Whitstable Nursing Home

Well done Whitstable Nursing Home! Thank you.

Very homely with a very good atmosphere. Staff are always on hand and professional. Residents are never alone and staff are always doing, never just sitting around. The home is warm and inviting and feels like a real home.

My mother spent a year living at Whitstable Nursing Home. I live locally and visited almost every day. I got to know the staff and observed their care and interactions. My mother needed nursing care but was also able to articulate her needs. She and I both agree that the standard of care was good. The staff team was stable which enabled relationships to develop. The nurses were exceptional in tailoring her care and needs, responding to her requests and wishes. I felt assured that she was safe and cared for.

Although mum was not there long, the care of mum and myself was just fantastic. Would recommend this home to anyone. The staff were so helpful, and caring and nothing was a problem. They kept me informed of everything.

Although my mother was only a resident for 2 months before she passed away. We as a family cannot praise and be more thankful for the care she received. We have to give a special mention to the management team, absolutely brilliant and professional when it came to Mum's passing, and also to every other member of staff, all are excellent.

My mum is in your home and the family feel she's being well looked after. The staff have a lovely friendly feel amongst themselves. They work as a team. My mum would tell me if things were not right. Mark my words she's happy.

They are amazing, fantastic, brilliant, wonderful - etc etc.

The home is well-run, very clean. Staff very good.

Great place, the staff always happy to help. Nothing is too much trouble. All staff are amazing with the residents and wonderful caring nurses.

Mum went to Whitstable Nursing Home two weeks ago. Myself, family and her care worker saw her today. What a change in Mum! She looked settled and happy, very animated (previously suffering from depression). Mum looked well cared for and the staff could not be more caring.

My mum was in Whitstable Nursing Home for nearly two years. Prior to lockdown, family were allowed to visit daily and were always welcomed, and all of our questions regarding her care were always answered. Any minor issues were always dealt with promptly and professionally. We were very pleased with Mum's care, especially as she was unable to get out of bed. All management and staff were professional, caring and supportive throughout her stay. During Covid lockdown, visiting was stopped, but staff always welcomed daily visits/chats at the door to discuss how Mum was, which was a great comfort to my dad and I. A very big thank you to everyone at Whitstable Nursing Home from all of the family.

My 90-year-old mother was admitted to Whitstable Nursing Home over a year ago following a fall in her home which meant she was no longer able to live alone. This was a very distressing time for her knowing she was going to have to leave her home. The minute we entered the home we knew mum would be happy and safe. My mother has been at Whitstable Care Home for over a year now. Whenever I visit my mother I find the staff are very friendly, welcoming and always cheerful and willing to spend time for a chat. The care which my mother has received has been excellent, she is treated with kindness, caring and especially dignity which seems to make her feel relaxed, happy and safe. I would highly recommend Whitstable Nursing Home.

A home, exactly what Whitstable Nursing Home is. The care given to my Mum was simply the best. The staff talked to my Mum like family. Every minute of every day my Mum was treated so kindly. First name terms all the time. Nothing was any trouble. Whatever food my Mum asked for she got, which was excellent. Very suitable for the age group. I simply cannot praise this place enough. 200 words not enough. Thank you to all at Whitstable Nursing Home for looking after my beloved Mum.

In my opinion, this nursing home is very clean and odour free. The staff are very caring, friendly and helpful. The residents seem happy but sometimes a little bored. The carer in charge of activities is marvellous but needs help.

A quality home offering excellent care and facilities. Always staff on hand to answer any questions. What was really nice, but noticeable in other homes, no nasty smell ie., urine or food.

This home is excellent and staff excellent cannot praise them enough.

My mother came to this home in October 2018. From this first day, she was treated with care and dignity from all members of management and staff. No problem was too small for them all to be helpful with, right from the manager, down to the domestic staff and everyone in between. The nurses and carers have very high standards and always done everything with a smile and a laugh to make my mother as happy as possible. I would also like to mention the staff in the kitchen, as nothing was too much trouble for them. My mother was very lucky to have been with such caring people.

It is with pleasure we are able to write and give a positive review. We are very impressed with the overall care/nursing service being given to our Mum. Her room is always spotless and tidy as is she. The staff (all), manager, carers, cleaners and kitchen staff have built up a rapport with Mum slowly and gently as they are aware her dementia takes her on various journeys daily. The atmosphere is excellent, light, friendly, added to this is their approach to us, the family, realising it has been an emotional time. The support has been welcome, they are always stressing this is Mum's new home and they want and encourage us to use it as such. Thank you and carry on with the amazing work.

The support and friendship they showed my family and myself made the whole experience a positive one and their kindness was really appreciated at this difficult time.

Overall the care provided is very good, the carers are generally considerate, gentle, well-trained and treat residents with dignity. Some are extraordinarily kind. There is sometimes a lack of consistency and perhaps shortage of staff which means, for example, they don't have enough time to encourage an incapacitated resident (my elderly father, bed-ridden with 5th stage Parkinsons) to drink enough fluids, leading to dehydration. Particularly during this summer, this should take priority.