Wells House Nursing Home

Radnor Cliff Crescent, Folkestone CT20 2JQ
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9.8 62 Reviews
  • Wells House Nursing Home, Folkestone
Nestled by the sea, Wells House Nursing Home offers a serene and inspiring environment, reflecting the visionary spirit of its former owner, H.G. Wells. With breath-taking sea views, residents can enjoy peaceful surroundings completed by tasteful furnishing that balance elegance and comfort. Each living space is thoughtfully designed with the freedom to personalise environments, ensuring a true sense of home.

The highly trained and passionate staff provide exceptional care, catering to long-term nursing needs, convalescent support, palliative care and respite stays. Versatile services ensure that each resident receives tailored, compassionate attention, whether residents require daily assistance or a temporary place to recover and rejuvenate. Daily activities provide stimulation and fun for each resident, whether they prefer group socialising or 1:1 solitude.

The family feel home that is Wells House ensure that wellbeing is at the heart of everything they do - where quality care meets the tranquillity of coastal living.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Wells Haven Ltd

Person in charge

  • Thakshayini Thivyathasan (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS and Self Funders accepted
  • Ages from 40 to 100

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (21)

Visiting

  • Last visiting hour 21:00. Exceptions made for compassionate visits, including end-of-life situations. Please speak with staff for any special arrangements.

Parking

  • On site parking for visitors.

Wells House Nursing Home Reviews (62)

9.8

Wells House Nursing Home has a Review Score of 9.8 (9.781) out of 10, based on 16 reviews in the last 2 years.
Over all time Wells House Nursing Home has 62 reviews.

Overall Experience
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Date Published
  • 62
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Reviewer Connection to Wells House Nursing Home
  • 23
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Total of 62, showing 21-40
Review from Trinidad N (Daughter-in-law of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Competence, efficiency and kindness don't come together that often but in the case of Wells House Nursing Home, this is what I experienced. the overall manager was exceptional in helping us as a family to move my mother-in-law from a care home to the nursing home she so needed. This was organized in
a matter of three days against all odds from the system. My mother-in-law who is very frail looked visibly happier once settled. The carer who fed her did so with such a gentle and caring approach, the first time she had eaten a meal in four days.
Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much and it is delightful to learn of your happiness.
Much appreciated.

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Review from S C (Friend of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my neighbour on occasion and she is very happy at Wells House, she is comfortable and well looked after. I attended a meeting with my neighbour's husband and was very impressed with the caring staff, conditions and plans for the future. Not knowing the money situation I cannot provide
a rating for value for money.
Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your kind support.
Much appreciated.

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Review from Adam S (Grandson of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my nan is great. she is happy and has no complaints.
Reply from Paul Burns, Director at Wells House Nursing Home

I am pleased that you are happy and appreciate the feedback.
Thank you.

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Review from Rosemary S (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Wells House. She was very upset when she had to go into a care home, but the staff of Wells House have been so kind to her, and have made her very welcome. She has now settled and is very happy there. I am an ex-nurse, and I am extremely happy with the care provided by all
the staff. They are all so professional. The matron is extremely good, she leads all her staff well, and always contacts me if there is any change in my mother's condition or treatment plan. She encourages me to contact her with any concerns, any time, night or day. I would not hesitate in recommending Wells House to anyone needing a very good nursing home.
Reply from Paul Burns, Director at Wells House Nursing Home

Wonderful to read your very positive review and much appreciated from an ex-nurse.
Thank you so much.

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Review from L H (Wife of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely welcome. We were met with a very friendly atmosphere. My husband was very unsettled at first, but the staff were very patient and reassured/sat with him and he settled in after 2-3 days. The care and attention afforded to my husband, who needed a high level of supervision, was outstanding and
very reassuring for me. The quality of food was also commendable. When it came to the end of his respite care, he openly said to me and the staff that he would be happy to come back again.
Reply from Paul Burns, Director at Wells House Nursing Home

It is a delight to read such a positive review and I am very happy the experience was so good.
Best wishes.

