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Whitstable Nursing Home

The Old Vicarage, 28 West Cliff, Whitstable, Kent CT5 1DN
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We are very impressed with the overall care/nursing service being given to our Mum.Susan G(Daughter-in-law of Resident/Service User)
Whitstable Nursing Home, Whitstable
Whitstable Nursing Home, Whitstable
Whitstable Nursing Home, Whitstable

Situated within the town centre, overlooking a golf course Whitstable Nursing Home affords easy access to the seafront and other local amenities. The home has its own unique character presenting a home like environment for service users to enjoy.

24hr Registered Nurse cover provides care to meet the individual needs of service users assessed as requiring a Nursing and Dementia care environment.

Care Provided by Whitstable Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700£1,500 - £1,700
Residential Dementia Care£1,500 - £1,700£1,500 - £1,700
Nursing Care£1,500 - £1,700£1,500 - £1,700
Nursing Dementia Care£1,500 - £1,700£1,500 - £1,700

Fees are dependent on the Room and the person-centred care

Contact Whitstable Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Katherine Green(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (7)
  • Single Rooms with ensuite Wet Room (3)

Whitstable Nursing Home Reviews (48)

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9.6

Whitstable Nursing Home has a Review Score of 9.6 (9.612) out of 10, based on 16 reviews in the last 2 years. Over all time Whitstable Nursing Home has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from J T (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

My mother spent a year living at Whitstable Nursing Home. I live locally and visited almost every day. I got to know the staff and observed their care and interactions. My mother needed nursing care but was also able to articulate her needs. She and I both agree that the standard of care was good. The staff team was stable which enabled relationships to develop. The nurses were exceptional in tailoring her care and needs, responding to her requests and wishes. I felt assured that she was safe and cared for.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your lovely words. All the best for 2024.

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Review from Derek H (Son of Resident) published on 14 December 2023 Submitted via Website
Overall Experience

Although mum was not there long, the care of mum and myself was just fantastic. Would recommend this home to anyone. The staff were so helpful, and caring and nothing was a problem. They kept me informed of everything.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your kind comments, it was a pleasure if only for a short while.

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Review from Daren W (Son of Resident) published on 26 September 2023 Submitted via Postal Card
Overall Experience

Although my mother was only a resident for 2 months before she passed away. We as a family cannot praise and be more thankful for the care she received. We have to give a special mention to the management team, absolutely brilliant and professional when it came to Mum's passing, and also to every other member of staff, all are excellent.

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Review from D A (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card
Overall Experience

My mum is in your home and the family feel she's being well looked after. The staff have a lovely friendly feel amongst themselves. They work as a team. My mum would tell me if things were not right. Mark my words she's happy.

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Review from Lorraine S (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card
Overall Experience
Unable to care for Dad at home. A bed became available at Whitstable Nursing Home. The best decision/necessity ever made.

They are amazing, fantastic, brilliant, wonderful - etc etc.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you very much for your kind comments. We all agree it is a pleasure to have your Dad here with us.

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Review from Nancy D (Wife of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience
I personally feel that the patients should get homemade cakes in the afternoon, not just biscuits as most have a job to eat. Instead of the cook being on their mobile phone, could spend the time making or baking cakes, I know the patients would appreciate this as biscuits are hard for them, the cakes would be a lot softer for them.

The home is well-run, very clean. Staff very good.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your recent review. I can confirm that there is a variety of snacks on offer throughout the week that the residents enjoy and have passed your comments on to the kitchen staff. All staff are aware of the policy regarding the use of their mobile phones while at work but I have reminded them all today.

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Review from Susan B (Daughter of Resident) published on 17 January 2023 Submitted via Postal Card
Overall Experience

Great place, the staff always happy to help. Nothing is too much trouble. All staff are amazing with the residents and wonderful caring nurses.

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Review from Laurie B (Daughter of Resident) published on 7 September 2022 Submitted via Postal Card
Overall Experience

Mum went to Whitstable Nursing Home two weeks ago. Myself, family and her care worker saw her today. What a change in Mum! She looked settled and happy, very animated (previously suffering from depression). Mum looked well cared for and the staff could not be more caring.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your lovely review. It is a pleasure to care for your mum and her wonderful sense of humour always brightens our day!

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Review from W A (Son of Resident) published on 14 July 2021 Submitted via Postal Card
Overall Experience

My mum was in Whitstable Nursing Home for nearly two years. Prior to lockdown, family were allowed to visit daily and were always welcomed, and all of our questions regarding her care were always answered. Any minor issues were always dealt with promptly and professionally. We were very pleased with Mum's care, especially as she was unable to get out of bed. All management and staff were professional, caring and supportive throughout her stay. During Covid lockdown, visiting was stopped, but staff always welcomed daily visits/chats at the door to discuss how Mum was, which was a great comfort to my dad and I. A very big thank you to everyone at Whitstable Nursing Home from all of the family.

