St Michael's Care

Elm Grove, Westgate-on-Sea CT8 8LH
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9.9 107 Reviews
  • St Michael's Care, Westgate-on-Sea
Nestled in the heart of Kent's picturesque coastal town of Westgate-on-Sea lies St. Michael's Care, a tranquil place just a stone's throw away from the bustling Margate. The nursing home provides an all-inclusive care package, for planning and peace of mind.

Surrounded by well-tended gardens, the building offers a homely retreat for those seeking private nursing care.

The home prides itself on its exceptional standard of care, with residents benefitting from the expertise of dedicated staff who uphold traditional values while embracing modern care and the use of technology to assist, where needed.

The spacious and comfortable single occupancy rooms, most with en-suite facilities, provide a cosy home away from home, and when it comes to food, the homemade, nutritionally balanced meals are tailored to residents' needs and tastes.

Aside from rest and recuperation, St. Michael's also has many communal and private spaces, perfect for catching up on the latest news or birdwatching in the garden. And for those seeking a more social experience, the home offers a network of friends, carers, and entertainers, providing a warm and inviting space to call home.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 65 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Nursing Care: £1550 – £1715
  • RESPITE Self-Funded Residential Care: £1750 – £1915
  • RESPITE Self-Funded Nursing Care: from £1750

These prices are only a guideline, please contact St Michael's Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Charing Lodge Ltd

Person in charge

  • Rema Sankaran (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • St. Michaels welcomes visitors at anytime, however it asks if visiting after 8pm you call first.

Parking

  • Parking is available in the car park and street.

St Michael's Care Reviews (107)

9.9

St Michael's Care has a Review Score of 9.9 (9.876) out of 10, based on 27 reviews in the last 2 years.
Over all time St Michael's Care has 107 reviews.

Overall Experience
  • 92
  • 14
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Date Published
  • 107
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  • 27
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Reviewer Connection to St Michael's Care
  • 35
  • 27
  • 9
  • 9
  • 8
  • 4
  • 2
  • 2
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 107, showing 41-60
Review from John M (Son of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father was a resident for end-of-life care from December 12th to December 26th, the date he died. Care was very good from the enquiry to the after-death closer. He did not participate in any activities, so I have not marked the rating.
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Review from David L (Son of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, the family, were very happy with the care received by my parents, in particular, the care and compassion offered to my mother in her last days of life. I would recommend the home to anybody thinking of putting a family member into care. Thank you again.
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Review from N C (Son of Resident) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
St Michael's feels small and friendly. There has been a significant improvement in cleanliness, efficiency and communication in recent months. It is a great comfort to know that fully qualified nursing care is on hand - something of a rarity in the area. I am made to feel welcome on visits, and all
my family's interactions with the ladies at reception have been excellent. The managerial staff are now far more approachable. The food is rather dull, but efforts are made to find alternatives where requested. My mother is safe, warm and hugely reassured by knowing that her medical needs are being taken care of.
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Review from S W (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old mother was transferred to St Michael's from a local hospital for end-of-life care. She was a resident for 12 weeks and was unfortunately too ill to make use of the facilities on offer. Her care was excellent, and the family was very grateful for the sympathetic way we were all treated
at such an emotional time.
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Review from Cindy T (Daughter of Resident) published on 16 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptionally caring staff from maintenance through to the manager, friendly, helpful and professional. Lovely, well-kept nursing home. Comfortable rooms, lounging areas and grounds. Entertaining activities and great entertainment. Good turnaround of menus and selection of well-presented food. Guest
drink facility is very good and has a lovely family lounge area. Care and attention given to my mum are amazing. Thank you.
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Review from Roger C (Brother of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at St Michael's for over a year and has been looked after really well. I have always found the staff very efficient and professional.
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Review from Keith P (Grandson of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan was a resident for roughly five years, and from her first day through until her last, I feel she has the very best of care and attention available. She, in herself, was content and relaxed and never had a bad word to say about anything or anyone connected to St Michael's. So from her and myself,
a very big thank you.
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Review from Leslie B (Husband of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I think it is a very good nursing home. The staff are brilliant, polite and always willing to help. I personally have had no problems. However, I can only comment on my wife's behalf that her room is, in my opinion, far too small. I would also like to see the garden in good weather used more
for visiting. I only ever leave after visiting, thinking my wife is being cared for properly.
Reply from Dawn Erby-Weare, Duty Manager at St Michael's Care

Thank you for your kind words which will be shared with the whole team. It’s wonderful to hear we have provided a happy home for your wife. We also welcome your feedback and will ensure visitors are informed that they always have access to our beautiful gardens, and St Michael’s has a wide range of room sizes available.

