are good. More importantly, the staff are very friendly and committed and as a result my mother gets excellent care.
It's as if nothing is too much trouble when I request anything.
My mother is
It's as if nothing is too much trouble when I request anything.
My mother is
very happy there.
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Current
Review Score: 9.8 (9.820)
Overview of Review Score
The Review Score of 9.8 (9.820) out of 10 for Ami Group - The Knoll Unit and Ami Court Unit is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Ami Group - The Knoll Unit and Ami Court Unit is calculated as follows: ( (246 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 294 Ratings = 4.82
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ami Group - The Knoll Unit and Ami Court Unit is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 25 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
