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Rusthall Lodge Care Home

Nellington Road, Rusthall, Tunbridge Wells, Kent TN4 8SJ
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Rusthall Lodge Care Home, Tunbridge Wells
Rusthall Lodge Care Home, Tunbridge Wells
Rusthall Lodge Care Home, Tunbridge Wells

Rusthall Lodge is a well-established, ‘not-for-profit’ care home situated close to Tunbridge Wells. They are a successful stand-alone care home that have been in operation for over 50 years. The home enjoys an excellent reputation for providing quality care. Their aim is to always preserve the self-respect of those who depend upon the support of others in an atmosphere of dignity, respect and trust.

At Rusthall Lodge all the staff react...  

Care Provided by Rusthall Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,005N/A
Residential Dementia CareFrom £2,005N/A
Nursing CareFrom £2,271N/A

Contact Rusthall Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Rusthall Lodge Housing Association Ltd
  • Voluntary / Not for Profit Owned

Person in charge

  • Yvonne Gosset (General Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • No restriction on visiting hours but would ask that before 10am in the morning is avoided. This enables residents to rise at their own pace and for the trained staff to complete the first round of the day. If travelling from a long distance, it is advised to call before leaving to make sure any unexpected visit does not clash with a prior appointment for the resident being visited.

Parking

  • Rusthall Lodge benefits from ample parking at the front of the home including four dedicated disabled parking spaces.

Rusthall Lodge Care Home Reviews (56)

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9.0

Rusthall Lodge Care Home has a Review Score of 9.0 (8.988) out of 10, based on 8 reviews in the last 2 years. Over all time Rusthall Lodge Care Home has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from Fiona B (Regular Volunteer) published on 20 December 2018 Submitted via Postal Card
Overall Experience

It is a real pleasure to perform and share poetry with the wonderfully cared for residents. We encourage everyone to contribute and join in sharing memories, thoughts etc. I joke with them that it has turned into a philosophy group.

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Review from John H (Regular Volunteer) published on 21 November 2018 Submitted via Postal Card
Overall Experience
I visit various homes sporadically.
Rusthall appears to be comfortable, well organised.

In the limited contact I have (poetry every 3 or 4 weeks), I have found the staff to be caring during the poetry section.

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Review from Tony W (Son of Resident) published on 15 November 2018 Submitted via Website
Overall Experience
Rusthall Lodge has a very happy atmosphere. Staff are very friendly and helpful and always have time to discuss requests and concerns.
There are a variety of activities to cater for a wide range of tastes.

It is good to know that Dad is being well cared for.

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Review from D W (Daughter-in-law of Resident) published on 13 November 2018 Submitted via Website
Overall Experience
The staff and management are very approachable, they listen to any concerns, however insignificant, and then act to resolve any issues quickly. They have provided much appreciated support to both us and my father-in-law following the passing of my mother-in-law recently.

There are organised activities every day, my father-in-law enjoys the art class, bingo and musical entertainment as well as the trips out. His room is a good size and well furnished and he has been able to keep many of his own possessions. The en-suites have a toilet and wash basin but no shower which is the only shortcoming to the accommodation. The reception rooms are informal and welcoming. I have no hesitation in fully recommending the care my father-in-law is receiving from Rusthall Lodge Care Home.

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Review from Bridget A (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card
Overall Experience

Had a few problems with staff not looking after Mum property but management took on board my concerns and acted accordingly and now several years after. I am very happy with the care that Mum receives.

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Review from Tim C (Regular Volunteer) published on 31 October 2018 Submitted via Postal Card
Overall Experience

Rusthall Lodge provides wonderful care in a loving environment. It is a pleasure to visit at any time.

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Review from Nancy S (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card
Overall Experience

Overall our experience of Rusthall Lodge Care Home has been very good. My mother is well cared for at all times and treated with dignity and respect. She is given opportunities for creative activity in activities (eg art, poetry). The food seems to be varied and of high quality and she certainly looks forward to her meals. It is reassuring that trained medical staff are on hand 24/7. Like most care homes the standard of care and facilities are generally good value for money.

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Review from M M (Daughter-in-law of Resident) published on 12 October 2018 Submitted via Postal Card
Overall Experience

Very friendly atmosphere and helpful staff.

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Review from Tony B (Husband of Resident) published on 12 October 2018 Submitted via Postal Card
Overall Experience
Mainly the friendliness - interior very good.
Extremely good. Don't mind paying as facilities extremely good.

One of the best care homes in the area.

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Review from J M (Niece of Resident) published on 12 December 2017 Submitted via Postal Card
Overall Experience

A warm, friendly home, putting the needs of the residents at the top of the list but also considering the families too. My auntie could not be any better cared for.

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Review from S P (Wife of Resident) published on 29 November 2017 Submitted via Postal Card
Overall Experience
My husband has been at Rusthall Lodge for a number of years, his moods go up and down but he has always been treated with kindness and consideration by all staff.
The family has always been treated courteously by all staff, with all queries being dealt with to the best of their ability.

It is a happy place and my husband is content to be there!

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Review from Reg W (Son of Resident) published on 28 November 2017 Submitted via Postal Card
Overall Experience

The reception staff at Rusthall Lodge were invariably helpful, welcoming and prepared to deal with any requests if required. Care staff are always helpful and make themselves available as soon as possible when called on. Dad can be difficult but they invariably deal with him as sympathetically as possible. Dad is unable to take part in most of the many activities available but does enjoy the visiting musical entertainers who are of a very high standard. The dining room has a great atmosphere but he is unable to attend at the moment.

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Review from M L-R (Daughter of Resident) published on 28 November 2017 Submitted via Postal Card
Overall Experience

My visits are largely unannounced and are about twice weekly. My mother would like to be told of any visits, but I do not wish to commit as I do not wish to disappoint her. This means, of course, that the home has no opportunity to prepare for a visit. Her room is always clean and tidy. She is always 'well presented'.

The kitchen area in the main lounge is appreciated. All queries have been resolved satisfactorily. She opts to have nearly all her meals in her room, but comments that as a result, her meals are often lukewarm.

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Review from S G (Daughter of Resident) published on 24 November 2017 Submitted via Postal Card
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I have always found the home to be a pleasant, caring place and all residents seem happy and well cared for, with plenty of occupational therapy for everyone if required.

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Review from P W (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card
Overall Experience

Rusthall Lodge is a very good care home, it is very clean, comfortable, safe and the staff are very caring to all the residents. Also, there is a very good choice of food and always some activities going on.

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Review from Ellie B (Daughter of Resident) published on 3 August 2016 Submitted via Postal Card
Overall Experience

A nice, light, spacious environment and caring dedicated and professionally qualified staff. The home is well managed and good value for money with charitable status.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Yvonne Gosset
Yvonne GossetJob Title:General ManagerJoined: 2024

My name is Yvonne Gosset, I have extensive senior management experience within the health and social care sector and believe in the collaboration and involvement of my staff and residents/families in the running of the home. As General Manager of Rusthall Lodge, my focus is to ensure that we not only deliver safe, effective and high-quality care to our residents but also that the wrap-around facilities are in place to provide a homely and supportive environment. Rusthall Lodge is a not-for-profit organisation, established in 1968 as a charitable care home to provide high-quality residential care to residents of Rusthall and surrounding Tunbridge Wells by a group of local benefactors.

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