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Review from Donna E (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

My 90-year-old mother was admitted to Whitstable Nursing Home over a year ago following a fall in her home which meant she was no longer able to live alone. This was a very distressing time for her knowing she was going to have to leave her home. The minute we entered the home we knew mum would be happy and safe. My mother has been at Whitstable Care Home for over a year now. Whenever I visit my mother I find the staff are very friendly, welcoming and always cheerful and willing to spend time for a chat. The care which my mother has received has been excellent, she is treated with kindness, caring and especially dignity which seems to make her feel relaxed, happy and safe. I would highly recommend Whitstable Nursing Home.

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Review from M J (Daughter of Resident) published on 13 May 2020 Submitted via Postal Card
Overall Experience

A home, exactly what Whitstable Nursing Home is. The care given to my Mum was simply the best. The staff talked to my Mum like family. Every minute of every day my Mum was treated so kindly. First name terms all the time. Nothing was any trouble. Whatever food my Mum asked for she got, which was excellent. Very suitable for the age group. I simply cannot praise this place enough. 200 words not enough. Thank you to all at Whitstable Nursing Home for looking after my beloved Mum.

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Review from Christine S (Niece of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience

In my opinion, this nursing home is very clean and odour free. The staff are very caring, friendly and helpful. The residents seem happy but sometimes a little bored. The carer in charge of activities is marvellous but needs help.

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Review from M S (Relative of Resident) published on 30 October 2019 Submitted via Postal Card
Overall Experience

A quality home offering excellent care and facilities. Always staff on hand to answer any questions. What was really nice, but noticeable in other homes, no nasty smell ie., urine or food.

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Review from Bruce T (Brother-in-law of Resident) published on 15 July 2019 Submitted via Postal Card
Overall Experience

This home is excellent and staff excellent cannot praise them enough.

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Review from Lisa B (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card
Overall Experience

My mother came to this home in October 2018. From this first day, she was treated with care and dignity from all members of management and staff. No problem was too small for them all to be helpful with, right from the manager, down to the domestic staff and everyone in between. The nurses and carers have very high standards and always done everything with a smile and a laugh to make my mother as happy as possible. I would also like to mention the staff in the kitchen, as nothing was too much trouble for them. My mother was very lucky to have been with such caring people.

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Review from Susan G (Daughter-in-law of Resident) published on 26 October 2018 Submitted via Postal Card
Overall Experience

It is with pleasure we are able to write and give a positive review. We are very impressed with the overall care/nursing service being given to our Mum. Her room is always spotless and tidy as is she. The staff (all), manager, carers, cleaners and kitchen staff have built up a rapport with Mum slowly and gently as they are aware her dementia takes her on various journeys daily. The atmosphere is excellent, light, friendly, added to this is their approach to us, the family, realising it has been an emotional time. The support has been welcome, they are always stressing this is Mum's new home and they want and encourage us to use it as such. Thank you and carry on with the amazing work.

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Review from Jill T (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card
Overall Experience
My mother was cared for in the last 3 months of her life in Whitstable Nursing Home. The staff made her last months a happy experience and looked after her very well.

The support and friendship they showed my family and myself made the whole experience a positive one and their kindness was really appreciated at this difficult time.

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Review from A F (Daughter of Resident) published on 2 August 2018 Submitted via Postal Card
Overall Experience

Overall the care provided is very good, the carers are generally considerate, gentle, well-trained and treat residents with dignity. Some are extraordinarily kind. There is sometimes a lack of consistency and perhaps shortage of staff which means, for example, they don't have enough time to encourage an incapacitated resident (my elderly father, bed-ridden with 5th stage Parkinsons) to drink enough fluids, leading to dehydration. Particularly during this summer, this should take priority.

Reply from Kate Green, Manager at Whitstable Nursing Home

Thank you for your kind review. It was nice chatting with you at the recent residents/relatives meeting where your concerns were raised regarding fluid intake and the hot weather. I do hope I was able to reassure you at the time and I can confirm that all staff have been made aware of your concern and the importance of increased fluid intake has been reiterated.

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Review from M W (Sister of Resident) published on 19 July 2018 Submitted via Postal Card
Overall Experience
My brother is as happy as he can be since being in the home.
The carers look after him, his clothes look good.

They are doing a good job.

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Review from Susan G (Daughter-in-law of Resident) published on 13 April 2018 Submitted via Website
Overall Experience

My mother in law was very well looked after with care and compassion by all the staff. The home has a wonderfully warm and welcoming feeling. The staff are so very caring and cheerful, always have a smile for everyone.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 March 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Katherine Green
Katherine GreenJob Title:Registered ManagerJoined: 2008

I have worked at Whitstable Nursing Home since 2008. I have been a qualified RGN for 11 years and have worked at K&C Hospital on several wards, the stroke unit, the elderly rehab and general medicine. I am very Passionate about high standards of care at Whitstable, and I am very proud of the team I have around me. I am forever striving to find new ways of shaping the Care we provide at Whitstable, to ensure that it is a place where every individual living here can be proud to call home.

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