Whitstable Nursing Home

The Old Vicarage, 28 West Cliff, Whitstable CT5 1DN

Situated within the town centre, overlooking a golf course Whitstable Nursing Home affords easy access to the seafront and other local amenities. The home has its own unique character presenting a home like environment for service users to enjoy.

24hr Registered Nurse cover provides care to meet the individual needs of service users assessed as requiring a Nursing and Dementia care environment.

Group: Nicholas James Care Homes Ltd

Person in charge: Kate Green (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 7

Rooms with ensuite WC: 3

Weekly Charges Guide: Nursing Care Single from £750 , Nursing Care Shared (per person) from £700 (These prices are only a guideline, please contact Whitstable Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Whitstable Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Whitstable Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Whitstable Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.462 for Whitstable Nursing Home is calculated as follows: ( (64 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 117 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Whitstable Nursing Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 9 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Whitstable Nursing Home has a Review Score of 9.5 (9.462) from 10 Reviews


Average Ratings

  • Excellent
    5
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitstable Nursing Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitstable Nursing Home

  • Daughter of Resident/Service User
    5
  • Brother of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My mother in law was very well looked after with care and compassion by all the staff. The home has a wonderfully warm and welcoming feeling. The staff are so very caring and cheerful, always have a smile for everyone.

How likely would you be to recommend Whitstable Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent staff with a very caring day to day routine. My dad was very comfortable and not in pain throughout his palliative care. My thanks and thanks from the rest of the family.

How likely would you be to recommend Whitstable Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care staff were very good at helping my mother to transition from independent living in a care community. The care staff have been friendly and warm and welcoming. They have been quick in dealing with emotional and medical issues. They have been flexible and accommodated my mother's dietary and personality issues.

How likely would you be to recommend Whitstable Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

A real home from home. All the staff are friendly, caring and so helpful. My dad is relaxed, happy and comfortable. The food is very good. He is cared for so much better than I could at home. The staff have kept us informed all the time and really care about my dad.

How likely would you be to recommend Whitstable Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My brother is looked after well and I am very grateful for it.

How likely would you be to recommend Whitstable Nursing Home? Likely

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Average Rating:   4.3 out of 5

My mother has resided in Whitstable Nursing Home for the past year. She has improved greatly in health and wellbeing which is due to the ongoing dedication, care and support given by all the staff. Nothing is too much trouble. Any health issues are acted on promptly and I am kept informed. Various stimulating sessions take place and the home often arranges to have outside entertainment come in, public holidays are celebrated with enthusiasm when visiting my mother we are always made welcome.

How likely would you be to recommend Whitstable Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother had to go into Whitstable Nursing Home in March 2017 as I couldn't look after her anymore, the best thing we ever did.
The staff are so kind to my mum.
She has put on weight and the food is lovely.
The manager is on the ball, any problems are sorted straight away.
It is like a home from home.
I so enjoy going to see her as I feel all the staff are like my friends.

How likely would you be to recommend Whitstable Nursing Home? Likely

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Average Rating:   4 out of 5

My mother has received excellent care since arriving at Whitstable Nursing Home, almost three years ago. My mother appears to be very happy and relaxed. I think that the home provides a very good service and there is a very happy, family atmosphere. The home provides a very good food menu and wonderful activities. The hard-working staff have great empathy with the residents.

How likely would you be to recommend Whitstable Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I find it a very good home with friendly and supportive staff.

How likely would you be to recommend Whitstable Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Since the introduction of social events at the home my sister has shown great improvement and is more relaxed, prior to this she very rarely was dressed and didn't leave her room and seemed lonely.

How likely would you be to recommend Whitstable Nursing Home? Extremely Likely

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Average Rating:   3.9 out of 5

Abigail Draper, Events and Marketing Manager at Whitstable Nursing Home responded to this review on 28 Jun 2016:

Thank you for your feedback it is very much appreciated and we are glad your sister is enjoying our new leisure and lifestyle programme.
We have lots coming up in the future and the home is currently undergoing refurbishment so you will hopefully see improvements in that area shortly.

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

October 2016

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Care Home Idol 2016

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