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Review from U R (Daughter of Resident) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well done.
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Review from T T (Husband of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great regret is that I did not get my wife into Wells House earlier while she could appreciate the room and the care. Unfortunately, she was very ill when discharged from the hospital.
The room was great, view down through the trees to the sea, my wife would have loved it.
The staff were all exceptional,
friendly, caring and always wanting to do the best for the resident. I could not have asked for better. My special thanks to two main carers.
If you are looking for a small, caring home then I can thoroughly recommend Wells House.
Reply from Paul Burns, Director at Wells House Nursing Home

How very lovely and I am terribly sorry your wife wasn't able to fully appreciate the home.
Thank you so much for taking the time to support us.

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Review from T R (Son of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has been almost four years since our mother has been in your care. Generally, our mother is looked after very well. We have nothing to complain about, rather we thank you all - sisters and staff. We know our mother's care is not a normal one. Therefore, our hope and prayer rests in God's miracle
doing for our mother to become well. Our prayer continues for our mother and for you all - sisters, staff and the management team. Thank you. God keeps you safe and well.
Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your support and kind words.
Very best wishes.

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Review from C S (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Wells House are very caring. My mother always looks well cared for and her overall health has improved during the time she has been a resident. The team alert me to any concerns. Her care plan has been designed to care for her as an individual.
Reply from Paul Burns, Director at Wells House Nursing Home

I am delighted to read about your positive experience.
Thank you for taking the time to provide your feedback.

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Review from C W (Daughter of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident here in July 2021, after becoming very ill in another care home, and they have restored my confidence. The care my mother receives is excellent and the staff are superb and very caring.
Reply from Paul Burns, Director at Wells House Nursing Home

I am so pleased that your experience with us has been so positive.
Thank you.

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Review from Stephanie B (Niece of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff extremely caring and patient, nothing is too much trouble. It is reassuring to know that my family member is in such caring hands.
Reply from Paul Burns, Director at Wells House Nursing Home

It's wonderful to learn how happy you are.
Thank you.

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Review from Sheila B (Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Wells House for over a year and have found that all the staff are very kind and helpful. I would recommend anyone who wants to stay in a home such as this would be extremely happy. You can refer all I have said to myself.
Reply from Paul Burns, Director at Wells House Nursing Home

I am so pleased you are happy at Wells House.
Best wishes.

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Review from Jenny P (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Wells House since 2018. The staff are lovely and we have never had any issues at all. During lockdown, they took great care of him and I was regularly updated and given online contact with him. They are attentive and contact me, as next of kin, with any information that
they think I need to be aware of.
The home is clean and smells fresh, as is his room. We were always offered refreshments when we were there (pre lockdown). Understandably, things are different now.
When we were able to go out before lockdown, there was the option to go on trips once a month, despite being unable to walk, and I was able to go with him. They had visitors to the house who entertained them, including an accordion player, who sang all the old songs. They also had parties for various occasions. We could also see him in the well-kept garden.
I have absolutely no hesitation in recommending them to anyone who is looking for care for a loved one.
Reply from Paul Burns, Director at Wells House Nursing Home

I am so pleased to read your wonderful feedback and delighted you are so happy.
Thank you.

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Review from David U (Son of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout the difficult stages of lockdown, my family and I have consistently been updated with the latest policy for contact and communication with our mother. Thus was much appreciated as we know we could rely upon the excellent management and staff. It is this superb commitment to detail that has
kept all the patients and staff COVID free. We couldn't ask for more from them and our heartfelt thanks go out to one and all concerned.
Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for such positive feedback and I am delighted you are so happy with Wells House.
Best wishes.

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Review from L B (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At a very difficult time, Wells House staff have maintained a high standard of care. Universal difficulties at this time regarding visiting and communications, but Wells House policies have maintained an impeccable record.
Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for recognising that Wells House has remained Covid free throughout the pandemic.
Best wishes.

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Review from Steve E (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very well run, clean and the staff are great. My mother has been in the home for about two years now and is very happy. It has only been in the past month that we have been able to see our mother, due to the Covid outbreak. The measures the home has put in place, to see our mother, are very
good. The home used to be H.G. Wells' house and has many features and is well maintained. A big thank you to all the staff in these challenging times.
Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your support. It really does help. Best wishes.

