






Rooted in the Christian faith, life at Milward House supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age.
Milward House has an active social life in which residents can take part or follow their own pursuits. They appreciate that each resident has their own individual interests, hobbies and pastimes, and they endeavour to support residents to...
Care Provided by Milward House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We accept those who are paying for their own care (self-funders), those who are being supported by the Local Authority, and those in receipt of Continuing Healthcare (CHC) funding.
• Around the clock care from highly-trained staff
• Personal care - such as bathing, dressing, grooming
• Daily living assistance, tailored to individual needs
• Food, drink and snacks
• Heating and lighting
• Specialist equipment
• Personal laundry
• All of our in-house activities
• Spiritual and pastoral support
• Basic residential care: this is where the assessed needs are relatively uncomplicated and where mechanical or technical assistance is rarely needed.
• Higher dependency: this is where the assessed needs are complex and where mechanical or technical assistance is intermittently needed.
• Enhanced care: this is where assessed needs are highly complex and where mechanical or technical assistance is frequently needed. We charge for dementia care at this rate.
The Registered Care Manager will assess you prior to admission to determine the level of care provision required. These fees are valid between 1st April 2026 and 31st March 2027 and are reviewed annually. Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor.
The price(s) shown are provided by the care home. Contact Milward House for full pricing details and T&Cs.
Contact Milward House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Pilgrims' Friend Society
- Voluntary / Not for Profit Owned
Local Authority / Social Services
Admission Information
- Ages 65+
- Residents must be supportive of our Christian ethos and activities
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (28)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Informal visits welcome by appointment. Relatives and friends welcome to visit at any time during the day, and the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.
Parking
- Limited parking available at the home so do check with the home if you are planning to travel by car.
Milward House Reviews (37)
Milward House has a Review Score of 9.7 (9.702) out of 10, based on 24 reviews in the last 2 years.
Over all time Milward House has 37 reviews.
Having visited several care homes, it was clear, one stood out. Visiting Millward House in Tunbridge Wells my sisters & I immediately felt it's warm welcoming energy. The staff explained their philosophy of care also saying it is 'Home' & not 'a home' as staff we are their guests, the family members guests' We can't tell you how thrilled we were when mother was accepted as a family member & moved to Millward. Every visit we see genuine compassion, care & good humour. We are grateful to Millward, we see Mother happy, smiling & a huge change in her well being.
When these decisions need to be made for our loved ones its truly emotionally draining. Millward have considerably eased the transition of Mothers move. All staff are reassuring. At Millward they are exceptional.
Barbara, Violet's daughter
Thank you so much for such considered and helpful feedback, and recognition of the ethos and practice at Milward House leading to such positive outcomes. It is a difficult time when looking to find a permanent home for a loved one, and we are so pleased that you felt supported during that time....
She is really well looked after and is especially pleased to have a named key worker who she can talk to.
She enjoys many of the activities and feels safe and secure in the environment, knowing that if she has a problem there is always someone to help in a kind and caring way.
Many thanks for the encouraging words of appreciation for the care mum receives here at Milward House. It is a delight to have her with us and see her flourishing.
Milward House has looked after my relative with exemplary care. She has always been a strong willed lady, and had enjoyed independence until her mid-nineties. However, after a fall and then a stroke, we chose Milward because of the very friendly atmosphere, and it's Christian ethos, which chimed with her deeply-held faith. Failing sight, hearing, speech and comprehension meant that she became increasingly difficult. The staff were extraordinary in their love, patience, tolerance and care, particularly over the last year. This was especially important to her family since we all live a considerable distance from Milward, making visits less frequent than we would have liked. We, therefore, had to rely completely on the home to be her day to day family. Thank you, Sid, and all your staff.
She was indeed a formidable lady and a real character, and this only made caring for her through her challenges more rewarding as we got to know her so well. As you say, part of the family here.
We acted as professional attorneys for a lady who had the pleasure of spending her last few years at Milward House. The home was absolutely perfect for her allowing her to live in a kind and friendly atmosphere whilst providing her with the fellowship and opportunity to worship which was of great importance to her. The staff were always on hand to deal with requests quickly and communicated with us well and clearly. We felt that the staff were very attuned to the lady's needs (even when she was less able to communicate them herself) which was very reassuring for us (not being family ourselves). All the staff treat the residents with such a level of care and respect and it was a pleasure working with them.
It was a pleasure working with you to bless the lady concerned during her sunset years. Thank you for all you did to help her as well.
There is a calm and caring atmosphere in the home and a very good ratio of carers to residents which means everyone always receives the attention they need.
I am always made to feel welcome when I visit and encouraged to join in any activities which are going on.
My aunt has a very good relationship with the carers and knows them by name.
Thank you for your recognition of the excellent care she receives and the atmosphere that pervades the home: whilst we experience it ourselves and hope that others do, it is such an encouragement that relatives and visitors can also pick up on it too.
