Whitstable Nursing Home

The Old Vicarage, 28 West Cliff, Whitstable CT5 1DN
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9.5 42 Reviews
  • Whitstable Nursing Home, Whitstable
Situated within the town centre, overlooking a golf course Whitstable Nursing Home affords easy access to the seafront and other local amenities. The home has its own unique character presenting a home like environment for service users to enjoy.

24hr Registered Nurse cover provides care to meet the individual needs of service users assessed as requiring a Nursing and Dementia care environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Whitstable Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kate Green (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (3)

Whitstable Nursing Home Reviews (42)

9.5

Whitstable Nursing Home has a Review Score of 9.5 (9.543) out of 10, based on 18 reviews in the last 2 years.
Over all time Whitstable Nursing Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Whitstable Nursing Home
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Total of 42, showing 1-20
Review from Nicky C (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very start, all staff were very reassuring and kind. They helped ease mum and us into her new circumstances and were very accommodating with requests and finding foods that would suit mum's needs and ways to make her as comfortable as possible. Unfortunately mum was only able to enjoy the home
for a short time but during that time we observed everyone going out of their way to care and help us deal with the situation. They were, without exception, friendly, patient, skilful, professional, understanding and helpful. We cannot thank them enough for the level of care particularly towards the end of the chapter.
The only criticism we would have is the obvious lack of investment into the building and business. Whilst not unserviceable, some areas of the home looked tired and there are areas (some outside) that would benefit from an overhaul. Additionally, it seems that the staff are the key to the success of this business but this is not adequately recognised. Owners - do better!
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Review from Lee N (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to be in this nursing home after she had a few months in hospital, unfortunately she was under palliative care as there was not a lot of hope of a full recovery, the team at this home were exceptionally kind and always willing to try with my mum, everyone one was amazing to the end when
her condition got the better of her, I can't thank them enough.
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Review from L S (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has recently moved into Whitstable Nursing Home and I cannot fault the care that has been displayed to him. All of the staff are supportive of not only him but me as it is very daunting to put a loved one into a care home. They have made us both feel very welcome and part of a family. His room
is really bright and we've been able to put up pictures which make it seem much more homely. The location of the home is so central to Whitstable and I've been able to take him out to the beach and into the town, which is great. All I want is my dad to be happy and safe and cared for and he certainly is at Whitstable Nursing Home.
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Review from B K (Brother of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law was placed in the home a week or so before he died. He was so well looked after by all the staff and we could not have wished a better end for him. All the staff also looked after us so well. We consider ourselves so lucky because my father had also been cared for by the very same
staff a few years before, they seem almost like a family. Thank you.
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Review from Sandra E (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Whitstable Nursing Home from Novenber 2024 -February 2025. Her time there, although short, was very happy and she received excellent care from the Nursing staff. Everyone there was attentive and caring and my mother expressed to me on a number of occasions that she felt
happy and content at the home. The meals, freshly prepared from the on site kitchen were excellent and the residents nutritional needs are well catered for. As I did not live locally, the staff kept me well informed and I was always able to speak to my mother by telephone when not able to visit We will be forever grateful to the nursing staff for making my mother's end of life not just comfortable but peaceful and dignified. I would have no hesitation in recommending The Whitstable Nursing Home.
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Review from K V (Respite Resident) assisted by family/friend published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed in WNH for approximately 8 weeks for respite care following a bad broken shoulder bone and needing 24 hour support.
Overall the care was good with particular individuals exceptional. Generally I was made to feel welcome and all the staff team made time to cheer the day up.
The nursing care
was good, the kitchen, laundry and cleaning staff were hard working and versatile.
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Review from J C (Son of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Placing my mother in a nursing home was a difficult but necessary decision. She has been in the home for nearly three years and we have been delighted with her care. As her health conditions have progressed, the team have adapted to changing needs. Beyond great clinical care, the staff have been kind
and professional, treating Mum like a family member. We are delighted that we chose Whitstable Nursing Home.
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Review from D B (Son-in-law of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressive location and appearance from the outside. Great staff are friendly, helpful, kind and considerate. Good facilities, events and plenty of staff on hand to provide support.
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Review from Valerie A (Friend of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with this home each time I have visited my good friend.
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Review from Linda C (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Whitstable Nursing Home for 2.5 years now and throughout that time every care standard, staff and overall friendly, family feel of the home has been exceptional. As an ex-registered mental health nurse who was based in the community and had to visit dozens of nursing and residential
homes on a regular basis, I more than understand the pressures of intensive caregiving and this home has always delivered amazing care to both my mother and other residents on a consistent basis. I cannot thank everyone here enough for the ongoing outstanding care they are giving to Mum.
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Review from A H (Daughter of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
After reading all your glowing reports was very shocked as our relative was admitted here for a short while, her care was not as you have described. She had food put in drawers and over the other side of the room so she could not reach, by staff. She was not sat up until staff asked to do, and the staff
had to be asked to help her sit out.
She was often found in uncomfortable sleeping positions, not getting the help she deserved. I found her heart medications on the floor of her room. She was injured here during care where staff failed to send her to the hospital for a leg haematoma, staff would not admit to how it happened, this injury and total lack of care has caused our relative almost a year of absolute pain and discomfort. It's a shame our relative went here as she would not have been injured, no one cared enough to send her to the hospital for the correct treatment. Staff qualifications and skills need reassessing and the ones who severely injured our relative need sacking.
Reply from Kate Green, Manager at Whitstable Nursing Home

