Ami Group - The Knoll Unit and Ami Court Unit

196-198 Dover Road, Walmer, Deal CT14 7NB
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9.8 79 Reviews
  • Ami Group - The Knoll Unit and Ami Court Unit, Deal
The Knoll Nursing Home is a provider of residential care in Deal in Kent.

The home is located within a quiet leafy area but is close by to local amenities and transport links.

The home has a good standing within the local community and residents are encouraged to get out and about.

Person-centred care is delivered by a motivated staff team. Residents are treated with dignity and respect at all times by staff.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 67 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room

Good to Know

Owner

  • Raj & Knoll Ltd

Person in charge

  • Amita Patel (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (7)

Ami Group - The Knoll Unit and Ami Court Unit Reviews (79)

9.8

Ami Group - The Knoll Unit and Ami Court Unit has a Review Score of 9.8 (9.825) out of 10, based on 20 reviews in the last 2 years.
Over all time Ami Group - The Knoll Unit and Ami Court Unit has 79 reviews.

Overall Experience
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Reviewer Connection to Ami Group - The Knoll Unit and Ami Court Unit
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Total of 79, showing 1-20
Review from Rosemary B (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is wonderful. All the staff are very caring. Mum's health has improved immensely, and I honestly thought that Mum would not make it through the first night. The home has made something impossible possible. I was so surprised to see her joining in with activities as this is something she would
never do. Mum has made friends with other residents and now spends her days in the lounge. I feel very welcomed when I visit, and I am able to visit when I please, as if I was visiting mum in her own home.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court Unit

Dear Rosemary I am so pleased you have seen a huge improvement in mum's physical and psychological well being since coming to Ami Court. I will pass on your lovely compliments to the whole team. Thank you.

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Review from J M (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went from hospital to nursing care. In the past he refused to accept any help, however he settled in very quickly and feels that he is in a hotel. The staff treat him with respect and ensure his wishes are taken into account. My father would not admit to having any problems but with the help
of the staff I now know exactly what difficulties he has and am reassured that he is well looked after. The staff always keep me informed and respond to all my questions. His room has recently been updated always clean and I am happily surprised when I am informed that my father enjoys the activities available.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court Unit

We are so glad dad has settled in well and you feel assured he is very well looked after and staff are always responsive to all your questions. I am always available should you need me.

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Review from Angela G (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has lived in The Knoll, she has been cared for excellently. Management and all the staff care so much for all the residents, also keeping our family informed of any developments. Nothing is too much trouble. The home is a very happy place which I think helps my mum. Food is top quality.
My mum's bedroom is always neat, tidy and homely. Thanks everyone for looking after my mum. She's the only one I've got!
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you so much for your kind words, I will pass on your compliments to all the staff, it is a great pleasure to have mum at The Knoll.

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Review from George W (Husband of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find staff very helpful. Always willing to help in anyway.
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Review from Anna F (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was transferred from hospital to AMI Court.
Although she'd always said she wanted to stay at home, after three falls it was clear she was no longer safe there and was cared for at AMI Court for six weeks until her death.
The staff were all so kind and caring,
I am sure she couldn't have
spent the last weeks of her life in a better place.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court Unit

Dear AnnaThank you for the review, We are pleased you feel mum had the best care at Ami Court.Mum was a great pleasure to look after and was a lovely lady.

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Review from Jane W (Friend of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A long-time family friend was transferred to the Knoll from the hospital and we were all worried about how she would settle into a care home environment, but from the moment I came to visit she could not stop talking about how wonderful everything was and that she felt that she was in a top class hotel.
She was in the lounge when we came and there was different activities taking place. My friend told me how a lady had come the other afternoon and they were all singing and moving around to different songs - this made me laugh as in the past she would have laughed at people doing this but now she is really loving it. The staff offered me a drink when we came in and made sure we were all seated comfortably, checking that everything was ok when we were ready to leave. Food was just being brought in for supper and I have to say it smelt amazing. I left feeling really happy and am looking forward to our next visit to see what she has been up to.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court Unit

Dear Jane, I am so pleased your friend has settled in so well at The Knoll and you feel assured your friend is very happy at The Knoll with everything.

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Review from C A (Friend of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was greeted at the door with a smile & the lady was very polite. Offered me a dink when taking me to the lounge to visit my friend. First time visiting this home & made me relax knowing it is a nice home. Lounge had activities & friend taking part. She said I could look at room as she couldn't believe
how nice it is here. Like a hotel. Dinner came so I only stayed for another 5 mins, looked lovely & smelt amazing.
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Review from K J (Friend of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in for 6 months Lovely staff welcoming and full or life and have lots of activities with them and the facilities are clean and tidy the gardens are lovely and have plants potted buy the residents
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you so much for sharing your experience and we are very fortunate to have a very kind and dedicated team who take great pride in caring for your loved one ensuring that they are supported and treated with dignity and respect.

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Review from Denise H (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for a year. The staff are amazing. Kind and very caring. I'm so very grateful for the way mum is looked after. Everything is so excellent. Mum is so happy and very safe. Managers are fantastic. I can't thank them enough. Mum loves all the activities. Food is amazing. So very well
looked after.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you so much for your review - we are so pleased to have your lovely Mum here with us.

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Review from Michael C (Son-in-law of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law needs full time care and Ami Court have and are providing excellent care of her. Its a big weight off my wife's shoulders knowing that she is well looked after and safe.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you for you very much for your kind words. We are very proud of our beautiful care home and our wonderful team of staff.

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Review from Olive O (Partner of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have seen things improve over the last 4 years that I have been visiting. The food has improved and there is more variety and also there is much more activities.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you so much for your lovely review. We are all really proud of the homely atmosphere at The Knoll. It was good to see you enjoying the fabulous meal in our dining room.