I am delighted to have found this very caring care home for my mum. From the first day of moving in, the management and carers have always taken the time to make mum feel happy, active and safe in her world that has become more and more confusing with her increasing dementia. As a religiously based care home, I have come to realise through her time at Milward House, how important mum's faith is to her. It is clear that ethos engenders fellowship and a wonderful sense of community spirit and mutual respect between the residents which is matched and complemented by the management and staff. Milward House has become mum's home and thank you so much for the care you provide and how you have made that happen.
Thank you so much for your kind words and recognition of the person-centred care we offer, and the value of the Christian support that is so important to our residents. It is a delight to have mum living with us and we are glad that you and she enjoy her being here so much.
My mum was here for around four years after she had been diagnosed with dementia and was unable to look after herself. I was very pleased with the level of care she received. The staff were always welcoming and the carers were very kind, considerate and compassionate. The home itself was clean and it was a happy place. There was a strong Christian ethos and I felt reassured that my mum was being looked after and her wishes were coming first.
Since March 2025 when my mother moved Milward House, my family and I have been struck by the commitment, warmth and trustworthiness of all the staff. Although the changing state of my mother's health is hard to see, I am comforted by the happy atmosphere and the team spirit that support residents and families alike. Daily activities are varied, such as art, music, baking, visits from the local primary school and quizzes of all kinds. The daily acts of worship are led with great sincerity and everyone is encouraged to contribute. My mother appreciates very much all the effort that the staff go to for her, and especially for the respect that is shown when personal care is required. I am grateful for all the kindness and expertise that staff bring to my mother's life on a daily basis.
Thank you so much for the kind words of encouragement and appreciation. It is a pleasure to care for your mother, and knowing that that we do and how we do it makes a meaningful difference in the way you have outlined is the icing on the cake.
The residents are well cared for and there seems to be adequate staff.
There are frequent activities in the weekday afternoons, although these appear to be mostly indoors. Therefore, there is a concern that residents may not be getting sufficient vitamin D. Not sure if supplements are given.
The quantity of food appears to be adequate, although I can't comment on quality.
The 'evening' meal is very early (5pm), which makes it a long night before breakfast the next day.
The quality of the bedding leaves something to be desired, we have commented about threadbare sheets.
The building is presumably a converted house and has obvious limitations e.g. no en-suite bathrooms, multiple floor levels, no refreshment facilities for residents.
Finally, there is little feedback on a resident's health i.e. are they in bed, have they been seen by a doctor?
We have supper at 5pm due to residents' needs: some have breakfast as early as 5am, so an early supper seems to suit most. Sandwiches etc. are available at any time after this should a resident prefer a later supper, and tea and biscuits are also available...
My relative spent her last 18 months in Milward and her care was good. The home has a strongly Christian ethos and a loving atmosphere. The staff were friendly and kind. There was a good timetable of activities for residents who wanted to be involved.
It was an honour to serve your relative in her final months and we hope that the love and care we offered was a blessing to her and those who loved them. It was a pleasure to see her have so many visitors and the encouragement this brought, so thank you for all the family did to complement the loving atmosphere that we actively seek to create.
Basic physical needs are consistently met & residents are treated with love & respect & valued as part of a family.
Christian faith is central to daily life @ Milward.
There is good communication from staff to residents wider family & I am always welcomed when I visit.
Thank you for the recognition of the love and respect that we have for all our residents, and the person-centred care we offer them which includes meeting their spiritual needs. It is a pleasure caring for your family member and looking after them as one of our own.
I am very happy that I can rest assured that Mum is being well looked after and loved by the staff at Milward. I feel we, as a family, are so fortunate to have Mum in such a great home. Thank you to all at Milward for going over and above to look after Mum and ensuring she is well looked after, happy and loved.
Thank you for sharing such lovely sentiments about the love and care that mum receives at Milward House: we love having her with us.The holiday week 'in Wales' was really good fun and we think everyone enjoyed the special activities and food. I hope you managed to get an ice cream too...
In general the food was excellent. The breakfast and lunch meals were varied & tasty.
The suppers that were served at around 6pm, were rather uninteresting & unappetising in the way they were presented to me. Mostly, the GF bread provided was very dry & thick sliced with their crusts left on. This meant they had to be held with both hands to make any impact when biting and were difficult to swallow.
My room was on the 3rd floor. It was quiet & had a pleasant view & was easily accessed by the lift. The only drawback back was there was no en-suite which meant I had to use a commode. (This was emptied promptly on request.)
The nearest flushing toilet to my room was up a short flight of stairs which I did not want to attempt in the middle of the night! However the toilet facilities on the ground floor were plentiful and easy to access.