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Review from John (Ian) F (Father of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Due to the coronavirus pandemic, I have been unable to visit my daughter in Wells House but have read previous reviews and spoken to the manager on a few occasions and am pleased she is under the care of a dedicated team. I cannot, therefore, give a review having not seen the accommodation.
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Review from B T (Sister of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited my sister, found her very good and happy.
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Review from D C (Friend of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased my friend is in Wells House. He is being looked after really well and the residents are really nice.
Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much and I am delighted you feel so happy.
Kind regards.

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Review from A M (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is receiving end of life care at Wells House Nursing Home. The manager quickly assessed and arranged for her admittance, and everything has been very smooth.
My mother is very happy here and is being very well cared for. The food looks lovely, and the staff are very friendly. All of our
family is very pleased with the care being given.
Reply from Paul Burns, Director at Wells House Nursing Home

Thank you for this lovely and reassuring recommendation.
It is very much appreciated.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Wells House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Wells House Nursing Home is calculated as follows: ( (151 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 187 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wells House Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Mihaela

Mihaela Stan

Job Title: Deputy Manager Joined: 2016

Mihaela's career in healthcare began in 2014 when she worked as a dedicated Health Care Assistant. She joined our Wells House family in 2016 as a Registered Nurse and has continued to grow within our team, being promoted to Deputy Manager in 2023. Mihaela is bilingual and speaks Romanian and English, which allows her to connect with a diverse range of residents and staff.


Her commitment, leadership, and genuine care for others have made a significant impact on our home.


Why our carers love working with Mihaela:


"Mihaela leads by example. Her knowledge, compassion, and unwavering support for her team create an environment where we feel valued and motivated to give our best every day. She is a friend as well as a manager, and all our residents feel supported by her."

James

James Brown

Job Title: Maintenance Joined: 2021

James has been an invaluable member of the Wells House family for the past four years. with a qualification in plumbing and an impressive range of handyman skills, he is our go-to-person for keeping the home in tip-top shape.


Outside of work, James has a passion for fishing and enjoys spending his free time by the water. He is a familiar and friendly face around the home, known to all the residents for his warm demeanour and willingness to help whenever needed.


Why the residents and staff love James:
"James is more than just our maintenance man; he’s a true part of the Wells House family. His cheerful attitude and ability to fix just about anything make him a favourite among both staff and residents. No problem is too big or small for James, and he always goes the extra mile."

Jemma

Jemma Chodecki

Job Title: Assistant Manager Joined: 2023

Jemma joined the Wells House team over a year ago and has quickly become a much-loved part of our family. Promoted to Assistant Manager, Jemma brings the same warmth, dedication, and passion to her leadership role that she’s always shown to our residents.


With a deep commitment to making every day special, Jemma continues to support meaningful, person-centred activities that cater to each individual’s abilities and preferences. Whether it’s crafting, trips out, or simply being there for a good chat, Jemma’s presence brings joy to everyone she meets.


Well-known and adored by residents, families, and colleagues alike, Jemma’s compassionate nature and positive energy make her a truly valued leader. Outside of work, she’s an animal lover who shares her home with three cheeky cats and a lizard.

Sandip

Sandip Rai

Job Title: Chef Joined: 2019

Sandip has been a valued member of the Wells House team for over 5 years, and during that time, he’s earned a special place in the hearts of both residents and families. With a Level 3 qualification in Professional Cookery, Sandip has a talent for adapting his meals to suit all preferences, ensuring every resident enjoys delicious and satisfying dishes. Whether it’s a classic comfort meal or something new and exciting, Sandip takes great care in tailoring his cooking to meet the individual tastes of our residents.


Sandip's love for cooking shines through in every dish, and his infectious energy makes him a familiar and cherished presence at Wells House. Outside of work, Sandip enjoys traveling and discovering new food cultures, always bringing fresh inspiration back to his cooking.


Why the residents and staff love Sandip:
"Sandip’s meals are always delicious, and his friendly, cheeky nature makes him a hit with everyone. He truly cares about making each resident feel special and always ensures that their preferences are considered. His passion for cooking and his bright personality make him a real asset to our team!"

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