Ami Group - The Knoll Unit and Ami Court Unit

196-198 Dover Road, Walmer, Deal CT14 7NB
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9.8 80 Reviews
  • Ami Group - The Knoll Unit and Ami Court Unit, Deal
The Knoll Nursing Home is a provider of residential care in Deal in Kent.

The home is located within a quiet leafy area but is close by to local amenities and transport links.

The home has a good standing within the local community and residents are encouraged to get out and about.

Person-centred care is delivered by a motivated staff team. Residents are treated with dignity and respect at all times by staff.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 67 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room

Good to Know

Owner

  • Raj & Knoll Ltd

Person in charge

  • Amita Patel (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (7)

Ami Group - The Knoll Unit and Ami Court Unit Reviews (80)

9.8

Ami Group - The Knoll Unit and Ami Court Unit has a Review Score of 9.8 (9.833) out of 10, based on 21 reviews in the last 2 years.
Over all time Ami Group - The Knoll Unit and Ami Court Unit has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ami Group - The Knoll Unit and Ami Court Unit
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Total of 80, showing 61-80
Review from M B (Daughter of Resident) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to be cared for the 'end of life' care and died yesterday. She was lovingly cared for in all respects and staff treated her with respect and gave her the dignity she deserved.
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Review from B R (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was not at Ami Court for very long as did not go till 22nd December, but during this time she received the best care, as a daughter, I would wish. She was treasured by all and nursed at the end with utmost dignity and compassion and I was also kept informed at all times of day and night.
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Review from C D (Daughter of Resident) published on 19 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 90-year-old mother has been at The Knoll for five years now, and we cannot thank the staff enough, for the care they take of her. She is treated with respect and kindness, and despite her diagnosis of Alzheimer’s disease, considerable efforts are made to engage her inappropriate activities.
The
food is always appetizing, with choices available and care is taken in tempting her to eat as wide a variety of foods as possible.
We are always made to feel very welcome and kept informed as to her health and general well-being. Both the management and nursing teams are led by highly dedicated and experienced staff whose professionalism is reassuring. We have every confidence that The Knoll addresses the needs of my mother to the highest standards they can and we are grateful to them.
Reply from Jacqui Jolin, Compliance Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you very much for such kind words. We are grateful for the time given to express them.

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Review from D H (Granddaughter of Resident) published on 11 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandmother who has Alzheimer's disease has lived at The Knoll Nursing Home for five years. During this time we have found the team at The Knoll to be kind and caring. They are very responsive and are excellent at keeping us updated both in person and over the telephone. They always make my family
feel very welcome when we are visiting. The leadership is excellent. I would like to thank the whole team for all that they do.
Reply from Jacqui Jolin, Compliance Manager at Ami Group - The Knoll Unit and Ami Court Unit

Thank you for your kind review, we very much welcome any suggestions.

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Review from Susan E (Daughter of Resident) published on 22 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Ami Court since September 2018 she receives excellent care from the lovely staff.
My dad was in Ami Court for six weeks this year until he died, he was given excellent care from the lovely staff.
The staff treat the residents as family.
The manager and staff have all
been so caring and supportive to me as well. It has been a very difficult time having both my parents ill and needing 24-hour care. The manager and staff understand what I am going through and I know that my dad was well cared for until he died.
My mum needs constant care and the staff are there to see to her every need, they are so patient, professional, kind and hardworking.
Thank you to the manager and staff at Ami Court.
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Review from Louise W (Niece of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle would like his own room. We have both asked about this and not really received proper or any explanations.
He would like his own privacy, plus it can be noisy for him and this disturbs him.
He also doesn't see/understand why he has to pay for someone to go to hospital appointments. Otherwise,
he is satisfied.
Reply from Nirali Patel, Clinical Lead at Ami Group - The Knoll Unit and Ami Court Unit

Thank you for your review and feedback, we really do appreciate it. We take all our comments, reviews and feedback very seriously and strive to fulfil requests from our residents as soon as we possibly can. On the 1st of October, this gentleman was moved to a single room which became available, he is very happy and settled in his new room surrounded by his personal belongings. All patients have the right to have their family or friends to support them during hospital appointments.

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Review from C E (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Ami Court well managed with consistent and caring staff, who build relationships with their families. It is really homely and friendly, alongside being safe and secure. It is a very clean and bright environment. In the communal space my dad is encouraged to eat with the others, he feels
safe and chatts about the music and activities. The management and staff know my dad well and about his health needs, he has been stabilised, settled, mentally and physically. I feel huge relief and am so happy he is here, not only have they support my dad, but also me.
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Review from A M (Son of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management have been very patient and tolerant with my mother.
She has not been the easiest of people and has been difficult to please on many occasions.
The management and staff have been there to support us and listen to any concerns we might have had.
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Review from Richard M (Nephew of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was sent to Ami Court by the hospital. She had been given 48 hours to live. The care she received was amazing and she started to thrive, the care that she received here has extended her life. She is so well looked after and I have experience of other homes in Kent and this is so far the best.
My Aunt is happy and the staff always have time for us as well as my aunt. I would recommend the home to anyone.
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Review from L L (Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I received good attention whilst at Ami Court and feel much better and ready to face the future.
The staff are very cheerful and the carers very caring.
Overall I would five a very positive recommendation.
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Review from J E (Wife of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my husband moved into Ami Court he was recovering from a chest infection and was very frail. I never thought he would get out of bed. The staff have looked after him so well he has put flesh on his bones. He is communicating. He now sits in the lounge and enjoys his days and he now smiles.
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Review from James L (Son of Resident) published on 29 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident in Ami Court for about nine years and has always received a high level of care. Her room is of a good size with an en-suite toilet/wet-room shower. My mother elects to stay in her room and doesn't use the communal facilities, the staff are caring and attentive and regularly
check to see if she needs anything. All in al,l the home is a safe and caring environment.
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Review from John R (Son of Resident) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Ami Court for three months for an assessment and was diligently healed of the rash of bedsores she had picked up at the Hospital.


