Ami Group - The Knoll Unit and Ami Court Unit

196-198 Dover Road, Walmer, Deal CT14 7NB
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9.8 80 Reviews
  • Ami Group - The Knoll Unit and Ami Court Unit, Deal
The Knoll Nursing Home is a provider of residential care in Deal in Kent.

The home is located within a quiet leafy area but is close by to local amenities and transport links.

The home has a good standing within the local community and residents are encouraged to get out and about.

Person-centred care is delivered by a motivated staff team. Residents are treated with dignity and respect at all times by staff.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 67 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room

Good to Know

Owner

  • Raj & Knoll Ltd

Person in charge

  • Amita Patel (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (7)

Ami Group - The Knoll Unit and Ami Court Unit Reviews (80)

9.8

Ami Group - The Knoll Unit and Ami Court Unit has a Review Score of 9.8 (9.833) out of 10, based on 21 reviews in the last 2 years.
Over all time Ami Group - The Knoll Unit and Ami Court Unit has 80 reviews.

Overall Experience
  • 54
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Date Published
  • 80
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Reviewer Connection to Ami Group - The Knoll Unit and Ami Court Unit
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  • 1
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Total of 80, showing 41-60
Review from S C (Wife of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only in Ami Court for 2 weeks when he was discharged from hospital. He passed away on 10th May 2021. I was very pleased with the way he was treated for that short period of time. So I am limited on the answers I can give as because of covid restrictions, could only have a visit through
the french doors.
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Review from Mark M (Son of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was with AMI Court for a short while after being fast-track discharged from hospital following a poor experience with another care provider. AMI Court was an absolute revelation. Their assistance with the discharge process, open, honest and resident centred care. The dialogue was much appreciated.
This coupled with excellent visiting access was very much a comfort for the family.
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Review from Beverly P (Daughter of Resident) published on 29 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but admiration for the care home staff. They treat my mother with respect and dignity. I live a long way from the care home but I know I can ring and speak to them and my mother whenever I want. They are always cheerful and extremely helpful and kind.
My mother is lucky to be there.
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Review from Linda T (Daughter of Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ami Court have been brilliant right from the start. It was recommended to me by two people. I rang feeling tearful and anxious, but the lady I spoke to made me feel completely at ease. Three months on, both Mum and I laugh and smile again. The home is amazing, thanks to the wonderful, happy management
and staff. Nothing is too much trouble. They have given us both a new lease of life. Keep up the good work.
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Review from J P (Friend of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursing home is second to none. You can see on your arrival how lovely it is kept and to a very high standard. The residents are treated with respect and dignity and are so happy. This is down to the management and their staff who are so professional, caring and helpful.
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Review from Elizabeth P (Wife of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to recommend this home, owners and carers. My husband has been a resident for over three years, and I've always been very satisfied.
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Review from Jeff H (Son of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean and tidy. The staff are friendly and helpful, and my mum is looked after very well.
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Review from Beverly P (Daughter of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only visited this home once due to Covid restriction, but the staff were lovely, it was clean, and Mum seems to be settled.
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Review from Cathy O (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was determined by the hospital to be end of life after contracting Covid in January 2021. Ami Court took him in and provided outstanding care to him, looking after him 24/7. The lovely staff were like a group of angels, every one of them treating him in a gentle, kind and respectful manner. After
his 2-week isolation, he was taken to the lounge to join the other residents and seems to really enjoy himself. He has become stronger, sociable and is so well looked after. He celebrated his 87th birthday on 6 March, a day we never thought we would get to, and the staff provided him with a lovely day. Last week, St Patricks Day celebrations were provided and videos sent of him enjoying himself. I am so pleased that he went to Ami Court. I have no doubt that he wouldn't be with us today without their loving care. Nothing is too much trouble and, even though I telephone every day and visit as much as I can book in, I have never felt a nuisance.
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Review from H M (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Ami Court is that the staff are extremely caring and thoughtful. They have been remarkable during the coronavirus pandemic, they are honest and sympathetic. They are proactive and always thinking of the patient. I have nothing but praise for them, they are outstanding.
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Review from G B (Next of Kin) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and attentive staff. Made a big difference to the quality of our elderly friend's final phase of life. Hygiene, personal support and commitment to giving him the best opportunities can not be undervalued.
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Review from Louise W (Niece of Resident) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Uncle seems quite settled and happier since he got his own room. During the "coronavirus" times I personally would have appreciated more contact (communication) to let me know the latest about visits etc, but I do appreciate the home have done their best to provide a facility for visits. Thank you.
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Review from E P (Wife of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in the home for the past two years and I have always been more than satisfied with his care, especially with the dedicated staff.
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Review from Tara H (Daughter of Resident) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found AMI Court to be excellent Care Providers for my mum.
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Review from G G (Son of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, calm homely environment. The staff are very friendly and attentive. The family are kept informed about relative highly recommended.
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Review from C J (Niece of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was admitted to Ami Court on discharge from hospital for end of life care. Whilst there, she received friendly, gentle and very patient assistance from the staff, despite her being quite a challenging character. Whenever she asked us to speak with the members of staff, they were invariably polite
and attentive, really listened to what we were saying and highly responsive.
As my aunt's health failed, we were informed promptly so that we could come and say our goodbyes. We stayed most of the day and were given lunch (which was delicious).
Whenever my aunt was agitated or in need of medication, staff were on hand to soothe and look after her, maintaining her dignity at all times. I think that my aunt had the best care in the circumstances and I'm very glad that she was admitted to Ami Court. I would like to thank everyone at Ami Court for everything that they did to look after my aunt and make her comfortable.
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Review from F J (Sister of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing staff treated my sister with dignity, compassion, care and sympathy. They were wonderful and I am very grateful to them.
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Review from S S (Daughter of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately due to Covid-19 visits have been restricted. On the couple of occasions, I did visit all the staff were very helpful and kind. My father was made very welcome and kept comfortable at all times.
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Review from S T (Daughter of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the way my mother is being looked after. When she went into the home, she did not talk that much, did not want to eat, she just wanted to stay in bed on her own. Her legs and feet were so weak and swollen, and she was so introvert; she was happy to see the family but did not interact
much past a smile, but now she is up and dressed, saying a lot more, and her legs and feet are to a normal size. She said she is happy and does not want to go home. We are so happy.
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Review from Adam L (Son of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite the lockdown, the staff at Ami Court have always gone the extra mile for mum, spending more time with her when she’s felt anxious, and also making her a special birthday treat.
We’re on the phone to Mum every day, and the nurses are always happy to talk about how Mum’s been and always have
her best interests at heart.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Ami Group - The Knoll Unit and Ami Court Unit is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Ami Group - The Knoll Unit and Ami Court Unit is calculated as follows: ( (211 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 246 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ami Group - The Knoll Unit and Ami Court Unit is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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