Last visiting hour 21:00. Exceptions made for compassionate visits, including end-of-life situations. Please speak with staff for any special arrangements.
On site parking for visitors.
Wells House Nursing Home has a Review Score of 9.8 (9.781) out of 10, based on 16 reviews in the last 2 years.
Over all time Wells House Nursing Home has 62 reviews.
4.0 out of 5
Thank you for your lovely review we are pleased your mother has settled in well in our home, and she makes us smile every day!
5.0 out of 5
Thank you for your review, we are pleased to hear that you are overall very happy with our home. We have started to redecorate the rooms and a big spruce up is pending.
5.0 out of 5
Thank you for your lovely review, I will pass this along to the team. It means a lot to us that your friend feels happy and well cared for. We appreciate you highlighting your concern about night time support. Please be assured that this issue has already been addressed and steps have been taken to ensure your friend feels fully supported and never rushed during the night hours.
5.0 out of 5
Thank you for your lovely review, it means a lot to all of us that yourself and your brother feel at home here. I will pass this along to our team.
5.0 out of 5
Thank you so much for your lovely review. Your mother never fails to make the staff smile, she is a truly remarkable lady and we are so grateful to get to tend her needs with your trust and support. I will pass on your review to our care team.
4.0 out of 5
Thank you so much for your kind words and taking the time to leave this review. We are so pleased to hear that your mother is happy and enjoying her time with us as much as we enjoy spending time with her and caring for her. So glad to hear she enjoys her food and its wonderful to know that the teams care and friendliness have made a positive impact. Will share your lovely feedback with our housekeeper. Thank you for your ongoing support.
5.0 out of 5
Thank you so much for your kind words and for taking the time to share. It truly means a lot to all of us to know you feel confident and reassured by the care your father is receiving. Your trust and continued support are greatly appreciated by all of us.
5.0 out of 5
Thank you so much and I am glad that the home and the staff shone through for you.
5.0 out of 5
Thank you and I am delighted we were able to demonstrate a professional service.
5.0 out of 5
Thank you so much for your wonderful review. So pleased you are happy.
5.0 out of 5
Thank you so much and to get such positive feedback from somebody working in care, makes it very special. Much appreciated.
5.0 out of 5
What a lovely summary of the home.
Thank you so much.
5.0 out of 5
Thank you so much for your wonderful review and I am so pleased we were able to help so successfully.
Best wishes.
5.0 out of 5
Thank you so much for your wonderful review and we are terribly sorry for your loss.
Best wishes.
5.0 out of 5
Thank you so much for your glowing review. Very much appreciated.
5.0 out of 5
I am so glad that both you and your mum feel so happy.
Thank you for the lovely feedback.
2.0 out of 5
I am greatly concerned by your observations and will ask the Manager to make contact with you to discuss this further. Please feel free to contact me directly if you are not satisfied with the response (paul@victorianursinggroup.co.uk).
Thank you, and I am terribly sorry to read your assessment of the home.
5.0 out of 5
I am delighted that we have changed your perception.
Best wishes.
5.0 out of 5
Thank you so much and I am delighted your Mother is happy.
Best wishes.
5.0 out of 5
It is so lovely to read of your experience and I do thank you for the 5-star review.
Best wishes.
The Review Score of 9.8 (9.781) out of 10 for Wells House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Mihaela's career in healthcare began in 2014 when she worked as a dedicated Health Care Assistant. She joined our Wells House family in 2016 as a Registered Nurse and has continued to grow within our team, being promoted to Deputy Manager in 2023. Mihaela is bilingual and speaks Romanian and English, which allows her to connect with a diverse range of residents and staff.
Her commitment, leadership, and genuine care for others have made a significant impact on our home.
Why our carers love working with Mihaela:
"Mihaela leads by example. Her knowledge, compassion, and unwavering support for her team create an environment where we feel valued and motivated to give our best every day. She is a friend as well as a manager, and all our residents feel supported by her."
James has been an invaluable member of the Wells House family for the past four years. with a qualification in plumbing and an impressive range of handyman skills, he is our go-to-person for keeping the home in tip-top shape.
Outside of work, James has a passion for fishing and enjoys spending his free time by the water. He is a familiar and friendly face around the home, known to all the residents for his warm demeanour and willingness to help whenever needed.
Why the residents and staff love James:
"James is more than just our maintenance man; he’s a true part of the Wells House family. His cheerful attitude and ability to fix just about anything make him a favourite among both staff and residents. No problem is too big or small for James, and he always goes the extra mile."
Jemma joined the Wells House team over a year ago and has quickly become a much-loved part of our family. Promoted to Assistant Manager, Jemma brings the same warmth, dedication, and passion to her leadership role that she’s always shown to our residents.
With a deep commitment to making every day special, Jemma continues to support meaningful, person-centred activities that cater to each individual’s abilities and preferences. Whether it’s crafting, trips out, or simply being there for a good chat, Jemma’s presence brings joy to everyone she meets.
Well-known and adored by residents, families, and colleagues alike, Jemma’s compassionate nature and positive energy make her a truly valued leader. Outside of work, she’s an animal lover who shares her home with three cheeky cats and a lizard.
Sandip has been a valued member of the Wells House team for over 5 years, and during that time, he’s earned a special place in the hearts of both residents and families. With a Level 3 qualification in Professional Cookery, Sandip has a talent for adapting his meals to suit all preferences, ensuring every resident enjoys delicious and satisfying dishes. Whether it’s a classic comfort meal or something new and exciting, Sandip takes great care in tailoring his cooking to meet the individual tastes of our residents.
Sandip's love for cooking shines through in every dish, and his infectious energy makes him a familiar and cherished presence at Wells House. Outside of work, Sandip enjoys traveling and discovering new food cultures, always bringing fresh inspiration back to his cooking.
Why the residents and staff love Sandip:
"Sandip’s meals are always delicious, and his friendly, cheeky nature makes him a hit with everyone. He truly cares about making each resident feel special and always ensures that their preferences are considered. His passion for cooking and his bright personality make him a real asset to our team!"
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