This home has a large lounge, serving as a dining/games room. The food was generally very good but much of it was wasted, as one finds in hospitals and

hotels. Patients can lack appetite. My mother, however, had no problem eating it!


The games lady was there five afternoons a week, offering arts and crafts, bingo, etc. There was also a big TV screen.


Staff were usually very friendly and helpful with a sense of humour, though some people stretched their patience. My arthritic mother was one, requiring a hoist to lift her out of her armchair and into a wheelchair. Sometimes she was kept waiting for the loo, but that was often due to demand from a mix of physically and mentally handicapped. Her bedroom was clean and airy.


I recommend Ami Court and wish I could transplant it nearer her own home!

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Review from Sharon F (Daughter of Resident) published on 6 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her last few weeks at Ami Court and we are so pleased as a family with the care she received and also the support given to my dad.
The staff went over and above in caring for mum - making her a birthday cake and ensuring dad was kept abreast of things when she deteriorated.
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Review from Sheila M (Daughter of Resident) published on 12 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff. Everyone is very helpful and caring. Management is very approachable and willing to help.


I have never seen my father looking as well as he did while at Ami Court.


Food is amazing.

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Review from Nick L (Friend of Resident) published on 12 April 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
I visited a friend of mine in Ami Court yesterday and he was in bed and needed the loo, he is recovering from a hip operation and needs assistance to move around, he also has dementia. I went and asked someone to assist him as the call bell in his room was not in use as the patient cord had been removed!!
He waited for the best part of at least 12 minutes. I had to go down twice. A young foreign guy possibly Romanian came into the room got him on to the walky thing (with my help I had to show my friend where to place his hands so to steady himself) they use and wheeled him to the loo put him on it and left him there with the door open (he was looking at me). He then cleaned him up with some hand towels and brought him back to the bed. At no point did he sanitise or wash his hands or put gloves on and I was still in the room throughout and at no point was I asked to wait outside. When my friend was in need the staff were serving the residents afternoon meals. Need I say more!
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Review from Ann N (Respite Resident) published on 2 March 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unfortunately, I could never recommend this care home. I would advise avoiding at all costs. Staff friendly but not trained to care for patients. Just spent 4 days in this place now under investigation. Had to stay 24/7 with my elderly mum to ensure her safety and well being. Paramedics visited and
also doctors who would make no comment but were not impressed with what they found and had to advise staff what my mum required she had developed a chest infection. Cleanliness is almost non-existent. Mum left without buzzer several times and unable to get out of bed. Food was missed several times. Thankfully she is out of there now and back in the hospital. Bedpans emptied in patients bathroom and rinsed in hand basin 4 days and not sterilized. Up to 35 minutes to answer a buzzer. Room 12 disgusting, a patient had passed away, not cleaned before my mum transferred to an air bed, waited 4 days for this. Paramedics insisted she is on an airbed. Used paramedic equipment still on the floor.
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Review from Jonathan R (Son of Resident) published on 16 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother went into Ami Court after several nasty falls. She has a pleasant room with her ‘things’ around her and a wet room, toilet facility en-suite.
There is a communal tv lounge for socialising in and an activities leader who organises craft sessions, tea parties, bingo and games.
The staff
seem friendly and attentive and patient.
We have always found her in the best health possible at her age with her medical problems, and when we have asked about something the head of the house, a trained nurse, has been able to refer to her diary or log immediately and give us a date and time for any help or action taken eg visits by the vicar, hairdresser etc.
Her room is always clean, a homely tidy, and the decoration is of a good standard.
My mother is a forceful character, she is not easy to live with, she has old age adding to her problems but she seems always to be content, sure of her own safety and is looked after to a standard I would strive to achieve at home.
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Review from Pauline F (Resident) published on 1 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love the staff, the care, the atmosphere, the management and the Home in general.


I live in Ami Court nearly two years now. I am extremely impressed with the care they have provided me.


The staff are friendly and they will do everything for me.


The home is always clean and the food is

delicious and appetising.


I would 100% recommend this place to anybody.


The Manager gave me WiFi access.

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Review from Lousje P (Power of Attorney of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the next of kin and power of attorney of someone who stayed in Ami Court for five years after a road accident.


During that time I have nothing but admiration for the patience, love and understanding shown to her by the staff in spite her head injury.


The place never smelled and was always

kept clean and tidy.


The care is EXCELLENT!


Would definitely recommend this home to anybody.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Ami Group - The Knoll Unit and Ami Court Unit is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Ami Group - The Knoll Unit and Ami Court Unit is calculated as follows: ( (211 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 246 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ami Group - The Knoll Unit and Ami Court Unit is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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