Whitstable Nursing Home

The Old Vicarage, 28 West Cliff, Whitstable CT5 1DN
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9.5 42 Reviews
  • Whitstable Nursing Home, Whitstable
Situated within the town centre, overlooking a golf course Whitstable Nursing Home affords easy access to the seafront and other local amenities. The home has its own unique character presenting a home like environment for service users to enjoy.

24hr Registered Nurse cover provides care to meet the individual needs of service users assessed as requiring a Nursing and Dementia care environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Whitstable Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kate Green (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (3)

Whitstable Nursing Home Reviews (42)

9.5

Whitstable Nursing Home has a Review Score of 9.5 (9.543) out of 10, based on 18 reviews in the last 2 years.
Over all time Whitstable Nursing Home has 42 reviews.

Overall Experience
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Date Published
  • 42
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Reviewer Connection to Whitstable Nursing Home
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Total of 42, showing 21-40
Review from Susan B (Daughter of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place, the staff always happy to help. Nothing is too much trouble. All staff are amazing with the residents and wonderful caring nurses.
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Review from Laurie B (Daughter of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Whitstable Nursing Home two weeks ago. Myself, family and her care worker saw her today. What a change in Mum! She looked settled and happy, very animated (previously suffering from depression). Mum looked well cared for and the staff could not be more caring.
Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your lovely review. It is a pleasure to care for your mum and her wonderful sense of humour always brightens our day!

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Review from W A (Son of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Whitstable Nursing Home for nearly two years. Prior to lockdown, family were allowed to visit daily and were always welcomed, and all of our questions regarding her care were always answered. Any minor issues were always dealt with promptly and professionally. We were very pleased with
Mum's care, especially as she was unable to get out of bed. All management and staff were professional, caring and supportive throughout her stay. During Covid lockdown, visiting was stopped, but staff always welcomed daily visits/chats at the door to discuss how Mum was, which was a great comfort to my dad and I. A very big thank you to everyone at Whitstable Nursing Home from all of the family.
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Review from Donna E (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old mother was admitted to Whitstable Nursing Home over a year ago following a fall in her home which meant she was no longer able to live alone. This was a very distressing time for her knowing she was going to have to leave her home. The minute we entered the home we knew mum would be happy
and safe. My mother has been at Whitstable Care Home for over a year now. Whenever I visit my mother I find the staff are very friendly, welcoming and always cheerful and willing to spend time for a chat. The care which my mother has received has been excellent, she is treated with kindness, caring and especially dignity which seems to make her feel relaxed, happy and safe. I would highly recommend Whitstable Nursing Home.
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Review from M J (Daughter of Resident) published on 13 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A home, exactly what Whitstable Nursing Home is. The care given to my Mum was simply the best. The staff talked to my Mum like family. Every minute of every day my Mum was treated so kindly. First name terms all the time. Nothing was any trouble. Whatever food my Mum asked for she got, which was excellent.
Very suitable for the age group. I simply cannot praise this place enough. 200 words not enough. Thank you to all at Whitstable Nursing Home for looking after my beloved Mum.
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Review from Christine S (Niece of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my opinion, this nursing home is very clean and odour free. The staff are very caring, friendly and helpful. The residents seem happy but sometimes a little bored. The carer in charge of activities is marvellous but needs help.
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Review from M S (Relative of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A quality home offering excellent care and facilities. Always staff on hand to answer any questions. What was really nice, but noticeable in other homes, no nasty smell ie., urine or food.
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Review from Bruce T (Brother-in-law of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is excellent and staff excellent cannot praise them enough.
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Review from Lisa B (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came to this home in October 2018. From this first day, she was treated with care and dignity from all members of management and staff. No problem was too small for them all to be helpful with, right from the manager, down to the domestic staff and everyone in between. The nurses and carers
have very high standards and always done everything with a smile and a laugh to make my mother as happy as possible. I would also like to mention the staff in the kitchen, as nothing was too much trouble for them. My mother was very lucky to have been with such caring people.
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Review from Susan G (Daughter-in-law of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is with pleasure we are able to write and give a positive review. We are very impressed with the overall care/nursing service being given to our Mum. Her room is always spotless and tidy as is she. The staff (all), manager, carers, cleaners and kitchen staff have built up a rapport with Mum slowly
and gently as they are aware her dementia takes her on various journeys daily. The atmosphere is excellent, light, friendly, added to this is their approach to us, the family, realising it has been an emotional time. The support has been welcome, they are always stressing this is Mum's new home and they want and encourage us to use it as such. Thank you and carry on with the amazing work.
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Review from Jill T (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for in the last 3 months of her life in Whitstable Nursing Home. The staff made her last months a happy experience and looked after her very well.
The support and friendship they showed my family and myself made the whole experience a positive one and their kindness was really appreciated
at this difficult time.
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Review from A F (Daughter of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care provided is very good, the carers are generally considerate, gentle, well-trained and treat residents with dignity. Some are extraordinarily kind. There is sometimes a lack of consistency and perhaps shortage of staff which means, for example, they don't have enough time to encourage
an incapacitated resident (my elderly father, bed-ridden with 5th stage Parkinsons) to drink enough fluids, leading to dehydration. Particularly during this summer, this should take priority.
Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your kind review. It was nice chatting with you at the recent residents/relatives meeting where your concerns were raised regarding fluid intake and the hot weather. I do hope I was able to reassure you at the time and I can confirm that all staff have been made aware of your concern and the importance of increased fluid intake has been reiterated.

