






Freeland House are a friendly, professional care home that take pride in a person centred approach to individual care needs. They offer personal care, palliative and respite provision in picturesque, stunning surroundings.
The team believe their residents should have their independence, dignity and freedom of choice respected at all times. Carers encourage an active and socially engaging lifestyle with many events, outings and entertainment provided to enhance and stimulate quality of...
Care Provided by Freeland House
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 111 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Freeland House for full pricing details and T&Cs.
Contact Freeland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- May Payne(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (91)
- Couples/Companion Rooms (10)
- Single Rooms with ensuite Wet Room (70)
Freeland House Reviews (54)
Freeland House has a Review Score of 9.3 (9.258) out of 10, based on 12 reviews in the last 2 years.
Over all time Freeland House has 54 reviews.
Dad has received great care at Freeland House. The staff have been professional, friendly and helpful. He has particularly praised the quality of the food - comparing it to fine dining. I have found the staff really friendly and will always do everything they can to help me. I thoroughly recommend Freeland House.
Thank you for taking the time to review our beautiful home, and for your lovely comments. It has been a pleasure looking after your dad at Freeland House, and for working with appreciative families like yours. We will pass on your review to our care staff and management. Thank you once again for your time.
Thir attention to detail has been truly excellent, they rose to this scenario with care and efficiency.
Thank you so much for your comments. We will be continue to do our best as always . It is always a pleasure working with appreciative, and supportive families like yours. I will be passing your comments to our Management team and staff.
Freeland House has proved to be an excellent choice of care home for my wife who had been a resident for 18 months suffering from Parkinson's and Dementia. The staff are very caring and considerate to her needs at all times.
We will continue to provide the best care as always.
My grandma has been in Freeland House since January 2020. Staff are lovely. Encourage her to join in with the groups. They have worked very hard with her to make her feel at home. I would really recommend this home to anyone.
Isolated. No transport for residents, visitors or staff.
Thank you to the manager and all of her staff for looking after my husband over nearly three weeks before he sadly passed away. The care and compassion and dignity they afforded my husband was exemplary. I thank them for the boundless drinks of hot chocolate while I sat with my husband throughout his last day. Thank you for your kindness.
Thank you so much for your kind words at such a difficult time. I will pass on your comments to our staff.
I would to say thank you to all connected with me mum's care.
Mum has been at Freeland since December 2015 and has had wonderful care ever since. In February this year she became very ill with the flu and a chest infection and I have been moved to write this review. I just want to thank the staff for all the love, kindness and support they have shown not only mum but also me, through this difficult time. Thanks to the amazing care given she has recovered from her illness and is being kept comfortable while everyone tries to encourage her back to strength. Staff throughout the house go above and beyond to provide a high level of care and it is always provided with respect and a warm smile. I am full of admiration and so grateful for all the work they do and how well they work as one big team - thank you all.
Thank you, Marie, for your kind comments. I will ensure your wonderful feedback is shared with all of the staff at Freeland House.
Thank you for looking after mum for the last two months. All the staff have a very difficult job looking after residents with dementia depending on the severity of it. Unfortunately, mum had a fall and sadly died. The staff at Freeland are extremely good. The matron and her team work well together. My overall view is this is a very good nursing home with caring staff.
Thank you very much for your kind comments. I will pass them onto the staff group.
The care she has received so far has been above and beyond. All her needs are always met, and nothing is ever too much trouble.
She enjoys the entertainment provided and always looks forward to forthcoming events.
We, as a family, feel very happy that she is in such a lovely environment and that she is always very happy and content when we visit.
Thank you for all your hard work.
Thank you for your feedback and I'm so pleased your Grandmother is enjoying her stay at Freeland. I will ensure I pass your comments to all the staff.
My stay with the care home is very nice. Everyone is very caring, clean and there is plenty of food. I am a short stay resident, although my stay is coming up to 6 weeks or more. Everyone makes you feel so welcome. I have to move shortly and I will miss everyone connected with Freeland House. My comments refer to all staff, carers, cleaners and all people involved.
Thank you very much for your review Barbara, I am pleased you are enjoying your stay with us. I will feedback your comments to the staff group.
Overall we are pleased with the quality of mum's care. Activities for residents and social events for residents have been impressive. There have been occasions of staff shortages, which is not ideal when staff on duty have been under pressure to provide full care. Care charges are very expensive.
Excellent facilities, friendly staff who are extremely helpful at all times.
My mother has been in Freeland House about 16 months. She is bedridden so has to rely on staff more. Frequently we find her buzzer/bell is out of reach. Also when food is brought to her, she is not sitting up enough to eat it, as it is at eye level. The staff are always very kind but rushed, as so much work for them to do. I do have concerns about the quality of the food, it's very poor 50% of the time. Much of it does not look home cooked and poor quality. More could be done to entertain people who are bedridden with dementia. If some of the entertainers visited individual rooms it would be stimulating.
As a company we actively seek feedback from our families and visitors, and any constructive criticism and feedback enables us to maintain and improve the services we...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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