Ami Group - The Knoll Unit and Ami Court Unit

196-198 Dover Road, Walmer, Deal CT14 7NB
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9.8 80 Reviews
  • Ami Group - The Knoll Unit and Ami Court Unit, Deal
The Knoll Nursing Home is a provider of residential care in Deal in Kent.

The home is located within a quiet leafy area but is close by to local amenities and transport links.

The home has a good standing within the local community and residents are encouraged to get out and about.

Person-centred care is delivered by a motivated staff team. Residents are treated with dignity and respect at all times by staff.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 67 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room

Good to Know

Owner

  • Raj & Knoll Ltd

Person in charge

  • Amita Patel (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (7)

Ami Group - The Knoll Unit and Ami Court Unit Reviews (80)

9.8

Ami Group - The Knoll Unit and Ami Court Unit has a Review Score of 9.8 (9.833) out of 10, based on 21 reviews in the last 2 years.
Over all time Ami Group - The Knoll Unit and Ami Court Unit has 80 reviews.

Overall Experience
  • 54
  • 24
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Date Published
  • 80
  • 17
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Reviewer Connection to Ami Group - The Knoll Unit and Ami Court Unit
  • 32
  • 12
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  • 3
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  • 1
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Review from Leanne E (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't express how amazing the staff as a whole team, have cared for and looked after my dad over the last few months of his life. The staff have also been a great comfort to our family, over this time, which we really appreciate. I was very nervous about Dad going into a home but realised very quickly
that he was safe and so well cared for in The Knoll I didn't need to worry. Heartfelt thanks to every member of staff.
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Review from T W (Daughter of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long spell in hospital, our father was transferred to Ami Court Nursing Home on Saturday 10th December. We, as a family, cannot thank the manager and her team enough for the care, compassion and kindness shown not only to Dad, but us all, during a very difficult time. Sadly, his stay was short,
but we shall always be so grateful that he spent his remaining days in your care. You are all amazing.
Reply from Jacqui Jolin, Operational Lead at Ami Group - The Knoll Unit and Ami Court Unit

Thank you so much for your very kind words. As a home, we are very grateful to you for taking the time to write such a lovely review.

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Review from Susan H (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at all levels were friendly and helpful. Daily activities organised. Clients treated sympathetically and with dignity from what I saw personally. Varied food menu with choices. I feel my mother was safe and well cared for.
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Review from N K (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first experience of a care home and have heard a lot of negativity surrounding them. I ring Ami Court daily and the phone is always answered promptly and I am given a current update on my father, all staff have been very friendly and informative. I always feel assured he is being looked after
and comfortable. On visiting, my father is always clean, well moisturised, and dressed well. He has dementia but I can tell he is happy and comfortable here. We feel lucky to have found Ami Court.
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Review from Janet S (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After spending 7 weeks in hospital my husband was discharged into the care of Ami Court. From the onset my husband's care which was fully funded by NHS was excellent, he was treated with dignity, respect, and love. This extended to myself and family who were equally treated the same. This home is amazing,
it's a happy home where residents look happy and enjoy some amazing activities. I cannot say how grateful I am that my husband spent the last 3 months of his life at this lovely home.
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Review from Richard F (Son of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was discharged from hospital, frail and weak and requiring oxygen on a daily basis. The Ami Group team gave Mum one-to-one nursing, returning Mum to being able to live without oxygen and leave her room for meals, events and visitors. This significantly increased Mum's quality of life. The Ami Group
team were excellent in keeping us informed of Mum's progress and also very effective and efficient at bringing in supporting health professionals as required.
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Review from H S (Sister of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I moved my sister from another nursing home in April 2022. Compared to the other nursing home, The Knoll is far superior in care, activities and liaising with the doctor. I am very happy for my sister. I cannot fault The Knoll. The staff and management are excellent.
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Review from Christina A (Granddaughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly people, helped my nan a lot with care.
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Review from J H (Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely helpful, go to the extreme to make one feel comfortable. They even wiped my bottom for me for which I was very pleased and very thankful, I really was very thankful as I didn't have the strength for doing it. So many thanks.
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Review from E G (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When it was time to finally place Dad into someone else's care to help meet his growing complex needs, I was amazed to find such a wonderful little gem for him to be placed into. I cannot convey my heartfelt thanks enough to the team of dedicated carers at this establishment. My husband and I were made
to feel so welcome and it soon became obvious that nothing was too much trouble. I found it very reassuring to gain a feeling of trust and a sense of knowing that when it was time for me to go after visits I could leave some of my worry at the door as I knew Dad was getting all the care that he needed around the clock.
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Review from D N (Son of Resident) published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is an excellent home employing some excellent staff who bond with their residents, showing kindness and treating them with dignity. There are numerous activities to stimulate and interest. During covid, this management team made every effort to keep residents safe which at times meant making difficult
decisions restricting family visits. I would recommend The Knoll and the Ami Group in general.
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Review from Lisa C (Daughter of Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad, unfortunately, was only at Ami Court for such a short time, but throughout that time he was well cared for. The manager and her staff were always very kind and cheerful around Dad. I wouldn't hesitate to recommend this nursing home.
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Review from Gwynneth N (Wife of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was recently moved here from hospital. Ami Court has exceeded our expectations tenfold. My husband loves living here already. The staff and care have been amazing nothing is too much to ask for. Thank you for caring for him but also fur putting my mind at rest.
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Review from Jennie C (Daughter of Resident) published on 30 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind, courteous, and supportive staff who do and try their best to care for my Dad. They look after him well. He is clean, groomed, and well-fed. They respond to him and his needs and are respectful, helpful, and understanding.
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Review from S D (Brother of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very efficient and professional. Staff good.
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Review from D C (Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a patient for 5 years. This home is very friendly, clean, lovely carers. Management is so good at keeping us all safe from everything. I would not want to live anywhere else.
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Review from Shirley B (Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the service I receive. All staff are very helpful and treat me like a princess. I really feel at home and part of a family.
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Review from Louise D (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely clean and homely environment. The matron and her staff are always friendly and happy to help. My mother always looks clean and tidy. Good wholesome food and plenty of it! Haven't visited as much due to covid, but when I have my mother looks well.
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Review from Seth C (Relative of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are happy with the care our relative receives. Our experience has been entirely through the coronavirus pandemic and so that has added significant difficulties (which Ami Court has coped with well). My only concern would be about communication. Lack of website or printed material/brochure;
and contact re financial information.
Reply from A Patel, Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you for your review and we are pleased to hear that you are happy with the care your relative receives at Ami Court. We understand things have been difficult during the Covid-19 pandemic and appreciate the support and understanding shown by all families and friends, in keeping our residents safe. We are sorry to hear that you have had concerns regarding communication; our home has an open and transparent policy and we have multiple media platforms available, such as our website and Facebook page (details available from our staff) and leaflets/activities planners displayed in our lobby, which is regularly updated. We encourage all families and friends to call or email and speak to the management team for any questions.

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Review from A C (Brother of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied with the overall care and my sister seems very happy.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Ami Group - The Knoll Unit and Ami Court Unit is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Ami Group - The Knoll Unit and Ami Court Unit is calculated as follows: ( (211 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 246 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ami Group - The Knoll Unit and Ami Court Unit is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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