Rusthall Lodge Housing Association Ltd

Nellington Road, Rusthall, Tunbridge Wells TN4 8SJ

Rusthall Lodge is an independent care home situated in the village of Rusthall near Tunbridge Wells.

The home is close to local amenities and is accessible with good transport links. Rusthall Lodge is a well-equipped, comfortable home designed to meet the needs of residents - from the relatively able-bodied who now need assistance with every day tasks, to those who may need a higher level of nursing care. There are 67 single en-suite rooms for full-time nursing, residential and respite purposes.

The home was established in 1968 and has remained an independent home ever since. Run with a charitable ethos, Rusthall Lodge is governed by a group of trustees who take an active role in the day-to-day running of the home. The staff at Rusthall Lodge endeavour to provide the highest level of care that puts residents at the heart of everything they do.

Owner: Rusthall Lodge Housing Association Ltd

Person in charge: Hilary Taylor (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 69

Rooms with ensuite WC: 69

Weekly Charges Guide: Nursing Care Single £1100 – £1350 (These prices are only a guideline, please contact Rusthall Lodge Housing Association Ltd to find out the exact price for your requirements.)

Our fees, which can be discussed with the Home Manager are all inclusive. The only 'extras' charged are for hairdressing and any visits from foot healthcare specialists.

Our respite fee is from £1,035.00.

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Follow the A264 road from Tunbridge Wells towards Langton Green. Before entering Langton Green, turn right onto Coach Road. At the end of Coach Road turn slight left onto Rusthall High Street. Continue on out of the High Street until turning right into Nellington Road which is immediately ahead.
Just inside Nellington Road, turn immediate right past the GP surgery and along the drive in to Rusthall Lodge. If there are no parking spaces, please turn around and park on the driveway where there is plenty of room.
An alternative route, as Rusthall High Street can be busy, is to continue on the A264 past Coach Road until coming to Dornden Drive on the right (red post box helpfully on the corner). Continue a short distance along Dornden Drive until turning first right into Longmeads. Continue and bear left along Longmeads, until reaching Nellington Road on the left.

Visiting:

No restriction on visiting hours but would ask that before 10am in the morning is avoided. This enables residents to rise at their own pace and for the trained staff to complete the first round of the day.

If travelling from a long distance, it is advised to call before leaving to make sure any unexpected visit does not clash with a prior appointment for the resident being visited.

Parking:

Rusthall Lodge benefits from ample parking at the front of the home including four dedicated disabled parking spaces.

Latest Care Quality Commission* Report on Rusthall Lodge Housing Association Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Rusthall Lodge Housing Association Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Rusthall Lodge Housing Association Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.484 for Rusthall Lodge Housing Association Ltd is calculated as follows: ( (49 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.507 Points relating to the number of positive Reviews for Rusthall Lodge Housing Association Ltd is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 7 Reviews ÷ 13.8 Target = 0.507

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Rusthall Lodge Housing Association Ltd has a Review Score of 9 (8.991) from 8 Reviews


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rusthall Lodge Housing Association Ltd?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rusthall Lodge Housing Association Ltd

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My husband has been at Rusthall Lodge for a number of years, his moods go up and down but he has always been treated with kindness and consideration by all staff.
The family has always been treated courteously by all staff, with all queries being dealt with to the best of their ability.
It is a happy place and my husband is content to be there!

How likely would you be to recommend Rusthall Lodge Housing Association Ltd? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

The reception staff at Rusthall Lodge were invariably helpful, welcoming and prepared to deal with any requests if required. Care staff are always helpful and make themselves available as soon as possible when called on. Dad can be difficult but they invariably deal with him as sympathetically as possible. Dad is unable to take part in most of the many activities available but does enjoy the visiting musical entertainers who are of a very high standard. The dining room has a great atmosphere but he is unable to attend at the moment.

How likely would you be to recommend Rusthall Lodge Housing Association Ltd? Extremely Likely

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Average Rating:   4.3 out of 5

A warm, friendly home, putting the needs of the residents at the top of the list but also considering the families too. My auntie could not be any better cared for.

How likely would you be to recommend Rusthall Lodge Housing Association Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

My visits are largely unannounced and are about twice weekly. My mother would like to be told of any visits, but I do not wish to commit as I do not wish to disappoint her. This means, of course, that the home has no opportunity to prepare for a visit. Her room is always clean and tidy. She is always 'well presented'.

The kitchen area in the main lounge is appreciated. All queries have been resolved satisfactorily. She opts to have nearly all her meals in her room, but comments that as a result, her meals are often lukewarm.

How likely would you be to recommend Rusthall Lodge Housing Association Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

I have always found the home to be a pleasant, caring place and all residents seem happy and well cared for, with plenty of occupational therapy for everyone if required.

How likely would you be to recommend Rusthall Lodge Housing Association Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

Rusthall Lodge is a very good care home, it is very clean, comfortable, safe and the staff are very caring to all the residents. Also, there is a very good choice of food and always some activities going on.

How likely would you be to recommend Rusthall Lodge Housing Association Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Rusthall Lodge care home is very good in every way i.e accommodation, care staff and catering. All the staff are very caring and helpful.

How likely would you be to recommend Rusthall Lodge Housing Association Ltd? Extremely Likely

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Average Rating:   4 out of 5

A nice, light, spacious environment and caring dedicated and professionally qualified staff. The home is well managed and good value for money with charitable status.

How likely would you be to recommend Rusthall Lodge Housing Association Ltd? Extremely Likely

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Average Rating:   4.6 out of 5

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