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Review from M W (Sister of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is as happy as he can be since being in the home.
The carers look after him, his clothes look good.
They are doing a good job.
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Review from Susan G (Daughter-in-law of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was very well looked after with care and compassion by all the staff. The home has a wonderfully warm and welcoming feeling. The staff are so very caring and cheerful, always have a smile for everyone.
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Review from Dave B (Son of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff with a very caring day to day routine. My dad was very comfortable and not in pain throughout his palliative care. My thanks and thanks from the rest of the family.
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Review from Alex W (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff were very good at helping my mother to transition from independent living in a care community. The care staff have been friendly and warm and welcoming. They have been quick in dealing with emotional and medical issues. They have been flexible and accommodated my mother's dietary and
personality issues.
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Review from M F (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A real home from home. All the staff are friendly, caring and so helpful. My dad is relaxed, happy and comfortable. The food is very good. He is cared for so much better than I could at home. The staff have kept us informed all the time and really care about my dad.
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Review from Wendy O (Daughter of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has resided in Whitstable Nursing Home for the past year. She has improved greatly in health and wellbeing which is due to the ongoing dedication, care and support given by all the staff. Nothing is too much trouble. Any health issues are acted on promptly and I am kept informed. Various stimulating
sessions take place and the home often arranges to have outside entertainment come in, public holidays are celebrated with enthusiasm when visiting my mother we are always made welcome.
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Review from Sue (Daughter of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had to go into Whitstable Nursing Home in March 2017 as I couldn't look after her anymore, the best thing we ever did.
The staff are so kind to my mum.
She has put on weight and the food is lovely.
The manager is on the ball, any problems are sorted straight away.
It is like a home from
home.
I so enjoy going to see her as I feel all the staff are like my friends.
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Review from Linda (Daughter of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received excellent care since arriving at Whitstable Nursing Home, almost three years ago. My mother appears to be very happy and relaxed. I think that the home provides a very good service and there is a very happy, family atmosphere. The home provides a very good food menu and wonderful
activities. The hard-working staff have great empathy with the residents.
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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Whitstable Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.543 for Whitstable Nursing Home is calculated as follows: ( (156 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 210 Ratings = 4.543
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whitstable Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Katherine

Katherine Green

Job Title: Registered Manager Joined: 2008

I have worked at Whitstable Nursing Home since 2008. I have been a qualified RGN for 11 years and have worked at K&C Hospital on several wards, the stroke unit, the elderly rehab and general medicine. I am very Passionate about high standards of care at Whitstable, and I am very proud of the team I have around me. I am forever striving to find new ways of shaping the Care we provide at Whitstable, to ensure that it is a place where every individual living here can be proud to call home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitstable Nursing Home to verify any information. View our terms and conditions. Whitstable Nursing Home has an Enhanced Service - more info.