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Review from Lesley C (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had several spells in hospital towards the end of 2024 and early 2025. It was clear she could not care for herself anymore. When Ami Court was offered I was nervous but from the moment I arrived before Mum was transported from hospital, I was made to feel welcome & I burst into tears. The staff
care for Mum so well she is showered & dressed and looked after so well. I hope she will be with Ami Court until her death.
Reply from Amita Patel, Home Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you so much for sharing your experience and we are very fortunate to have a very kind and dedicated team who take great pride in caring for your loved one ensuring that they are supported and treated with dignity and respect. We welcome and encourage families and friends to be a part of our Ami Court family and to play an active part in their loved ones care.

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Review from Carol H (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident here from August 2020 to February 2025, she was one of the unlucky ones who caught covid in the early months whilst in hospital after a fall, she was never the same again. When she first arrived at the home she was in a terrible state and really thought she wasn't going to be with
us very long. Ami Court worked their magic with so much care and attention and with the doctors help got Mum on better medication and within months she started to look so much better, yes she had her ups and downs and their was a couple of times we thought we may lose her but the devotion and friendly engagement of the staff always seemed to pull her through. I cannot fault how well Mum was cared for and she passed away in her room in February 2025, not in hospital which we as a family didn't want her to go though. Ami Court and The Knoll are very family friendly and I wouldn't hesitate to recommend them.
Reply from Amita Patel, Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you for your very kind words, I will pass on your compliments to all the staff.Mum became a part our one big family and she is being missed here, we miss you too. Best Wishes

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Review from J B (Daughter-in-law of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care given from all the staff. The food is excellent. I do think the en-suite shower room needs decorating as a lot of the paint is coming off. There is no unit next to the bed to put anything on.
Reply from Amita Patel, Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you for your very kind words, I will pass on your compliments to all the care and kitchen staff. We have rearranged mum's bedroom, as the nurses are still assessing mum's mobility as mum is still in an assessment bed, based on the risk assessment, we did not want any access furniture in mum's way whilst promoting independence, We have rearranged the furniture in her room, so mum has a chest of drawer by the bedside along with over the bed table. Mum's room is next to be redecorated including the bathroom on our decorators list, we have rolling programme of redecoration.We really appreciate your feedback and a big thank you.

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Review from Paul B (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother has been looked after in AMI Court for over 4 weeks. The facilities and internal rooms are good. More importantly, the staff are very friendly and committed and as a result my mother gets excellent care.
It's as if nothing is too much trouble when I request anything.
My mother is
very happy there.
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Review from Mark O (Husband of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this Review for my wife, who is a resident at Ami Court. She has dementia, and she would not be able to complete the Form herself. However, I have asked her views, and so I do know that she feels happy and comfortable.
For myself, I am immensely grateful for the care my wife receives.
She is safe, and she has an improved quality of life. I am full of admiration for the skill, dedication, patience and kindness of all the staff. I think the care home is managed very well. Thank you.
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Review from Sally L (Friend of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend initially joined another facility in March 2023. Unfortunately due to a fall he was transferred to The Knoll, AMI nursing home. In both care homes he was given the utmost car and attention, physically emotionally and all his lovely meals. The staff were delightful and nothing seemed too much
trouble. It was definitely the nearest to being a home from home and I never had any concerns that everything wasn't as it should be. Thankyou to everyone concerned.
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Review from Charlie W (Son of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's a very worrying moment when your loved one goes into care. You fear for how well they will be looked after and whether they will be given the dignity you'd hope for them. My father has now spent a week in AMI Court and I am absolutely delighted to be able to praise the care team to the highest.
They are truly a remarkable group of professionals. The care and compassion they show to the residents is extraordinary. They are energised and motivated and this rubs off on the residents. My father has dementia and I have seen a marked improvement in his cognitive function over the last week. I put this down to the engagement he receives from the staff and fellow residence. A huge thank you to the entire team at AMI Court. You are all magnificent!
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Review from Sarah H (Daughter of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After Mum being admitted to Ami Group in the summer she has gone from being near to end-of-life to a happy, content person who is enjoying being where she is. The staff are extremely caring and loving, more like family and the social activities are full on, fun and very interactive with all the resident's
abilities taken into account. The manageress fought very hard to keep Mum where she is settled and thriving and the whole team have contributed to us as a family, knowing Mum is safe, secure and well looked after. Couldn't recommend Ami Group highly enough.
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Review from Leanne E (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't express how amazing the staff as a whole team, have cared for and looked after my dad over the last few months of his life. The staff have also been a great comfort to our family, over this time, which we really appreciate. I was very nervous about Dad going into a home but realised very quickly
that he was safe and so well cared for in The Knoll I didn't need to worry. Heartfelt thanks to every member of staff.
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Ami Group - The Knoll Unit and Ami Court Unit is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Ami Group - The Knoll Unit and Ami Court Unit is calculated as follows: ( (199 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 234 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ami Group - The Knoll Unit and Ami Court Unit is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Ami Group - The Knoll Unit and Ami Court Unit

What types of Care is Ami Group - The Knoll Unit and Ami Court Unit registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Ami Group - The Knoll Unit and Ami Court Unit have?

There are 53 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Ami Group - The Knoll Unit and Ami Court Unit?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ami Group - The Knoll Unit and Ami Court Unit to the centre of Deal?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ami Group - The Knoll Unit and Ami Court Unit to verify any information. View our terms and conditions. Ami Group - The Knoll Unit and Ami Court Unit has an Enhanced Service - more info.