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Review from Elizabeth B (Sister of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister entered St Michael's nursing home for end-of-life care when the hospital, after a two-week stay, could do no more for her. She didn't know who she was, where she was or why she was there. After a period of isolation for her, I was then able to visit regularly as the Covid security was so good.
Other friends visited with a screen between residents and visitors. The staff were at all times friendly, polite and caring. They couldn't;t have done more for a 95-year-old. Thanks to the care she received, my sister became herself again and strong enough to be determined to go home, which she did, living alone with a fully active life.
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Review from Jan C (Sister of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The recent party in the garden at St Michael's was excellent. You could see how the residents reacted to the party, and seeing the children from the school was great.
More stimulation and interaction are needed.
The garden and garden room would be used more.
The staff are excellent, and following
the last couple of years, all I can say is thank you.
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Review from Andrew O (Husband of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was transferred to St Michael's from the hospital in April of this year. She was suffering from both chronic kidney disease and Alzheimer's Dementia, requiring end-of-life palliative care for the former. The care, treatment and compassion provided by the staff of St Michael's were nothing less
than excellent, and my wife's final months, weeks and days were settled and peaceful. We both found the staff to be very professional, but also approachable and clearly showing tremendous consideration of the resident's needs and wishes.
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Review from Stacy P (Daughter of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and approachable. Nothing is too much trouble for them. Dealing with the paperwork when Mum was moved to the home was easy and straightforward with the help of the reception team. They had a lovely afternoon with residents and family in the garden, which was enjoyed by everyone.
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Review from G K (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received excellent respectful palliative/end-of-life care from the team at St Michael's. Without exception, all team members from clinical, catering, activities staff, domestic, clerical, maintenance etc, were cheerful, polite, extremely helpful and kind to my father and his family.
The
team have a well-established professional working relationship with external multidisciplinary caregivers; they worked extremely well with the hospice consultant and specialist nurse who visited my father at St Michael's. The dedicated GP service was second to none.
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Review from Christine H (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Michaels staff provided wonderful care for my stepmother last year. Everyone was really kind, caring and supportive to us as a family during a very difficult year for us all. They kept us informed and helped us to visit and contact her whenever and however it was possible. Every member of staff
that we had contact with worked very hard at making us all as happy as possible. Would recommend them to anyone looking for care for a family member. Cannot thank them enough for everything they did.
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Review from G A (Sister of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother became a resident of St Michael's Care due to terminal cancer. The treatment he received was just amazing. He was always treated with dignity and the staff became friends to him. They knew exactly what he liked and how he liked to be treated. The nursing care he received was second to none.
He was treated as a person.
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Review from D A (Son of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in the home for just over one year and sadly died at the age of 101. In the time she was there I can't talk too highly of the care received it was kindness personified, we were always kept up to date with a well-run home continually innovative. Well done.
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Review from Tony T (Friend of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion you showed our dear friend in the last 3 months of his bed-ridden life, was outstanding and professional. Nothing was too much trouble to help him in his last days. His room was first class, I can only compliment all your staff in their dedication and hard work in these trying
times.
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Review from Liz S (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care was exemplary. For the last week she received palliative care, she was clean, comfortable and had the most peaceful death. Her room was lovely and my sister and I were confident and pleased to place Mum in St. Michael's.
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Review from T K (Son of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in the home for 9 years. In all that time we have not one single compaint. All of the staff are friendly and the care mum received and support to the family was amazing. I would highly recommend St Michael's Care at all times. A big thank you to every member of staff.
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Review from Donna A (Daughter of Resident) published on 16 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was treated with the utmost care, compassion and dignity at the end of his life. His illness was far advanced when he went into St Michael's so sadly he was not there long or able to enjoy many activities.
His room was adorned with his paintings and photos and he enjoyed a constant stream
of visiting friends and relatives.
When he deteriorated staff did all they could to keep him as pain-free as possible. He died peacefully and my family is very grateful for the kindness he was shown.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for St Michael's Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for St Michael's Care is calculated as follows: ( (275 Excellents x 5) + (24 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 306 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Michael's Care is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (7)

Rema

Rema Sankaran

Job Title: Home Manager Joined: 2005

We are delighted to welcome Rema Sankaran as our home manager at St Michael’s Care.


