Radnor Cliff Crescent, Folkestone CT20 2JQ
Wells House Nursing Home is part of a family service that believes in ongoing investment in order to achieve a satisfying service that is up-to-date with the latest industry capabilities.
Residents can expect tasteful furnishings, the freedom to personalise their own environment and pursue their own interests, as well as being able to enjoy picturesque landscaped gardens.
A versatile service can welcome long-term nursing requirements, while being suitable for respite needs and also convalescent and palliative care.
Group: Victoria Nursing Group Ltd
Person in charge: Amanda Pocknell (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 21 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 50+.
Single Rooms: 21
Rooms with ensuite WC: 9
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Wells House Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Wells House Nursing Home has a Review Score of 4.2 (4.167)
The Review Score of 4.2 (maximum of 10) for Wells House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Wells House Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.167 for Wells House Nursing Home is calculated as follows: ( (2 Excellents x 5) + (10 Goods x 4) ) ÷ 12 Ratings = 4.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Wells House Nursing Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 0 Reviews ÷ 4.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Cherry (Niece of Resident) on Wednesday 13 January 2016. Relates to December 2015.
My uncle was treated with loving kindness, care and compassion during his three week stay in Wells House. He was treated with dignity and respect during his transition from life to death. My uncle spoke highly of the carers and quickly established a rapport with those who regularly cared for him. This was obviously a very difficult time for him but he commented on how relieved he felt to be in such a caring and pleasant environment. This was also a difficult time for my uncle's family and as we all live a long way from Wells House we were so grateful for the ease with which we were able to receive phone updates about his health and general wellbeing from the staff nurses. We are especially grateful for the ease with which we were able to discuss his health and his gradual decline with the nurses during the last few days of his life. My uncle received many visitors from friends and family and many commented on the warm welcome they received from the staff and carers. Caring for others is an important and at times difficult job, although it is frequently overlooked by society and certainly underfunded by successive governments, it remains one of the most beneficial services for carers and for those being cared for. Together with their care and professionalism my uncle received the very best service from all at Wells House and I have no hesitation whatsoever in recommending Wells House to families who are considering this nursing home for their loved ones.
How likely would you be to recommend Wells House Nursing Home? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
There are currently no awards/recognitions posted yet for Wells House Nursing Home
There are currently no Care Home Idol entrants who have performed at Wells House Nursing Home