Many thanks for your review recognising the excellent care you received and the kind staff that served you.I am sorry the gluten free bread was not to your expectations, but we were reliant on what we could source from local supermarkets. If you were to return, we would be pleased to know your preferred supplier/brand so we can improve this for you.
My Aunt has been very contented at Milward House especially as it is a Christian home with very caring and professional staff. She always speaks highly of the staff which is a good recommendation from some one retired from healthcare. Whenever l have visited l have noticed what a happy atmosphere, with many activities for the residents to join in if they wish. It is far better than any l have visited in the past.
It is such a blessing to hear that our residents are contented and value the care and personal interactions with the staff, so thank you for that encouragement which I will pass on to the team here. It is a joy and a pleasure to serve your aunt at Milward House.
Despite mentioning on several occasions that we didn't want mother dressed in stained or ripped clothing this happens on several occasions.
Mother is settled and happy.
Many thanks for your recognition of the caring and friendly staff here at Milward: the meaningful interactions between staff and residents are the main way in which we can demonstrate person-centred care and it is so encouraging to see mother thrive in this environment.I am sorry that you feel that...
Mum spent her last five years at Milward House. Every staff member I met during that time were very professional and so caring. This was a great comfort as I live a long distance away. The home is in a lovely area with a nice park just up the road. I strongly recommend this place.
Thank you for your encouraging recognition and endorsement of the care we provide. It was a pleasure to know your mum, and you and the family, and we trust that the care she received here made a real difference.
The Staff are very professional and kind and considerate, and willing to help.
I would recommend Milward Houe as a safe comfortable home for any member of your family.
It was a pleasure to have Mum with us for almost five years and to show her Christian love and care that she so appreciated. We were pleased to support your family with an administrative matter recently too: our care extends beyond someone leaving the home here, so it was a blessing to be able to help there.
My brother was admitted to Milward House in April 2024 suffering from dementia. The staff and volunteers have looked after him so well and he is included in all the day-to-day activities. He is very happy and is treated with kindness and respect and has a good relationship with all the staff despite the challenges of his condition. I would certainly highly recommend this home.
Thank you for your endorsement and kind words recognising the way that we care for your brother. It is a privilege to be able to serve and bless him, and we are glad that this in turn blesses you.
The team were incredibly helpful in making this happen, something we appreciated particularly as I believe they were short-staffed that weekend because some staff were away at a conference. There was obviously a fair bit of paperwork for Milward to complete but they got it all done and it meant so much to my father that he could come to Milward, where he's familiar with the staff and the environment. Not only that, but he was able to see Mum much more regularly as they were now in the same building!
It had been a difficult period for my sister and myself, who jointly support and care for Mum and Dad, with Dad having to go in and out of hospital so it was wonderful for us to feel assured that Dad was in safe hands and being well cared for and his diet managed properly.
It was our pleasure to help Dad out in his time of need and it has been so lovely seeing him and mum share time together. Thank you for your kind words of recognition. We hope Dad's stay continues to bless him as it does us to see him doing so well.
I am always made very welcome when I visit and am able to have lunch with my mother. This enables me to try to help her eat and also reassures me that she is eating. The staff understand and respect her fear of hospitals, injections and medication which is not a result of dementia but a kind of deeply held preference. I would love to be able to look after Mum myself but sadly I cannot. I'm so thankful for Milward House.
Caring for mum is an absolute joy and it is lovely to see her engage with things at times despite her dementia, no doubt as a result of our 'The Way We Care' initiative and the wonderful work that our team do to try and make sure she is as blessed and supported as she can be. Thank you for the recognition of how the care we offer is so valuable to her and you: as I say it is a pleasure.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (0)
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Accreditations
There are no accreditations posted yet for Milward House.
Meet the Team (2)

Sid joined the team at Milward House in January 2023. He has attended his church since coming to faith over 25 years ago and led the youth group in the early 2000s. After working for a decade as a chef, he served as a church administrator for more than 15 years where he gained useful skills and experience around finance, premises concerns, safeguarding etc. which he is keen to use to bless all at Milward House.
He lives with his wife, two of their five grown-up children, and a one-eyed cat named Horatio. He is a keen cyclist and has cycled from London to Amsterdam to raise funds for the National Autistic Society.

Susan was born and brought up in Geneva, Switzerland and came to the UK in 1989. After working for many years as a vet, she became a foster parent, then moved into a role as a teaching assistant working with those with special needs. She has also spent time as a hospital chaplain.
As Activities & Community Engagement (ACE) Facilitator for Milward House, Susan organises and coordinates activities across the home for groups and individuals to enhance spiritual, social, mental and physical well-being.
This includes managing a team of volunteers who support activities.
Frequently Asked Questions about Milward House
What types of Care is Milward House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Milward House have?
There are 28 Single Rooms.
What are the Facilities & Services at Milward House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Milward House to the centre of Tunbridge Wells?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
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