Rema joins us with a wealth of experience, having started in the acute sector and worked globally in this field. Having joined St Michael’s in 2005 she quickly became an integral and valued member of the team, being promoted to Clinical Lead responsible for the nursing team. Her experience and knowledge of our home and the residents make her – we feel – the ideal person to lead the team and we are delighted for her. You can be assured of the very highest standards of person-centred care under Rema’s guardianship and we look forward to continuing the many years of success and great care that she has been a part of.

Sharon

Sharon Parker

Job Title: Accounts Manager Joined: 2009

Sharon, our Office Manager has been a part of the team at St Michael's Care since February 2009.


She is friendly and has a welcoming approach, she is always willing to give advice, not only to the residents/relatives but to the staff too... she is the secret glue to our home!

Dawn

Dawn Erby-Weare

Job Title: Deputy Manager Joined: 2017

Dawn was a qualified Nurse for over 20 years, previously working in the community with bundles of knowledge and experience.


She is our go-to lady when it comes to our online care plans and keeping our staff in check with their training.


Please remember the Management's door is always open should you need any support or advice!

Millie

Millie Parton

Job Title: Receptionist & Customer Relations Officer Joined: 2011

Millie has been a part of the team at St Michael's Care since June 2011.


Millie started at St Michael's as a Health Care Assistant where she cared for our residents for over 6 years. She then became our Receptionist back in August 2017.


As the years have passed, Millie has worked hard and this time 4 years ago, alongside her Reception role she became our Customer Relations Officer where she looks after all our enquiries, holds viewings for the families of potential new residents and builds relationships with them to ensure a smooth admission into our home.
Millie also keeps our social media and website up to date with St Michaels events & activities, and builds relationships within the local community, alongside organising our open days and events.


Millie is enthusiastic, bubbly and friendly... Often described as an excitable puppy. Should you have any questions you will find her at the reception desk or hidden in the small library lounge on Botany Bay.

Emma

Emma Harris

Job Title: Senior Administrator Joined: 2013

Emma has been a part of the team here at St Michael's for 10 Years.


Emma started at St Michael's as a Senior Health Care Assistant on nights where she cared for our residents for 4 years, she then went on to be our Receptionist for 2 years.


6 years on from joining the team, Emma has progressed to our Senior Administrator, she shares the finance office with Linda and together they make a fab team.


Emma is friendly, chatty and always willing to help others... so, although she is hidden away in her office upstairs, remember the door is always open should you have any financial questions.

Gina

Gina Minter

Job Title: Housekeeper Joined: 2011

Gina has been a member of St Michaels for 12 years.


When she first joined the team she was a Healthcare Assistant, and she cared for our residents for 9 years before changing roles to be our Housekeeper.


Gina takes pride in her work to ensure that our home is cleaned to a professional standard and although her role changed 3 years ago, she still has that caring side, she is bubbly and friendly and engages well with our residents whilst cleaning their rooms and helps in any way she can.

Holly

Holly Stevens

Job Title: Healthcare Assistant Joined: 2022

Holly has only been a part of the team here at St Michael's Care as a Health Care Assistant for 6 months.


Although Holly has not been with us long and did not have previous experience with care work, she has certainly fit right into the role with her caring and compassionate personality.


Holly was keen to become a Health Care Assistant alongside going to University to study Psychology and is due to graduate this year. Once Holly has graduated, she then wishes to further her education by completing her NVQs in Health & Social Care here at St Michael's.


With the training and support from the team here, Holly has fitted in very well.


Thank you Holly for all your hard work.

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