I am sorry that you were not happy with the service provided by Whitstable Nursing Home. We always aim to work closely with relatives of our residents and on this occasion, your concerns were discussed with you and Social Services using our existing open-door policy and complaints procedure. We value your feedback and are committed to learning from this experience.

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Review from Shirley C (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very happy. Staff are very helpful and caring. Very friendly atmosphere. Due to staff, us visitors are treated very well. It seems to be like one big family.
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Review from A B (Wife of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the home warm and comfortable and the food is prepared suitably for my husband's Parkinson's symptoms. The staff from management to carers cook and cleaning/laundry staff have all been friendly and approachable.
Well done Whitstable Nursing Home! Thank you.
Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your kind words, it is a pleasure to care for your husband and to have met you in the process.

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Review from Karen F (Friend of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very homely with a very good atmosphere. Staff are always on hand and professional. Residents are never alone and staff are always doing, never just sitting around. The home is warm and inviting and feels like a real home.
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Review from J T (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent a year living at Whitstable Nursing Home. I live locally and visited almost every day. I got to know the staff and observed their care and interactions. My mother needed nursing care but was also able to articulate her needs. She and I both agree that the standard of care was good. The
staff team was stable which enabled relationships to develop. The nurses were exceptional in tailoring her care and needs, responding to her requests and wishes. I felt assured that she was safe and cared for.
Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your lovely words. All the best for 2024.

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Review from Derek H (Son of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although mum was not there long, the care of mum and myself was just fantastic. Would recommend this home to anyone. The staff were so helpful, and caring and nothing was a problem. They kept me informed of everything.
Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your kind comments, it was a pleasure if only for a short while.

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Review from Daren W (Son of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother was only a resident for 2 months before she passed away. We as a family cannot praise and be more thankful for the care she received. We have to give a special mention to the management team, absolutely brilliant and professional when it came to Mum's passing, and also to every other
member of staff, all are excellent.
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Review from D A (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is in your home and the family feel she's being well looked after. The staff have a lovely friendly feel amongst themselves. They work as a team. My mum would tell me if things were not right. Mark my words she's happy.
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Review from Lorraine S (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unable to care for Dad at home. A bed became available at Whitstable Nursing Home. The best decision/necessity ever made.
They are amazing, fantastic, brilliant, wonderful - etc etc.
Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you very much for your kind comments. We all agree it is a pleasure to have your Dad here with us.

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Review from Nancy D (Wife of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I personally feel that the patients should get homemade cakes in the afternoon, not just biscuits as most have a job to eat. Instead of the cook being on their mobile phone, could spend the time making or baking cakes, I know the patients would appreciate this as biscuits are hard for them, the cakes
would be a lot softer for them.
The home is well-run, very clean. Staff very good.
Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your recent review. I can confirm that there is a variety of snacks on offer throughout the week that the residents enjoy and have passed your comments on to the kitchen staff. All staff are aware of the policy regarding the use of their mobile phones while at work but I have reminded them all today.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Whitstable Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.543 for Whitstable Nursing Home is calculated as follows: ( (156 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 210 Ratings = 4.543
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whitstable Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Katherine

Katherine Green

Job Title: Registered Manager Joined: 2008

I have worked at Whitstable Nursing Home since 2008. I have been a qualified RGN for 11 years and have worked at K&C Hospital on several wards, the stroke unit, the elderly rehab and general medicine. I am very Passionate about high standards of care at Whitstable, and I am very proud of the team I have around me. I am forever striving to find new ways of shaping the Care we provide at Whitstable, to ensure that it is a place where every individual living here can be proud to call home.

Frequently Asked Questions about Whitstable Nursing Home

What types of Care is Whitstable Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whitstable Nursing Home have?

There are 20 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Whitstable Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitstable Nursing Home to the centre of Whitstable?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitstable Nursing Home to verify any information. View our terms and conditions. Whitstable Nursing Home has an Enhanced Service - more info.