Wells House Nursing Home

When I come to visit, my friend is 80% of the time in bed. As she has a stroke, she needs to be moved and out of bed as much as possible. One gets the feeling that carers just want an easy life as they are all sitting in the sitting room on their mobiles or in their office on their computer.

I have been very pleasantly surprised as it has been so unlike my perception of care homes. Everybody is so friendly and professional and can't do enough for you. I am in respite but if I ever needed a care home I would highly recommend Wells House.

Wells House has a warm and welcoming atmosphere. My Mother has settled in well and is enjoying the food and activities. She has a lovely clean room with sea views. The nursing staff are attentive and caring, managing her medical needs and ensuring her well-being.

My mother needed urgent nursing care following a debilitating stroke. Wells House facilitated her admission in the face of numerous administrative difficulties. They did this with thought and care to my mother's wishes and dignity. On admission, she was well looked after by nurses who addressed her medical and nursing needs. Even within a day, she seemed at ease and not anxious about our leaving. The professional care was refreshing to us all, as the sea breeze through the window. Cannot recommend more highly!

Competence, efficiency and kindness don't come together that often but in the case of Wells House Nursing Home, this is what I experienced. the overall manager was exceptional in helping us as a family to move my mother-in-law from a care home to the nursing home she so needed. This was organized in a matter of three days against all odds from the system. My mother-in-law who is very frail looked visibly happier once settled. The carer who fed her did so with such a gentle and caring approach, the first time she had eaten a meal in four days.

I have visited my neighbour on occasion and she is very happy at Wells House, she is comfortable and well looked after. I attended a meeting with my neighbour's husband and was very impressed with the caring staff, conditions and plans for the future. Not knowing the money situation I cannot provide a rating for value for money.

The care provided to my nan is great. she is happy and has no complaints.

My mother is a resident of Wells House. She was very upset when she had to go into a care home, but the staff of Wells House have been so kind to her, and have made her very welcome. She has now settled and is very happy there. I am an ex-nurse, and I am extremely happy with the care provided by all the staff. They are all so professional. The matron is extremely good, she leads all her staff well, and always contacts me if there is any change in my mother's condition or treatment plan. She encourages me to contact her with any concerns, any time, night or day. I would not hesitate in recommending Wells House to anyone needing a very good nursing home.

Lovely welcome. We were met with a very friendly atmosphere. My husband was very unsettled at first, but the staff were very patient and reassured/sat with him and he settled in after 2-3 days. The care and attention afforded to my husband, who needed a high level of supervision, was outstanding and very reassuring for me. The quality of food was also commendable. When it came to the end of his respite care, he openly said to me and the staff that he would be happy to come back again.

Well done.

If you are looking for a small, caring home then I can thoroughly recommend Wells House.

It has been almost four years since our mother has been in your care. Generally, our mother is looked after very well. We have nothing to complain about, rather we thank you all - sisters and staff. We know our mother's care is not a normal one. Therefore, our hope and prayer rests in God's miracle doing for our mother to become well. Our prayer continues for our mother and for you all - sisters, staff and the management team. Thank you. God keeps you safe and well.

The team at Wells House are very caring. My mother always looks well cared for and her overall health has improved during the time she has been a resident. The team alert me to any concerns. Her care plan has been designed to care for her as an individual.

My mother became a resident here in July 2021, after becoming very ill in another care home, and they have restored my confidence. The care my mother receives is excellent and the staff are superb and very caring.

I have found the staff extremely caring and patient, nothing is too much trouble. It is reassuring to know that my family member is in such caring hands.

I have been at Wells House for over a year and have found that all the staff are very kind and helpful. I would recommend anyone who wants to stay in a home such as this would be extremely happy. You can refer all I have said to myself.

I have absolutely no hesitation in recommending them to anyone who is looking for care for a loved one.

Throughout the difficult stages of lockdown, my family and I have consistently been updated with the latest policy for contact and communication with our mother. Thus was much appreciated as we know we could rely upon the excellent management and staff. It is this superb commitment to detail that has kept all the patients and staff COVID free. We couldn't ask for more from them and our heartfelt thanks go out to one and all concerned.

At a very difficult time, Wells House staff have maintained a high standard of care. Universal difficulties at this time regarding visiting and communications, but Wells House policies have maintained an impeccable record.

The home is very well run, clean and the staff are great. My mother has been in the home for about two years now and is very happy. It has only been in the past month that we have been able to see our mother, due to the Covid outbreak. The measures the home has put in place, to see our mother, are very good. The home used to be H.G. Wells' house and has many features and is well maintained. A big thank you to all the staff in these challenging times.