Wells House Nursing Home

Radnor Cliff Crescent, Folkestone CT20 2JQ
Review Us
9.8 62 Reviews
  • Wells House Nursing Home, Folkestone
Nestled by the sea, Wells House Nursing Home offers a serene and inspiring environment, reflecting the visionary spirit of its former owner, H.G. Wells. With breath-taking sea views, residents can enjoy peaceful surroundings completed by tasteful furnishing that balance elegance and comfort. Each living space is thoughtfully designed with the freedom to personalise environments, ensuring a true sense of home.

The highly trained and passionate staff provide exceptional care, catering to long-term nursing needs, convalescent support, palliative care and respite stays. Versatile services ensure that each resident receives tailored, compassionate attention, whether residents require daily assistance or a temporary place to recover and rejuvenate. Daily activities provide stimulation and fun for each resident, whether they prefer group socialising or 1:1 solitude.

The family feel home that is Wells House ensure that wellbeing is at the heart of everything they do - where quality care meets the tranquillity of coastal living.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Wells Haven Ltd

Person in charge

  • Thakshayini Thivyathasan (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS and Self Funders accepted
  • Ages from 40 to 100

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (21)

Visiting

  • Last visiting hour 21:00. Exceptions made for compassionate visits, including end-of-life situations. Please speak with staff for any special arrangements.

Parking

  • On site parking for visitors.

9.8

Wells House Nursing Home has a Review Score of 9.8 (9.781) out of 10, based on 16 reviews in the last 2 years.
Over all time Wells House Nursing Home has 62 reviews.

Overall Experience
  • 49
  • 11
  • 1
  • 1
  • 0
Date Published
  • 62
  • 7
  • 8
  • 16
  • 46
Reviewer Connection to Wells House Nursing Home
  • 23
  • 11
  • 7
  • 6
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from R A L (Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very warm welcome when I arrived and nothing was too much trouble. The house and grounds are lovely. The staff all operate as one happy family and can't do enough for you. They will make you a cup of tea day or night. I feel as if Gods hands have reached out and touched this place - there is
so much love here. Excellent. It has opened my eyes to the wonderful work that is going on.
Reply from Paul Burns, Director at Wells House Nursing Home

It is so lovely for the team to read about your happiness with our service.


Thank you very much.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cherry (Niece of Resident) published on 28 January 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My uncle was treated with loving kindness, care and compassion during his three week stay in Wells House. He was treated with dignity and respect during his transition from life to death. My uncle spoke highly of the carers and quickly established a rapport with those who regularly cared for him. This
was obviously a very difficult time for him but he commented on how relieved he felt to be in such a caring and pleasant environment. This was also a difficult time for my uncle's family and as we all live a long way from Wells House we were so grateful for the ease with which we were able to receive phone updates about his health and general wellbeing from the staff nurses. We are especially grateful for the ease with which we were able to discuss his health and his gradual decline with the nurses during the last few days of his life. My uncle received many visitors from friends and family and many commented on the warm welcome they received from the staff and carers. Caring for others is an important and at times difficult job, although it is frequently overlooked by society and certainly underfunded by successive governments, it remains one of the most beneficial services for carers and for those being cared for. Together with their care and professionalism my uncle received the very best service from all at Wells House and I have no hesitation whatsoever in recommending Wells House to families who are considering this nursing home for their loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Wells House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Wells House Nursing Home is calculated as follows: ( (151 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 187 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wells House Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (4)

Mihaela

Mihaela Stan

Job Title: Deputy Manager Joined: 2016

Mihaela's career in healthcare began in 2014 when she worked as a dedicated Health Care Assistant. She joined our Wells House family in 2016 as a Registered Nurse and has continued to grow within our team, being promoted to Deputy Manager in 2023. Mihaela is bilingual and speaks Romanian and English, which allows her to connect with a diverse range of residents and staff.


Her commitment, leadership, and genuine care for others have made a significant impact on our home.


Why our carers love working with Mihaela:


"Mihaela leads by example. Her knowledge, compassion, and unwavering support for her team create an environment where we feel valued and motivated to give our best every day. She is a friend as well as a manager, and all our residents feel supported by her."

James

James Brown

Job Title: Maintenance Joined: 2021

James has been an invaluable member of the Wells House family for the past four years. with a qualification in plumbing and an impressive range of handyman skills, he is our go-to-person for keeping the home in tip-top shape.


Outside of work, James has a passion for fishing and enjoys spending his free time by the water. He is a familiar and friendly face around the home, known to all the residents for his warm demeanour and willingness to help whenever needed.


Why the residents and staff love James:
"James is more than just our maintenance man; he’s a true part of the Wells House family. His cheerful attitude and ability to fix just about anything make him a favourite among both staff and residents. No problem is too big or small for James, and he always goes the extra mile."

Jemma

Jemma Chodecki

Job Title: Assistant Manager Joined: 2023

Jemma joined the Wells House team over a year ago and has quickly become a much-loved part of our family. Promoted to Assistant Manager, Jemma brings the same warmth, dedication, and passion to her leadership role that she’s always shown to our residents.


With a deep commitment to making every day special, Jemma continues to support meaningful, person-centred activities that cater to each individual’s abilities and preferences. Whether it’s crafting, trips out, or simply being there for a good chat, Jemma’s presence brings joy to everyone she meets.


Well-known and adored by residents, families, and colleagues alike, Jemma’s compassionate nature and positive energy make her a truly valued leader. Outside of work, she’s an animal lover who shares her home with three cheeky cats and a lizard.

Sandip

Sandip Rai

Job Title: Chef Joined: 2019

Sandip has been a valued member of the Wells House team for over 5 years, and during that time, he’s earned a special place in the hearts of both residents and families. With a Level 3 qualification in Professional Cookery, Sandip has a talent for adapting his meals to suit all preferences, ensuring every resident enjoys delicious and satisfying dishes. Whether it’s a classic comfort meal or something new and exciting, Sandip takes great care in tailoring his cooking to meet the individual tastes of our residents.


Sandip's love for cooking shines through in every dish, and his infectious energy makes him a familiar and cherished presence at Wells House. Outside of work, Sandip enjoys traveling and discovering new food cultures, always bringing fresh inspiration back to his cooking.


Why the residents and staff love Sandip:
"Sandip’s meals are always delicious, and his friendly, cheeky nature makes him a hit with everyone. He truly cares about making each resident feel special and always ensures that their preferences are considered. His passion for cooking and his bright personality make him a real asset to our team!"

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